I had a very pleasant stay, staff was very friendly especially on Horizon club. My dining experience at Nadaman was execellent mainly due to staff.
Comfortable bed and the room is clean. Staffs are friendly too. If the hotel is located in PuXi whould be better.
Pros: This is a very nice hotel. Amongst the best I have been to anywhere in Asia, in terms of decor, service, and amenities. Free internet, and free minibar (albeit very limited). Cons: Considerably more expensive than hotels nearby with similar amenities. The in-house dining is jaw-droppingly expensive. $20 for a hamburger. $65 for the breakfast buffet. When I had a change of plans, and needed to go to Nanjing for a couple of days, they refused to allow me to alter my prepaid 10 day reservation. I was informed that I should be happy because I could leave my luggage in my room. Management has since apologized, and says that this should not have happened, and will not happen again. They offered me an upgraded room on my next visit. Conclusion: If you are on business travel, and your HR department will spring for the Kerry, go for it, you will not be disappointed. If you are traveling on your own dime, you can get a similar experience for considerably less.
Room and Bed Breakfast quality could be better.
Room is big and spacious Communicating with staff in english is a problem
La atencion de todo el personal. La variedad del buffet del desayuno. Todo bien. Todo estuvo bien.
Los trabajadores del Hotel son muy agradables, muy serviciales y atendían cualquier consulta de forma amable aunque no estuviera relacionada con el Hotel. El desayuno muy completo, con una muy buena relación calidad precio. Las habitaciones muy limpias y bien equipadas. Mi reserva tenía internet gratuito, pero no funcionaba desde mi habitación, no obstante me propusieron soluciones y me dejaron utilizar su bussines center gratis.Las habitaciones y el escritorio podrían ser un poquito más espaciosas
VERY CLEAN, BEAUTIFUL, LOVE THE VIEW, RESTAURANT EXCELLENT, CONCIERGE VERY HELPFUL, RECEPTIONIST VERY NICE & HELPFUL, ALLOWED US TO DO EARLY CHECK IN, WAS VERY HELPFUL. NO THING, WAS EXCELLENT
This hotel is located in Pudong. We had about a 10 minute walk to the subway station. The conceirges varied - one was helpful and tried to get tickets, and another was not. The front desk would only provide change for 100 CNY at a time