Hoteles en Playa del Carmen

The location is fantastic. The staff was so friendly and accommodating. The rooms are clean and decorated nicely. For the money this hotel is absolutely a great great deal!! Because my wife and I stayed there last year and were responsible for five rooms this year's trip, based on our recommendation, it would have been nice to receive some sort of appreciation discount.

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Everything was perfect; better than we could have imagined! The attention to detail was probably the best part and the staff always so friendly and willing to assist w/o any expectation of a tip but very grateful when one was provided. Absolutely not.

en general nos gusto todo, la comida estaba muy buena, la atencion del personal siempre muy amable y con una sonrisa y la infraestructura del Hotel super bien .. volveremos a visitarlo el unico pero que le encontre es que habiamos ido años atras y el hotel contaba con discoteca...la eliminaron y en su lugar instalaron un sport bar.. nada que ver siempre estuvo vacio y esto quiere decir que despues de la cena no hay nada que hacer en el Hotel si no quieres salir de playacar... deberian volver a poner la disco.

The facility was outstanding. A great place for the family. Wonderful staff and a perfect location close to downtown. Lack of entertainment. Food could use some improvement.

We were pleased with the variety and quality of the food from the Sol/Luna Grill restaurants except BBQ night. La Palapa del Sol's main food is buffet. We are not buffet people. Many of the better items on their full service menu cost extra for the All Inclusive people.

The staff were incredible. Great, personalized service from all of the staff made this stay exceptional. The facilities were modern, clean and well kept. The activity equipment was available and in good condition and the beach/poolside areas were clean and comfortable. For the most part the food and drinks were excellent. The buffet food was typical of what you would expect of a resort/hotel buffet but the poolside restaurants and bars had excellent offerings. La Rotonda bar had great sushi and wonderful service. The Los Murales restaurant was phenomenal. The food was excellent and the staff was attentive and pleasant. Had an issue with my original booking but the customer service department of the hotel was able to work it out after a few phone calls. The WiFi wasn't the best. The signal was strong around the resort but connectivity was often poor. When we were able to connect, speeds were acceptable for email and limited web browsing. The whirlpools are quite cool- barely warmer than the pool itself.

Me ha encantado todo, volvere pronto seguramente. Gracias a todo el personal del hotel por su excelente trato...

Except for the issue of being booked in an unpreferred room type with two beds instead of a single (king or queen), all aspects of the hotel were wonderful. The hotel staff were so kind and always came by to ask if we needed anything. The tours arranged by the hotel were fun. The variety of food options was plentiful. The beach was clean and quiet since we were at the end of the hotel 'zone'. The hotel was within walking distance to shops on 5th. No taxi needed. I highly recommend this hotel for couples, not necessarily for families.

We thoroughly enjoyed ourselves at this luxury hotel.  The facilities and staff were amazing.  We will definitely be going back!

We loved almost everything.The sevice,food,drinks,entertainment were great.The only thing that wasn't, is that we were to have a deluxe room with a resort view.Instead we got a room that construction and junk below our room. We were told there was no room available but they would tell us if one did. They never did.Later we found out the Hotel was only 60% full. I guess we should have complained. I would tell friends about this place and would go back again.... Besides the room placement very Happy with this place...

The pool on the rooftop is beautiful! Great, friendly service. Close to downtown, restaurants, and shopping. Loved our time at Cacao! I didn't like leaving! :)

A 30 minutos andando de Playa del Carmen (tb hay taxis que valen 50 pesos),habitacion muy amplia,muy buen servicio,playas e instalaciones buenas,comida rica y variada. No me gusto la charlita de 90 minutos que llaman "desayuno de bienvenida" donde te intentan vender un producto del hotel a las pocas horas de estar alli.

Es destacable la amabilidad de todo el personal, el cuidado de las instalaciones y los servicios que ofrecen..excelente elección a la hora de tomar vacaciones.. no posee un servicio wifi acorde con el hotel, el que se ofrece es limitado y presenta multiples problemas en su uso..