Todas las instalaciones estan super bien, todo muy limpio y comodo. Lo malo es el servicio al cliente en la recepcion son muy poco amables, no te hacen sentir bienvenidos como deverian. La comida del restaurant muy cara y no tan buena y como es se imaginarse las tienditas que tienen ahi super caras dos o veces mas caro q afuera asi antes de llegar compren afuera si quieren cocinar ahi y lleven sus accesorios de alberca.
Location, the staff was friendly and they took our security very seriously. The pillows on the sofa beds (square ones) were very, very dirty. We didn't have enough towels, I asked for one and I was told that we should get it but we never did.
a quick walk to the beach. Very nice pools and rooms! Only issue is that no one takes out the trash or makes the beds. I was only there for two nights but I can only imagine if it's bigger family or someone staying more nights what a hassle it will be to clean up.
Right on the ocean. Views are terrific. Great location, short walk to access beach. Nice pool, good security, gated complex. Walk to restaurants, bars, etc. Vendors bring jet skis and other toys to the beach for rent. Free Wi-Fi & good phone service. You are renting someone's condo, so the furnishings, quality & condition will vary from unit to unit. We had a 3 bedroom villa on the water. Had a great time, nothing notable to complain about.
It has a great location, walking distance to the beach, 2 to 3 minutes away from the malecon . The rooms are very spacious,clean, just great. I loved the view from the rooms balcony No
The location and security at the condos made our stay very comfortable No coffee in the lobby so make sure you bring your own.
This place was QUIET! Loved it! Just my honey and I for a quick overnight trip. This was definitely not the young party crowd which was perfect for us even though we're 30-40ish. More retired couples with grand kids visiting. Location was great, however, it was NOT beach front. Ocean front, yes. But if you want to walk out your door and walk into the ocean, you can't do it here. A 5 minute walk and you can get into the water though.
Very nice, clean room with great amenities and excellent location.
Good size rooms and great pool area You have to walk on lose sand across a few hotel to get to the beach area.
Everything it was great we plan to go back
Service and no deposit
No acces to the beach
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This place is idyllic. All the comforts of an American studio apartment, nestled in Rocky Point's Old Port. The owner took great care of us, providing tips about the area and making us feel at home. The inn is decked out in colorful Mexican decor and kept very tidy. This an absolute gem. No complaints whatsoever.
Close to the old part of town Unique hotel nice ownership air conditioning units were undersized, but we stayed during the peak hot season they didnt serve coffee in bed :)
The room was small, but used the space very efficiently. There was also a patio space with a beautiful view of the sea. The paint and decor was unique and beautiful, and everything was well maintained. The shower went into a drain in the bathroom floor, rather than taking up a separate space, but everything dried quickly in the coastal desert climate. I had to run the water for quite a while before it got warm, but once it did, it was plenty hot for my shower. This might mean an energy efficient heater with a switch, or a tankless system. I didn't ask. But LED lighting and solar panels suggest a commitment to environmental friendliness and efficiency. The owner was polite and friendly, and although he was not always in the office, we were able to keep in touch by text message. We got lost, and he stayed quite late waiting for us, and was very kind and polite about it. He made sure we knew that GPS might not get us there, and suggested printing a map from Google. This is important! The street names change frequently, and signs are not always accurate or even present. The hotel is right across fom the Plaza de Colosio in Old Port, next to an empty lot with "ocean view lot for sale" painted on a wall. I had to have a local show me the way the first time, but if you print out a map, you should have no problem. The location is convenient to a tourist section of Old Port, with shopping, patio restaurants, pharmacies, bars, frequent live music, palm trees, seagulls, fresh seafood, and ocean views. The people nearby are friendly and helpful. The WIFI was useful, since international data roaming can be quite expensive. This was a great value for the money. It had everything we needed, and nothing we didn't. Parking was listed as an amenity, but there isn't actually a parking lot. Street parking was available, and there is a gravel lot in the rubble of an abandoned building across the street. (Such abandoned structures are common in this part of Mexico, and do not indicate a bad neighborhood, as some Americans might fear.) So it is possible to park your car or truck nearby, but it's not what you might think from the description. Still, no one messed with our van there on the street, so it was fine. It is a border town, so it is best avoided during Spring Break. Since my husband and I look young, street vendors offered to sell us illegal drugs, and tried to pursuade us to come to tequila bars. This is not a reflection on the hotel, of course, but on American tourists who have corrupted this place. Overall, it was a lovely vacation. Navigating Puerto Penasco can be confusing, as street names change frequently, and signs are often incorrect or missing. Bring a map! And don't be afraid to ask for directions, even if you don't speak good Spanish. People here are generally friendly and glad to help, some for tips, many just out of genuine human kindness.
Good price Very old building even older rooms not a 5 star hotel not even a half star.
Hotel is near the beach, location is very centralized. TV don't work, toilet in room with no seat, hallways are wet from AC running, no Wi-Fi, dirty pool water. Rooms need to be renovated... Some fresh paint, toilet seat, cable TV and nicer bed linen would really make this a great hotel.
Close enough to the beach if walking without gear. Views were awesome. Pool is nice for the kids. Too far from beach if your hauling gear a foot. No way to drive up to beach had to drive around a bit. No fridge, no microwave, not enough towels. You had to sign out pool towels. Breakfast is in a cramped space and limited to hard boiled eggs and sweet bread some cereal and juice.
The hotel was close to the beach and there was a guard watching vehicles and people come to and from to increase safety. The hotel is not well maintained and the staff did not seem to care about their guests at all. There was no hot water in the room. I complained about it and was told to let the right tap run for 10-15 minutes because a pump was broken. That did not work cuz it was the cold tap so i had a cold shower. I suspect the guy at the front counter who lied to me had a good laugh at my expense. Complained again and on day 2 a guy fixed it after 5 minutes without tools. The pool and hot tub were freezing again i was told a pump broke. Well fix it!!! It's not my fault the hotel was empty and i assume that was why we were treated so poorly. I had to tip the cleaning lady twice before we got hand and face towels and a second bar of soap. The sliding glass door needs adjusting as it all rusty. We have push it open with great force. There is a lot of poorly maintained items in this hotel. Its really pooly managed no wonder why people avoid it. I checked out a day early due to a family emergency and when i asked for a refund for the night i never used. I was told to call the internet company because there was nothing they could do. I asked for them to help me and they refused. Saying their english was not very good. The first room they gave us had a broken sliding glass handle see above for reason why. Only one english channel on tv cnn and the remote did not work until i complained again and then a guy put in the code for the remote and the ac remote needed fixing too. Hey at least they tipped eveything they fixed something. In all it was a horrible experience and i will never recommend this hotel to anyone but i will tell people to avoid it!!! Best western should never affliate their name with this hotel as it is an embarrassment.
It was convenient to the beach and to The great restaurant at Plya Bonita. Dragging luggage upstairs.
Close to the beach small breakfast small but good to snack Jacuzzi is small a lot kids played in it beds are a look small in a way not the most comfy beds
Hotel employees stole from us. Nothing was done. 'Money was not refunded for hotel either Please do not stay here! This place is terrible