Well appointed Comfortable Clean Great pool area Very friendly, courteous and accommodating staff Not luxurious, but quite nice Parking was very lacking especially in the self-park area. We came home from a late night at the casino and there was literally no where whatsoever to park. Not in self-park or in valet park. We had to leave our car in the fire lane of the reception drive through area and leave the keys with the front desk so that they could move it if necessary. The valets moved it in the morning and we were not charged for valet parking which was thanks to the great staff.
Kids in the adult pool
Bed is comfortable, big pool Can hear everything in the hallways and need more attentive pool staff
Very nice Lobby area, pool area and food, room, bed. Staff were very pleasant Shortage of pool-area cleanup and horrible shortage of towels. No available loungers, but I'm guessing over half had been abandoned.
It is confusing having customer ratings showing as you bid on hotels. I thought I was booking a 4 star hotel but hat was just the customer rating that was showing. Once I paid I realized it's a 3.5. I would have crept looking at that price. Thanks
location and amenities nothing
This was my first time staying at the Renaissance. What can I say besides WOW!! It was 3 blocks away from the main strip. Everything was great! Beautiful pool, lovely room. They even have a FREE shuttle that took us to a local pub and back. Will be coming back A LOT.
The best kind bed I have ever slept on. What kinds of comforter do you guys use!?
The hotel has a luxiourious ambiance. The facility needs to provide its guests with fresh towels daily. The parking should be free to all guests.
Not enough self parking. Reckless driving through parking lot.
The room was nice and clean We had plumbing issues, the toilet had a slow flow, the bathroom sink and the shower would get clogged every 2 seconds. I found it very annoying because a great hotel like Renaissance, should troubleshoot every room before booking cuz it's not the customers responsibility to worry about major things like this.
Location is downtown, near all attractions Come on man! It's Palm Springs, it's a hundred and ten in the shade and your room ACs do not work...unacceptable! Six hours to get a tech to the room to tell me the condenser is inop...is that why the room is hot? Duh.
la piscina y el jacuci muy caliente!!!!!!!!!!! falta el desayuno
Ubicación, bonito baño Alfombra sucia y manchada en la habitación 246
la piscina esta abierta hatsa las 11 pm, las habitaciones son muy lindas la recepsionista de la tarde no tenia buena disposicion para el entendimiento
Buena habitación por el precio. El servicio parecía adecuado, aunque sólo me quedé dos días. Se admiten animales por una tarifa de $25 por noche. Internet MUY lento, aunque es gratis. La máquina de hielo de mi lado de la piscina no funcionaba, pero sí el del otro lado.
Me gustó que el hotel admite mascotas y tiene una hermosa piscina. El personal era amable y pudo atender a mi familia La limpieza del establecimiento podría ser mejor. Un huésped vomitó en el césped y nunca fue limpiado.
Sentir y ambiente Tiki son geniales. Personal amable. Las habitaciones necesitan una puesta al día.
Precio Pene hinchable en la piscina, con niños delante
El colchón era genial en la segunda habitación, y el personal fue muy agradable El aire acondicionado sonaba como si alguien estuviera pegando con un martillo, que pueden para arreglarlo, pero me dijeron que no había nada malo, cuando empezó de nuevo pedí que me cambiaran de habitación, la nueva habitación tenía también sus problemas con el aire acondicionado
Edificio descuidado Los ascensores olían mal y no funcionan bien Toallas sucias Cuarto de baño con accesorios rotos Dos lámparas sin bombillas
Zonas comunes, piscina bonita, bañera de hidromasaje genial. Las habitaciones son muy modernas - La primera olía a deshechos humanos. El servicio es patético, conseguir un cepillo de dientes cuesta 1 hora y media y hay que recordárselo. Hay una "tarifa" de reserva - tenlo en cuenta.
Semana increíble. Celebramos nuestro aniversario con estilo. Sin duda volveremos. Me encantó. Nada.
La zona de la piscina tiene buen dj para jóvenes, personal muy amable Las habitaciones son antiguas y el vestíbulo estaba bajo construcción
Personal amigable, habitación limpia. Definitivamente una buena estancia y se lo recomendaría a otros.
El personal era muy amable. Las habitaciones eran bonitas y la cama era cómoda. Me encantó que la piscina de pequeños tuviera música durante el día :). El agua de la piscina y el jacuzzi estaba sucia. No había suficiente aparcamiento.
El personal era agradable, eso es casi todo. Este complejo estaba sucio y no era lo que esperábamos.
This place was so clean! I am so picky about my rooms and pools and Hilton didn't disappoint. We traveled with kids and the pool had a lot of them during the week (not sure about weekend), and they all had such a fun time. Also, so conveniently located by all of the shops and food. Great and accommodating staff. No complaints here! Nothing ;)
The room was clean and the furniture was updated. Staff was very friendly and helpful. The parking was terrible, plus they charge a daily fee of $18 which I was not aware of. The pool area was great and it was clean but the pool itself had tons of dead bugs and the water was so dirty and cloudy which was a really a shame because it was almost 110 degrees outside!
This hotel is really in need of a major rehab. The pool had scum floating in it.
The service in the hotel restaurants was horrible. But it is a clean hotel. Not really worth the price.
Close walking to shoppimg and restaurant's.
Service was fast and attentive, even at the restaurant and even on a sold out weekend. And they didn't nickel-and-dime us for every little thing, such as the toothbrushes we forgot and the room towels we accidentally left at the pool. Not sure why people complain about the expensive parking because there is a free self-park lot only 100 feet away with plenty of spots.
Everything was awesome, from check-in to check -out! The hotel was built in early 50's, but was updated while still maintaining the mad men classy feel. Everyone in our party loved the hotel. The views were spectacular at day and at night. Cannot express enough how wonderful this place is!
Nightly parking fee on top of room rate, excessive charge
The grounds, pool area, hallways and the rooms were very clean and well maintained. The rooms were large and the beds comfortable. There was also plenty to do within walking distance of the hotel.
Our reserved room with two queen beds was unavailable upon arrival. The other room offered had one huge bed, but the other person was on a couch made into a queen. The suite was very posh, the Presidential Suite, with two rooms and a shower ten feet square!
Staff was great and extremely helpful. Pool was relaxing. Food was okay but breakfast was better than lunch and dinner. The bar at the pool was good, but the drinks weren't strong or worth 9$. The alcoholic beverages at the pool bar were the biggest let down.
El personal era fantástico, agradable y dulce Me he alojado aquí antes de un par de veces. Creo que las habitaciones han visto días mejores, estaba sucia y no me importaba el mantenimiento. Algo decepcionados.
Fantástica ubicación de todas las tiendas y restaurantes del centro. Puedes caminar desde el hotel hasta todas las tiendas locales. El personal está siempre accesible y dispuesto a ayudar. Las habitaciones son bonitas pero no muy bien insonorizadas. Tuvimos que cambiar de habitación después de que una familia hiciera mucho ruido. Pero el personal lo manejó de forma muy profesional. También se oye el ruido de afuera
La fiesta de la piscina Restaurante pequeño y menos personal en temporada de vacaciones
Corriendo Limpia mejor... Sustituir muebles de moda... Pintura
Me gustó el aspecto del lugar todos los brillantes colores Mientras yo estaba durmiendo mi marido se despertó para encontrar bichos en la cama. Lo dijimos en recepción y nos ofrecieron nuevas sábanas y nos fuimos. Después llamamos a la gerente Anna, maleducada y despectiva.
La ubicación es fantástica, bien renovado. Las habitaciones nuevas junto al spa principal tenían un aspecto genial y nos alojaremos en uno de ellos la próxima vez. Un poco ruidoso por la calle principal, pero no es un gran problema.
Limpieza, confort. Las piscinas y Spas del jardín y sus amplios horarios. Poder hacer una barbacoa en los jardines. Nada. Todo perecto
muy confortable, cama muy comoda, baño grande, y terracita con salida a la piscina. cerca de la zona de restaurantes de palm springs.
Muy buena relación calidad precio
A fantastic little boutique hotel of 50 rooms - really nice decor and details in the rooms - a great pool bar and restaurant - would definitely recommend this place. Nothing
The overall vibe of the place was great from from facility maintenance staff to the chef. N/A
A perfect hotel with a wonderful room. We would recommend it to every one visiting Palm Springs.
The atmoshpere around the pool and restaurant
sat by pool and enjoyed the quiet and elegance of the hotel. Also, walked around downtown Palm Springs and enjoyed shopping and restaurants- the Casino too! Next day took tram up mountain to San Jacinto Wilderness and did a 6 mile hike! na
pool, service $25 per day "fee" not reasonable
The peace and serenity of the mountains as you sat by the pool and cool mist decided from above....a total relaxation. I thought the maid service was spotty. My room was clean but they did not replace items such as T.P. which I think is an important item:)
We had a lovely clean and cool room and the hotel had a very calm vibe with lots of relaxed seating in and out of the shade,it aslo had a lovely pool and was in walking distance of downtown Additional daily charge($22) for leisure facilities should be included in the room rate quoted to ensure comparison with other hotels is easy
this is a very nice vintage hotel in the heart of palm springs. their compimentary upgrade to a casitas was a bonus.
Nice boutique hotel.
Central to downtown Palm Springs, friendly staff. Heat didn't work in my room and the hotel is very tired and in need of a renovation.
Their room have a separate living room area The parking lot to avoid a 25 dollar valet parking is a hike
Cleanliness & location. Staff wasn't incredibly personable at the front desk.
the starbucks coffee in the room and the layout of the room itself how old the furniture looked. hotel needs to be renovated! the check in reception desk employees were not as professional as i expected from a Hyatt.
Nice pool area Nice workout facilities with weights and kettlebells Great rooms/ suites Good location- close to shops and restaurants mandatory $25/ night valet charge "all guests must valet park" was not stated at time of booking. Workout room smells like smoke on evey visit. Hotel borders major construction site- didn't affect our stay but might bother others. Everything looked nice and fresh except for elevators.
When back to my room in the evening and found roaches all over the place call downstairs and they didn't move my room just came to clean up they told my I was gonna get remburst but no body in the day shift got the memo so I got to pay full price for a roach room never going back
Location was great. Young people were cursing and obnoxious and little children were listening to this and no staff did a thing. The rooms were very dark Like a dungeon.
El personal es agradable, precios razonables, un buen sistema de aire acondicionado. Al principio me dieron una habitación con una cama que estaba en un ángulo empinado, el pie de la cama quedaba en el aire, literalmente apoyado por una silla. Extraño. Después de tomar mis maletas por la escalera exterior y colocarlas en el coche para regresar al registro, finalmente me asignó una habitación en la planta baja que tenía una cama de verdad. No puedo imaginar cómo no sabían esa primera habitación estaba "fuera de servicio".
El personal hizo que mereciera la pena. Muy limpio y con buena comida y bebidas. Gimnasio inútil
La habitación era muy moderna y limpia. Un montón de cómodos asientos alrededor de la piscina. La habitación era pequeña. Bicicletas enumerados para préstamo no estaban disponibles.
El personal era muy servicial. La habitación estaba limpia y era cómoda. Buena relación calidad-precio.
Nos encantó nuestra estancia y disfrutamos de la apariencia moderna y diseño de los jardines y las habitaciones. Fabulosa piscina y sala de estar con bar y fuego. Excelente servicio recibido de todo el personal. Lo recomendaría. Nada.
Beautiful property with wonderful amenities; Spacious rooms that are really studio condos with full kitchens and private sitting verandas; Extremely professional, polite, and helpful staff; 24-hr. pool and hot tub are almost unheard of at a hotel; Outstanding value for the price. Website indicated there was a $25/night fee to park a vehicle--this is not correct, it is a mandatory $25/night "resort fee" whether you park there or not (although the fee does include parking); Room needed to be re-vacuumed upon arrival; Fit-and-finish workmanship of the 2014 renovation to the rooms is somewhat below average--various gaps in finished surfaces, cabinets that don't close correctly, loose faucet in bathroom, etc.
24 hour amenities were a nice feature. Mandatory Valet was a pain.
The fan made a loud noise. The toilet didn't flush. Called the front desk, but they didn't fix either problem. The restraunt/room service was closed. Valvet parking was mandory. $25 fee.
Loved the staff and how welcoming they were. They have two pools, one salt water and one regular. The hotel is clean and looks like you staying in villas. The spa services mean they get someone to come to your room which I felt was misleading from what I read online so we didn't use it. There is a $25 a day resort charge which is really your valet parking. Just call it that. I did not see resort activities to justify the charge.
Location. The beds were awful. Needs updating. Room would not cool.
1. I liked the staff and how they made every effort to accommodate us. 2. Excellent lounge with a fabulous entertainer. 3. Excellent ambience Poor AC Poor Parking
Friendly staff. Flexible attitude to make my disabled husband's stay more comfortable. Live music in the piano bar every evening. Charming room and environment throughout the hotel. Good restaurant on the premises. Parking was the only problem. Not much of it.
Location, large room size, covered parking front desk staff was not accommodating and somewhat rude. Poor customer service. Would not store bags (so they sat in my car in 90 degree heat). Check in was for 3pm, but room wasn't ready until 4:30pm
we liked the location; we loved the mountain view from the pool area; and we really enjoyed the quiet, private and peaceful atmosphere of the hotel. Our maid was a sweet girl who was very helpful. We will definitely return to Desert Isle. nothing
For the price you get way more room for way less cost then other resorts it was nice having essentially a suite for the cost of a regular room kitchen and fridge a huge plus. Was nice and quiet at night. Doesn't have some of the other amenities like a mini bar etc but who really needs it with a fully stocked kitchen and fridge
Another guest took one of my pool towels and that upset me. I guess there should be extra towels by the pool and that would avoid other guest from taking towels that they did not bring to the pool.
The rooms were huge, the staff was friendly and helpful. Private, assigned, covered parking space. I would definitely stay here again. We have no complaints/problems with the resort, wish I had booked another night.
The room was better then the pictures. There was a perfect amount of space in the suite. They were clean and the pools were well maintained.
The suite was huge... Bigger than my apartment. The kitchen was fully stocked for cooking and bbq grill on the patio. Pool was very clean and the huge balcony had a lot of privacy. The shower in the master bath doubled as a steam room! Room had kind of a weird smell but I got used to it. The tv's were a tad small for the room size.
It was an amazing experience
Great location and it's a large 1 bedroom condo unit with a full size kitchen. It's dated and simply not a 4 star property. Amenities are virtually non-existent in the bathrooms, the bed is ROCK hard, the pillows are cheap and everything feels just out of date. The pools are small and the area around them outdated as well.
It was spacious, clean, well put together, private. Room service was delicious and came in a timely manner. Staff was polite, modest and extremely kind. I loved everything. Definitely going back.