La habitación del hotel estaba limpia y era cómoda, que quedamos encantados. No nos impresionó el casino. Era pequeño y muy lleno.
Gran personal Necesita modernizarse.
El registro fue rápido, el botones era amable como todo el mundo Nada
La cama y las almohadas
Disfrutamos de nuestra estancia!! Bonito hotel
Hay mucho que hacer en una zona compacta. El gimnasio y la piscina cerraban temprano y abrían tarde. Además, cuesta $8 dólares utilizar el gimnasio si no pagas por el servicio de spa.
The room itself was nice and pretty clean. Could have got that at La Quinta for cheaper though. Hallways smelled bad, front desk staff unfriendly, $7 for parking, $11 for breakfast, bad coffee
It was clean, quiet, and well-located. We thoroughly enjoyed our stay.
The location was perfect for quick access to the interstate and the parkway in Shreveport. We needed a room for the weekend because of business events. We had stayed at this property several times before, but not within the last 3 years. The 4th floor hall was filthy with trash and dirt. In the room, the TV remote would not work until my husband fixed it. There was no hot water even after asking for maintenance to address the issue; water could best be described as almost lukewarm before maintenance call and lukewarm after maintenance addressed it. The door to the room was crooked on its frame and would not close unless shoved with a shoulder; the door (Room 416) had marks on it where a crowbar or hammer claw had been used on it. Doors on dressers stood open; when pushed closed, they would slide back out. The lamp was broken with live electrical wires exposed at the base which was a critical safety issue. We explained all this and more to the manager before we checked out after the first night and went to another Hilton property across the river in Bossier City.
The hotel itself was really nice. The beds were comfy and shower was clean. The front desk apparently had some issues with late checkouts from the previous night. My kayak check in stated my room would be ready at 3:00 even though the hotel had stated their check-in time was 4:00. We got to the hotel at 3:10 and found out that none of our rooms were ready and that all they could guarantee would be a room before MIDNIGHT and if they could get us a room at that time, they would refund our money. They had no kind of "waiting list" ready or procedure on how to take care of us in an oderly fashion. I was actually told to "just go to the bar area and ill come find you". I later found out that people were putting their names down with some of the other customer service representatives so I got back in line and was now 5th in line. They actually did get us into our rooms around 4:45 or 5 but they could use a refresher course on customer service!
Close to Boardwalk. Very clean and comfy beds. Breakfast was not included.
I enjoyed the alternative staff and the shuttle to the boardwalk and casinos. Did not care for the congestion of the cars for loading and unloading guests, and having to cross major street to get to cars in the parking garage. A crosswalk would be great!
Check-in was very simple and fast! The valet cew was wonderful-very polite, friendly, and helpful! The entire 'vibe' from the hotel was wonderful! I will definitely stay again and recommend the hotel to anyone that I know! I checked-out on Sunday Aug.22,2010 (today is Aug.25)...I was charged an additional $100 (total) in deposits and have only received half of that back...I'm being patient!
i didnt like that when the house keeping cleaned the room they folded the old towels and put them back and didnt give us new towels, and when the beds were done they didnt change the sheets out with new sheets and one bed got made but the other one didnt due to items being on the bed which coulda been moved and put back. there was also a note explaining y the bed wasnt made.
Friendly and welcoming staff The charge for parking. The noise coming from the pipes in the hotel. At 4am every morning the toilet would make this loud sqealing sound that scared me out of my sleep. I had to get out of bed just to flush it and make it stop
The shower curtain rod kept falling when I was in the shower and hit me several times on the head. The faucets need some tlc in regards to cleaning.
We had an amazing time. The hotel was perfect in every way. The pool was outstanding. All staff were wonderful. Can’t wait to come back.
Friendliness, ease of getting to the hotel We found a gross large stain on the comforter that was dried. There was a dead spider in the bathroom behind the door and in a pile if dust. We found both of these in the morning just before Leaving. We did inform the front desk person and she stated she would have the general manager and he would call but as yet he has not responded.
The price Arrived at 4:40pm an room wasn't ready
Never got the heat to my room...........
Great stay! Clean room at a great rate!
The entire staff was very friendly however housekeeping was above and beyond. They went out of their way on more than several occasions to accommodate us. Would stay here again totally based on this fact only! Nice clean hotel, a bit off the beaten path from downtown Shreveport but a perfect fit for this business trip. Don't think they like the fact that I Booked this hotel using kayak.
Comfort and service I was told after I purchased room online that I could have had a better rate because I am registered with the rewards program. Breakfast was closed before we could take advantage of free breakfast. I would suggest allowing cold items be available at least an hour later for those who check in late and are not early risers.
Advertised sofa & it was not in room.
The hotel was just down the road from our event. The botel was clean and nice. Staff was friendly. The room was stinky. The bench chair at the foot of the bed was stained. I wish the room had a small refrigerator. It would have been nice if the bathroom had a small light for night time when you don't want to turn the bright lights on.
This guest did not leave comments about this hotel.
The staff went above and beyond for me. Kind and courteous. The room was just wonderful.
This guest did not leave comments about this hotel.
My husband and I loved everything about our stay. We will be back soon. Wouldn't mind if check on was 130
The front desk staff were very helpful. When requested they allowed us a late check out which was very helpful and greatly appreciated. The rooms were perfect and housekeeping was on point to take out trash and clean promptly.
Very clean, very quiet area. Staff isn't the friendliest, but they do their job well.
Great lobby for gathering. Little difficult getting in to park. Better signage.
The vicinity to food and the college I didn't get the room I booked. I booked a king suite and instead got a double. The desk didn't have a lamp and I was there to study so it was very dark after the sun went down and I couldn't utilize the nature all sun light.
The best things about this hotel are the modern look of the rooms and the cleanliness. The free breakfast was pretty good, too. No, I liked everything about it.
Service, location and price. Room had a foul smell, carpet was very stained. I would not walk around in bare feet. A/c unit did not work great.
It was near the facilities I would be attending functions at. The room was not totally cleaned. I opened a night stand drawer to find a bag of chips in it. I checked each day I was there, they were not removed. Also, fixtures had dust on them, lots of dust like they never clean the lights/lamps.
I love everything the hotel has to offer. There wasn't anything I didn't like.
great customer service they went over and beyond to take care of my every need no
The staff was great and the room was perfect for what we needed. The breakfast was the best i have seen yet. The pool was broke which was the whole reason we wanted to stay there. I got charged an extra $30 not sure why and there was blood on my blanket.
great customer service no
The amenities the hotel offered was amazing! I felt right at home. There was nothing I didn't like.
great customer service
Check out time is 12 pm and hot breakfast AC in the room is old and very loud. It takes a long time to cool down.
Staff was off the charts incredible. Starting with the front desk to breakfast team to housekeeping. One of the best overall teams at any hotel!!! nothing!!
The amenities the room offered. I felt right at home! Everything was perfect, no problems at all.
I was visiting from Memphis for a baby shower.The staff was so friendly, I really enjoyed my stay there no matter what time of day I went to the front desk or which janitor I saw everyone was nice across the board. I would definitely go back! The key card sometimes cut in and out, a lil difficult to deal with when have got a toddler who's knocked out for on playing and you have to walk to the front of the building to get in, lol! Talk about dead weight!!
The amenities the hotel offered was very luxurious. Housekeeping did not come and service the room, its like they forgot about us.
The luxuries and amenities the hotel offered was awesome. No, I love the hotel.
Excelente ubicación. La cama era cómoda. Limpieza
Hicimos reservas con anticipación, pero cuando llegamos al hotel a las 10:30 de la noche, la habitación no estaba lista. Nos dijeron que el motivo era porque habíamos reservado la noche anterior. A las 11:30 recibimos una llamada y nos dijeron que nuestra habitación ya estaba lista.
The only problem we had was that at the last minute my son and his girlfriend decided to come in town to stay with us. We had a room with a king bed so we asked to change it to two beds - they refused and were going to make us lose 3 nights of payment to change it because we were booked through Expedia and not them. We had to put 4 adults into a room with one bed and paid for a roll away bed to be put in there. The hotel was not even close to booked. They said they can make no changes....I thought it was incredibly rude to make no provisions for the situation - we offered to pay the hotel extra for the extra people. They would do nothing. If I wasn't going to lose 3 nights of payment then I wouldn't have stayed but it was pre-paid...
Staff was very friendly and professional. Room was very clean and comfortable. Breakfast area was well planned and comfortable. The microwave in the food area was not tourist friendly. It had buttons like no other I have ever seen and no instructions. The biscuits were hard and dry, as were the pastries.