El desayuno gratis El servicio de habitación excesivamente caro
Desayuno caliente gratuito. La habitación se sentía sucia. Los pies de mis hijas quedaban sucios al caminar en la alfombra.
Limpio y agradable. Estaba impresionado con el servicio y la gente Nada. Hicieron un gran trabajo!
Bañera de hidromasaje, desayuno gratuito, habitaciones espaciosas. Internet lento/poco fiable, especialmente durante los fines de semana ocupados.
Todo agradable Los niños no acompañados en la piscina
Las camas eran muy agradables y limpias Piscina de cloro y frío
¡Me encantó estar justo en la playa! Fuimos entre semana y teníamos la playa casi solo para nosotros. Las habitaciones estaban bien. El personal era genial. Lo único que no me gustó fue el olor del jabón, champú, etc.. Tenía un extraño olor medicinal.
Gran ubicación, justo en la playa. Excelentes vistas. céntrico. Muy buena relación calidad-precio.
El personal hizo que nuestra estancia fuera perfecta. Las habitaciones eran un poco pequeñas, pero la chimenea y la terraza las complementaban perfectamente.
The staffs are the best and helpful. The restaurant closes early 9.30pm and no other food or drink service late hours.
1. There was no hot water in the morning when outside temperature is -8 C and they couldnt seem to care about it.
Restaurant was excellent - both for lunch and dinner. Sommelier was very knowledgeable and approachable. Staff was extremely helpful and friendly. Got great restaurant recommendations from one of the valets. Room was very nicely appointed, comfortable and attractive. Radiant floor heat in the bathroom was a nice touch. Free on-site parking with valet service. Great location - not in the thick of things, so quiet, but easy access to South Lake and the rest of the Lake. Nothing.
All was perfect Except the restaurant
The staff, decor and small, thoughtful touches were great. I thought the restaurant, Jimmys, was overpriced for the quality of the food. Menu did nothing for us.
The service was amazing and staff were very accommodating. Our room was beautiful and the spa was glorious The reading couch in the room was not super comfy but it was a pull out so no biggie
Was such an amazing experience! Everyone was polite and got everything to us as soon as we requested it! Definitely will be going back
Location was great, perfect for the lake. Jimmy's restaurant was very nice and the wait staff were great! We booked a pet friendly room for our dog, we were told we could only stay on the ground floor next to the lake car park. It was very noisy and the nightly cost did not match my experience. I am a seasoned traveler and this was not good value for money.
Staff is excellently trained. Very professional. Rooms are big and comfortable. Restaurant is nothing short of excellent. it is worth staying at the hotel just for the restaurant.
My wife and I were greeted by the valet/concierge gentlemen right away and were offered a glass of cold champagne! Set the standard for the rest of the stay and they didn't disappoint! Love this place and see ourselves coming here for many years to come! Didn't like that my sister in law's room was in a totally different building than ours, but understandable given the layout and they were completely booked that weekend. Also couldn't believe her room was much larger and nicer than our premium lake view king, given our room was $80 more per night. But the view made up for it. After all, it was only for one night.
Tenía un ambiente agradable como de cabaña aunque estaba lejos de ser rústico
Estábamos a poca distancia a pie de todas partes. El complejo te da acceso a una playa bonita. La playa puede estar llena.
Un hotel muy agradable, limpio, bien situado (cerca de la playa y del centro de South Tahoe), bonito, bien de precio... bastante recomendable. Nosotros fuimos en Agosto y estaba incluido un pase a una playa privada (un beach club) cercano que también estaba bastante agradable.
Limpio, asequible, personal agradable ... ¿Hace falta decir más?
Esta es nuestra segunda estancia. El personal del hotel es muy amable y dispuesto a ayudar. El hotel estaba muy limpio, teniendo en cuenta que permiten a los animales. A pie de los restaurantes y el lago. Necesitan cambiar los colchones.
Gran piscina y jacuzzi, cama king size, limpio, cómodo, balcón privado, personal amable No me di cuenta de que admitían perros, pero se notaba por el olor que había habido mascotas en la habitación. La habitación estaba limpia pero tenía olor persistente de la mascota.
We enjoyed the swimming pool First of all am not saying all employees are not properly trained doing their job but some of the employees yes they are not properly trained especially when they are charging bills to their guests when they checking in like what happened to us it is so terrible experienced we ever had in that place I booked online and make reservation I payed everything online so when I came to the front desk at the resort I told Them that I have reservation and I payed online however this employee asking for my debit card charging for any damages incase we something happen to the unit for amount of $100 for me doesn't matter because he said they will refund it after we check out so I said ok but then after an hour I check my online banking and it showed up in my bank account that the resort charge me $348 I can't believe this people can't do their job right so I told them what happen and they told me that they will refund it and they said it takes 3 to 5 business days to refund completely in my bank account and the next day I saw in my bank account they charge me again $740 I can't believe this place this is so much errors and stupidity why they can't do their job really guy come on!!' so I talk to them again and again and again all they did is sorry we will refund it we just make a mistake. And also at the next counter at my left side another costumer complained because of their errors over charging their costumers!!!! Please don't go in this resort believe me!!!!
This was everything we needed for a weekend with my son and his family! The unit we were in is a three storey condo with three bedrooms (one in the loft) and two baths, full kitchen, living room and laundry. And the kids (and I'm including my grown son here) really enjoyed the wood fireplace! Beautiful surroundings, right on the beach. We decided to buy groceries and stay in the first night. ..a very good choice as the kitchen was well appointed. There are even board games! ! Just be aware that the loft gets really hot if you use the fireplace in the evening.
Good value for money but the cleaning was not up to scratch. I don't think the sheets on our bed had been changed. Hairs on the sheets when I have inspected before bed. There were hairs on the bathroom floor. Carpets were worn in areas. Bedding looked about 20 years old. Just felt a little yukky
Access to beach is great. Shuttle service on demand is excellent. Staff is friendly and helpful. Parking was tight, but we were there on 4th of July. Our suite was clean and the kitchen was well stocked with dishes, silverware, etc. (though we didn't need a kitchen for a one night stay). Would stay there again, but book a room earlier and request a room that is located as far from Hwy 50 as possible. Our suite was spacious, except for the shower and toilet room which was extremely small. Furniture could use an update, screen doors were barely functional. Suite was facing Hwy 50 and was REALLY noisy. Needed to have the doors open because it was quite warm. I suppose in winter the noise wouldn't be an issue because you could keep the doors closed. Lastly, we paid way more than the room was worth, but booked it only a week before the 4th of July, so it was somewhat expected.
The fact that is was right on the water The AC unit did not cool the room properly. Had to get and extra fan. The room was a non smoking room but there were cigarette butts on the balcony and the worse part was when I turned my covers down on the bed and found a large black hairball in between the sheets
Location is perfect BBQ grills on property are nice Pools were not heated even though they advertised them that way. They stick you in the main building in the summer on the first floor with paper thin ceilings so you are awakened by the people above and you are far away from the beach and with only a queen size bed even though other rooms were available the Andrea manager wanted an upcharge of 50 per night plus tax for them even though the reception clerk said it was no problem to move. Andrea the manager always had a fake forced smile and was not customer focused at all. The room carpets were filthy.. they needed shampooing.
The free shuttle was great- we never waited for more than 5 minutes for a ride. It was nice to have the continental breakfast as an option. Service was great and everyone was very friendly. Having a kitchen was great. Room (especially the bathroom) was kind of cramped.
The Condo was lovely and clean. The proximity to the sandy beach at Lake Tahoe and the South Shore casinos is excellent. Also, the grounds are beautiful with all of the lovely pine and redwood trees on the property. We had a wonderful relaxing visit, and I will definitely recommend Aston Lakeland Village to my friends Condos located near Lake Tahoe Blvd are too noisy with the traffic close by. I had to request a different condo than the one originally assigned to us, and Aston was very gracious about moving us to a condo closer to the Lake.
La limpieza y la amabilidad del hotel
Me encantó Un poco caro.
Llegamos allí de rebote, perfecta ubicación, comodidades La habitación estaba sucia y ruidosa, podíamos oír todo
Cerca de concierto. Gran habitación con vistas al lago Tahoe. Starbucks convenientemente ubicado cerca de los ascensores. La cama no era muy cómoda. Nos alojamos al otro lado de la calle en el Harrah's de última hora y la cama era mejor. Sin embargo, nos gustó la habitación mucho mejor en Harvey's.
Las habitaciones son sencillísimas, sin cafetera ni minibar. Ubicación conveniente para esquiar y para apostar si eso es lo que te gusta.
Nuestra habitación era muy agradable. En la torre del lago en el piso 14. Buenas vistas! Nada que no nos gustara.
Muchos ascensores rotos
La habitación estaba muy anticuada y aunque era de no fumadores olía a humo rancio
La habitación y la cama
It was very clean modern luxury The $29 for parking too much and they charged us for 4 parking days instead of 3 and the guy didn't know how to fix it it was elaborate he called pkg they agreed we fldidnt have an extra car then he handed me back the paper and we had a stare off lame So I said no more dialogue I need to go fix it !! He did but he pouted didn't apologize it's probably hard to get good help up there
I loved the room. But I wish we had a king size bed. My room overlooked the pool, as I'm sure most, or all do. But during the day the music in the pool area blasted really loud a few times over the course of the day. Scared me. But I'm sure that doesn't happen often, or I hope not at least. Also I wished we had a king size bed. The queen bed was too small and the comforter was too small for the bed.
Multiple bedrooms and bathrooms, full kitchen, multiple living spaces, gorgeous views, beautiful living spaces, great for large groups.
Staff was wonderful! Best service I have ever had! From beginning to end!
I love that it is so convenient to everything! I only had to use my car twice during my whole trip. Everything was walking distance! I'm not sure what had happened but my car had valet parking. And they returned my car with wheel/ tire was flat
La ubicación es estupenda. Un poco deteriorado.
Las habitaciones del hotel son muy agradables y recientemente renovadas. La mayoría de ellas cuentan con 2 baños y un sofá. Muy bonitas con unas vistas preciosas. En una ubicación muy conveniente para el pueblo de ensueño El humo de tabaco en el casino puede ser bastante abrumador.
Pobre servicio de registro. No hay composiciones.
quizas que las habitaciones sean grandes y espaciosas era muy grande y quizas estaba muy usado
Era bastante ruidoso y no muy amables con los clientes
El vestíbulo siempre olía bien. El personal era amable y eficiente Nada en el interior para niños. Ascensores aparcamiento estaban sucias
Me cobraron dos veces por la habitación. Tuve que reporte de fraude con la tarjeta de crédito.
Buena ubicación Me despertaron unas 7 veces. Las paredes son finas como el papel
Muy ruidoso, niños corriendo en los pasillos toda la noche...
El precio era asequible y buen servicio Algunas áreas no estaban muy limpias (como el aparcamiento o el ascensor).
Oyster Bar Piscina cerrada
El hotel estaba bien. El personal era muy amable. La comida era decente. Me registré en mucho tiempo. Baño en la habitación necesita una reforma.
Estaban situados cerca de la ciudad El personal de recepción era maravilloso Los baños en las habitaciones eran pequeños El servicio en los restaurantes era malo
Las comodidades de un hotel barato y sucio. Es una fachada. Y hace demasiado calor en el hotel
Habitación grande Estar cómodo Gran personal Gimnasio pobre
The staff was great, very helpful, and friendly. Nice room with a chalet feel. Fast valet service. Great location. Strong commercial air freshener smell initially in the room, cracked open the window and it was fine. They need a better air freshener when recycling the rooms.
No complaints here. Stayed in one of the standard rooms. Very spacious with a BIG jetted tub. Staff was all very nice and helpful. Location was great, and parking was easy.
I was worried the shower and hot tub in the room would be outdated or dirty, but it was actually very luxurious, clean, and HOT. Two shower heads allowed us to both stay warm while showering, and then we got into the steamy hot tub. Just what the body needed after a day on the mountain. I also really loved the tv was on a swivel so we could watch from our bed, or the hot tub. The king bed was clean and pillows were full. I'll definitely stay here again.
This is the 3rd trip that my husband and I have made to Fantasy Inn, it is a fun place for couples, our visit this time, was not as great as it has been. There was very noisy room above us, and they made noise most of the night, I did call front desk and it lessened but did not stop...we booked thru Kayak, and expected to get one of the theme rooms, but because of some strange problem between hotel and booking site, the hotel staff, can't assign a them room, and don't have the info to call the hotel guest to assign room # for theme room...so bottom line we showed up and paid for theme room and got "regular room" this was huge disappointment...overall I like the rooms, large tub, show, and mirrors....those features are fun...the down side, is that carpet needs to be replaced in the rooms, they have redone carpet in halls...the staff and front office area could do with more updating and more features to enhance the experience... noise, paying for a theme room when booking and then note having it available ....carpet needs to be replaced very badly in the room, front desk area could be updated ...
The mirrors were great . Rooms are being updated . Looking forward to another getaway .
La bañera de hidromasaje y el gimnasio La nevera no funcionaba
ubicación práctica, restaurante y bar deportivo al lado. Parecía caro, hasta que se comprara con otras propiedades. La habitación y el baño parecían recién remodelados Mal aislamiento acústico. El ruido de los pasillos se oía fácilmente
Las habitaciones eran muy acogedoras y limpias.
Tiene para realizar todas las actividades, pileta climatizada, juego de pool, boutique, valet parking, internet, cerca del centro comercial, la habitacion estaba bien equipada. Dos cosas no me gustaron: 1) No dan servicio de mucama para estadias menores a 5 dias, yo estimaba que era un hotel. 2) prolongue mi estadia un dia por motivo de salud y la tarifa fue por demas alta.
La familia Na
Es hermoso, divertido y conseguí una excelente oferta, lo mejor de todo
Tenía spa, la piscina, y sauna. La ubicación era buena. La habitación estaba limpia y era bonita. Cuando hicimos el check in, la habitación estaba fría. calentador y nevera estaba roto. Después de una hora, cambiaron la habitación.
La ubicación era perfecta y todos los servicios geniales.
Refugio rústico, vista hermosa, agradable spa de día Spa fuera de servicio, las paredes son muy finas.
Este lugar es perfecto para una escapada de invierno. Chimeneas en cada habitación, sauna, bañera de hidromasaje. Sin duda volveré!
Vista Hermosa, playa de arena y la ubicación muy central en South Lake Tahoe. Todo era genial! No tengo ninguna queja!
The remodel of this hotel was superbly done, the rooms were spacious and clean and the beds were super comfy. The outdoor lawn with fire pits, hot tub and open air bar was great after a long day of hiking. The staff was clueless. My husband and I asked for a place to get breakfast sandwiches before setting out on a day hike and we were recommended a 21 and over strip club, at 8 am!! They left messes laying around for days at a time, literally (there was a concert across the street at one of the casinos and the after math of beer bottles, food containers and other debris on one of the hotel patios was left uncleaned for almost two days!) we even asked a staff member about the mess because we wanted to enjoy the view from the patio and he just laughed and said "yeah, they really made a mess huh."
Basecamp has succeeded in facilitating a communal, hostel-like vibe while maintaining a higher-end boutique hotel, something that I've never encountered at other hotels like this. The hamburger and bratwurst grill in Basecamp's grassy courtyard were much needed after a long summer day at the lake. I'd definitely come back again. The picnic benches in the courtyard are sketchy. Mine was super wobbly but I was sober so I never took a spill. Though, my friends and I watched several people who may have had a few too many flip off their benches while sitting around the fire pit. I'd just suggest the staff replace these benches before someone gets litigious on Basecamp!
Everything about this hotel is great. No detail is missed. Great price and great experience. Can't bet the location either.
Love, love, love this place! Very clean and no usual hotel vibe. I wish my apartment was that great. Nice wooden accents throughout the room. They did a great job updating the place. The staff is super responsive and willing to help and there's someone at the front desk 24/7 Everything felt and looked like they really care and want to provide the best possible experience Big windows that open! So it's easy to air out the room. Comfortable beds Free s'more kits. So you can jump into the hot tub on the roof and then enjoy some s'mores by the fire pit Free 24 hr very good coffee Nice continental breakfast with yoghurt, granola, blueberries, bagels, cream cheese and pastries Mostly younger friendly crowd and families with kids We loved it so much that we stayed an extra night on top of the three nights we already booked. And they matched the initial price of booking.com Great price for the room, considering other hotels around. It was off season though Could use more storage space/hangers in the room as well as in the bathroom Pillows were not very comfortable Bathroom and shower are a little cramped Some guests smoked right in front of the rooms and no one was keeping tabs on that There's no refrigerator or microwave in any of the rooms. For families traveling with small children that's a big deal. Though, the staff was nice enough to let us store food in their fridge
Rooms are design, clean and confortable. Staff is wonderful, dynamic, helpful. Ecologic style. Very good breakfast, homemade style, with not too much food: super ! No coffee maker in the room.
Great place with very friendly people. Hipster ambience is created by cool style and design. Aesthetically it's a very pleasant place, not every Taho vacation has to be in an old cabin with a lot of orange wood and musty smell (if you know what I'm talking about). Hip and young place with make-your-own waffle breakfast and smores kits available for $2 at the reception (I've been doing those every night!!). Parking lot is a bit tight. No decaf coffee for breakfast.
room cute, clean. Lots of pillows. No elevator!!! I had to climb two flights with heavy bags and two bikes. Staff were somewhat indifferent. No AC. No TV channel guide.
The whole stay was great from the start. The staff was very welcoming, and Baseline was such a unique experience from beginning to end. The location was walking distance to everything we wanted to do, and we absolutely loved our experience. Highly recommend!!! The only thing we didn't particularly enjoy was the thin walls in between the rooms, and the quality of the TV. But those were minuscule issues, we loved our experience.
Location was off the beaten path away from most traffic in Tahoe. More not to like than Iike. The room was oddly designed, step up to bath room, then step down to master. It had a whirlpool tub, but the shower was in the tub! You had to climb into the tub to take a shower. The toilet room was tiny, and all the bath towels were stored in the toilet room over the toilet, not out in the bath by the sink and shower/tub. Worst thing was a vent in the master that kept howling all night long. No way to shut it off, not part of the AC but some part of the hotel vent system. I would not stay here again, ever.
Great room, quite out of the way and quiet, good facilities. Location would be awesome in winter. Free valet parking. We saw a bear! Could have done with a proper restaurant on site though the pub was okay. Might be a bit far away from the water in summer. A loud noise kept me awake all night one night, and a late arrival coach party kept my wife awake the night before. The hot tub was huge but the water was not warm enough and it was noisy. The decor in the rooms had obviously been done recently but was pretty 90's
2 plasma screen TV's, large jacuzi, kitchenette, ski storage area. The place is very clean and spacious. Location is fantastic - just 5 mins walk to the Heavenly ski gondola. Kitchenette is not stocked with utensils.
Staff nice rooms set up very well microwave fridge two televisions Not near lake like advertised, only has valet parking, hit up by timeshare salesman as soon as we checked in
the Maid service was excellent, same with Valet and Bell service the restaurant service was TERRIBLE, and the hotel staff claimed they had nothing to do with the resturaunt. Well …. the only people eating there were from the hotel, and it took over an hour to get yogurt & fruit. Others told me it took 2 hrs when they weren't that busy. This is the only reason we would not return to this hotel. Nearest other restaurants are 1.5 miles down the hill.
I liked the location and the view. I was pleasantly surprised when I got to the room. Very comfortable. Nothing
We love Tahoe Seasons and will only stay there when visiting Tahoe.
A bit dated but the jacuzzi tub is huge, extremely warm and genuinely friendly staff, gorgeous setting and really good breakfast at the cafe. A perfect romantic retreat.
the staff, cleanliness, coziness, location, very helpful with sightseeing suggestions
Nice clean, quiet room. Comfortable bed. Soft sheets. Thick towels. Sound like home? Well kept property in South Lake Tahoe's stateline hotel area. The bathroom in our unit looked recently remodeled and they did a fantastic job in doing the work. What wasn't mentioned in their room descriptions was the fireplace heating unit in the room. It added yet another nice little touch of home. Owner and staff were very nice and helpful. Will definitely be booking Alpenrose Inn from now on when we go to Tahoe.
Great management, excellent rooms. Located centrally, within walking distance of State Line & Heavenly Plaza, but away from the main traffic where it's pretty tranquil. Nice walks to the beach in multiple directions.