Spacious, conveniently located near, but far enough from the noise and crowd of the Naama Bay; courteous staff. The rooms (at least the one I stayed in) are in need of immediate renovation. The upholstry was unbelievably worn and grimy, polish and paint are faded and peeling.
Location and facilities of hotel are excellent. Staff very helpful. Good variety of meals available each evening. Plenty of pools to choose from depending on if you are a family or a couple. All inclusive stated you were allowed water,wine or beer with your meal on an evening, however you had to request by the glass and sometimes waited for 15 minutes before you were served.
The layout of the buildings, nice to walk around resort. Hotel is older and needs to be refurbished. Breakfast finishes to early at 11am. when you make it to breakfast, you realize its not good (very poor quality), the shower head in bathroom was very bad, our sink kept clogging, the fridge of mini bar very poor, not cold and dirty, the electronic door lock brokedown on us once, couldnt get back into our room at 3am, had to wait for someone to come, it took them 25 min, if you dont have a no distrub sign, house keeping staff or maintenance personel knock on your door as early as 8h30am, if you dont answer the first time, they keep on knocking forever unti you answer the door, quality of room sercvice food is poor, no ice machine, when we ordered ice bucket from room service, they charged us.
The room was spacy but the hotel denied to give us ground floor, although there were rooms available The hotel has problems in electricity and hot water supply.The safety box is out of order. The hotel room has no internet for apple
Yes!, the hotel is big and a golf car is needed to move from the room to the enterance of the hotel and vice versa
I like location ,the beach, reception was so friendly specially Abdelfattah and Mina ,breakfast was very good I enjoyed and will go again Housekeeping was slaw to respond
The room was confortable. The location in Naama Bay was good. The service and overall the staff I interacted with was a disaster. To mention some examples:1) One tried to sell me drugs, 2) I was refused the pool towels twice and the other two times they arrived one hour late, 3) Time for ordering drinks by the pool unacceptable. And other annoying things. We complained very loud and will never recommend that hotel to anybody.
The hotel staff were exceptional.
the swimmingpool the room was far away from the entrance of the hotel .. and there is no golf car to transport you
The resort is excellent! We stayed in the new side, beautiful pool and rooms. Our room was a Deluxe Family with a separate living room. Also great diving there as the other side of the resort is right by the red sea. Great place to relax. It's also a 5m walk to the Soho square. Many places to eat, considering is an All Inclusive, however the food is only ok, not that great dining experience. We found that many hotel staff didn't speak the bare minimum English.
The hotel staff were very friendly, always willing to help. Very clean, large rooms with a lovely balcony and a great view of the pool. Lots of choice of food some of which was cooked fresh in front of you. Would recommend staying in the new 'deluxe' side of the hotel which is where we stayed, as the swimming pools were great and the accommodation was lovely.
The beach and snorkeling off the beach. The food - we both had mild food poisoning during our stay. Not a great selection, and quite repetitive.
I like the meal times. The fact that meals are available throughout the day. The pool bar was nice. The room itself was nice and the beds were comfortable. Made for a good nites sleep. My room key was deactivated on my second day. I had to go back to the receptionist to rekey it. There were no washcloths in my room upon arriving. Had to wait an hour to receive some.
The staff were very friendly and accommodating. The food was OK, but not great. The variety of fruit was poor during breakfast, and the snacks were not overly healthy. And I'm not quite sure why it was so difficult to get a reservation at the Italian restaurant.
everything is fantastic when i the currency prices exchange make me pay more than booking site. i should pay by doller.
Great scenery, beautiful weather and nice location.
Events on the sea more
the spa,the design of the hotel,the breakfastand the staff are friendly the beach is small and the sea sports were expensive compairing with other hotels
It is avery good hotel for for a family it fit all ages . The food is not bad but it is not so good .
The overall service is very good, all the staff comes round to greet and smile often, things get done fairly quickly upon request. The natural and beautiful coral reef at the doorstep is a big selling point for this property as well as the floral and fauna landscaping. complimentary wifi is a huge plus but it is only at the lobby so the description on your website about wifi in the room is incorrect The property can deal with some upgrade as the furnishing looks a little dated
Excellent resort for young couple, Swimming pool & jazuzzi awesome.. Room cleanies & different styles done by them on quilt was very good.. Colour combination done in the room is very good..
Our stay was so great and nice , excelent services and stuff . Non
The position, facilities and weather Unreliability of room servicing and incidence of stomach problems
Food is very good Staff were friendly The pool should be heated but it wasn't although the weather was cold. Ther was no baby sitter for babies under 1year
Snorkeling on beach Internet not work on all rooms,WiFi failure ,type of foods not on the same level of five star hotel ,poor launch ,all times
rooms clean, lots of sports activities I booked a king size bed at sharm hotel and was offered two single beds that were joined together to form a king size bed and same thing happened at Cair, helliopiles hotel and when I asked for room change I was told that hotel is fully booked
Snorkelling & private beach. Proximity to Soho square. Free transfer to and from airport. Free shuttle bus to and from Nama Bay (need to reserve early in day). Rooms are a little dated but clean and acceptable. Star rating is based on facilities (footie pitch, riding paddock, beach etc) rather than the quality of food or rooms which I'd rank as a good 3 star hotel. Staff always play the "We have no change" con so make sure you have correct money, charge it to room or pay by card.
I liked the pool view, water sports, the stretching sessions, the free dinner shows, and the horse riding. As a 5 stars hotel, the rooms were really big but it could be more decorated with a bigger TV.
We liked the view of the sea from our room and the location of the hotel, being beachfront was very convenient. We ordered room service the first day we were there. We had to send our pizza back twice as both times the topping had slid right off whilst being carried. In the end we cancelled our room service order and asked for it to be taken off our room bill. We did not enjoy the amount of the people and would choose to stay at a smaller resort next time. The music was loud and intrusive day and night!
The beach part of the hotel Noise of plains because in front of airport, cleanness of room
nothing, is not at all 5 stars level.the website is not matching at all with the reality.please take care on the further because this experience is unacceptable. is not that i was expected.the quality of the room, the service in general, ....on the reception nobody was speaking english.
excellent hotel,nice swimming pool and wonderful beach. Tax is high almost 24% per day.
Personnel was customer-oriented and friendly, location was also good - in the middle of the bay, few steps from SOHO square, so there was a place where you could walk outside the hotel The room was quite old and a bit scuffed, the territory was not impressive. The hotel has only two restaurants.
The pools and beach were lovely and the snorkeling just of the beach was fantastic. The airport transfer was very convenient and there were lots of facilities and activities available. Due to the size of the hotel some of the service was disappointing. It can take a while to check-in and out, there don't seem to be enough waiting staff and some of our requests through room service were simply ignored or forgotten. While these aspects were frustrating we still enjoyed our stay. Note that there are two separate hotels which is not clear from the website. One is next to the beach and the other is accross the road next to the airport.
The View of hotel Food
Muy buena la atencion al cliente, serviciales, cordiales, todo muy bien. Nada que no me haya gustado, solamente que esta apartado de la ciudad.
paisaje frente al mar y a un lado de las montanas Instalaciones sanitarias en mal estado (regaderas), retirado de la zona turistica naama bay y no hay suttle service o transporte del hotel a la ciudad.
El Spa. La atención en la recepción de las peores que he recibido en hoteles de cualquier categoria, estuve un mes recorriendo Egipto (6 hoteles), la del Sheraton fue desastrosa, no es admitible para un hotel de esta categoria,
La piscina, las vistas de la habitación, el personal muy amable y de confianza (puedes dejar la caja fuerte abierta) y la ubicación cerca de la playa. La wifi media hora gratis si consumias en el bakery del hotel. La tarta de queso exquisita y el zumo de mango natural. El precio del acceso a internet es un autentico robo: 10€ por media hora de conexión. Los extractores de aire acondicionado hacen mucho ruido por las noches. (los generales del edificio, no los de la habitación). Los muebles de las habitaciones son un poco viejos. No tiene club de buceo propio.
La ubicación (a un paseo de la calle de los locales nocturnos), la piscina climatizada de la "mountain side", el restaurante de la playa y la comodidad de las hamacas. Las camas son, para mi gusto, demasiado "blandas" y por tanto incómodas. Los precios de los "buffettes" son demasiado caros como para quedarse a comer teniendo tanto oferta complementaria en los alrededores.