Comentarios recientes
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- Neutrales
- Negativas
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4.0
Ventajas: First of all, they did not have a car for us, that we reserved. So we had to go to a different hertz across town and get one there at an incredibly inflated cost. More than twice as much. Second of all, the car they gave us, was quite possibly the worst car I have ever driven in my life. A really unsafe and insecure car. Third, when I returned the car, the agent refused to call me a cab and told me I had to walk to the airport to find one. It was an expensive and awful rental experience. I will never rent from them again. Honestly I feel completely ripped off of $1200, when it was supposed to be $500. So so so disappointed. I will also be writing a letter to hertz about this, as I feel scammed and honestly felt unsafe in the car.
Desventajas: Everything.
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8.4
Desventajas: the insurance prices
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5.2
Desventajas: No car was available even with my reservation
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2.0
Ventajas: Nothing
Desventajas: The price provided by Hotwire had nothing to do with the price given by the car rental company so I did not end up renting the car through the chosen company
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4.4
No available cars
Desventajas: I rented a car with a B class, but when I arrived they told me that they didn’t have that size and there were only two kinds left with a high price.
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2.0
Once I get to rental office my price was 5 times higher!!
Ventajas: Nothing
Desventajas: Online price is way off!!!!
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6.0
Very confusing
Ventajas: The fact that it is a recognised brand
Desventajas: No one knew where the Hertz kiosk was. No signs to direct you. No sign on the pickup van or where you needed to be to get picked up. Not user friendly
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10.0
Ventajas: Todos los trabajares de Hertz se portaron de la manera mas atenta ,el auto limpio,la cuota del carro fue la que me prometieron ,asistencia para regresar al aeropuerto en fin muy buen servicio.
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2.4
overcharged us, Terrible service, junky tiny car
Ventajas: The return went pretty well and shuttle left on time.
Desventajas: They reserve it as one price and then they never have the car and then charged us more money for a far smaller car than what we reserved for. They wouldn't allow us to waive the insurance even though I had a printed letter from my insurance and I agreed to a large deposit. I'll never rent here again.
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2.0
Would not honor rental cost - poor service
Desventajas: We arrived within the 2 hour pickup window clearly stated on the customer rental agreement. However, both the sales rep (and the manager) would not recognize our rate and were pushing us to pay $240 more for the 1 day rental. When we refused, they started bargaining - reducing it to $120 USD, then $85 as their "final offer." As a global brand, we expected Hertz to maintain it's quality - no matter its location. We were hoping to avoid such bad experiences like this by going with your company. We ended up just canceling the car for the day -- missing all the activities we already planned and booked for the day (losing that money and our valuable vacation time).
opinión proveniente de
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2.0
No reservation found in their system
Ventajas: They didn't find my reservation and wanted to charge me some Absurd amount per day for the rental so I went to another company.
Desventajas: They were not able to find my reservation. So I used another company with better rates.
opinión proveniente de
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6.8
Hate the bait and switch mentality with car rental
Ventajas: Great car, easy access to the company.
Desventajas: I rented the car with a charge of US$150 (approx) but ended up paying US$550 due to insurance charges, etc. Can-t companies simply quote the full amount for the rental or separate the line items so that we know what the charges are?
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8.4
Desventajas: the insurance prices
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6.8
Hate the bait and switch mentality with car rental
Ventajas: Great car, easy access to the company.
Desventajas: I rented the car with a charge of US$150 (approx) but ended up paying US$550 due to insurance charges, etc. Can-t companies simply quote the full amount for the rental or separate the line items so that we know what the charges are?
opinión proveniente de
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4.0
Ventajas: First of all, they did not have a car for us, that we reserved. So we had to go to a different hertz across town and get one there at an incredibly inflated cost. More than twice as much. Second of all, the car they gave us, was quite possibly the worst car I have ever driven in my life. A really unsafe and insecure car. Third, when I returned the car, the agent refused to call me a cab and told me I had to walk to the airport to find one. It was an expensive and awful rental experience. I will never rent from them again. Honestly I feel completely ripped off of $1200, when it was supposed to be $500. So so so disappointed. I will also be writing a letter to hertz about this, as I feel scammed and honestly felt unsafe in the car.
Desventajas: Everything.
opinión proveniente de
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5.2
Desventajas: No car was available even with my reservation
opinión proveniente de
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2.0
Ventajas: Nothing
Desventajas: The price provided by Hotwire had nothing to do with the price given by the car rental company so I did not end up renting the car through the chosen company
opinión proveniente de
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4.4
No available cars
Desventajas: I rented a car with a B class, but when I arrived they told me that they didn’t have that size and there were only two kinds left with a high price.
opinión proveniente de
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2.0
Once I get to rental office my price was 5 times higher!!
Ventajas: Nothing
Desventajas: Online price is way off!!!!
opinión proveniente de
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6.0
Very confusing
Ventajas: The fact that it is a recognised brand
Desventajas: No one knew where the Hertz kiosk was. No signs to direct you. No sign on the pickup van or where you needed to be to get picked up. Not user friendly
opinión proveniente de
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2.4
overcharged us, Terrible service, junky tiny car
Ventajas: The return went pretty well and shuttle left on time.
Desventajas: They reserve it as one price and then they never have the car and then charged us more money for a far smaller car than what we reserved for. They wouldn't allow us to waive the insurance even though I had a printed letter from my insurance and I agreed to a large deposit. I'll never rent here again.
opinión proveniente de
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2.0
Would not honor rental cost - poor service
Desventajas: We arrived within the 2 hour pickup window clearly stated on the customer rental agreement. However, both the sales rep (and the manager) would not recognize our rate and were pushing us to pay $240 more for the 1 day rental. When we refused, they started bargaining - reducing it to $120 USD, then $85 as their "final offer." As a global brand, we expected Hertz to maintain it's quality - no matter its location. We were hoping to avoid such bad experiences like this by going with your company. We ended up just canceling the car for the day -- missing all the activities we already planned and booked for the day (losing that money and our valuable vacation time).
opinión proveniente de
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2.0
No reservation found in their system
Ventajas: They didn't find my reservation and wanted to charge me some Absurd amount per day for the rental so I went to another company.
Desventajas: They were not able to find my reservation. So I used another company with better rates.
opinión proveniente de
