The hotel staff were very friendly and approachable. On the first night, the linen,particularly the pillows had cigarete odour.
very nice and comfortable as i had a home in south africa . dr jayesh
Because it's at the actual gate to KNP its like staying at a camp inside the park and dawn/dusk game drives are easily taken from the hotel. During our 6 night stay breakfast and dinner were included. The food quality at the hotel was very poor! They did have variety but it was more like pub food. They have an issue with hygene. The breakfast tables were set the night before and are outdoors. Cuttlery was left out overnight? Bird life and monkeys frequented the tables for scraps. The worst case was when we found a maggot on the brie cheese at the morning buffet, which they removed after we pointed it out to them. We visited in September 2010. We really do hope they will improve the food quality at Protea Kruger Gate because everything else in the hotel is great and the location is fabulous.
The atmosphere is very relaxing. The food is very good with a wide variety that caters for all. Service during meal times was excellent. The overall atmosphere in the hotel is excellent. I think my concern is about the lighting when one walks from the lapa to the rooms. It is very dark, making it very difficult to see especially if you have little children.
I was close to Kruger Gate and the shower had good water pressure. Our rooms were horrible!! Stains and holes in the ceiling was what we looked at every night before we went to bed. Our patio door would not shut entirely and left a 3-inch gap that let the cold air in at night and the deadbolt on the patio door litterally came off in our hands!! And the bellman argued with me when I did not want him to take my bags.
very nice room and great display of hosipitality for duration of stay by all staff on all levels. Breakfast brunch after the morning safari was very good. Safaris in afternoon and early morning were each few hours in the Krugerpark and on average a bit longer than at other lodges. Coming from Europe, Krugerpark is always nice to visit throughout the year. Dinner was medium.