habitaciones muy confortables para descansar, internet gratuito, buen precio y excelente ubicación para los fines de mi estancia.
Buena atención del personal, Servicio al aeropuerto, Restaurante, Cuarto n° 314 Falta de mantenimiento. Puerta de balcón sin chapa. extractor de baño no funciona. Caminadoras en gimnacio 3 dañadas al igual que puerta de acceso a las caminadoras. Equipo de computo de servicio a clientes malo impresoras y cpu con unidad de usb dañada. Elevador derecho con ruidos en su mecanismo y jaloneo.
En relación al precio: buen servicio,desayuno de buena calidad,servicio del shuttle aeropuert-hotel y hotel-estación de metro muy buenos,habitación muy cómoda y espaciosa. El hotel no tiene personal multilingüe, cuando hay que comunicarse al call center,no hay atención en español, solo en ingles.
Deben mejorar lo concerniente a llamadas internacionales El no poder realizar llamadas internacionales
Hotel completamente no fumador - relacion precio calidad
Hay ruido, habitaciones grandes, limpias, cómodas, el personal es amable. El aire acondicionado era ruidoso
La cama parecía limpia. Había un ventilador en el baño que no pude apagar, funcionó toda la noche, así que no pude dormir. Ninguna lista de canales de tv, instrucciones de wifi o seguridad. Recepción de televisión era terrible en todos los canales. Máquinas expendedoras vacías en varias plantas. El personal era lento y desagradable.
El servicio de transporte del aeropuerto al hotel y al servicio de rentacar Nos dieron una habitacion con el bano averiado pero fue solucionado rapidamente
El personal, las instalaciones
Personal bilingue con alta disposicion a satisfacer las necesidades de los huespedes y con mucha calidad humana, excelente servicio, de precio accesible y con muy buen servicio de transporte del hotel al aeropuerto cada 30 minutos... un placer haber estado en el hotel. Nada
De alguna forma me cobraron $20 más por habitación de lo que había reservado. Lo arreglaron después de que se lo dijera.
Es un lugar sin lujos para alojarse cerca de O'Hare. Confiable servicio de transporte. Práctico.
El personal era muy servicial. Las habitaciones estaban muy limpias. Gran desayuno Centennial. Todo fue fácil y sin problemas durante nuestra estancia.
Muy limpio, el personal agradable y ofrece todo lo que un pasajero necesita no
Por el precio, mi estancia en el Hampton O'Hare fue excelente.
Maravillosa ubicación No, todo estuvo bien
Su ibicación, facolidad de acceso y comodidad de la habitación. Todo me pareció bien.
Su accesibilidad al transporte público. Las camas, realmente descansé. Fue poco el tiempo, realmente no hubo nada que me molestara.
Que estaba en el mismo aeropuerto. Sus servicios e instalaciones. La relación Calidad/Precio. Si no tienes que coger un avión al día siguiente está bastante lejos de la ciudad.
El hotel es correcto. Lo mejor es la ubicación, es muy útil si tienes que coger un vuelo a primera hora de la mañana ya que se encuentra prácticamente integrado en el aeropuerto. Todo lo "extra" es pagando, para mi gusto es un hotel caro... aunque conveniente por su situación.
accesibilidad, facilidad y sensacion de libertad y lo elegi por su ubicacion y precio no
muy bueno no
Excelente ubicación, con fácil acceso desde el garaje. Educados y estancia servicial. Gran buffet de desayuno. Gran televisión en la habitación #302.
Excelente ubicación, cerca del aeropuerto y CTA Blue Line. El interior es hermoso, gran habitación. Me encantaría alojarme aquí de nuevo. Colchón un poco demasiado firme
Gran bar con happy hour y una comida excelente. Servicio de traslado al aeropuerto. Habitaciones limpias y cómodas. La ubicación del aparcamiento es de difícil acceso una vez llegas y has hecho el check-in.
Gran relación calidad-precio. Diseño muy agradable. Ubicación conveniente. El personal era muy educado. Aparcamiento completo. Caminata a la habitación.
Gran relación calidad-precio para una habitación tranquila y moderna. El personal era muy agradable. Nos dejaron registrarnos al mediodía. Red bar tiene buena comida y aperitivos. Las obras fuera de la entrada del hotel eran una monstruosidad.
While we were there.... the pool was "out of order" .we were told we could go across the street to use neighbor hotels pool..... not real convieniet on Dec 23. ..... ice maker did not work on 4th floor, Wi-if did not function .... rooms were clean , but otherwise disappointing
Beds were nice and comfy, breakfast was great, and he restaurants had great choices Tv service needed better service and channel options. Takes 5 seconds to change a channel
Beds comfortable, room clean, lots of towels, friendly staff Quite a way to the restaurants and bars you have to walk through the parking garage so don't wear heels or walk alone. They don't offer a free breakfast with the amount you pay for a room you should get one.
It is a very clean place. The crew is extremely friendly and I enjoyed the stay. The have a pool and a gym. The front desk remembered my name (even though it was a very short stay) and offered me to join their club and gather points, which was nice. On the not so good side of things it seemed like you're being charged for everything. The parking costs $25, there is no breakfast included and there is only so much wi fi you could use before being charged as well.
I liked that the rooms and the pool areas was clean. I didn't like that I booked a room with this particular hotel me baths in advance and I was giving one of the poorest selections of rooms in my opinion! I was on the second floor of the hotel with no window view and it was extremely humid in the room even after I adjusted the temperature on the thermostat time after time. I would say the real reason why I was giving such a poor section in room choice but I'll just leave at this!
I enjoyed the hotel. It was large and stood out. The rooms were moderate in size. Decent bathroom. Safe in the room was a plus. There was food crumbs under the hide a bed/couch. The parking cost is outrageous. Not only did you have to remember your room key but your parking pass to get out. This was definitely the down fall for me.
I liked how friendly the staff were, even down to the maintenance guy we talked to in the elevator. Checking in and out was very speedy. Very nice hotel inside. Didn't like how I had to pay $24.00 just to park at a hotel I was staying at. Also food was very expensive, but guess that comes with being in a big city.
The Chicago Fire Oven and Staff were extremely great. Anything that we needed was handled right away! I wasn't really sure why we had to pay an additional fee for parking... they should just tack that on to the overall total of your stay.
Clean. Quiet room. Nice bathroom. Near the Rosemont entertainment district. Self park should be free with validation. Paid $24
Having to pay for parking, Internet and continental breakfast. Every hotel I've ever stayed at its always been complimentary. There was a pic of a hot tub in there description, butt when we got there, there was no hot tub .
Bussines oriented only
La ubicación era buena para un vuelo temprano por la mañana
Tuvimos que viajar con nuestro perro y no tuvieron problemas con que la tuviéramos en el hotel. Llamamos con antelación. Un poco más de espacio.
Cobran por el parking???? Eso es ridículo
Único, limpio, y a un precio estupendo para una noche. Tarifa de aparcamiento escandalosa, limpieza típica de mesa de billar
confortable, limpio y accesible al aeropuerto
Correcto, similar a otros hoteles Sheraton de aeropuertos.
Habitaciones amplias y limpias. Recomendaría el restaurante, aunque no son baratos. La sala de ejercicio estaba bien equipada. Cargo por el servicio de Internet
El tañamo de la habitacion Las habitaciones estan un poco anticuadas y necesitan actualizar el mobiliario
Espacioso y limpio
Ubicación, servicio de furgoneta, la habitación por el precio, el personal de recepción es muy amable Ruidoso barrio cerca del aeropuerto/ruta de vuelo
Colas muy largas en el Starbucks del hotel. Agregar más personal u otra cafetería.
La limpieza. Amplia. Cómodo.
Was warmly welcomed with a friendly smile and great service at the front desk...and enjoyed the warm cookie on my way up to my room. The bed was comfortable and had a good night sleep. Wish the parking was free and not confusing when parking. The room was clean, but could be updated with a fresh new look...a little dated.
Comfortable bed. Good buffet breakfast. Convenient for the conference centre. Pool Not really. Of its kind it was good.
The location near the airport was the only thing that I liked about the hotel The service, the noice, the upkeep, the housekeeping
Clean, king bed, rate was okay. Parking was relatively cheap. Location was poor for getting anywhere, limited food in the area, Starbucks inside hotel was unpredictably open/closed all weekend apparently at random. Internet was expensive, and I had to pay $12.95 per day per device, so my wife and I had two phones and two iPads, very expensive, so limited connectivity. Parking was only relatively cheap if you didn't use your car all weekend; hardly anything in walking distance, so cab or pay double for parking to take your car anywhere. Location very difficult to access from freeway; you have to drive past restricted exit, get off, turn around, get back on, drive back to hotel exit. We will not stay there again.
All in all a great experience. If you're wanting a hotel close to the airport this is great, it's not really close to anything else. Breakfast wasn't included and I think at the price it should have been. Besides that, I enjoyed my stay very much.
The people were very friendly and helpful, the rooms were beautiful and clean. As far as location, the train station was a simple walk up the street and took you directly into the center of the city. Dinning was pricey at Gibson's but it was delicious and the service and food was wonderful. More reasonably priced dinning areas are quite a distance up the street, which left your options fairly limited if you wanted quick and cheap. And even if you made the walk your options were limited.
The hotel, staff, and location are great. But for the second year in a row on a Saturday night the fire alarms went off in the very early morning evacuating the guests. So in a good hotel we failed to get a good nights sleep.
It was in a fantastic location. We could walk almost anywhere from where we were staying. Spacious room with nice amenities. Surprisingly quiet stay despite the fact it was during the weekend of Chicago Comic Con. And the service was good as well. Overall, a nice, comfortable hotel, but nothing super special. As the same with everyone else, parking really takes a toll (pun slightly intended). And I guess, for the price, I expected something just a little nicer. You're mostly paying for the convenient location, which granted, it is. I would stay again but only after exploring other options.
Treadmills were not in good shape
Quiet location. Clean facilities. Staff were very helpful and accommodating. Good food. Great cookies! No.
Location was perfect to catch a train to Chicago. Staff was friendly and very helpful. Late night food in the lounge was very good. Hot tub wasn't even bath water warm and the pool was cold. We found used soap on the bathroom counter when we checked in. We had to pay two days of parking because we went over 24 hours. Since the hotel suggests parking early and taking the train into Chicago, it would have been nice to get some validation for part of the parking time. They told us there would be additional charges if we parked and left for a while then parked again, but no warning about going over 24 hours of continuous parking.
Caught a weekend rate that included breakfast. Very nice. Initial trouble checking in but that may have been a booking.com problem. My middle initial was put in front of my last name so my name did not seem to be in the computer. Fortunately I had my confirmation page with me and they were able to take of me right away.
Buena atención de algunas personas, económico, la atención del shuttle adecuada. Dos días no tendieron la cama
La cercanía al aeropuerto es muy apropiada así como también el servicio de shuttle que ofrece a los turistas que vienen desde allí.
lejos de todo,ningun restaurante cerca
No hay piscina y hay charcos en el aparcamiento. Muy pequeño aparcamiento. Tuvimos que aparcar lejos lloviendo, maletas y charcos.
Estupendo por su precio. Cama cómoda, tranquilo y limpio. registro fácil Tal y como lo anuncian, incluso gratamente sorprendidos, mejor de lo que pensaba.
Space in the roomnothing
The rooms were new, clean, well furnished and well designed. Staff was friendly and attentive and the location is close to the airport and rental car returns. Just about as good as it could be. It was cold outside.. just kidding.. there was nothing objectionable.
Estubo genial, es el típico que todos hemos visto alguna vez en las peliculas. La zona es lo mas parecido a la urbanización de los Simpson y muy cerca hay una gasolinera, un Dunkin Donuts, Un Subway, un Tacos Locos, un restaurante Denny's y una licoreria supermercado. Lo malo ha sido el llegar hasta el tren que te lleva al centro de Chicago, CTA Blue Line, que esta a unos 3 o 4 Kilometros, y los buses en Fin de semana no pasaban. Pero siempre puedes pedir un taxi que costaba alrededor de 8 dolares. La dirección en el google maps estaba mal ubicada. El Motel esta cruzando el parque, mas cerca del aeropuerto, asi que revisarlo bien ;).
Buen hotel junto al aeropuerto y dotado de todos los servicios, el restaurante es fantástico y la piscina cubierta la guinda. Las habitaciones son amplias y cómodas. Totalmente recomendable, esta solo a 10 minutos del aeropuerto, y eso en la ciudad de los atascos se agradece.
Liked the valet parking, the breakfast that's included, and its location in relation to the Stephenson Convention Center. Comfy bed. Poor service in the tavern, we walked out in anger. Coffee supplied in the rooms was just nasty tasting (Rain Forest French Roast, Yech!)
Spent overnight at thew hotel. Good service and helpful staff.
The hotel's facilities are excellent. It offers a breakfast as part of the room package that's wonderful; a chef cooks omelettes to order and there are a wide variety of other great breakfast items to add to your plate(s). The hotel's staff was very cordial, however I had a concerning experience with the reservations staff. As is my practice, I called the hotel the day of my arrival (May 23)to confirm my reservation. I was advised that no reservation had been made in my name. The clerk apparently searched for it in a variety of ways, but was unable to locate it. I eventually made another reservation through hotel staff. When I arrived at the hotel for check in, the counter clerk found both resrvations. She kindly canceled the second reservation (without penalty). No one seemed to know why my Booking.Com reservation was not visible (made on May 14) was not found by the hotel staff person I talked with earlier on May 23.
Breakfast Dated, rooms not very clean, room doors are glass with curtains (not very practical), interior of rooms beat up, dated, and in need of serious renovation. Not typical of other Embassy Suits I've stayed in.
Great location for shopping and restaurants. Rooms need to be updated and staff are not as friendly as I'm accustomed to when staying at Hilton Honors properties. Elevators are slow, so wait time can be longer than expected.
We loved everything! Mostly, we loved the attitude of the staff. They made us feel welcome and went overboard to be helpful. Didn't like having to leave.
The room, the fact that there was a restaurant,and a breakfast
Enjoyable and quiet
We liked the location being close to the convention center. The whole building was vastly under staffed. We could see the frustration in the eyes of the existing staff. Management was overwhelmed and appeared not to have proper training or experience. The elevators were not all operating and it took far too much time to get from the top floor to the lobby. The breakfast was cold and under cooked. On the last day of our stay the D.E.A. made a bust and was running around with guns drawn, while looking for someone. This made the reason for hearing people knocking on the door in the next room all night clear. I will be staying at the Hilton next year.