the attention received to make me feel comfortable and the ammenities that at the hotel that kept occupied, such at the fitness center, pool an jacuzzi. For my purposes, the location was perfect.
The hotel is really comfortable. The restaurant has very good quality food. All the hotel staff is very nice and friendly. The check-in was chaotic (due to a bad mood woman at the front desk). The check-out even worse (due to a lousy system that made a mess out of my bill). So take your time when checking-out.
La construccion del hotel. Ha mejorado mucho con la remodelacion. El Bar está muy triste.No hay ambiente. Falta música!!!!
El desayuno bufet fue muy bueno, la construccion tipo hacienda es bonita y las habitaciones son espaciosas y comodas Para ser un hotel familiar, el area de alberca deberia ser mejor
las intalaciones son muy confortables la seriedad del personal, debido a dos ocasiones en especifico... la primera en que no me hicieron valida mi reservacion... pero lo peor fue que no se me notifico hasta que me encontraba ya en las instalaciones... segunda que estando ya hospedado le e reservaron mi cuarto a otra persona aun cuando ya estaba ocupado por mi
La tranquilidad, la amabilidad de las personas que ahí laboran,por la noche les sugiero que en alguno de los bares o el restauran diera servicio después de las 00 hrs. Ya que únicamente tienen servicio a la habitación, incluso de alimentos.
los espacios son muy lentos en el servicio
Seguridad de acceso al hotel, las intalaciones el paisaje que ofrece. Atención del personal de restaurant de piscina me quisieron sorprender en un pago que me solicitarón hacer en efectivo. Habitación, olor hediondo del baño reportado, atendido pero sin resultado esperado. Tuve que tomar acción en tapar con la sección amarilla la coladera del baño y minimizar el olor. Desorganización de los eventos que implican un costo.
el ambiente y las instalaciones que está muy retirado del resto de queretaro, sin coche estás perdido
I love the Hotel itself, it's very modern, very clean, bell services, front desk and the bartenders were all very kind and did their best to accommodate me during my 9 night stay. Room service was absolutely horrific, but they did manage to give me two complimentary orders for their shortcoming. However, the good stops there. I ordered room service everyday at least once a day and something always seemed to go wrong. Everything was right on the ticket, but the cooks seemed to not care about the quality of the food they produced. For example, I would order pancakes one day, and they would come with a side of fruit. The next day, I ordered pancakes again and they didn't come with fruit and were cold. In another instance, I ordered breakfast and asked for a smoothie which includes strawberries. They ran out of strawberries so instead of telling me that and asking me if I'd like to order something else, they bring me a completely different smoothie the doesn't include strawberries. Their reasoning is that they didn't have strawberries and they took initiative by providing an alternative. That left me speechless. But the worst of all from room service was one night when I placed an order. 30 minutes later, I called about my order and they told me to give them 10 minutes. After another hour passed I got impatient and went downstairs to complain. When I came back, my food was finally in my room and their explanation for the long wait was that they never received an order in their system. Now, housekeeping... Never in my life had I dealt with such terrible housekeeping. Everyday, I would hang the housekeeping sign on the door and call the front desk requesting housekeeping as I left my room to explore the city. When I would come back to the Hotel, I would come back to a dirty room that was never cleaned. I had to change rooms twice due to coming to a dirty room in the middle of the night. Then when my room would get cleaned, the same dirty wet towels I had used the day prior, would be rolled up and put up in the bathroom instead of being replaced by clean towels. Same thing applied with the sheets. Beds were made but sheets weren't changed. I had to call them to change my sheets and towels a couple times. This is a very nice hotel, but their housekeeping and room service are the worst I have ever dealt with. I would come back to this hotel, but not until their housekeeping and room service improves.
Rooms are well equipped, modern and comfortable. The beds are a little bit too soft.