La ubicación está muy bien, la comida es excelente y las albercas están muy grandes. Que hacen distinción entre mexicanos y extranjeros.
Espectáculo nocturno No estaba donde yo pensaba (Akumal); el buscador me confundió; solicité hoteles en Akumal y este estaba ente ellos.
pues la verdad en si las instalaciones y la playa... estan super geniales y riquisimas.. y ni hablar de la comida!!! La animacion..
Ubicacion, calidad y excelencia
La calidad en el trato de su personal, la seguridad de estar en un lugar tranquilo y sin niños, a unos pasos de la 5ta ave. se me acabo el agua, pero llame a recepcion y en menos de 1 minuto restablecieron el servicio
Ubicación Buen tamaño de habitaciones Piscina El agradable personal de servicio La comida estuvo bien Las sábanas de las camas deben mejorar Las instalaciones del salón deben mejorar
Todo. Servicio simplemente increíble. Paredes finas
El personal era increíble. Hermoso complejo, buenas opciones Un olor horrible de las aguas residuales del mar. Era muy difícil disfrutar la playa. No se podía comer en las piscinas.
Nuestra habitación era preciosa Los espectáculos eran geniales La comida era excelente Me encantó poder salir directo a la 5ª Avenida La mayoría del personal era amable La playa estaba bien cuidada La piscina estaba helada. Parecía que siempre te estuvieran tratando de vender algo La piscina era pequeña La playa estaba llena Las sillas de playa eran viejas; tienen que actualizarlas
We were pleased with the variety and quality of the food from the Sol/Luna Grill restaurants except BBQ night. La Palapa del Sol's main food is buffet. We are not buffet people. Many of the better items on their full service menu cost extra for the All Inclusive people.
The staff were incredible. Great, personalized service from all of the staff made this stay exceptional. The facilities were modern, clean and well kept. The activity equipment was available and in good condition and the beach/poolside areas were clean and comfortable. For the most part the food and drinks were excellent. The buffet food was typical of what you would expect of a resort/hotel buffet but the poolside restaurants and bars had excellent offerings. La Rotonda bar had great sushi and wonderful service. The Los Murales restaurant was phenomenal. The food was excellent and the staff was attentive and pleasant. Had an issue with my original booking but the customer service department of the hotel was able to work it out after a few phone calls. The WiFi wasn't the best. The signal was strong around the resort but connectivity was often poor. When we were able to connect, speeds were acceptable for email and limited web browsing. The whirlpools are quite cool- barely warmer than the pool itself.
The facility was outstanding. A great place for the family. Wonderful staff and a perfect location close to downtown. Lack of entertainment. Food could use some improvement.
There wasn't anything that stood out as amazing... especially for the price... food was alright, drinks weren't anything special, beach was small... Traveling with a buddy and when checking in they didn't have any standard rooms with 2 beds available so had to upgrade to a 1 bd suite... they also had constant maintenance including jack hammering immediately adjacent to the restaurants at 8pm which was very loud and obnoxious.
I liked that everything was included. We were there for a wedding and they took care of everything. It was great The food was just okay, nothing to brag about.
Was very good vacation just didn't like the beach )-; but the stuff was amazing very friendly and the food was not so baddefinitely will go back... Was very good vacation just didn't like the beach )-; but the stuff was amazing very friendly The room was also very goodI definitely recommend this hotel
We were upgraded to a larger room. The room was very big and very nice. The staff were all very nice and accommodating. The food was good but not amazing. It just wasn't the right type of resort for us. It had a more pretentious feel than we like. I also think it would be nice to have a view of the beach from inside the resort. It is farther from town and shopping than I would have liked. It might be perfect for some but not us. Full disclosure, it rained most of the time we were there. I don't think my review would have been different if the sun were out, but it is possible.
en general nos gusto todo, la comida estaba muy buena, la atencion del personal siempre muy amable y con una sonrisa y la infraestructura del Hotel super bien .. volveremos a visitarlo el unico pero que le encontre es que habiamos ido años atras y el hotel contaba con discoteca...la eliminaron y en su lugar instalaron un sport bar.. nada que ver siempre estuvo vacio y esto quiere decir que despues de la cena no hay nada que hacer en el Hotel si no quieres salir de playacar... deberian volver a poner la disco.
The floor tiles are very slick. My husband fell & broke his arm the first day of our vacation. When we went to the front destk to get help, the manager told us to wait in our room & have $50 cash for the Doctor when he came. We got more compassion & help from the other tourists & the actual workers that clean than from the manager. I asked for an incident report & he refused several times. He said the incident was our problem & they were not resposible for anything. The Dr. put us in a cab & sent us to the hospital. My husband had surgery & was in the hospital 3 days. No one from the hospital checked on us. My husbands roommate had also slipped on the tile, and there were several tourists in the hospital that had slipped. When I went back to the front desk for help I was crying & still no one asked how my husband was, & if I needed anything. They acted like I had the plaque. When I brought him back & asked where I could get ice, they said they would bring it to the room, they were stil...
We stayed at Riu Palace the first week of January 2012. We had a wonderful time, stayed 5 nights. I would called a family type resort. Lots of couples of all ages, as well as families with kids. The beach area is great, white sand, enjoyed the walks on the beach. We walked to Playa a couple times (about a 30 minute walk). We loved the food. We ate a 3 of the 4 reservable restaurants, liked Krystal the best. We thought the buffet selection for all meals was very good, plenty of fresh fruit and vegtables available at all times, if your not into the meats and fried stuff. The buffet restaurant also had a themed 'Mexican' night. Definately recommend this. Just a note for the men for the dinner meals. Long pants are required, jeans are OK, lots of men wore jeans. The wait staff at this resort was second to none, very friendly, and always right there if you need something. The room fridge restocked everyday. 24/7 room service included. We will for sure be coming back to Riu Palace again, and...
Hard-working, friendly staff make you feel right at home in this beautiful, newly renovated (Dec 2012) all-inclusive property. The first night we stayed, the toilet wouldn't flush properly and the staff immediately came and addressed the problem. The landscaping was mature and gorgeous, and the beach front location and new pools were a great spot to relax during the day. Buffet as always offers something for everyone. Would highly recommend this to anyone.
Loved staying at the Riu Palace Mexico! The service was outstanding, especially the bartenders at the swim up bar:) The food was great, rooms were spacious and clean, and the shows were entertaining. The wristbands allow you to take advantage of other Riu properties. We loved going across to the Rui Tequila for drinks and a little dancing. What I liked best was the beautiful palm tree lined beach. Plenty of water activities available on site. The spa is really good, as well.
When we arrived to the hotel we were welcomed by professional staff, had a nice/tasty glas of papaya juice and then our luggage was taken to our room by a porter. At first it was a WOW, such a nice place, the food, service, beach, etc was great. Overall the place is awesome, but one thing I have noticed being such a big company and have no security camera is a big NO NO. This place is not even close to be secure, we had to hide everything we could to a very small safe provided by hotel, but you phisically can't put there everything possible. So we heard that someone was robbed during their stay. We've traveled to other places in Mexico and never experienced anything like that. My advise to you guys, put some cameras at least outside your building, you will have less stress on having to walk around when it's raining, humid etc. Other than that, the place is great, service is as well. My favorite drink was cappuccino w/out sugar, very tasty, well other drinks were great as well, but i am...
We loved the hotel and staff. The grounds were super and the location was great. Two problems with the Riu Palace. The A/C was not sufficient for the rooms. The coolest it was in my room was about 80F. Our party had 10 rooms, all were too darn hot. The second problem had to do with the dress code for the restaurants in the evening. Men were required to wear slacks however women could wear just about anything. Slacks would not be a problem, except it is too darn hot in august to dress up for a buffet dinner. Several of the outdoor restaurants were not air conditioned, so they were really hot. You could wear shorts to the non ac restaurants. It was too hot in those restaurants even in shorts. I did not cool off until I got in a cab going home.
I went with my parents and husband for 7 nights. This Riu is somewhat quieter than the other nearby Rius...but you have a gold bracelet, which means you can go to any of the Rius if you want more party than relaxation. Good food, good nightly entertainment. Excellent drinks one day in a coconut on the way to the beach. Beach is fantastic. Water beautiful. If you enjoy relaxing on the beach or playing in the ocean (snorkeling, body board, catamaran.... )this is the place to go! Bring an insulated mug to take your drinks to the beach. The gift shop in the lobby is a bit pricey -much better deals on 5th St in downtown Playa. We were married in Mexico 5 years ago and this is our third trip back to the area. Have stayed at the Riu Tequila before, but rooms at the Palace Mexico are nicer and you're just 2 minutes to the beach instead of 15. First time at this resort and would return again -especially if the parent's are buying!
Its our favorite resort. We love the location. We can walk into playa del carmen..in twenty minutes. The beach is great. We spend much more time there than by the pool. The shows are pretty weak, but we enjoy dancing outdoors in the evening to a three piece orchestra. We also love the food and the beautiful bar off the lobby. The rpm is undergoing a serious makeover. We toured one of the 'new' rooms...ugh would be my review. It's very modern...chrome y glass. Not my taste. Still. For now a wonderful resort
We enjoyed our stay very much! The beach was great and lots of activities were offered throughout the resort. The nightly entertainment was a treat! The staff was very friendly and the service was excellent. We were pleased with the variety of food choices at the buffet and the dinners at the restaurants were excellent. Can't wait to come back!
This resort is excellent. Although the bed was uncomfortable for my husband's bad back but when we told the front desk, within 5 minutes we had a mattress pillow top cover on the beds in our room. The staff was very, very welcoming and accommodating. Anytime we asked for anything they took care of it immediately. They all went above and beyond. We will go back to this resort and keep the Riu resorts in mind whenever we travel.
I would go back, this is very nice location, clean beach
I would go there again. But I'll be prepared to sleep in an uncomfortable bed.
Except for the issue of being booked in an unpreferred room type with two beds instead of a single (king or queen), all aspects of the hotel were wonderful. The hotel staff were so kind and always came by to ask if we needed anything. The tours arranged by the hotel were fun. The variety of food options was plentiful. The beach was clean and quiet since we were at the end of the hotel 'zone'. The hotel was within walking distance to shops on 5th. No taxi needed. I highly recommend this hotel for couples, not necessarily for families.
I had my wedding at this resort 10/27/12 and everything went great. We were upgraded to the honeymoon suite free of charge from the concierge room. The staff was very friendly and helpful, rooms were clean and all faced the ocean. The beach was beautiful and eventhough the resort was next to the pier where the ferry for Cozumel leaves the beach wasn't too busy. The only down side is the entrance of the resort doesn't look that impressive but everything else was.
We thoroughly enjoyed ourselves at this luxury hotel. The facilities and staff were amazing. We will definitely be going back!
We loved almost everything.The sevice,food,drinks,entertainment were great.The only thing that wasn't, is that we were to have a deluxe room with a resort view.Instead we got a room that construction and junk below our room. We were told there was no room available but they would tell us if one did. They never did.Later we found out the Hotel was only 60% full. I guess we should have complained. I would tell friends about this place and would go back again.... Besides the room placement very Happy with this place...
Location Bed was bad
Es un hotel bueno, lastima que tenga wi fi pero haya que pagar por tener internet. Que haya que pagar muy caro para tener internet
A 30 minutos andando de Playa del Carmen (tb hay taxis que valen 50 pesos),habitacion muy amplia,muy buen servicio,playas e instalaciones buenas,comida rica y variada. No me gusto la charlita de 90 minutos que llaman "desayuno de bienvenida" donde te intentan vender un producto del hotel a las pocas horas de estar alli.
La atención del personal es increíble!! Mucha variedad de restaurantes dentro del hotel.
Me ha gustado mucho la habitación, con un gran yacuzzi, todo muy nuevo y confortable. El servicio del kids club muy bueno, a mis hijos les encantó. Los restaurantes temáticos una buena opción al buffet. No hay nada que no me haya gustado.
El lugar es paradisiaco, la comida buena y esplendida en los restaurantes especializados. En la recepcion Riviera Lobby son bastante ineficientes, para informar sobre las habitaciones, para hacer reservas en restaurantes, etc. y especialmente para hacer los trámites de check-out, empezando por la encargada del servicio, sin embargo en el lobby del Meeting Point, son muy agradables y eficientes.
el servicio del personal el precio del salon de belleza
El personal del hotel, la habitación grande, muchas piscinas, comida variada tipo bufet y sobretodo el mar Caribe. Si no te gusta el plan todo incluido, no es para tí.
Todo excelente. El personal siempre con una sonrisa y predispuesto a colaborar. Mi hijo de 12 años disfruto muchisimo el teens club. La playa espectacular. Los restaurantes (salvo el oriental) buenisimos. Lo unico que no nos gusto es que los maleteros estan "enganchados" con los taxistas del hotel, y arreglan con ellos un 25% arriba de la tarifa. Hay que conocer previamente los valores para no pagar lo que no corresponde.
La atención fue en su mayoría muy buena Si, me dieron una habitación en la piscina de adultos y yo iba con un menor
Lo que mas nos gustó fue el area de la Piscina y los jardines. a su vez el personal del hotel es muy coordial. Nada nos gustó todo
El personal del hotel es muy amable y atento excepto el de la recepción que les falta calidez en comparación con el resto, las instalaciones son excelentes, comida exquisita, habitaciones limpias, muy buena relación calidad precio. La playa del hotel no es muy bonita en comparación a otras en Playa del Carmen, al parecer no tiene un buen registro de las reservas por internet ya que al llegar al hotel me pidieron impresa mi reservación y al hacer el check out me querían cobrar en pesos mexicanos siendo que había reservado en dólares, lo cual por el cambio no me convenía pagar, los restaurantes a la carta no abren todos los días, aparte de eso todo estuvo excelente
Los jardines eran muy agradables. La habitación olía a limpio. Las almohadas eran muy incómodas, tanto que parecía cómico. No era posible dormir bien. Me despertaron una hora y media antes de lo que pedí, a las 2 de la madrugada. No había agua caliente en la ducha. El techo era delgadísimo y oía cada paso que daba el vecino de arriba. El servicio era regular. Las bebidas no eran buenas y la comida apenas aceptable.
Lo que mas me gusto es su amabilidad en el servicio al huesped, la pase genial y las actividades del staff de recreatividad la verdad me sorprendio por la forma de entretener al huesped, esto es muy bueno para aquellos que van con hijos pequeños en mi caso no lo era ya que no los tengo aun Esta ubicado en la rivera maya no en el centro de playa del carmen si bien no es lejos porque hay una distancia de 30 cuadras aprox pense en su momento que era mas cerquita como para poder si queria ir sola a dar una vuelta al centro mientras mi pareja descansaba en el hotel. Si bien el hotel cuenta con 4 restaurantes no todos estaban abiertos ya que no era plena temporada igualmente se como de 10 pero si lo ofrecen tendria que estar todo al servicio
Desde que llegamos todos nos atendieron de una maner espectacular. Todos los empleados son cortéses y educados. Para poder disfrutar de ciertos bebidas alcoholicas premium, tiene uno que comprar un bracelete por día con un valor muy alto. Lo hubiesen publicado en el paquete.
La atencion de su personal y su entorno Por momentos malos olores