Beautiful environment. Nice private beach. Great breakfasts and dinners. Easy to get seated at pools, beaches, and buffet restaurants. Great bar service on the beach. You can't book specialty dinners until you arrive, and they were booked the first night we got there. Bed was rock hard. Lunch buffets were not very good. All-inclusive was nice, but the only wines included were house wines which weren't good, and no light beer. Our biggest complaint was the discovery, after we got there, that there was a big push to sell you on their vacation club/time-share, and the transportation company they use to get you to and from the hotel also tries to sell you excursions.
The location and grounds are BEAUTIFUL and it was just refurbished in nov 2006 so everything looks new. When we arrived, reception was good although I was there 3 times bc the key to my room wasnt working. After the third try, someone finally came with me to reprogram the key. Reception needs more training. Constantly called the front desk (from day 1) for an iron and did not get it till the day I checked out. Was inquiring about potentially having a wedding there and the wedding rep told me everything could be accomodated and would give me a tour. She made an appt for me and never showed up. The mgr had to step in and basically negated everything she said and said they would not be able to accomodate a large group. This was afer the mgr himself gave us the run around and we had issues with him bc they were changing the rates for day passes and you could never get a clear answer. I left the resort with plans of getting quotes and even spoke to florists (which they had come in)....
The location and views are stunning. The facility was comfortable.
The rooms were very clean and big, service was friendly and prompt. There are a few slots in the day when food is not being served (6-7p, 10-11pm) I wish the pool and jacuzzi were open til later, the area is all powered down and stripped at 6pm. No irons in the room, and when the front desk was called it never came.
This resort has everything you need to spend a quiet and relaxing vacation. Everyone is pleasant and helpfull. The all inclusive made it easy to enjoy the variety of wonderful food and drinks it offered. I highly recommend this resort.
This was one of the best vacations I've been on. Jose,front lobby host, Danny at the reception desk and Wanda hostress in the buffet made this hotel worth returning to again and again and again! Well kept hotel. They was always refreshing the paint and cleaning with bleach. I'm happy that I chose this hotel and the location of Samana. Great people, pleasant attitude, friendly and wanting to please. And the food was very good. Large selection at the buffet. I'm already looking for a deal from my next visit. Thanks to the Grand Bahia Principe Cayacoa staff mentioned. Without you guys I don't know if I would have enjoyed myself as much.
We just returned from a six day trip and enjoyed almost every aspect of the vacation except for a few minor issues including transport to the hotel and the first room assigned. Our plane arrived late into SD so we were forced to take a private car which cost over $200 us when you can take a caribe tours bus for under $10 each which no one told us about then we arrived at the resort only to be given a room that was leaking wate from the ceiling and the bath tub did not work properly after two days we were finally given another room. The facilities, staff, food, and location was fantastic and we would certainly go back
This guest did not leave comments about this hotel.
This trip was okay. I t is a beautiful resort but they had no air conditioning while I stayed for 3 days. Also my room wa s far from everything even the pool. My family and I were always taken upto the pool area by a small cart. Also the elevator to go to the beach was messed up. I would not return,.