The hotel was pleasant and the staff were efficent. I found the fact that there are naked people swimming in the pool a shock, it would have been nice for your staff to warn people.
A dream hotel. The rooms were lovely with space for sitting and a balcony to overlook the wildlife. The bar had good cocktails and service and the Croatian waiter in the restaurant had perfect English, manners and service. The food was excellent, both in the evening and for breakfast. Not applicable, would book again, and very interested in the chain if this is the standard.
Everything perfect. Excellent restaurant, excellent wellness area,ì. Room very large and perfect. Wifi free. It's a small thing, but the bottle of water free of charge in the minibar is always appreciated anyway. I will be there again for sure when I will be in the north of Germany. Some more Tv channels (Italians, Spanish, etc.) are missing. To complete the perfection of this Hotel is missing a fitness room.
The staff at the hotel were fantastic, very friendly and happy to help with any queries that we had (and whilst it wasn't to expected, it was helpful having english speaking staff available). The food was also excellent and the hotels location right on the edge of the forest made talking walks easy, whilst still being close enough to walk into the city.
Relatinship with teh staf None
Friendly,well appointed hotel,restaurant provides good selection of local food and wines. ample parking room was a bit stuffy at night, there is a railway line close by
Beauty place The room did not correspond with described in hotel information when booking
very good. Nice and clean
Staff, breakfasts and location were all great, great waterside views. Decor was a bit bleak, particularly the corridors. There was a mini bar in the room but no tea making facilities.
Some reviews had indicated that the hotel was a bit shabby. Our room (117) was in very good condition and had a good view. We were warned in advance that a party would be taking place beneath our room, so we were able to take precautions! The party was over by midnight. The hotel in October was very pleasant and quiet, and the staff all spoke English and were very courteous and helpful. The food was good. Is German television always so bad?
the water front location.
Within walking distance of town centre and next to promenade along the fjord shore. Restaurant seemed understaffed
Very nice view. Proximity to major sites and very attractive walking areas. Was not able to get coffee at breakfast on second day of stay without considerable pressure.
The Hotel has a nice location and the wiew from the room was nice with the marina just outside. It seemed like nothing had happened with the interior and decorations since the last renovation. Small but importent details for the overall impression.
Location is great overlooking the water. I read reviews that said the hotel is a bit dated so I adjusted my expectations not to be disappointed. Initial reaction was to get out and I felt it was overpriced, but the place has charm. Sure it a little bit drab but it's clean and the dining room overlooking the water is wonderful. The little extras such as silver coffee pots, great room service, an extra door between the bedroom and hall made me think that in it's day it was made to a high standard. Will say that I went with my girlfriend and we were the youngest there. It's a place for the more mature so it's early nights, good if you want a peaceful relaxing break.
Good location, friendly staff, clean and well-maintained. Decor and furniture a little old-fashioned.
su situación, limpieza y amplitud de las habitaciones y el parking
El hotel está situado en un lugar muy céntrico con aparcamiento gratuito y tiene fácil acceso .
Impecablemente limpio,buen desayuno,camas excelentes.Aparcamiento gratuito en la puerta No
A very pleasant small family-run hotel where the friendly welcome by the host and the good cooking of the hostess made our stay very agreeable. Nice rooms and lovely garden.
We had a very pleasant stay at this small hotel which was one of the main reasons for choosing Hotel Zollhaus. The hosts are very helpful and friendly. The room was fine for three persons and had a nice view to the garden in direction of Schloss Gottorp. Excellent food. We (one adult and two teenagers) enjoyed our two nights stay at Hotel Zollhaus and can recommend the hotel to others - for private as well as professional/business purposes.
The location in city center and close to the lake, large confortable room, parging facilities. We could not have access to the hotel before 17H30. The owner told us that we should have informed him of our time of arrival. (If it was so important, why was it wriiten in such a fin print and at the end of the reservation sheet).Also, there was no elevator and we could not have any help.
The hotel was easy reachabel by car, and the breakfast was ok. The rooms were old, small and smelly. The whole hotel needs badly a repaint/upgrade. No Internet in our part of the hotel. Dreadful colours.
Huge room, nice area around the hotel (if you walk down the street, a very nice old town walkway starts, leading further to the lake).
Free internet access. Possibility of late arrival Unsufficient marking of hotel parking
very old and need of upkeep really hotel for old people
The 'outhouse' area where I stayed greatly increases capacity of hotel whilst still allowing easy access to main hotel itself for meals. Rooms whilst plain were more than adequate for my needs. Usual excellent continental breakfast.
The staff were very accomodating when we first checked in and gave us the option of several rooms. The hotel rooms were all looking jaded and very dated, the rooms also lack basic facilities such as tea and coffee making facilities that you would expect in a hotel
Breakfast was ok and the beds too. We didn't like the hotel. Closed between 14 and 16. We arrived 14.15. It was oldfashioned, and we didn't dare to eat dinner in the restaurant.
Central situation, pleasant staff, signposting from outskirts to hotel smoking in the foyer, decoration a little worn
Pretty quiet, easy access from autoban /motorway/ with a parking place, good food, clean, responsive personnel.
Peaceful, clean hotel near the nature. -
The hotel was unbelievably clean, and room very comfortable. Excellent buffet breakfast available early, and friendly staff. The hotel was unstaffed on arrival in the afternoon and we needed to make a phone call to gain entry via a key-pad.
La amplitud de la habitación y la cercania al centro La señal de internet no llega a las habitaciones y hay que conectarse en la sala de desayuno, que normalmente está cerrada, por tanto, desde la escalera del hotel.
El desayuno realmente era muy bueno comparado con el precio (sólo 3€). El wifi es gratis. Ducha y baño compartidos con otras habitaciones, pero es el precio que pagas por un hotel económico. Por una o dos noches no pasa nada. Lavado en cada habitación.