The room smelled terrible and everything seemed really old. The train waking me up 2x's during the night was terrible.
Loved that they had surf racks in the bell closet! The staff was helpful and responsive to complaints. The location is wonderful and I believe all rooms have a view of the ocean (we didn't pay extra for that). For the price, I expected this hotel to be MUCH nicer. It is very average and the bathrooms are sorely outdated. It was also very annoying that they charge $12/night for parking but their parking lot is tiny and you will probably have to park at the structure next door. If you do park in their lot, make sure you use the validation correctly or it won't let you out! We were trying to leave for a wedding and had to go back inside the hotel because the validation wouldn't let us out. Ultimately they comped my parking due to the fiasco which was appreciated, but beware!
Dont have to break the bank to get a killer ocean view room. Clean, fast and friendly staff.
Beautiful views and great staff. Next to both freeway AND Amtrak train
The view was fantastic. They should include the parking fees in the cost to stay at the hotel. $12 a day is ridiculous.
LOVED THE FRONT AREA WITH FIREPIT VIEW FROM ROOM nOISE FROM NEXT ROOM
view of ocean, nice bar Didn't tell me no restaurant (under construction)
location, staff the noise from different parties was horrible
Great ocean view from the 8th floor!! Staff was very friendly. We were very comfortable! The floor was quiet. We booked through KAYAK and we're very pleased.
2nd floor room had a view of HVAC system. Worst view ever.
Jessie from the bar was great, makes tasty hand crafted margaritas. Bell boys and housekeeping were very friendly. When I called reservations, the guy was not helpful or accommodating (when there was a mistake on our reservation). Although, I did book via a third party, he was not willing to resolve or help with it. Personally, hotels should not work via third parties (like Kayak) if they cannot resolve a problem. Makes a hotel and their staff look bad. And could ruin a vacation for a family, couple, group of friends.
Excelentes precios. Las habitaciones estaban limpias. Mucho mejor de lo que esperaba. Las habitaciones recientemente remodeladas. Televisión de pantalla plana. Muy actualizado baños. Simple, pero vale la pena por una sola noche. El personal es muy amable.
Todos fueron muy amables y me gustó mucho el hotel... solo necesita un poco de arreglos para modernizarlo...
Only complaint I have is there were no towels in the room and I had to phone for them which was a bit disappointing as I'd driven from San Francisco and just wanted a shower and go to bed. They did however bring them promptly.
The location was amazing. There is a walking overpass that takes you right to Ventura pier. Staff was very friendly, rooms were very clea, and it was one of the most comfortable hotel beds I've slept on. My kids loved the pool. Don't let the outside fool you, it's very clean!
Location, Train noise