Hoteles en Zapopan

I loved the decor and view and available parking The front desk girls attitude and the hair from previous guest all over the bed it was disgusting we called for them to clean up the guy who came up real nice but no further apology nothing and our bed was full of it everywhere made me think dis they even clean anything else ruined the experience

personal de seguridad y gerencia de turno excesivamente grosero.

Ubicacion adecuada,servicio en general bueno. Las toallas del baño muy deterioradas.

su ubicacion en la ciudad es muy buena Es un hotel viejo y se nota en las habitaciones, hace falta que lo remodelen. Las almohadas son incomodisimas y de baja calidad asi como la cama en general. A un lado del hotel hay un bar que no nos dejo descansar pues el ruido ceso hasta las 5 am. Hay moteles con mejores instalaciones, comodidades y precios que este anticuado hotel.

Desayuno buffet fantastico incluido. Habitación amplia, comoda y bien amueblada. Piscina agradable pero pequeña.

El trato amable del personal, tratando de anticiparse a nuestras peticiones. El servicio de habitaciones también era bueno Está un poco viejo, las moquetas y cortinas huelen un poco a rancio

Free parking. Housekeeping Cheap and by cheap I mean in every aspect of it. (you'll pay for it) Internet service in rooms never works. Before booking we specifically asked them if internet was reliable due to the fact that we had business and needed the internet, They lied, it never work. The only option they offered was come down to the lobby and that one didn't worked either. The Manager told us no refund or compensation was at hand because the internet was offered as a plus service and not as part of the room. I showed them the add they have were they offer room internet access, they just said they would change the add. Not even a sincere apology. Just the rudest personnel I have to deal with. Worst customer service. Never acknowledged costumers unless you walk to their faces. No greeting at all never heard a, good morning, afternoon or evening. General manager promise to move us to another room, but he never came through. I ask for a refund so I could move to another hotel, they made it impossible. Toll them I would write a review, they just said go ahead we don't care. Hotel bed Sheets had stains and the cover had holes. Mattress is similar to block of concrete. No elevator and no one even asks to help with your luggage. Have to pay for gym and restaurant room service doesn't let you charge it to the room. They ask for a 200 peso deposit for TV remote or otherwise you have to change the TV manually on the TV itself. No hair dryer or irons available. Ohhh! If you are a light sleeper. Take into consideration that if some closes a door in the hallway your door will rattle. So all night you'll feel someone is trying to break into your room.