apartamento completo y amplio, gimnasio, piscina. recepción fria e impersonal
El hecho de ser un hotel tipo apartamento es muy cómodo. Está muy bien ubicado La atención del personal, al ser tan grande, es un poco despersonalizada.
la ubicacion,facilidad para poder estar comodos tiene poca vista de la bahia solo se ven edificios
ubicacion y vista las almohadas eran muy altas y no habia para cambiarlas
View of the airport. Proximity to the airport. Very clean, nice hotel. Good complimentary breakfast. Regret didn't know there was an airplane viewing area.
That I called the day before and told them I could not make it and they gave no refund of any sort . Very disappointed in the feedback and lack,of customer focus . Will not stay at this group ever .
Location The lighting was simply awful. There wasn't one area that was adequate. It was impossible to see to put makeup on. Besides that a bulb was burned out in one of the lights on the desk. This situation is totally unacceptable. The drain was clogged so water flooded the floor. I had to use towels to mop it up.
Everything. Coffee shop, sports bar and restaurant. Great staff. Quiet, safe and glory be - late checkout. Nothing
free wifi, location, comfortable room
This is the most convenient hotel I have ever stayed at in my entire life. I took a train from Sydney, got out at the International Flights stop, went up the escalator, and walked across the street to my hotel. In the morning, I walked out of the hotel door, crossed the street and there was the United ticket counter. I could see it from my hotel window. Clean, comfortable, nice front desk staff, nice staff in the upstairs restaurant. When I went to sit in the downstairs sportsbar, the bartender told me to just sit anywhere, but then no one ever came to help me (although the waiter was helping everyone else.) I don't know if this was a miscommunication or if they were understaffed, but I finally gave up and waited for the upstairs restaurant to open. This was a pretty minor problem, given how much I appreciated this hotel!
Short walk from International departures area. Can't beat the location! Quiet rooms, modern and clean.
We're on a 45 country round the world honeymoon. This hotel was country #35 and the beds were sublime... so much so that it's worth talking about here. One desk service young woman gave me a free candy bar to bring me back to life after 2 days of no sleep on airplanes and guess what... she created a loyal customer for life. We are from New York and we approve this hotel fr your sydney travel!
Location tough to beat for overnight travellers. Shuttle drops you off and walk out the door and across street to international terminal. Popped downstairs to bat for quick bite, some of the food typical pub good but had the curry and must say it was outstanding (and I'm a foodie). Staff behind bar a little aloof but they did their job. I'm Canadian so maybe we are just a little more chatty lol. Anyways place was clean, bed was great and all in all great bang for the buck. Would definitely rebook if I was flying through Sydney again. Thumbs up.
I felt like a king. Cared for in the large well-appointed rooms. Our dinner in the restaurant was outstanding. And at a discount because of membership in the GHA hotel group. The hotel could not have been closer to the international air terminal without being in the airport itself.
Location to the airport is excellent - you just walk across the street. Rooms are clean and quiet. Location is very far away from where the action is, but it did not matter too much to us, since we were heading right out the next day. No one at the front desk could give us the correct information about what bus we should take, as the trains were down that day. We were told to take the "train bus" which no one had ever heard of. We waited 45 minutes for the bus that never came.
Easygoing and very comfortable. Couldn't sleep longer had to catch a flight.
Good location Price -- they are "luxury" in price only Also they lie about the construction that goes on there -- they DO work early in the morning before stated repair hours
The staff were amazing, the best hotel staff I have come across in Australia
The reception staff were very friendly and efficient coupled with the room service staff who were professional, courteous and friendly. With many people at breakfast it was obvious the staff had difficulty coping with large queues, tables not set properly, inattentive staff.
Separate tub and shower. Separate beds available and view. Ease and immediacy of taxis. Free wifi
Great hotel location affording some rooms great views. Excellent bathrooms, comfortable beds. Lots of people obviously love it - maybe it helps if you upgrade to the Horizons Club, though I don't see why you should have to, especially as these rates not always on offer. Reception shambolic: no welcome, no porter, no offer of help with bags, no offer to join loyalty programme, told me the Shangri-La in Singapore is tired and needs updating! No apology for not correctly processing reservation. Horrible view of motorway toll booths. Annoying things in the bedroom like unplugged lamps, missing glasses, grubby hotel directory. Food and beverage not good. Saturday night the locals all book up the top floor restaurant and fill up the adjacent bar. Reserve days in advance or you have no chance. For a drink this leaves the Lobby Bar. Neon-lit chilled food cabinet, no music, no atmosphere, bright lighting. Nasty. Only available food outlet The Cafe. Horrible buffet. Dreadful, expensive, over-rated.
Breakfast buffet was sumptuous.
professional staff and attention to detail and cleanliness
Su calidad de servico y la ubicación
Habitación espaciosa, confortable y con vistas a la ciudad no
Sin lugar a dudas lo mejor es la ubicación del hotel, muy central. Tambien el personal del hotel fue amable y cooperador. Instalaciones buenas. Buena relación precio / calidad
La ubicación estudenda en el centro de sydney. Las habitaciones estaban muy limpias y todo funcionaba perfectamente.
No tenian las habitaciones listas a la hora de llegada 6,00 pm
El personal era servicial y amable. La piscina estaba bien cuidada. Es una ubicación conveniente a las compras y la comida. Nada
todo excelente, solo que el internet es muy caro
Sus habitaciones,y por supuesto su hubicacion. No puedo aun creer q en la recepcion de un hotel como el Hilton,nada mas se hable un idioma,y por supuesto no hacen el esfuerzo de entender el acento,cuando los q normalmente los q frecuentan ese hotel son personas de diferentes nacionalidades.
Caro pero espectacular. Un hotel un poco frio si vas de vacaciones pero las vistas y la ubicación lo compensa
La vistas espectaculares de la bahia de Sydney Los servicios son muy caros
Ubicacion excepcional Atencion bastante regular para un Four Season
No es lo que esperaba de esta cadena de hoteles.Un hotel simple,austeroUn desayuno bufet simple.Muy buena ubicacion desde el piso 20 para arriba.Buena vista de la bahia de Sydney con su opera hause y el famoso puente de la bahia No esta en la categoria de 5 estrellas.Le falta mucho.Deberian bajar los precios.Pero tampoco es un mal hotel.
Muy tranquilo y muy céntrico. Demasiado "grande" (mucha gente, problemas con los ascensores, ...). Le falta una renovación general.
Ubicación fabulosa Personal increíble Increíblemente magníficas vistas Cerca de todo, incluyendo transporte público Las habitaciones no se limpian cada día
La ubicación te permite acceder en un par de minutos caminando a lo mas destacable de la ciudad de Sydney. Location. Parece un hotel de 3 estrellas, no merece la categoría que tiene. Una de las tarjetas no abría la habitación y parecía que yo me lo inventaba, nada de cambiarme la tarjeta. Cuando llegamos nos ofreció el oriental de recepción otra suite al mismo precio, por ir de luna de miel, pero al momento reculó y se desdijo (y eso es solo uno de los detalles feos del hotel). Very very bad experience.
Amplias habitaciones, excelente ubicación El extractor del baño era demadiado ruidoso
El personal El acceso a Internet. Pésimo, para un hotel de esta categoría.
Buen servicio; buena ubicacion,se come bien, tranquilo,.pieza amplia;luminosa, buen spa y servicios en general. No
La ubicación en el centro de Sydney. Es ideal. El confort en las habitaciones es inmejorable. Todo perfecto.
la atencion personalizada y amable de todo el personal y la rapida,cordial e instantanea respuesta del servicio de concierge. Realmente buena experiencia de mi estancia
las camas y su privacidad, igualmente el buffet de la manana
el servicio de concerjeria el desayuno
La habitacion amplia y la cercania del hotel a la estacion central. La noche que llegamos pedi cambio de moneda para pagar el taxi y se demoraron mucho; una empleada no nos permitio sacar dinero del atm del bar y tuvimos que salir a la calle a buscar dinero en un atm.
The location is great. The hotel is close to everything from shops, supermarket, office, parks, restaurants. The room is spacious and the bed was very comfy. Two towels of 4 were badly washed. They still have some stain in them. Breakfast could use more variety for the price they are charging. Some staffs at the conscious were not friendly.
I loved everything from the location of the hotel to the luxurious rooms and the beautiful architecture! The service was excellent! Nothing.
The hotel is a a great facility and in the middle of downtown Prices in all of Sydyn are extremely high. Parking was outrageous
An excellent centrally positioned hotel which is comfortable, friendly and the cafe on the ground floor is great. Would like some packets of biscuits to have with a cup of tea in the room!
clean comfortable room good location to CBD..the very friendly and competent staff theywere all very efficient .They made you feel welcome and such pleasant manners great staff nothing
The King Single bed was soooo comfortable, Bar 77 was excellent and breakky was great Not really
Continuous hot water The pricing for 'room service' I find to be quite over priced and the service in the breakfast cafe area is very slow.
Location was fantastic Everything was very clean and worked in both the rooms and the rest of the hotel Wifi was somewhat spotty and slow. Would have liked the fitness center to include a larger variety of items instead of just a few treadmills and some light weights
Most comfortable bed in comparison to others including Sheraton on the Park. Staff were friendly and helpful. Being invited for drinks by the hotel.
Very comfortable bed, room quiet although located on a busy road. Unable to change the temperature of the A/C which for us was too cold.
The men at the concierge went above and beyond to help us. I truly appreciate everything they did to make our stay pleasurable.
Very good value for money - all was as expected. Rooftop pool a bonus. Grace cafe, staff and food fabulous.
Staff were pleasant and very helpful especially when I relaised I had left something in my room, The room itself was medium in size but it was clean and the bed was very comfortable. The location was central especially to shopping and close to Darling Harbour.
the size of our room, the cleanness, the old fashion decor, easy to get to , in the middle of the city
This is a great hotel! We also stayed at the Intercontinental, but the The Grace is actually alot nicer. It has a unique ambience and feeling to it with the old building, mixed modern/classic interior and sublime staff.
La ubicación es fenomenal, a un paso de Circular Quay, la Opera, los jardines botánicos y en el centro del CBD. Además, aunque el check-in era más tarde, nos dejaron entrar en la habitación a las 10 de la mañana, lo que se agradece tras más de 30 horas de viaje. El personal correcto, aunque a veces algo "despistado", tenias que insistir sobre las cosas que querías, como ejemplo, pedimos un sandwich de jamón y queso al servicio de habitaciones (en perfecto inglés) y nos trajeron una tortilla con jamón ¿¿??, y así con más cosas.
Todo , la situación en la ciudad, la recepción , la habitación la suavidad de colchones y almohadas , de primera, la limpieza, la habitación. Creo que no hay nada que no me haya gustado.