Terrible experience in Mexico City

Ventajas: Car was ok - clean, though the back suspensions were already damaged and not the model type we had requested through priceline (one level down)

Desventajas: No respect for the reservation, and the quoted price. Staff looked like they hated working in that office, and was less than friendly. Unfortunately, we were in a hurry to leave, and renting the car took 1.5h, so battled a bit, but could not get through. Here are some details. 1. They could not find the reservation. 2. Once we had a payless customer rep on the phone, they said they would honor the price of the reservation but did not. 3. Bottomline - rental price / day was multiplied by 4; we had to pay for the full insurance that supposedly is compulsory in Mexico City (which is not true after verifying). I came out to 270$ for a 4 day rental instead of the $20 quoted by priceline. 4. We returned the car half a day earlier, and did not get any appreciation or discount. Also had to go through a 10 min inspection (which thankfully did not lead to any extra charges), though it would not have mattered since they made us pay the full insurance. This experience was terrible. Hard to say whether it was Payless or just this office. However, this was bad enough for me not to ever want to be a Payless customer. I would also recommend that Payless takes a close look at this Mexico Juarez office.

Ventajas: Horrible service. Big scam operation charging us 3x the price and refusing to waive cdw even though we had it on our credit card, telling us no insurance works in Mexico. Liars and scammers

Desventajas: Everything. From the rude agents to the scam price to telling us that they couldn't find our reservation and that they couldn't do anything about it. Don't rent here.

Horrible, véase mi otro comentario antes.

Ventajas: Nada me gustó

Desventajas: Cuando regresé el coche me quisieron hacer responsable para 2 rayos en el coche. Pero como hice fotos el día de la entrega no hubo una discusión...

They denied our booking

Ventajas: They did not honor our booking

No respetan precio de reservación! "No te vamos a

Ventajas: Nada

Desventajas: Tengo mi reservación y comprobante de mi seguro que todos los coches rentados están asegurados. No lo respetan "por leyes Mexicanas ", pero tampoco me dan un seguro de liability al precio máximo referido por Kayak. Sino me obligan comprar el paquete completo a un precio muy diferente al precio contratado con Kayak. Calidad del coche mal. Frenos necesitan servicio y presión llanta baja.

Deceptive pricing

Ventajas: The attendant was nice enough

Desventajas: This is a scam. While the cost of the rental on Kayak was very low, the cost of required insurance is about $50/ day. We didn't end up taking the rental and lost half a day. Better to use taxis and the bus system. Kayak should disclose the cost of insurance.