Comentarios recientes
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- Neutrales
- Negativas
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2.0
Bad they did not treated me well
Ventajas: None
Desventajas: Too much money they charged me
opinión proveniente de
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2.0
WARNING
Desventajas: The roads are death traps, third world country roads at its finest. Animals on the road to Puerto escondido from Oaxaca city, it was a terrifying experience, wouldn't recommend it to no one. PLEASE do not drive these roads, no reception, ambulance, or any kind of proper medical attention in case of an emergency. You have been warned.
opinión proveniente de
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2.0
There was no car available. Was this a scam?
Ventajas: Nothing
Desventajas: The total lack of car availability was extremely inconvenient. The very low price of the daily rental should have been a tip-off to me that it was not a real deal. I cannot really fault Hertz for this, I believe Kayak has no idea about doing business in Mexico.
opinión proveniente de
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7.2
What is a reservation?
Ventajas: After arguing I got a free upgrade on the vehicle
Desventajas: Didn't like having to argue after already having done everything in my power before pickup to ensure that the vehicle I had RESERVED would be available. An issue I've experienced with Hertz and other rental agencies in Mexico is that even though I reserve a vehicle with automatic transmission, I have invariably arrived to be told that only standard was available. When the agent informs me of this, they never apologize on behalf of the agency and never offer anything to make up for the inconvenience (unless in their mind offering me the opportunity to pay for an upgrade is suppose to be some kind of favor) It doesn't seem to me that you actually honor reservations if you don't set aside the specific car that has been reserved. Furthermore, on this occasion I called Hertz an hour before arriving to the agency to confirm that an automatic was indeed available. They told me that it was, but this was simply not the case when I arrived to the agency to pick up the car. At the agency, I was told that the call center doesn't actually check with the agency to see if the car is available. So the call center just told me what I wanted to hear? I don't know what else to say except that this is a mess - I strongly urge Hertz to address these issues.
opinión proveniente de
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2.0
They gave my reservation away
Ventajas: Nothing as I was not able to rent a car through Hertz... since it is the high tourist season they gave my reserved car away to someone else because I arrived 10 mins after the time i said I would arrive
Desventajas: Everything.. they gave my car away and there were no others to rent since it is the high season
opinión proveniente de
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2.0
Experience
Desventajas: Hertz was unable to respect my reservations because I was late due to my flight being delayed by a half hour. Hertz should have found another accommodation for my family of 5, instead they said I would have to take a car that was 4 times more expensive than the initial quote.
opinión proveniente de
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2.0
They denied the type of vehicle that i reserved
Ventajas: They tell me the price on line its not right one so i will not use this such of service until they change the policy.
opinión proveniente de
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2.0
No car available with a booked reservation.
Ventajas: Nothing to like, no car.
Desventajas: There was no car available upon arrival or through out the duration of the trip. Had a reservation booked well in advance.
opinión proveniente de
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2.0
Desventajas: When I arrived I was told they had no more cars. Besides this, the man working at the desk was rude and mocking.
opinión proveniente de
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6.8
Desventajas: Pick up was great! Drop off was more difficult. We had let the agent know we needed to drop off the car between 6 and 6:30AM. He gave us instructions to park in front of the airport. When we got to the airport there was no agent. We approached a number of people to assist us, nobody knew quite what to do. We had to check in for our flight, so were unable to sit with the car. The agent arrived just before the car was towed (thank goodness!). But everybody was very nice! The 7:30 flight to Houston is a regularly scheduled flight from that airport. It would be helpful to have the desk staffed earlier than 7:00.
opinión proveniente de
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4.8
Car not available at time specified; price???
Ventajas: Car was clean, air conditioned, and just big enough.
Desventajas: We requested a small car. Were given the choice of eating 90 minutes, or getting a much larger SUV. We waited. Cannot tell if price charged was close to what had been indicated in reservation because of the various required add-ons (taxes & fees - not gas or insurance).
opinión proveniente de
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2.0
What a complete and utter ripoff. Ruined my trip.
Ventajas: Absolutely nothing. I'm beyond furious.
Desventajas: When I arrived to pick up the car, I was told they did not have it. I was instead offered a different vehicle that cost over twice as much. What is the point of making a reservation if there isn't a vehicle reserved for me? I had to cancel my plans as a result of Kayak making me a completely empty promise.
opinión proveniente de
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7.2
What is a reservation?
Ventajas: After arguing I got a free upgrade on the vehicle
Desventajas: Didn't like having to argue after already having done everything in my power before pickup to ensure that the vehicle I had RESERVED would be available. An issue I've experienced with Hertz and other rental agencies in Mexico is that even though I reserve a vehicle with automatic transmission, I have invariably arrived to be told that only standard was available. When the agent informs me of this, they never apologize on behalf of the agency and never offer anything to make up for the inconvenience (unless in their mind offering me the opportunity to pay for an upgrade is suppose to be some kind of favor) It doesn't seem to me that you actually honor reservations if you don't set aside the specific car that has been reserved. Furthermore, on this occasion I called Hertz an hour before arriving to the agency to confirm that an automatic was indeed available. They told me that it was, but this was simply not the case when I arrived to the agency to pick up the car. At the agency, I was told that the call center doesn't actually check with the agency to see if the car is available. So the call center just told me what I wanted to hear? I don't know what else to say except that this is a mess - I strongly urge Hertz to address these issues.
opinión proveniente de
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6.8
Desventajas: Pick up was great! Drop off was more difficult. We had let the agent know we needed to drop off the car between 6 and 6:30AM. He gave us instructions to park in front of the airport. When we got to the airport there was no agent. We approached a number of people to assist us, nobody knew quite what to do. We had to check in for our flight, so were unable to sit with the car. The agent arrived just before the car was towed (thank goodness!). But everybody was very nice! The 7:30 flight to Houston is a regularly scheduled flight from that airport. It would be helpful to have the desk staffed earlier than 7:00.
opinión proveniente de
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2.0
Bad they did not treated me well
Ventajas: None
Desventajas: Too much money they charged me
opinión proveniente de
-
2.0
WARNING
Desventajas: The roads are death traps, third world country roads at its finest. Animals on the road to Puerto escondido from Oaxaca city, it was a terrifying experience, wouldn't recommend it to no one. PLEASE do not drive these roads, no reception, ambulance, or any kind of proper medical attention in case of an emergency. You have been warned.
opinión proveniente de
-
2.0
There was no car available. Was this a scam?
Ventajas: Nothing
Desventajas: The total lack of car availability was extremely inconvenient. The very low price of the daily rental should have been a tip-off to me that it was not a real deal. I cannot really fault Hertz for this, I believe Kayak has no idea about doing business in Mexico.
opinión proveniente de
-
2.0
They gave my reservation away
Ventajas: Nothing as I was not able to rent a car through Hertz... since it is the high tourist season they gave my reserved car away to someone else because I arrived 10 mins after the time i said I would arrive
Desventajas: Everything.. they gave my car away and there were no others to rent since it is the high season
opinión proveniente de
-
2.0
Experience
Desventajas: Hertz was unable to respect my reservations because I was late due to my flight being delayed by a half hour. Hertz should have found another accommodation for my family of 5, instead they said I would have to take a car that was 4 times more expensive than the initial quote.
opinión proveniente de
-
2.0
They denied the type of vehicle that i reserved
Ventajas: They tell me the price on line its not right one so i will not use this such of service until they change the policy.
opinión proveniente de
-
2.0
No car available with a booked reservation.
Ventajas: Nothing to like, no car.
Desventajas: There was no car available upon arrival or through out the duration of the trip. Had a reservation booked well in advance.
opinión proveniente de
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2.0
Desventajas: When I arrived I was told they had no more cars. Besides this, the man working at the desk was rude and mocking.
opinión proveniente de
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4.8
Car not available at time specified; price???
Ventajas: Car was clean, air conditioned, and just big enough.
Desventajas: We requested a small car. Were given the choice of eating 90 minutes, or getting a much larger SUV. We waited. Cannot tell if price charged was close to what had been indicated in reservation because of the various required add-ons (taxes & fees - not gas or insurance).
opinión proveniente de
-
2.0
What a complete and utter ripoff. Ruined my trip.
Ventajas: Absolutely nothing. I'm beyond furious.
Desventajas: When I arrived to pick up the car, I was told they did not have it. I was instead offered a different vehicle that cost over twice as much. What is the point of making a reservation if there isn't a vehicle reserved for me? I had to cancel my plans as a result of Kayak making me a completely empty promise.
opinión proveniente de
