Hoteles en Santiago de Querétaro

Ventajas: Habitaciones, patio jardín ubicación y trato excelente y familiar del personsl

Desventajas: Ruido exterior. Sugiero puerta de cristal en entrada principal puerta y ventanas doble vidrio y hermeticad

Ventajas: Me gusto la limpieza, la distribución, la atención, pero sobre todo la ubicación

Desventajas: Nada, todo excelente

Ventajas: Rooms are well equipped, modern and comfortable.

Desventajas: The beds are a little bit too soft.

Ventajas: I love the Hotel itself, it's very modern, very clean, bell services, front desk and the bartenders were all very kind and did their best to accommodate me during my 9 night stay. Room service was absolutely horrific, but they did manage to give me two complimentary orders for their shortcoming. However, the good stops there.

Desventajas: I ordered room service everyday at least once a day and something always seemed to go wrong. Everything was right on the ticket, but the cooks seemed to not care about the quality of the food they produced. For example, I would order pancakes one day, and they would come with a side of fruit. The next day, I ordered pancakes again and they didn't come with fruit and were cold. In another instance, I ordered breakfast and asked for a smoothie which includes strawberries. They ran out of strawberries so instead of telling me that and asking me if I'd like to order something else, they bring me a completely different smoothie the doesn't include strawberries. Their reasoning is that they didn't have strawberries and they took initiative by providing an alternative. That left me speechless. But the worst of all from room service was one night when I placed an order. 30 minutes later, I called about my order and they told me to give them 10 minutes. After another hour passed I got impatient and went downstairs to complain. When I came back, my food was finally in my room and their explanation for the long wait was that they never received an order in their system. Now, housekeeping... Never in my life had I dealt with such terrible housekeeping. Everyday, I would hang the housekeeping sign on the door and call the front desk requesting housekeeping as I left my room to explore the city. When I would come back to the Hotel, I would come back to a dirty room that was never cleaned. I had to change rooms twice due to coming to a dirty room in the middle of the night. Then when my room would get cleaned, the same dirty wet towels I had used the day prior, would be rolled up and put up in the bathroom instead of being replaced by clean towels. Same thing applied with the sheets. Beds were made but sheets weren't changed. I had to call them to change my sheets and towels a couple times. This is a very nice hotel, but their housekeeping and room service are the worst I have ever dealt with. I would come back to this hotel, but not until their housekeeping and room service improves.

Ventajas: Las habitaciones están bien equipadas, modernas y cómodas.

Desventajas: Las camas son un poco demasiado blandas.

Desventajas: When we arrived they hadn't our reservation because miss arise had canceled it without informing us. She is so rude. They send us to another hotel but at the end we had to change our plans and this wasn't what we were expecting

Ventajas: The house is amazing, full of history... loved it

Desventajas: The bed. Why if you have such a building you have such a bed? Very cheap bed

Ventajas: The hotel is stunning!

Desventajas: That we had to leave.

Ventajas: Nice looking grounds and open places.

Desventajas: Restaurant staff was not friendly. We were watching futbol on the big screens and one waitress commented to another that they should ask us to leave. Rm 123 is really not a garden access room. there was a wood wall obstructing the view.

Ventajas: Staff was helpful and courteous

Desventajas: Facility's services were not in working condition. Bathroom has leaks, air conditioning was broken

Ventajas: El personal era muy servicial y cortés

Desventajas: Los servicios de instalación no estaban en condiciones de funcionamiento. El baño tiene fugas, aire acondicionado estaba roto