Beautiful hotel Internet was extra
beautiful building and grounds actual room was a bit shabby, dirty. no fridge, tv didnt work, ac wouldnt turn off, even alarm clock didnt work, strange knocking sound coming from bathroom, and very loud in hall.
Carolina at the front desk was wonderful. Patient, helpful and pleasant. When we arrived our Kayak booking had not been arranged by Kayak. It took almost an hour on the phone to get things straightened out.
Beautiful hotel with some real charm. Staff was first class. Gift shop and cafe are open 24hrs which is a great touch to grab a hot meal anytime. Views are wonderful. Restaurants were too expensive for the area. Since there is nothing within walking distance, and traffic is so bad in the afternoon, they have a captive audience - feels like they're taking advantage of it.
The hotel and amenities itself were great and so was most of the staff. We really enjoyed the pool, Antigua restaurant, views, driving range, fitness center and proximity to the airport. Though the majority of the staff were great, there were three incidents during our 5 night stay that really disappointed us. Two were in the executive lounge. I won't bore you with the gentleman who lied to us on Friday evening about the actual prices of the wine on their menu. Nice guy and I actually gave him a $10.00 cash tip and he turned around and charged us double than what he told us he would. On Sunday March, 29th, 2015 we showed up at the executive lounge around 5:20 (It supposedly opened for drinks and light food at 5:00). The young lady working in the lounge hadn't put any of the food out yet. No problem, we weren't there for the food, we wanted a glass of wine and perhaps a few crackers and cheese. She told us we would have to wait for a drink until she put all the food out. Again, no problem. There was another family in the lounge and no one else was in the joint. She served them drinks after we arrived and asked for drinks but was told we had to wait. Okay, still no problem, perhaps they arrived at 5:00 and she thought they had waited too long and wanted to make it up to them. We sat there for 20-25 minutes while this lady and one helper slowly put the food out. During this time, several people arrived and were waiting for service as well. I assumed that when she was ready to start serving drinks, she would take ours first as we had been there the longest without being served. Nope, she started serving tables that just arrived while we were going on sitting in this small lounge for a half hour by now. I had to say something at this point and she just said, "I have many things on my mind". You would think at this point that she would come over to our table, apologize for the lengthy wait and take our order. Nope, she disappeared in the back room and 5 minutes later sends her helper to take our order. We ordered the large glasses of wine and he brought us over the small glasses (considerable price difference between the two) and then proceeds to charge us for the large ones. At this time I asked to speak with the hotel manager. Long story short, he came up, apologized and said the drinks were on him. Classy move by management but this young lady never once came over and apologized for her defensive, incompetent and lousy service. We actually stayed there for a while and she never once came over to our table. I would have fired this sniveling inept employee on the spot.... Later, we put our son on one of the hotel vans that compete with the local cab service out front to go back to the college he's currently attending in San Jose. I told the guy at the front desk to add the charge to our room which he gladly did. I saw him asking the van driver who works for the Marriott for an invoice and handed it to me. The charge was $35.00 and I knew that was accurate because that's the same amount we were charged when we took the same ride 2 days earlier. I found out last night that the driver charged my son on arrival the full fare again.
Clean and staff was very friendly. They charge for internet in the room but not by the pool. I think in the level of a hotel internet should be included in the room. Also should include at least a bottle of water or two in the room at no extra charge. They also need more staff at the breakfast buffet on the weekend, long line for the eggs and had to ask to have potato and bacon refilled.
The ambiance! Tropical/lush greenery and colors. Beautiful pool. Excellent food. We were at the hotel just one night before a trip to the Panama Canal. Wish we could have stayed several days.
The staff was very helpful and extremely courteous. The layout and decor was top notch and the amenities are amazing. I can't say enough about this place. I'm definitely coming back.
Bed was comfortable The room had a terrible smell. They said you could get wifi in the hotel, but it was really only in the lobby area. The traffic outside is very loud because of a crazy intersection and you can hear planes landing and taking off.
Everything was very good. Friendly staff, good breakfast, good parking. Five nights and all went well. The traffic at the entry to the hotel is nightmare.
Overall, everything was great. Location is perfect for flying to the airport. Staff was very helpful and really wants to help you! Room was comfortable and clean. 24 hour shuttle was awesome! Great value for the money. For those who arrive at off hours there is a Denny's close by. Our only negative was the breakfast which was very processed (e.g. scrambled eggs were bland) and not enough variety for the cost of that hotel.
Came in on a late flight to San Jose and stopped off at the Holiday Inn Express for a night before jumping off into the Costa Rican countryside in the morning. For this purpose it did exactly what it needed to do. Shuttle bus that picked up at the airport was a plus. A little bit pricey for what you get but not acceptable for one night. The breakfast options were pretty basic but in their defense they were a typical Costa Rican style (gallo pinto, eggs, coffee, and some fresh fruits). Traffic at the intersection in front of the hotel can be horrific so keep that in mind if you will be driving. Also, keep an eye out for the shuttle bus that comes around outside of the arrivals area and stops close to the taxi stand. A "helpful" local showed me where to go then just happened to mention that he works on tips. I could have just waited on my own for it...
Great place to stay! The continental breakfast was good, loved the fact they had a 24 hour gym and nice pool. Quick taxi service. Not much scenery.
Excellent, super helpful staff comfortable beds great location room service food was awful (completely raw burger, as if if was just shaped and put onto the bun, not cooked at all, when asked for medium) Fish fingers super dry, no flavor breakfast buffet pancakes put me in the bathroom for a while
great staff, good breakfast room was not as clean as usual (we stay here often)
we liked the location, close to shops and restaurants, overall a good experience. Very clean and comfortable.
The hotel is new, immaculate in all respects with no detail overlooked. The staff are all cordial and professional. I especially would like to recognize Daniela, Alexia and Luis at the front, Phillipe in the dining room and especially Marvin who drove us on the two occasions we stayed there, the first for 3 nights, the second being the last prior to catching an early morning flight. Thanks also to those who are so often overlooked in cleaning the rooms who made us feel like we were the first to use them. not being able to stay longer.
Restaurant was under staffed, slow and inattentive. Several guests left their tables without receiving a check after waiting for long periods of time. Food was average.
Amazing service, greeted us with fruit juice and snacks. Front desk was so helpful and kind. Will definitely stay here again.
Top notch staff in the hotel and restaurant. The art is simply beautiful and the facilities are brand new and luxurious. I think they are setting the pace for luxury in the San Jose area. If you don't drive, which is absolutely frightening in San Jose, you will be limited on things to do around the hotel. But if it's for a couple nights or a meeting this place is very nice!
Decor and art work is very upscale, great price, exceptional clean and modern. The bathroom has glassware not paper or plastic cups, blow dryer and nice towels. The coffee for a hotel was phenomenal. The bed was extremely comfortable. Was very quiet, and TV had great chanel options for English speaking and sports. The breakfast was outstanding. No transferse available. I needed a transfer. No microwave or bath robe. But didn't need it anyway.
Hotel Villa Dolce is in a convenient location. Rooms were clean and had everything I needed. Staff are all friendly and extremely helpful. The same can be said about the owner and his wife who live on the property. I loved my stay here and would recommend it. I definitely will be back!! Pura Vida Nothing
The accommodations were decent, I arrived at 2am and there was somebody there to check me in and show me the room around, very friendly. The place was fine and cheap (I stayed at the JW Marriot as well for nearly double the price but it was nice!) I only stayed the night and then left at 7am where the office guy cooked a DELICIOUS breakfast and the coffee was AMAZING. The breakfast was a nice plus! I didn't really check out the amenities because I literally stayed for only like 6 hours. Called a taxi for me which arrived promptly The room was nice but there was no AC (I think) but the fan worked very well. I didn't feel like it was super clean and the bathroom was small! The shower was fine but the pressure was very low, NO shampoo or conditioner or lotion or anything but they did have bar soap, so that's something... It was a small room, and online the price was the same for a single or double bed but at the hotel it was $8 cheaper for a single bed, which I would have booked if I knew in advance. They ask to pay in cash, dollars or colones, which is better because I avoided my credit card fee.
Close proximity to the airport , Very friendly staff
the people were very nice and helpful a pleasure to deal with the room was basic beds bathroom overhead fan/light no safe it was the jets passing over or taking off that woke me twice.
Free airport shuttle 24/7
Upon traveling by bus all day to San Jose for my flight out the next morning, I get to the airport to call for my hotel shuttle... and am told there are no rooms for me, the hotel was overbooked. It's 8pm and I'm tired and hungry - the receptionist tells me to come to the hotel through their shuttle and they'll help me find another room. After waiting longer than she said it would take, the shuttle finally arrives and takes me to La Riviera. The lady at the front desk is nice and tells me that they've gotten me a room at comparable hotel right behind theirs. By the time I am finally shuttled over there and checked into my room it is nearly 10pm - too late for me to mess with any other arrangements for a room upon discovering that the room is NOT comparable in any way!! La Riviera looked nice with AC, flatscreen TV, a pool, free breakfast, style... my 'comparable' room, which was two dollars more even, was a hole-in-the-wall hotel down pretty much an alley. The room was a mess with multiple beds (one a bunk bed), AC or TV didn't work - it was a local family room - and no offense to that, but it was a room I'd NEVER pay $70 in Costa Rica for! I signed up to pay that amount for a nice, classy looking room in a hotel with gardens and ambiance! I felt taken advantage of and ripped off, and upon expressing this to the lady at the new hotel was met with nothing but the offer to find another room. Really?! It was too late and I was exhausted!! I wish either Kayak or La Riviera wouldn't have overbooked their rooms OR the lady would have been honest about the 'comparable' room so I could have found another at the airport before being shuttled to their nook in the huge city and essentially locked in at a late hour. This hotel looked super nice, it's a shame! I would never stay here though because of this experience.
Close to airport. Great front desk staff.
Very close to the airport and a free shuttle every 1/2 hour. A good first or last night stay. 6-7 restaurants right across the parking lot.
Everything about the hotel was just perfect. It was right down the street from airport and the shuttle takes you there every 30 minutes. I had family staying on another floor and the elevator only allows you to go to your floor. Good security but too good I guess
El hotel es.bonito El servicio es pesimo
The price for one night was amazing, and the location to the airport was really convenient. If I had a layover in San Jose - Alajuela I would definitely stay there again. Continental Breakfast was not included with the deal I got on Kayak.
Close to airport, affordable, queen-sized beds, big enoigh for 4 adults Some of the staff wasn't the friendliest, but no one was rude. They were all informative. No complaints!
Location near the airport is its main advantage. Inside is peaceful, clean, modern, and comfortable. Front desk staff gave some great advice including that we return our rental car the night before our early-morning flight, and that the rental car shuttle would bring us back to the hotel. This was the best idea and greatly simplified our morning of departure. The hotel shuttle to the airport was quick and efficient. The pool is tiny, and tucked away in a back corner. The cafe/restaurant in the lobby is modern and inviting with a great looking menu, however, our waitress was the slowest on the planet. Every step took about 5 times longer than it should have. Even when we finally caught her eye (the place was 90 percent empty at the time), and indicated that we wanted the bill, she took another 10 minutes to finish sorting cutlery before coming over and putting us out of our misery. The food was good, but the service was terrible.
Location, close to the airport and has restaurants available for those arriving in the evening
Great time at the hotel. Modern, clean, easy to access from the airport. No complaints at all
The hotel is very pretty and very clean. The girl at the front desk- checked in around 6ish on Monday, 8/15, Mother's Day in CR,.-wish I gotten her name- was phenomenal, welcoming, great smile and very helpful in getting three tired girls just off the bus from Quepos, situated. Helped us finding food and info on transportation next day for airport. Also brought some items we needed for the room. She was again there in the am, if she worked a double shit, she is super woman! Give her a raise! I'd gladly stay again if I'm in San Jose ever again! Remote didn't work but fronted attendant brought batteries promptly. Shower gel dispenser was broken and laying on sink counter, not a biggies, just feedback. Restaurant closed early, we had just arrived and been looking forward to eat there, only two options for delivery were pizza, and chicken places, regretably we picked pizza, but hey we ate.
Un maravilloso lugar para alojarse! El personal era servicial, amable y profesional. El hotel estaba muy limpio, y la habitación cumplió todas nuestras expectativas. Servicio de transporte al aeropuerto fue fantástico. El conductor era muy amable y servicial con las maletas y tal. Un fantástico lugar para alojarse!
El hotel era práctico para el aeropuerto, con un personal estupendo y un buen desayuno. La habitación estaba limpia y ordenada. Sin embargo, la ducha necesitaba una actualización y la alcachofa de la ducha no funcionaba correctamente.
Estaba limpio y era cómodo. Muy práctico para el aeropuerto con transporte. Restaurantes cerca.
The owners were so friendly and helpful - we felt safe and comfortable here. It became our home away from home.
The owner/manager was really friendly and helpful. This was better than expected for the price. Our only complaint was some spiders/webs under the bed, but that's an easy fix.
The 'manager,' son of the owner, was superb! He was easily reached by phone, spoke excellent English, arranged for a rental car and a cab to get back to the airport, gave us directions and advice. We 'adopted' him! The driveway up to the B and B...slightly steep which is quite common in the mountainous areas of Costa Rica.