Excellent, super helpful staff comfortable beds great location room service food was awful (completely raw burger, as if if was just shaped and put onto the bun, not cooked at all, when asked for medium) Fish fingers super dry, no flavor breakfast buffet pancakes put me in the bathroom for a while
great staff, good breakfast room was not as clean as usual (we stay here often)
we liked the location, close to shops and restaurants, overall a good experience. Very clean and comfortable.
We stay here about once every three months and it's always great. Staff is super friendly and helpful. Great location. Clean. Breakfast used to be so good, but it seems that they've cut the breakfast budget and it's really lacking now. Even the cheaper yogurt brand they've switched to tastes awful.
Restaurant was under staffed, slow and inattentive. Several guests left their tables without receiving a check after waiting for long periods of time. Food was average.
Great place to stay! The continental breakfast was good, loved the fact they had a 24 hour gym and nice pool. Quick taxi service. Not much scenery.
The hotel is new, immaculate in all respects with no detail overlooked. The staff are all cordial and professional. I especially would like to recognize Daniela, Alexia and Luis at the front, Phillipe in the dining room and especially Marvin who drove us on the two occasions we stayed there, the first for 3 nights, the second being the last prior to catching an early morning flight. Thanks also to those who are so often overlooked in cleaning the rooms who made us feel like we were the first to use them. not being able to stay longer.
Very friendly staff at desk who took time to check me in when they could not find my reservation. Maybe issue with online company I booked through but they still honored my rate. Some issues with the hot water at sink and shower. Was either scalding hot or cold. Hard to tune. Not a deal breaker at all though
The price for one night was amazing, and the location to the airport was really convenient. If I had a layover in San Jose - Alajuela I would definitely stay there again. Continental Breakfast was not included with the deal I got on Kayak.
Location, close to the airport and has restaurants available for those arriving in the evening
Great time at the hotel. Modern, clean, easy to access from the airport. No complaints at all
Everything about the hotel was just perfect. It was right down the street from airport and the shuttle takes you there every 30 minutes. I had family staying on another floor and the elevator only allows you to go to your floor. Good security but too good I guess
Close to airport. Great front desk staff.
El hotel es.bonito El servicio es pesimo
Location near the airport is its main advantage. Inside is peaceful, clean, modern, and comfortable. Front desk staff gave some great advice including that we return our rental car the night before our early-morning flight, and that the rental car shuttle would bring us back to the hotel. This was the best idea and greatly simplified our morning of departure. The hotel shuttle to the airport was quick and efficient. The pool is tiny, and tucked away in a back corner. The cafe/restaurant in the lobby is modern and inviting with a great looking menu, however, our waitress was the slowest on the planet. Every step took about 5 times longer than it should have. Even when we finally caught her eye (the place was 90 percent empty at the time), and indicated that we wanted the bill, she took another 10 minutes to finish sorting cutlery before coming over and putting us out of our misery. The food was good, but the service was terrible.
Very close to the airport and a free shuttle every 1/2 hour. A good first or last night stay. 6-7 restaurants right across the parking lot.
Close to airport, affordable, queen-sized beds, big enoigh for 4 adults Some of the staff wasn't the friendliest, but no one was rude. They were all informative. No complaints!
The hotel has a boutique feel to it but everything is also clean and in very good condition unlike some other rustic/boutique hotels I've stayed at. It's located on a hillside and has amazing views in all 4 directions. Great outdoor seating options and a nice pool. Also a lovely indoor lounge with fireplace and a quaint restaurant and bar. The rooms and bed were huge too, I was completely shocked at how nice it was for the minimal price I paid for a weeknight stay. The staff was also extremely friendly and helpful, even helped me print my boarding pass before checking out. Would definitely stay here again! Honestly can't think of anything I didn't like about this place.
I've stayed here 3-4 times so far. It's my go-to when I arrive Costa Rica and depart. The staff is very helpful, the rooms are very clean, I wanted to take the bed with me - very comfortable! I have only tried the New York Strip and tiramisu - both amazing. A great quiet little hotel. Very very strict on their 11 am check-out time.
The beds,work comfortable Major sewage problem, breakfast issues and staff unwilling to help with excursions or seeming to have a problem ordering takeout for guest!! I requested to speak with the wonder, no success.
Had Netflix on their tv's Helpful at front desk, but not polite for Costa Rican standards
The rate is perfect for quick business stops like mine. Toilet paper...every single time I stay here. Either its to low quality or to "eco friendly" for me if thats why is the way it is. Please change it!
El hotel era práctico para el aeropuerto, con un personal estupendo y un buen desayuno. La habitación estaba limpia y ordenada. Sin embargo, la ducha necesitaba una actualización y la alcachofa de la ducha no funcionaba correctamente.
Conveniente para volar y salir del aeropuerto. habitación cómoda y camas.
Estaba limpio y era cómodo. Muy práctico para el aeropuerto con transporte. Restaurantes cerca.
La piscina y la zona de estar. Café en el vestíbulo, con manzanas Aviones sobrevolando la propiedad, es lo que tiene estar cerca del aeropuerto
Un maravilloso lugar para alojarse! El personal era servicial, amable y profesional. El hotel estaba muy limpio, y la habitación cumplió todas nuestras expectativas. Servicio de transporte al aeropuerto fue fantástico. El conductor era muy amable y servicial con las maletas y tal. Un fantástico lugar para alojarse!
Everything was very good. Friendly staff, good breakfast, good parking. Five nights and all went well. The traffic at the entry to the hotel is nightmare.
Overall, everything was great. Location is perfect for flying to the airport. Staff was very helpful and really wants to help you! Room was comfortable and clean. 24 hour shuttle was awesome! Great value for the money. For those who arrive at off hours there is a Denny's close by. Our only negative was the breakfast which was very processed (e.g. scrambled eggs were bland) and not enough variety for the cost of that hotel.
Came in on a late flight to San Jose and stopped off at the Holiday Inn Express for a night before jumping off into the Costa Rican countryside in the morning. For this purpose it did exactly what it needed to do. Shuttle bus that picked up at the airport was a plus. A little bit pricey for what you get but not acceptable for one night. The breakfast options were pretty basic but in their defense they were a typical Costa Rican style (gallo pinto, eggs, coffee, and some fresh fruits). Traffic at the intersection in front of the hotel can be horrific so keep that in mind if you will be driving. Also, keep an eye out for the shuttle bus that comes around outside of the arrivals area and stops close to the taxi stand. A "helpful" local showed me where to go then just happened to mention that he works on tips. I could have just waited on my own for it...
Bed was comfortable The room had a terrible smell. They said you could get wifi in the hotel, but it was really only in the lobby area. The traffic outside is very loud because of a crazy intersection and you can hear planes landing and taking off.
the views n/a
Location was great. Just a few kilometers from Poas Volcano Park. Great view of San Jose and Allajela. Wind howls all night but youneed that to blow the clouds out. No
The good breakfast, beautiful view, friendly donkeys and dogs, helpful staff, warm room, hot shower, kid friendly yard full of gnomes and play houses, and proximity to the airport (45 minutes). Wifi was spotty and pretty much unusable, though it may have been the stormy weather.
the shuttle service to airport worked great
Perfect hotel for the money. We had three rooms, all with two queen beds for only $92 per room. The staff was exceptionally friendly, the pool and gardens are nice, and the restaurant was one of the best meals throughout our trip. Airport shuttle was on time even with our 3:30am pickup. The shower has soap/shampoo and conditioner (I think) attached to the wall. I'll probably avoid the "conditioner" if I stay again.