excellent location for where we were going, convenient, good service, no dramas!!!
You know what to expect with these hotels, so no surprises. Bed's were too soft and moved around on their wheels too easily. For the money they charge, they should offer a cooked breakfast.
You get what you pay for. It was clean and the staff were helful. The pillows were very hard. We booked for a double but on arrival to the room discovered two singles. They couldnt move us as was fully booked. Not the end of the world. Also quite a few children running up and down the corridor. It was half term however.
All the staff were very polite. No, there was nothing we didn't like. There were young children with lots of energy who run up and down the corridor till quite late [9-9.30pm] and early morning, this did not spoil the stay, children do have to use it up in some way................what a shame we can't plug them into the national grid, think of the money we'd save!!!!
It was very easy to arrange and we just wanted a bed for the night which this provided.
Staff was excellent, very helpful. Walking distance to Britannia. A good value for what it was, breakfast was adequate. I would think most of their customer base are football fans, so not to have sports channels in the rooms or at least in the lobby is a service they are missing.
Great staff And Rooms were very Tidy.
Good position for business. 24 hour check in is useful
The walk across a dark car park for an evening meal.
la situacion del mismo en pleno centro de la ciudad y pocos km de la autopista. Que las personas de la recepcion, tendrian que saber algo en idiomas internacionales, principalmente cuando viven del turismo international. o diria mas, si no saben una lengua, que no tienen porque saberla, almenos un esfuerzo para enterderla, una mala atención destruye los demas atributos.
The pool was nice, big gym, food was nice and resonably priced, room was quality.
Excellent location; welcoming and helpful staff especially those on reception; delightful entrance area creating an open and professional ambience; very comfortable and spacious rooms; good car parking facilities: a nice breakfast despite the consistently cold bacon!
As a business customer the facilities were excellent.
The breakfast was excellent. Breakfast waitress first class.
Staff was friendly. Room space large. The fact that they made me pay for my breakfast even though it was included in my booking.
the hotel was fantastic, it was clean and spacious and ideally located for motorway access. it was in close poximaty to alton towers (its just a 30 odd minute drive away). the staff were very friendly and proffesional and we could not fault our stay . the hotel has its own pool which can be used by guests at no extra cost, however directly across from the hotel is an indoor pool facility called water world.this hotel definetlyl deserves its four star rating.
This is a clean and modern hotel -- probably the best in Stoke. Very welcoming and efficient reception, plenty of parking, nice bedroom, excellent breakfast, very good sauna and steamroom. Air conditioning control did not make any difference to room temperature.
The staff were very helpful and friendly, the rooms clean and tidy, the food was very good. none
very nice, comfortable and easy to reach.
Habitación amplia y limpia. Casualidad, coincidio con una boda pero no molesto mucho.
El buen trato del personal No
bien comunicado con la universidad de Staffordshire climatización, cocina e instalaciones algo vetustas
La situación es estupenda para nosotros, pues esta al lado de la universidad , que era nuestro objetivo. Creo que necesitaria una remodelación y un desayuno más variado
Lamentablemente no nos ha gustado nada a mi mujer y a mi. Lamentablemente no nos ha gustado nada a mi mujer y a mi. El entorno inmediato del hotel da un poco de reparo, de desamparo. ÇEl hotel en si necesita una remodelación a fondo. El piso de nuestra habitación estaba desnivelado con algunas tablas mas hundidas que el resto.Los colchones de las camas, infames. Literalmente hemos dormido sobre los muelles del somier. El cuarto de baño, aunque limpio, tenía la mayor parte de sus elementos bastante deteriorados.
Nada Las camas deben tener unos 30 años. Te hundes en ellas y te clavas los muelles en la espalda. Imposible dormir
el desayuno es muy adecuado el suelo de la habitación crujía al andar. Hacía mucho calor en la habitación al no poder regular la calefacción.
Good basic hotel.
it was worth the money and the bar/restaurant was good
The spacious room
Good location, Big room, Good service from stuff Coffe Corner not clean enough
Waiting nearly 1 hour to book in
the staff were very friendly and the hotel was very easy to find.
Spacious room with all you needed. The breakfast was very good except for the lack of marmalade and the a.m. service was helpful and friendly.. No staff on reception on arrival. When we found someone from the bar he was not very informative. Temperature was hot in some areas, cool in others.
Clean room nice comfitable bed Its getting ready for a bit of redecoration and no remote for the telly.
Convenience of location Accommodation very tired, needs a good freshening up; breakfast not starting till 7.30 is late for business clients with 8am starts elsewhere; expensive when breakfast not included given the standard of the accommodation.
We had a meal int he evening of our arrival in the restaurant next door which was good. Breakfast the next morning unfortunately was not any good at all. We waited 40 minutes for our breakfast which was not cooked properly one of our group had raw eggs on their breakfast. Definately would not return to this hotel in future. Staff not pleasant at all. 5 staff in the morning were sitting around while 1 girl ran around like a headless chicken.
Location was ideal for our needs. I would recommend this hotel for certain reasons but overall, it was very average. The ill-fitting door caused a strong cold draught and the toilet flush was defective. There was no night porter.
Pleasant and helpful staff. The bed was too hard for my comfort, but may well suit others.
A well-run 'one man band' hotel, with spotlessly clean en-suite room; quiet; cheap plain cooking and a reasonably-priced bar. They even let me keep my bike in the room (I stayed the night before doing a cycle race, having traveled up by train). None really.
Friendly staff, nice restaurant attached Poor digital tv connection (crackling picture/sound). Room a bit basic for 4*
Great food good accomodation very helpful staff
Cleanliness. Comfortable bed. Excellent evening meal Bathroom - not keen on sink in the bedroom. No iron/ironing-board. Breakfast - insufficient kitchen staff led to congestion and continual delays of up to 20 minutes for cooked food. Queues also for toast and coffee tasted stale.
Functional. Clean and modern compared to other hotels in the zone No bathroom commodities. Tiny bathroom.
Very peaceful.. with exception of the window cleaner outside.. The room was clean.. modern.. very cosy.. but it was freezing cold.. not very inviting at all cause unless under the duvet you needed to leave ur coat on
Clean, spacious room, good shower, good bed n/A
Good standard of accomodation and breakfast. It beat other hotels with higher gradings stayed in during the same week easily. Staff were excellent, resolving issues of different price on booking.com and their billing system willingly and without fuss
Lovley location staff very efficient and courteous. Overall decor etc was very fresh clean and inviting and room was clean and just what you need. We will definately be returning to trentham gardens premier inn. The price of Breakfast could have been a little lower. We may have had one if it were. Breakfast a bit pricey
The resturant had a good menue to select from, and the prices were well set so that you did not feel you were suplementing the reasonable room pric. The glass doored toilet/shower room may not be to everyones taste, though as a spectical I enjoyed it.
Staff amazingly friendly; exceptionally clean and well equipped room; lovely shopping area on the site. The toilet door is not really appropriate...frosted glass with no lock or seal...not everyone wants to share or hear toilet sounds!
Generally the hotel was clean. Reception seating area and bedrooms were air conditioned. Breakfast was very good value Hotel is ideally located next to junction 15 of the m6 and it was easy to travel to various local locations. Gents toilets could have been cleaner.
Simple easy hassle free experience None
It had a nice garden The address on the internet booking form was incorrect and took us to a destination that resulted in a 50 kilometer detour
The hotel and room was very good.. The evening meal was very poor.
The hotel was nice and informal, staff very nice. Although the food was good, it needs to settle on a style - the menu was a bit mixed. Saying that, the breakfast was excellent!
Room was clean with tea making fascilities, bed comfortable. Run out of kippers for breakfast but was offered salmon, good coffee.
Very Friendly Staff. Good Clean Room Food Very Good Quality But Most Items Over Priced
Peaceful. Relaxed. Garden suite was lovely.
Pleasant, peaceful hotel.
Staff very friendly. Hotel gardens beautiful. Food excellent Little things. I had to find some one to take my menu order for dinner. Breakfast bowls for cerial where not out on the table, and it took me 15 mins to find someone, in the end I asked the cleaner. the evening meal dished had not been cleared away from the night before. The tv remote was missing from my room. As the hotel was not full this could have been resolved by giving me one from another room.
friendly staff room service was basic
Staff friendly and very helpful, room clean and comfortable, breakfast very average.
Food was very good. My room (207) was a little noisy and the bed was very firm.
Friendly efficient staff, clean comfortable room, well-heated. Excellent breakfast with good choice of continental and English ingredients.
Quiet, good mannered staff and prompt service with excellent breakfast of traditional Staffordshire oatcakes, a real winner.
Friendly staff and cleanliness of the hotel. Lovely breakfast. Poor selection of food in the Oyster Bar especially for the price.
Good location close to M6. Very quiet No
swimming pool ,restaurant,quick response to requests. fair amount of noise late at night due to wedding guests
The hotel was comfortable and good value for money
Easy access No tea bags found for a cuppa!!
We stayed Bed and Breakfast and the breakfast was wonderful. Very good value for money. Also, the room was very comfortable and nicely furnished. We didn't have any complaints at all about our stay. It was very pleasant and comfortable.
Good breakfasts; friendly staff; dog-friendly Lots of lace and frills on duvets, curtains etc
location close to M6
Convenient for M6, well soundproofed, attractive grounds, clean rooms, spare pillows, friendly proprietor, easy parking Sense of being rushed at breakfast, no draught beer in bar
Great hotel, friendly staff, excellent value for money. An all round very good dog friendly hotel.
Location, pleasant cheerful service, very clean and presentable andgood value for money.
Bed very cmfortable. Room clean. breakfast excellent. None
Very friendly environment and a nice homely feel. Also able to accomodate 5 in a room - a real plus for the family.
peace and quite
Very comfortable and clean room.Nice breakfast and friendly service.Great value Internet connection was poor
la limpieza de la habitacion
La amabilidad y la ayuda del personal del hotel -
La tranquilidad y facilidad para acceder a él desde la M6, asi como el trato del personal en general que es excelente. No
para el estilo de hoteles antiguos que se encontran en inglaterra es decente. tiene parking gratuito. desayuno completo. wifi. el salon con la barra. la cama muy comoda. jabon de ducha dove. tabla, plancha y galan planchador en la habitacion. la moqueta como patrimonio nacional siempre da sensacion de sucio. que para llegar a una de las habitaciones era un laberinto (pero resulto gracioso).