We loved everything! Mostly, we loved the attitude of the staff. They made us feel welcome and went overboard to be helpful. Didn't like having to leave.
Breakfast Dated, rooms not very clean, room doors are glass with curtains (not very practical), interior of rooms beat up, dated, and in need of serious renovation. Not typical of other Embassy Suits I've stayed in.
We liked the location being close to the convention center. The whole building was vastly under staffed. We could see the frustration in the eyes of the existing staff. Management was overwhelmed and appeared not to have proper training or experience. The elevators were not all operating and it took far too much time to get from the top floor to the lobby. The breakfast was cold and under cooked. On the last day of our stay the D.E.A. made a bust and was running around with guns drawn, while looking for someone. This made the reason for hearing people knocking on the door in the next room all night clear. I will be staying at the Hilton next year.
The hotel's facilities are excellent. It offers a breakfast as part of the room package that's wonderful; a chef cooks omelettes to order and there are a wide variety of other great breakfast items to add to your plate(s). The hotel's staff was very cordial, however I had a concerning experience with the reservations staff. As is my practice, I called the hotel the day of my arrival (May 23)to confirm my reservation. I was advised that no reservation had been made in my name. The clerk apparently searched for it in a variety of ways, but was unable to locate it. I eventually made another reservation through hotel staff. When I arrived at the hotel for check in, the counter clerk found both resrvations. She kindly canceled the second reservation (without penalty). No one seemed to know why my Booking.Com reservation was not visible (made on May 14) was not found by the hotel staff person I talked with earlier on May 23.
The room, the fact that there was a restaurant,and a breakfast
Spent overnight at thew hotel. Good service and helpful staff.
Great location for shopping and restaurants. Rooms need to be updated and staff are not as friendly as I'm accustomed to when staying at Hilton Honors properties. Elevators are slow, so wait time can be longer than expected.
Enjoyable and quiet
Liked the valet parking, the breakfast that's included, and its location in relation to the Stephenson Convention Center. Comfy bed. Poor service in the tavern, we walked out in anger. Coffee supplied in the rooms was just nasty tasting (Rain Forest French Roast, Yech!)
habitaciones muy confortables para descansar, internet gratuito, buen precio y excelente ubicación para los fines de mi estancia.
Buena atención del personal, Servicio al aeropuerto, Restaurante, Cuarto n° 314 Falta de mantenimiento. Puerta de balcón sin chapa. extractor de baño no funciona. Caminadoras en gimnacio 3 dañadas al igual que puerta de acceso a las caminadoras. Equipo de computo de servicio a clientes malo impresoras y cpu con unidad de usb dañada. Elevador derecho con ruidos en su mecanismo y jaloneo.
Por el precio, mi estancia en el Hampton O'Hare fue excelente.
Muy limpio, el personal agradable y ofrece todo lo que un pasajero necesita no
Personal bilingue con alta disposicion a satisfacer las necesidades de los huespedes y con mucha calidad humana, excelente servicio, de precio accesible y con muy buen servicio de transporte del hotel al aeropuerto cada 30 minutos... un placer haber estado en el hotel. Nada
El personal era muy servicial. Las habitaciones estaban muy limpias. Gran desayuno Centennial. Todo fue fácil y sin problemas durante nuestra estancia.
El personal, las instalaciones
De alguna forma me cobraron $20 más por habitación de lo que había reservado. Lo arreglaron después de que se lo dijera.
Hotel completamente no fumador - relacion precio calidad
El servicio de transporte del aeropuerto al hotel y al servicio de rentacar Nos dieron una habitacion con el bano averiado pero fue solucionado rapidamente
En relación al precio: buen servicio,desayuno de buena calidad,servicio del shuttle aeropuert-hotel y hotel-estación de metro muy buenos,habitación muy cómoda y espaciosa. El hotel no tiene personal multilingüe, cuando hay que comunicarse al call center,no hay atención en español, solo en ingles.
Deben mejorar lo concerniente a llamadas internacionales El no poder realizar llamadas internacionales
La cama parecía limpia. Había un ventilador en el baño que no pude apagar, funcionó toda la noche, así que no pude dormir. Ninguna lista de canales de tv, instrucciones de wifi o seguridad. Recepción de televisión era terrible en todos los canales. Máquinas expendedoras vacías en varias plantas. El personal era lento y desagradable.
Hay ruido, habitaciones grandes, limpias, cómodas, el personal es amable. El aire acondicionado era ruidoso
confortable, limpio y accesible al aeropuerto
Espacioso y limpio
Correcto, similar a otros hoteles Sheraton de aeropuertos.
El tañamo de la habitacion Las habitaciones estan un poco anticuadas y necesitan actualizar el mobiliario
Habitaciones amplias y limpias. Recomendaría el restaurante, aunque no son baratos. La sala de ejercicio estaba bien equipada. Cargo por el servicio de Internet
Quiet location. Clean facilities. Staff were very helpful and accommodating. Good food. Great cookies! No.
The hotel, staff, and location are great. But for the second year in a row on a Saturday night the fire alarms went off in the very early morning evacuating the guests. So in a good hotel we failed to get a good nights sleep.
Caught a weekend rate that included breakfast. Very nice. Initial trouble checking in but that may have been a booking.com problem. My middle initial was put in front of my last name so my name did not seem to be in the computer. Fortunately I had my confirmation page with me and they were able to take of me right away.
Location was perfect to catch a train to Chicago. Staff was friendly and very helpful. Late night food in the lounge was very good. Hot tub wasn't even bath water warm and the pool was cold. We found used soap on the bathroom counter when we checked in. We had to pay two days of parking because we went over 24 hours. Since the hotel suggests parking early and taking the train into Chicago, it would have been nice to get some validation for part of the parking time. They told us there would be additional charges if we parked and left for a while then parked again, but no warning about going over 24 hours of continuous parking.
All in all a great experience. If you're wanting a hotel close to the airport this is great, it's not really close to anything else. Breakfast wasn't included and I think at the price it should have been. Besides that, I enjoyed my stay very much.
Was warmly welcomed with a friendly smile and great service at the front desk...and enjoyed the warm cookie on my way up to my room. The bed was comfortable and had a good night sleep. Wish the parking was free and not confusing when parking. The room was clean, but could be updated with a fresh new look...a little dated.
Treadmills were not in good shape
Clean, king bed, rate was okay. Parking was relatively cheap. Location was poor for getting anywhere, limited food in the area, Starbucks inside hotel was unpredictably open/closed all weekend apparently at random. Internet was expensive, and I had to pay $12.95 per day per device, so my wife and I had two phones and two iPads, very expensive, so limited connectivity. Parking was only relatively cheap if you didn't use your car all weekend; hardly anything in walking distance, so cab or pay double for parking to take your car anywhere. Location very difficult to access from freeway; you have to drive past restricted exit, get off, turn around, get back on, drive back to hotel exit. We will not stay there again.
It was in a fantastic location. We could walk almost anywhere from where we were staying. Spacious room with nice amenities. Surprisingly quiet stay despite the fact it was during the weekend of Chicago Comic Con. And the service was good as well. Overall, a nice, comfortable hotel, but nothing super special. As the same with everyone else, parking really takes a toll (pun slightly intended). And I guess, for the price, I expected something just a little nicer. You're mostly paying for the convenient location, which granted, it is. I would stay again but only after exploring other options.
The location near the airport was the only thing that I liked about the hotel The service, the noice, the upkeep, the housekeeping
Comfortable bed. Good buffet breakfast. Convenient for the conference centre. Pool Not really. Of its kind it was good.
The people were very friendly and helpful, the rooms were beautiful and clean. As far as location, the train station was a simple walk up the street and took you directly into the center of the city. Dinning was pricey at Gibson's but it was delicious and the service and food was wonderful. More reasonably priced dinning areas are quite a distance up the street, which left your options fairly limited if you wanted quick and cheap. And even if you made the walk your options were limited.
accesibilidad, facilidad y sensacion de libertad y lo elegi por su ubicacion y precio no
Que estaba en el mismo aeropuerto. Sus servicios e instalaciones. La relación Calidad/Precio. Si no tienes que coger un avión al día siguiente está bastante lejos de la ciudad.
Su ibicación, facolidad de acceso y comodidad de la habitación. Todo me pareció bien.
Maravillosa ubicación No, todo estuvo bien
Su accesibilidad al transporte público. Las camas, realmente descansé. Fue poco el tiempo, realmente no hubo nada que me molestara.
El hotel es correcto. Lo mejor es la ubicación, es muy útil si tienes que coger un vuelo a primera hora de la mañana ya que se encuentra prácticamente integrado en el aeropuerto. Todo lo "extra" es pagando, para mi gusto es un hotel caro... aunque conveniente por su situación.
The Chicago Fire Oven and Staff were extremely great. Anything that we needed was handled right away! I wasn't really sure why we had to pay an additional fee for parking... they should just tack that on to the overall total of your stay.
Close to the convention center. Very very dusty, the only plug by the bed was behind the bed. I felt very dirty just touching the outlet.
It is a very clean place. The crew is extremely friendly and I enjoyed the stay. The have a pool and a gym. The front desk remembered my name (even though it was a very short stay) and offered me to join their club and gather points, which was nice. On the not so good side of things it seemed like you're being charged for everything. The parking costs $25, there is no breakfast included and there is only so much wi fi you could use before being charged as well.
I liked how friendly the staff were, even down to the maintenance guy we talked to in the elevator. Checking in and out was very speedy. Very nice hotel inside. Didn't like how I had to pay $24.00 just to park at a hotel I was staying at. Also food was very expensive, but guess that comes with being in a big city.
Clean. Quiet room. Nice bathroom. Near the Rosemont entertainment district. Self park should be free with validation. Paid $24
Bussines oriented only
I enjoyed the hotel. It was large and stood out. The rooms were moderate in size. Decent bathroom. Safe in the room was a plus. There was food crumbs under the hide a bed/couch. The parking cost is outrageous. Not only did you have to remember your room key but your parking pass to get out. This was definitely the down fall for me.
Having to pay for parking, Internet and continental breakfast. Every hotel I've ever stayed at its always been complimentary. There was a pic of a hot tub in there description, butt when we got there, there was no hot tub .
Beds were nice and comfy, breakfast was great, and he restaurants had great choices Tv service needed better service and channel options. Takes 5 seconds to change a channel
I liked that the rooms and the pool areas was clean. I didn't like that I booked a room with this particular hotel me baths in advance and I was giving one of the poorest selections of rooms in my opinion! I was on the second floor of the hotel with no window view and it was extremely humid in the room even after I adjusted the temperature on the thermostat time after time. I would say the real reason why I was giving such a poor section in room choice but I'll just leave at this!
it was clean in spite the fact our reservation was for 3adults + a child, both days we received only two cups even when more were requested including a tip
Nothing much Pay to park even though it was that far from city, bad bathroom, no complementary breakfast
We got there and we had asked for a room with two beds and they said they didn't have one when we had already made the reservation with two beds. Staff did not do anything to accomadate us. Registration lady was rude and short.
Stayed in numerous ohare area hotels during past five years and hands down, Loews was heads above in cleanliness, staff, and overall presentation. Spacious yet quiet, especially in a bustling area. Will be back.
Location Kayaks assistance View Bed was not comfortable and sheets were so stiff you could hear them across the room with the slightest movement. Idk, maybe that's why bed was uncomfortable. Weddings being held at hotel had loud intoxicated guests roaming halls all nite.
Clean, cool decor, good service, good shuttle , if you are ever stuck at Ohare Consider this hotel
Not impressed with charging to register early. And never have had a 4 pm register time.
Shower, bed, very comfortable and luxurious. Accommodated my request to stay in a quiet room. Planes flying overhead is definitely noticeable but not disturbing. The primary purpose of my stay was to have a stress free location to have lunch during the break period of an exam I was taking at a nearby convention center. I arranged to have lunch delivered to my room in the short lunch break I had and despite confirming multiple times that it would be delivered at 11:45 I was very disappointed and panicked to find it wasn't waiting for me. When I arranged the lunch in the morning I was adamant about the delivery time and warned that it was possible I might not be in the room. I was never told this would be a problem. When I called to inquire about the missing lunch, I was told it was against company policy to leave a meal in the room, and they "didn't know who I could have spoken with that would have taken the order". This was truly disappointing because not only was I incredibly stressed (having prepared for this exam for 6 months and needing to return for the afternoon session in less than 30 minutes) but I also felt patronized that I could have fabricated speaking with someone about the topic. I would expect so much more out of a luxury hotel like this. Ultimately they were able to fast track a meal that I ate in about 6 minutes, but were nice enough to not blink in providing me a $70 bill for the food. I returned to the afternoon portion of the exam stressed and flustered when I should could have been calm. I wouldn't have arranged to stay at the hotel if I thought they weren't going to be accommodative of my needs.
Newly remodeled, clean hotel; staff is very polite and proffesional. Stayed there over 30 times in the last 2 yrs, and will definitely do it again
Nicely appointed room; very good about late check in despite being busy (~2am). I had to purchase a toothbrush and have the lady and the shop tell the front desk guy (who had sent me to their shop) to give me toothpaste because they were out. A little dissapointing given the price and proximity to the airport.
Parking garage was excellent- last year stayed at Hyatt and had to park in convention center garage because of so many day visitors attending the Salsa exhibition at the Hyatt. Closet only had short hanging space- need long space to hang gown and tux.
I had an all around great stay. Great location for traveling, shuttle service, shopping and eating out but also the restaurants in house. But two things I would look into I stayed the 12/18-19 and as I was waiting for the shuttle around 430 am a drunk guest was vomiting in front of the doors, spitting on the walk mat, and just being ridiculous but i seen staff members walk right by him and do nothing. Being in the industry I would have thought to get this guy away from guests whether by using security or simply asking him if he needed help. It was disgusting having to see him vomit and spit then smell it while waiting for shuttle services.
Gran bar con happy hour y una comida excelente. Servicio de traslado al aeropuerto. Habitaciones limpias y cómodas. La ubicación del aparcamiento es de difícil acceso una vez llegas y has hecho el check-in.
muy bueno no
Gran relación calidad-precio para una habitación tranquila y moderna. El personal era muy agradable. Nos dejaron registrarnos al mediodía. Red bar tiene buena comida y aperitivos. Las obras fuera de la entrada del hotel eran una monstruosidad.
tranquilo, si lo que buscas es descanso, este es el hotel muy lejos del centro de la ciudad
Rapides en el servicio El restaurante muy mal y muy lento el servicio
facilidad de medios de transporte La cuenta del hotel tenía diferente precio al acordado, pero se solucionó facilmente
Precio, calidad de atención, habitaciones. Ubicación.
limpio, la gente amable, completamente diferente a muchos hoteles en Estados Unidos
Instalaciones muy confortables. Excelente comida en el restaurant.
la amabilidad delpersonal, excepto en el restaurante El servicio del restaurante por la noche. Tardaron 90 mn en hacer unas hamburguesas
La tranquilidad del hotel es muy importante Atención demasiado seria y poca gente habla español
La cama, el baño, la amabilidad de las recepcionistas y el que tengan las maquinas de venta de hielo y refrescos en cada piso. La poca predisposición de los choferes del shuttle bus para ayudar al pasajero para subir o bajar el equipaje del vehículo. Y desde luego la inexistencia de alguien que ayude con las maletas al ingresar o dejar el hotel.
espacio de la habitacion, la disposicion del personal, proximidad a la linea de metro y por ende facilidad de acceso al centro de Chicago El servicio de internet, el desayuno buffet
The free shuttle to/from airport with very convenient times. No onsite restaurant -- room service is offered by an outside and off site restaurant. The restaurant at corner was just as good as the recommended one.
They went out of their way to make us happy. The pool was cold and the room had a lot of condensation by the window.
Close to airport. Convenient shuttle. Did attempt to accommodate my early check in after several failed attempts Computers were down, weren't attempting to accommodate my need for early check in because they couldn't see who had checked out. Ended up getting me in at 12:00
Clean. Staff was great No food. But breakfast was nice
The room was very noisy. We were across from the elevator and the motor was audible every time the machinery moved. Very annoying. There was also a lot of noise from delivery trucks in the wee hours.
Location to airport, shuttle service from and to airport Major disappointment. Computer systems were extremely slow. Did not bring computer on trip to minimize luggage weight knowing that hotel would have computers available. Have used other locations computers and they were no where as slow as those at this hotel location.
Staff was approachable, friendly, helpful, and watchful of safety. Exorbitent parking fees, ridiculous additional fees upon arriving and unforgiving entitlement to added charges. When booking online, it should be stated outright just how significant the fees will be. (The fees were nearly the cost of another nights stay).
Rooms were better than expected, comfortable bed and pillows. Starbucks in the lobby! Breakfast buffet was excellent with lots of selection. Location and shuttle service very convenient to OHare. Shuttle was late the morning of our departure.
Shuttle picks you up from O'Hare and takes you directly to the hotel; the shuttle picks up and leaves every 20 minutes. The room was very clean and comfortable. Breakfast was included and was excellent. Staff weren't very professional, seemed disorganized and didn't strive to provide high customer service. This was most apparent at the front desk. We had 3 adults in the room which was stated on the reservation but only 2 breakfast vouchers. Rooms were difficult to navigate to, very confusing layout of hotel.
Close to airport, clean and a good buffet breakfast.