Lufthansa (LH)
Lufthansa (LH)
Lufthansa (LH)
Lufthansa (LH)
Lufthansa (LH)
Lufthansa (LH)
| Código IATA | LH |
|---|---|
| Rutas | 630 |
| Ruta principal | Múnich Aeropuerto Internacional de Múnich-Franz Josef Strauss a Duesseldorf Intl |
| Aeropuertos en los que opera | 203 |
| Aeropuerto principal | Fráncfort del Meno |
Desventajas: Everything went well
Ventajas: Very polite and helpful crew. Nice selection of movies in-flight
Ventajas: The crew were friendly enough and willing to serve.
Desventajas: The seat could have been thicker and softer for greater comfort--instead, it was thin and flimsy. There should also be greater space/pitch between the rows of seats.
Ventajas: The crew was friendly and willing to serve.
Desventajas: Seat could have been more comfortable (it is thin) and more space/pitch between the rows of seats.
Desventajas: Your crew didn't smile. They didn't seem very happy. The food was ok, but different from normal American cuisine. I didn't appreciate the crew's comments to some of my fellow passengers about how they we wouldn't eat the food. I would have liked to have been offered more to drink. Additionally I'm glad the crew is fond of one another, but they were loud and distracting. They were nicer to one another than the people flying. I didn't like being barked at and being given confusing directions regarding exiting the plane. Overall I wasn't impressed and would prefer to not fly with your airline again.
Ventajas: Friendly, quick and efficient crew! Great food too!! My favorite part when in Houston, Texas my starting point, was that I never had to do the self check in, y’all actually had “real” people going the job!!
Desventajas: Boarding in order, by the seat numbers. That’s the only thing y’all can improve on. It was my first time booking with Lufthansa, and I will definitely book with y’all again.
Ventajas: Lufthansa is a great airline.
Desventajas: Food was so hot that it was difficult to remove the packaging to be able to eat the pasta....
Desert was ok, brownie was real hard and too sweet....
Desventajas: I got overcharged for a bag $230 Dollars, both planes were delayed, the supervisor Danny at Ohare was horrible, will never use Lufthansa ever again!
Ventajas: They were very nice! Always a smile, even after 10 hours with us!
Desventajas: Final snack was a ricotta pepper sandwich - which was kind of a weird choice. Kitkat was of course delicious. Beef stew for lunch was fine. but my meal come out with frost on it, so the salad was freezer burned and my dressing was unable to pour being frozen! no veggies for me! :)
Ventajas: inflight staff are good but on the ground staff at airport need a great deal of improvement
Desventajas: Delayed arrival at Bangalore by more than 1 hour.
Ventajas: Inflight services
Desventajas: Delayed flight, missed connecting flight due to that. On the ground staff should have better coordinated from arrival to boarding of next flight. Chaotic and short staffed security personnel at Frankfurt airport. Overall a pathetic experience
Ventajas: There was nothing really special or to write home about on this particular Lufthansa flight: it got us there safely and ahead of schedule, albeit, uncomfortably (seats were extremely thin and uncomfortable) and the pitch/distance between seat rows was extremely short & cramped..
Desventajas: Seats could have been more comfortable; they were extremely thin and uncomfortable--and airline could give more legroom/pitch between seats.
Ventajas: There was nothing really special or to write home about--flight got us there safely and ahead of schedule, albeit, uncomfortably (seats were extremely thin and uncomfortable) and the pitch/distance between seat rows was extremely short & cramped..
Desventajas: Seats could have been more comfortable; they were extremely thin and uncomfortable--and airline could give more legroom/pitch between seats.
Ventajas: Young crew, with positive attitude and very kind and helpful.
Ventajas: Very helpful crew. Quick boarding process.
Desventajas: Not much leg room, or space in seats.
Ventajas: Seats very comfortable
Desventajas: Nothing
Ventajas: They hand out wine like it's candy
Desventajas: Also, they hand out wine like it's candy - be careful!
Desventajas: Food, entertainment program, pillows and blankets would have been nice,
Ventajas: nothing really. There were so many rude staff members at this airline. I saw people get yelled at by staff members. They were just trying to get information on the late flights and missed connections. It happened repeatedly. this company has the worst customer service I have seen probably ever.
Desventajas: They need to care about their customers and care for their customers better. They have a lot to be ashamed of.
Ventajas: The crew on this flight were excellent professional and friendly. They were also very patient. The best part of the trip.
Desventajas: The food needs major improvement. What has happened to Lufthansa??? Other people on other flights with Lufthansa complain bitterly about the food. It has gone down hill. People should not be dreaming of Virgin Atlantic food while on a flight with Lufthansa!
Ventajas: The crew on this flight were excellent. Friendly and professional. Attentive and patient.
Desventajas: The food needs major improvement. What has happened to Lufthansa??? Other people I know on different flights also have big complaints about the food.
Ventajas: Good movie selection. Attentive crew.
Desventajas: Lufthansa has poor boarding process causing a delay in our flight. Because our next connection flight (ALSO THROUGH LUFTHANSA) was in 40 mins per their booking, we arrived at the gate just prior to take off to find our flight had been given away and we had “missed” that flight. As a result, we were placed on a flight 4 hours later, resulting in a dangerous attempt at reaching our hotel at 11pm. Will never fly Lufthansa again.
Ventajas: Food
Desventajas: There was loud, annoying static over the intercom off and on.
Ventajas: Everything
Desventajas: Nothing
Desventajas: All god nice flight crew helpful. A well organized flight just what you would expect from a German airline
Desventajas: Just the entertainment. Movies could be slightly better not a critic just a suggestion
Desventajas: The entertainment did not work good the entire flight
Desventajas: Food was not fully prepared. potatoes were hard.
Desventajas: Lost one of my luggages
Desventajas: Very little legroom.
Desventajas: The least leg room in any flight I’ve taken. We had requested vegetarian and the flight from Frankfurt to Nairobi gave our meal to other passengers.they told us we had to eat the best dish or nothing. This on an 8 hour flight.
Ventajas: Plane ride was very smooth. I was particular about the type of plane. Fly-by-wire planes(mostly built by Airbus) tend to be smooth sailing
Desventajas: The back of the seat should have better storage. Was not good at all. Some flight attendants efficient but not friendly.
Ventajas: Premium class is awesome. Nice size and comfortable seats with a foot rest. Food as tasty and hot. Attentive attendants.
Desventajas: Honestly can’t think of anything!!
Ventajas: Staff was very good
Desventajas: Plane was very warm
Ventajas: Crew super!! Entertainment very good
Desventajas: Plane excellent condition and super clean. Take off and landing on time
Desventajas: The plane was very old. On my seat, the TV screen did not work. The cabin crew was lazy. Nobody paid any attention to the Attendant light by my seat.
Desventajas: Flight was delayed 40 minutes and arrived 2 hours later.
Ventajas: Crew was brilliant
Ventajas: The seat wasnt comfutable
Desventajas: I
Ventajas: La atención de la tripulación es la mejor que he visto. El servicio de alimentación es muy bueno.
Desventajas: Delayed over 4 hrs, missed connecting flight as we were supposed to meet with in Frankfurt. Spent hrs getting a new itinerary, one bag never showed up in Nairobi.
Desventajas: Flight delayed so missed the connection. Had to pay $120 for hotel because the next flight was next day. Had to pick up luggage from connecting city and re check them the next day. Seat tray was crooked in the plane.
transfer VERY POOR
Ventajas: The flight attendants were stellar--polite, respectful, helpful, attentive. I want to particularly commend the attendant who, after I notified her that someone was very ill in the adjacent bathroom, stood discreetly nearby and offered the person a glass of water when he emerged. Very considerate.
Desventajas: The transfer was a horrible, stressful experience. We knew it as a short connection but Lufthansa had accepted it. On our outward bound flight three weeks earlier, we were all met and escorted swiftly by a flight attendant from the first leg plane (EWR-MUN) to the second leg plane (MUN-Nice) to ensure that we all made it onboard. Impressive.
On our return journey, no such luck! No attendant to meet us, and a huge line at immigration, full of panicked and stressed-out passengers jockeying for position, with no-one from ANY airline there to do a triage for those with the shortest connections. Ridiculous. In addition, the passport-scanning machines were very slow and quirky. My own passport was rejected because there was no evidence I had passed through Munich on my outward bound journey!! RIDICULOUS. I managed to slip through to a human being and begged the immigration officer to let me go through with my husband, who had had no such problem. The officer told me he could not find a stamp from my earlier transit through!!! Eventually I suppose he did because he let me through. The stamp was there, I found it, but it had been sloppily applied and was half off the page...hence the rejection by the scanner. We made the flight by minutes. NOT GOOD! Surely Lufthansa could do better in their own country???
Desventajas: The food was overcooked for dinner and breakfast was a veggie wrap which was soggy and strange. Bring food with you!
Ventajas: the food on LH755 was decent. LH454 second snack, a cold sandwich was inedible! Too salty, soggy and just plain yucky!
Desventajas: Food!
Ventajas: Seats were ok and crew was kind and professional. Food was terrible on all flights. They gave mayo or cheese or something I can’t figure out in a sandwich on multiple flights. That thing though slightly different was terrible every time. Also gates changes and pilot landed in wrong part of the airport for its-fra leg and we had to have passportA checked while exiting the plane and had to take a bus. My transit time was short but gladly made it
Desventajas: I missed my second leg from fra-ist. The gate was changed and I was given wrong directions by airport employees so I went through a very long and painful wait at a security line that I didn’t need to go through had the airport info employees knew what they were doing or saying. I ended up missing the flight because of repeated wrong directions
Desventajas: Arctic char looked like it really was salmon.
Need better selection of contemporary movies. When The Third Man is the most attractive alternative it's not so great.
Would like to have seen the attendants more pro-active in asking about beverages and passing out snacks, fruit, etc. Saw just the water, orange juice and apple juice trays being carried around.
Ventajas: Great crew who were prompt with service and friendly!!
Desventajas: Notjing
Ventajas: The food was good and was served with professionalism.It was an excellent service no doubt.
Ventajas: It was fairly comfortable & the staff was pleasant. The initial leg from BCN to Frankfurt went very smoothly.
Desventajas: The flight 2nd flight from Frankfurt to Boston was significantly delayed for a variety of issues, and ( though not really within Lufthansa’s control) the security at Frankfurt was easily the most disorganized & poorly run situation I’ve ever encountered. There was almost constant interruption for announcements at the outset, with information that wasn’t necessary & actually made waiting for an extra hr + more frustrating. I give the crew/staff credit for doing their jobs well enough that it still managed to be a decent flight in the end.
Ventajas: With my little boy the seats were so uncomfortable cause of the engine. But the rest was great.
Desventajas: Great crew this time.
Desventajas: Too short a connection between flights. Missed connection. No priority for those with connecting flights. No customer service to ensure passengers know which gates to go through and if passenger has chance of making flight. No recognition of time it takes to get through customs and security to make connecting flight. Actually any semblance of customer service was lacking for passengers to make connecting flights.
Desventajas: Excellent! Got us home on time and with great service! Thank you
Desventajas: Beef main course overcooked and dry.
Ventajas: Nice to have room to spread out. Amazing that a staffer in Greece managed to quickly rebook us on a different flight due to delays and the fear of missing our connection! The best!
Desventajas: Food wasn’t great. The movie system or user interface was clunky - nice variety of films but hard to find them and choose them.
Ventajas: Honestly, it was probably the best trans-Atlantic flight I have ever made. Clean, comfortable craft. Polite and attentive crew.
Desventajas: Nothing comes to mind. Keep up the good work.
Ventajas: Uncomfortable seats
Desventajas: Nothing
Ventajas: They crew were super amazing the food was delicious
Desventajas: Well I’m tall and I was having a little trouble sleep
Desventajas: Unexpected $100 baggage fee for second checked baggage
Ventajas: The crew were nice enough. However, I thought it was strange that the flight attendant woke up the guy next to me to see if he wanted to eat, which he didn’t.
Desventajas: Checking in was bad. We had difficulty with the agent, who said that we needed to wrap our plastic tubs. We have flown other airlines using these same tubs for 15 years. After our minor altercation, the food on the two legs from Dammam and then on to Atlanta was very bad. I am not very picky with food and like just about anything. However, I was unable to eat the food served in 2 out of 3 meals. My time on Frankfurt was also not very pleasant. I will most likely try to avoid Lufthansa in the future.
Desventajas: Everything went well
Ventajas: Friendly, quick and efficient crew! Great food too!! My favorite part when in Houston, Texas my starting point, was that I never had to do the self check in, y’all actually had “real” people going the job!!
Desventajas: Boarding in order, by the seat numbers. That’s the only thing y’all can improve on. It was my first time booking with Lufthansa, and I will definitely book with y’all again.
Ventajas: They were very nice! Always a smile, even after 10 hours with us!
Desventajas: Final snack was a ricotta pepper sandwich - which was kind of a weird choice. Kitkat was of course delicious. Beef stew for lunch was fine. but my meal come out with frost on it, so the salad was freezer burned and my dressing was unable to pour being frozen! no veggies for me! :)
Ventajas: Young crew, with positive attitude and very kind and helpful.
Ventajas: Very helpful crew. Quick boarding process.
Desventajas: Not much leg room, or space in seats.
Ventajas: They hand out wine like it's candy
Desventajas: Also, they hand out wine like it's candy - be careful!
Ventajas: Food
Desventajas: There was loud, annoying static over the intercom off and on.
Ventajas: Everything
Desventajas: Nothing
Desventajas: All god nice flight crew helpful. A well organized flight just what you would expect from a German airline
Desventajas: Just the entertainment. Movies could be slightly better not a critic just a suggestion
Ventajas: Plane ride was very smooth. I was particular about the type of plane. Fly-by-wire planes(mostly built by Airbus) tend to be smooth sailing
Desventajas: The back of the seat should have better storage. Was not good at all. Some flight attendants efficient but not friendly.
Ventajas: Premium class is awesome. Nice size and comfortable seats with a foot rest. Food as tasty and hot. Attentive attendants.
Desventajas: Honestly can’t think of anything!!
Ventajas: Crew super!! Entertainment very good
Desventajas: Plane excellent condition and super clean. Take off and landing on time
Desventajas: Flight was delayed 40 minutes and arrived 2 hours later.
Ventajas: Crew was brilliant
Ventajas: La atención de la tripulación es la mejor que he visto. El servicio de alimentación es muy bueno.
Desventajas: Arctic char looked like it really was salmon.
Need better selection of contemporary movies. When The Third Man is the most attractive alternative it's not so great.
Would like to have seen the attendants more pro-active in asking about beverages and passing out snacks, fruit, etc. Saw just the water, orange juice and apple juice trays being carried around.
Ventajas: Great crew who were prompt with service and friendly!!
Desventajas: Notjing
Ventajas: The food was good and was served with professionalism.It was an excellent service no doubt.
Ventajas: With my little boy the seats were so uncomfortable cause of the engine. But the rest was great.
Desventajas: Great crew this time.
Desventajas: Excellent! Got us home on time and with great service! Thank you
Desventajas: Beef main course overcooked and dry.
Ventajas: Honestly, it was probably the best trans-Atlantic flight I have ever made. Clean, comfortable craft. Polite and attentive crew.
Desventajas: Nothing comes to mind. Keep up the good work.
Ventajas: They crew were super amazing the food was delicious
Desventajas: Well I’m tall and I was having a little trouble sleep
Ventajas: Very polite and helpful crew. Nice selection of movies in-flight
Ventajas: The crew were friendly enough and willing to serve.
Desventajas: The seat could have been thicker and softer for greater comfort--instead, it was thin and flimsy. There should also be greater space/pitch between the rows of seats.
Ventajas: The crew was friendly and willing to serve.
Desventajas: Seat could have been more comfortable (it is thin) and more space/pitch between the rows of seats.
Ventajas: Lufthansa is a great airline.
Desventajas: Food was so hot that it was difficult to remove the packaging to be able to eat the pasta....
Desert was ok, brownie was real hard and too sweet....
Ventajas: Seats very comfortable
Desventajas: Nothing
Ventajas: The crew on this flight were excellent professional and friendly. They were also very patient. The best part of the trip.
Desventajas: The food needs major improvement. What has happened to Lufthansa??? Other people on other flights with Lufthansa complain bitterly about the food. It has gone down hill. People should not be dreaming of Virgin Atlantic food while on a flight with Lufthansa!
Ventajas: The crew on this flight were excellent. Friendly and professional. Attentive and patient.
Desventajas: The food needs major improvement. What has happened to Lufthansa??? Other people I know on different flights also have big complaints about the food.
Desventajas: The entertainment did not work good the entire flight
Ventajas: Staff was very good
Desventajas: Plane was very warm
Ventajas: The seat wasnt comfutable
Desventajas: I
transfer VERY POOR
Ventajas: The flight attendants were stellar--polite, respectful, helpful, attentive. I want to particularly commend the attendant who, after I notified her that someone was very ill in the adjacent bathroom, stood discreetly nearby and offered the person a glass of water when he emerged. Very considerate.
Desventajas: The transfer was a horrible, stressful experience. We knew it as a short connection but Lufthansa had accepted it. On our outward bound flight three weeks earlier, we were all met and escorted swiftly by a flight attendant from the first leg plane (EWR-MUN) to the second leg plane (MUN-Nice) to ensure that we all made it onboard. Impressive.
On our return journey, no such luck! No attendant to meet us, and a huge line at immigration, full of panicked and stressed-out passengers jockeying for position, with no-one from ANY airline there to do a triage for those with the shortest connections. Ridiculous. In addition, the passport-scanning machines were very slow and quirky. My own passport was rejected because there was no evidence I had passed through Munich on my outward bound journey!! RIDICULOUS. I managed to slip through to a human being and begged the immigration officer to let me go through with my husband, who had had no such problem. The officer told me he could not find a stamp from my earlier transit through!!! Eventually I suppose he did because he let me through. The stamp was there, I found it, but it had been sloppily applied and was half off the page...hence the rejection by the scanner. We made the flight by minutes. NOT GOOD! Surely Lufthansa could do better in their own country???
Ventajas: the food on LH755 was decent. LH454 second snack, a cold sandwich was inedible! Too salty, soggy and just plain yucky!
Desventajas: Food!
Ventajas: It was fairly comfortable & the staff was pleasant. The initial leg from BCN to Frankfurt went very smoothly.
Desventajas: The flight 2nd flight from Frankfurt to Boston was significantly delayed for a variety of issues, and ( though not really within Lufthansa’s control) the security at Frankfurt was easily the most disorganized & poorly run situation I’ve ever encountered. There was almost constant interruption for announcements at the outset, with information that wasn’t necessary & actually made waiting for an extra hr + more frustrating. I give the crew/staff credit for doing their jobs well enough that it still managed to be a decent flight in the end.
Ventajas: Nice to have room to spread out. Amazing that a staffer in Greece managed to quickly rebook us on a different flight due to delays and the fear of missing our connection! The best!
Desventajas: Food wasn’t great. The movie system or user interface was clunky - nice variety of films but hard to find them and choose them.
Desventajas: Your crew didn't smile. They didn't seem very happy. The food was ok, but different from normal American cuisine. I didn't appreciate the crew's comments to some of my fellow passengers about how they we wouldn't eat the food. I would have liked to have been offered more to drink. Additionally I'm glad the crew is fond of one another, but they were loud and distracting. They were nicer to one another than the people flying. I didn't like being barked at and being given confusing directions regarding exiting the plane. Overall I wasn't impressed and would prefer to not fly with your airline again.
Desventajas: I got overcharged for a bag $230 Dollars, both planes were delayed, the supervisor Danny at Ohare was horrible, will never use Lufthansa ever again!
Ventajas: inflight staff are good but on the ground staff at airport need a great deal of improvement
Desventajas: Delayed arrival at Bangalore by more than 1 hour.
Ventajas: Inflight services
Desventajas: Delayed flight, missed connecting flight due to that. On the ground staff should have better coordinated from arrival to boarding of next flight. Chaotic and short staffed security personnel at Frankfurt airport. Overall a pathetic experience
Ventajas: There was nothing really special or to write home about on this particular Lufthansa flight: it got us there safely and ahead of schedule, albeit, uncomfortably (seats were extremely thin and uncomfortable) and the pitch/distance between seat rows was extremely short & cramped..
Desventajas: Seats could have been more comfortable; they were extremely thin and uncomfortable--and airline could give more legroom/pitch between seats.
Ventajas: There was nothing really special or to write home about--flight got us there safely and ahead of schedule, albeit, uncomfortably (seats were extremely thin and uncomfortable) and the pitch/distance between seat rows was extremely short & cramped..
Desventajas: Seats could have been more comfortable; they were extremely thin and uncomfortable--and airline could give more legroom/pitch between seats.
Desventajas: Food, entertainment program, pillows and blankets would have been nice,
Ventajas: nothing really. There were so many rude staff members at this airline. I saw people get yelled at by staff members. They were just trying to get information on the late flights and missed connections. It happened repeatedly. this company has the worst customer service I have seen probably ever.
Desventajas: They need to care about their customers and care for their customers better. They have a lot to be ashamed of.
Ventajas: Good movie selection. Attentive crew.
Desventajas: Lufthansa has poor boarding process causing a delay in our flight. Because our next connection flight (ALSO THROUGH LUFTHANSA) was in 40 mins per their booking, we arrived at the gate just prior to take off to find our flight had been given away and we had “missed” that flight. As a result, we were placed on a flight 4 hours later, resulting in a dangerous attempt at reaching our hotel at 11pm. Will never fly Lufthansa again.
Desventajas: Food was not fully prepared. potatoes were hard.
Desventajas: Lost one of my luggages
Desventajas: Very little legroom.
Desventajas: The least leg room in any flight I’ve taken. We had requested vegetarian and the flight from Frankfurt to Nairobi gave our meal to other passengers.they told us we had to eat the best dish or nothing. This on an 8 hour flight.
Desventajas: The plane was very old. On my seat, the TV screen did not work. The cabin crew was lazy. Nobody paid any attention to the Attendant light by my seat.
Desventajas: Delayed over 4 hrs, missed connecting flight as we were supposed to meet with in Frankfurt. Spent hrs getting a new itinerary, one bag never showed up in Nairobi.
Desventajas: Flight delayed so missed the connection. Had to pay $120 for hotel because the next flight was next day. Had to pick up luggage from connecting city and re check them the next day. Seat tray was crooked in the plane.
Desventajas: The food was overcooked for dinner and breakfast was a veggie wrap which was soggy and strange. Bring food with you!
Ventajas: Seats were ok and crew was kind and professional. Food was terrible on all flights. They gave mayo or cheese or something I can’t figure out in a sandwich on multiple flights. That thing though slightly different was terrible every time. Also gates changes and pilot landed in wrong part of the airport for its-fra leg and we had to have passportA checked while exiting the plane and had to take a bus. My transit time was short but gladly made it
Desventajas: I missed my second leg from fra-ist. The gate was changed and I was given wrong directions by airport employees so I went through a very long and painful wait at a security line that I didn’t need to go through had the airport info employees knew what they were doing or saying. I ended up missing the flight because of repeated wrong directions
Desventajas: Too short a connection between flights. Missed connection. No priority for those with connecting flights. No customer service to ensure passengers know which gates to go through and if passenger has chance of making flight. No recognition of time it takes to get through customs and security to make connecting flight. Actually any semblance of customer service was lacking for passengers to make connecting flights.
Ventajas: Uncomfortable seats
Desventajas: Nothing
Desventajas: Unexpected $100 baggage fee for second checked baggage
Ventajas: The crew were nice enough. However, I thought it was strange that the flight attendant woke up the guy next to me to see if he wanted to eat, which he didn’t.
Desventajas: Checking in was bad. We had difficulty with the agent, who said that we needed to wrap our plastic tubs. We have flown other airlines using these same tubs for 15 years. After our minor altercation, the food on the two legs from Dammam and then on to Atlanta was very bad. I am not very picky with food and like just about anything. However, I was unable to eat the food served in 2 out of 3 meals. My time on Frankfurt was also not very pleasant. I will most likely try to avoid Lufthansa in the future.
De origen alemán, Lufthansa es una aerolínea integrada en el Lufthansa Group, junto a otras compañías, como SWISS, Austrian Airlines, Brussels Airlines y Eurowings. Este grupo, a su vez, forma parte de la alianza aérea Star Alliance, compuesta por una treintena de aerolíneas de todo el mundo. Juntas han conseguido tejer una red de rutas que conectan más de mil trescientos destinos y abarca el 98 % de los de todo el mundo. Solo Lufthansa ofrece vuelos a más de doscientos destinos.
Esta compañía aérea dispone de cuatro posibilidades de tarifa: Economy, Premium Economy Class, Business Class y First Class. Tanto las tarifas Economy como Premium Economy admiten una pieza de equipaje de mano de hasta 8 kg de peso, mientras que las Business Class y First Class permiten subir al avión con dos piezas de equipaje de mano de hasta 8 kg cada una. En todas las categorías, las dimensiones por maleta deben ser de 55 × 40 × 23 cm como máximo. Adicionalmente, cada viajero puede llevar en cabina sin recargo un artículo personal del tipo de un bolso de mano, mochila para el ordenador portátil o sillita de viaje para bebés, en el caso de los pasajeros que viajen con alguno.
La aerolínea permite volar con mascotas como perros, gatos, liebres o conejos, si bien solo las dos primeras pueden llevarse en cabina. En este caso, el animal deberá ir en un transportín adecuado. El peso máximo admitido, incluido el del contenedor de transporte, es de 8 kg.
Esta compañía aérea cuenta con un servicio de internet a bordo, denominado FlyNet®, disponible en todos los vuelos de larga distancia y en algunos de corta y media distancia. Los pasajeros pueden escoger entre tres tarifas, dependiendo de si desean utilizar el servicio solo para mensajería, para navegar en internet o para ver series y películas.
