The water, beach, and friendliness of the staff was outstanding! We especially liked the guys in Aqua Mania who gave us the scoop on the best snorkel site (Divi Bay, with a sunken sailboat, helicopter and submarine!) We had a GREAT room with an awesome view in the newest part of the resort. Resturant choices were not great on property, and the building layout was little confusing.
We had several maintenance issue that we could not get fixed -- air conditioning, toilet, plugged drain. Staff was not responsive.
Everything except beach access Not good access to a beach directly at the resort
location-- Bed in room
Great location, beautiful view, spotlessly clean Staff needs customer service training
It was close to airport. The room smelled old. Not proper sheeting. The hotel provided nothing complimentary for the price they charged. I will never stay there again.
Great resort, clean, comfortable and safe. First time in lower floor room was nothing special a little dated but the staff makes up for it. Friendly and welcoming. Great for the money we spent per night, didn't have a view
The staff was very friendly and helpful. Perfect location, within walking distance of several restaurants. The room we rented needs an update. New tile, new bathroom facilities. The internet worked in our room sporadically. Several guests plus ourselves had to go down to the lobby if we wanted good connection.
The Atrium was great for us as we had stayed there before. It is a relaxing way to enjoy St Martens. It is on the beach, close to the airport and is so well located that we did not need a car. We had a great view of the Bay and mountains from our room. The WiFi reception was sketchy at times. Car traffic on the main road near the Atrium has really turned into gridlock for most of the day from one end of the island to the other on the Dutch side.
Loved that it was a studio with a fully stocked kitchen. Our housekeeper was a fantastic woman who did a great job and helped direct us around the hotel when we needed something. All of the staff was accommodating and kind. Hot water was intermittent, but with the warm weather, it wasn't too big a deal.
Don't know how they did it but they got rid of all but one mosquito, a comfort to know during the current Zika outbreak. They added a second elevator on the other far end of the property. Cleanliness has always been good here but this time, immaculate (bravo to the cleaning staff). Any issue reported is handled quickly and thoroughly. Not enough tv channels, which you need when stuck inside due to inclement weather. WiFi was not always reliable but that may be an islandwide issue. I didn't need it but I noticed the bathroom shower and sink water didn't get warm. Maybe a small hotplate in studios would a nice addition to fridge and microwave.
Staff friendly, grounds clean, spacious rooms
Close to airport and quiet Restaurant was closed for the low season and I was told the pool bar would be open in the am for coffee and such in the am. The pool bar was closed until noon and I had to walk off the property to get coffe
Older property with lots of character on a really nice stretch of beach. Close to the airport and the tourist activities at Simpson Bay. French side town of Marigot is a short drive away. Back of the hotel is right on the airport runway, but the noise of the planes taking off is fleeting.
Free WiFi. Convenient location. Easy in & out. If it were in America, it would be a 1.5-2 star hotel. A little dirty, some mold in the shower, exterior doors hard to operate.
Cheap near the airport and felt safe Bathroom fixtures were loose sliding door got stuck
Centrally located to where I wanted to be; near enough to ATMs, car rental, restaurants, bars, and other tourist-friendly services. Both nights I was woken up by the sound of honking horns and loud screaming, probably due to the many bars and restaurants near the location - obviously not the hotel's fault, but something to keep in mind if you prefer it quiet.
Clean rooms, affordable price. Located on a main road near Simpson Bay (beach) and walking distance from restaurants and marinas. The security door latch, the metal U-bar you swing closed against a pin on the door, was broken in both rooms I stayed in. I understand things do sometimes break, but these are easy to fix and should be kept in working condition.