I'm a Pastor and I asked for a 1pm checkout due to a wedding ceremony I was performing in Huntington Beach at 4pm. Initially I was told no problem. I called on Saturday morning to confirm and my request was denied. Staff did not apologize, offer any solutions and I was very disappointed.
The room was very large and very comfortable. The facilities were very clean and aesthetically pleasing, although I was unable to spend much time there due to a business conference I was attending. I read good things about the restaurant, however, was unable to check it out for the same reasons. I was given the opportunity to check-in before noon and to request additional towels, both of which I selected. However, upon arrival I was told that I was unable to check-in early AND that, even if possible, it would cost an additional $40. Furthermore, I did not receive additional towels. So, my question became, why even offer these things if you're not going to provide them upon request.
Everything about the hotel was really really good. It is such a good value for the money. The beds were very comfortable the room was very clean and the staff was very friendly wouldn't hesitate to stay there again anytime.
I didn't like much. My experience was horrible here. We were lied to by the staff. Due to their lies, we ended up stranded at the event we were attending. We booked this hotel specifically for the free shuttle, and even made sure of times and venue location that it would all work out. Well, it didn't and the customer service desk did NOTHING to resolve. What an awful experience! I will never stay there again!
liked the restaurant in the courtyard There were large bugs in our bathroom -- unacceptable
Excellent service. Staff were very helpful and friendly!
Nice area to behind the hotel to walk. Larger room size Service was somewhat lacking. I stayed 3 nights. My room was never serviced by the cleaning crew after I checked in. Mattress was very firm and not very comfortable. Hotel nickel and dimes for everything. Self parking was $22 a night. Hotel Concierge wanted to charge me an additional $20 a night when I (a solo traveller) requested a king bed upon arrival instead of two queens, even though the hotel was half empty and the published rates of the king rooms were $35 less a night than the nightly rate I had paid for my stay.
Me encanta la zona y el edificio y sus alrededores.
A sólo unos pasos del Teatro Segerstrom y al otro lado de la calle de South Coast Plaza. Bien cuidado, amable y personal bien informado. La habitación era muy cómoda y tranquila. Disfrutamos de la experiencia. No había nada que no nos gustase.
Ubicación. Starbucks dentro. Buenas prestaciones en el baño. Hubo un problema con la ropa de cama al llegar. Aparte de eso, fue una experiencia muy agradable.
The restaurant service was the worst service I have ever experienced in 35 years of travelling to the USA. The waiter at breakfast on both mornings was the worst I have had anywhere in the world.Despite complaining on the first morning the service was the same the next day
Nothing Wifi never worked although several attempts with staff to fix issue Executive lounge sub par Room sub par Parking charge per day too expensive
Close to the mall. No clean rooms available upon arrival. It took 40min waiting in the lobby to get a room that was already reserved.
veronica was very helpful showing my wife and i the wayto the pool she went out of her way to help us when i booked breakfast buffet was included when i arrived and try to get our voucher for breakfast the desk said it was not included this added 100 more dollars to my stay so all in all it was not a great deal
Pool was great! Lots of space and fun games around the pool. Rooms were nice, good breakfast and fun bar/lounge
I liked the pool, room size, little market downstairs with reasonable prices, location to where I was going and the feel of the hotel. There is a mini refrigerator that you can fill up. I like the concept, instead of an overpriced minibar. The front desk was confused as to when breakfast ended. (We were told 8am which is ridiculous, but it was actually 9:30.) we missed a few days due to thinking we missed it. The carpet and little features could be updated, but for the most part it was clean. We would stay again.
I had a problem with another room being extremely loud and disruptive,, the front desk and security took care of the situation, quickly. Also, the GM comped my valet charges...still not what I expected from a hotel like this.
I stayed a long weekend here with my friend and the lovely people at hotel Irvine really made us feel like welcome guests! From the complimentary bikes, to the Friday night movie on the lawn, to the friendly and delightful staff, every minute here was relaxing and stress-free. My friend has severe food allergies which the staff graciously and professionally worked arround for her. It really meant a lot to be able to enjoy my mini-vacation knowing that everything we needed was being taken care of. Thank you so much!
We loved our room with a view. Even though the hotel was busy with dance competition and softball teams, our room was quiet and service was great. We will definitely be back soon!
TOO LARGE THROUGHT IT WAS A BOUTIQU
The hotel is centrally located and six minutes from the airport, making it a great choice if you've an early morning departure or late night arrival. Our room was very quiet. The Marketplace was great for snacks and provided a good selection of tasty foods. The staff was friendly and the bed comfortable. The parking fee of $22-24 per night seems excessive for a suburb like Irvine which is pretty much made of concrete, shopping malls and parking lots. The sink drain didn't work properly, one of my pet peeves in a hotel in any price category and unexpected in this type of hotel.
Good hotel, excellent location. Clean and comfortable. The music in the lobby is a bit loud.
The grounds, the staff was friendly and helpful, bed was comfy, pool area and 24 hour marketplace were very nice. Paying for parking, odd odor on the different floors, no cold water, half-closed shower door.
Impressive, grand entry, airily quick check-in, comfortable beds, clean shower Music at the bar was so loud you couldn't hold a conversation. In addition the check-in attendant never told me details, such check-out time or that a continental breakfast was included ( I had to ask the next morning). They seemed rushed and ready for the next customer. Another issue was non-smoking on a designated non-smoking floor. I smelled smoke as I slept and saw butts on the carpet in the hallway. Lastly, breakfast was limited to toast, cold cereal, yogurt, and hard-boiled eggs.
Loved the market place and the Dj at the bar in the evenings!
Comfort No room service Weird shower stall that is made so its hard to reach handles
El colchón era muy cómodo. No hay opción de aparcamiento. Servicio de aparcamiento por $32, pero a mitad de precio para vehículos híbridos.
32 dólares por noche de aparcamiento obligatorio, es ridículo. Aparte de eso, un bonito lugar.
Por debajo de la media en cuanto al servicio La habitación tenía un olor extraño. Pedimos cambiar mi habitación en recepción y me dijeron que no se podía. Me dijeron que tendría pagar la diferencia de precio. El servicio de limpieza de habitaciones trabajaba a las 22:00 en otras habitaciones vacías mientras estábamos tratando de dormir. El aparcamiento debería ser gratis. Seguro que hay mejores opciones. Sin duda no vuelvo.
Convenient location, comfortable room, adequate parking, good value given prices of other hotels in the area. A metal clanking repeatedly from 2 a.m. to 4 a.m., which woke me up multiple times the one night I was there, which I didn't hear the rest of my stay. It makes me think it was the result of cleaning or maintenance; if so, it's a poor choice at that time of day and inconsiderate.
Everything exceeded my expectations. Staff was VERY kind. Room was way more than I paid for. Everything was just perfect. I have absolutely no complaints what so ever. All around great!
Clean. Staff was kind and polite 1) room was very small 2) we arrived 20 min early and waited. And waited as if the only room in the huge hotel was the small Kayak rate room??
Location only The air conditioner wasn't working, was too hot, we open the window and a lot of noise
Good shower. Rain style shower head. Good restaurant and friendly staff. Lotion in the bathroom was already used. No refrigerator in room. Location of ice only on the first floor. Old furniture. 10 dollars a night for parking.
TheDesk Was Very Nice...Checked To Make Sure Room Was good
Close to the venue we had to attend
I enjoyed how peaceful and quiete the stay was. No microwave available in room.
It was located just across the OC Fairgrounds which very convenient ifuring the fair. It is also easily accessible near the H73 and H55. Also close to all the beaches (Huntington, Newport and Laguna) and shopping malls. Some rooms are too close to the backyard parking. Breakfast has no fruits !!!!!!!!!!
Clean, comfortable rooms. Laundry facilities if I wanted to do my own laundry. Cleaning service if I wanted that. Very professional Staff.
Big bedroom Location: literally on the highway. Breakfast not as good
I would highly recommend this hotel. Great location near freeways, shops, beaches. Great facilities and staff. Would stay again.
they were always helpful. Convenient location. Complete breakfast. Big rooms. It should be a 4 * hotel
The staff was helpful and business like. Kathleen and the cook were the most friendly people We've ever met. Even though we were the only ones there for dinner, we were treated like royalty. The room was spacious and clean.
I liked the fact that it was so close to the OC Fair grounds. And also I like the serviceand attention the staff provided. n/a
I usually only stay at Best Westerns. But after my experience at the Newport Mesa Inn I never want to go again. Basically got kicked out of continental breakfast because we had a service dog, even though I let them know and asked questions when I checked in the night before. Couldn't even get one glass of juice without being stopped and asked to leave "the common area" because people complained. Really? A couple complaints within a minute? We walked in minding our own business and our dog was quiet in our own arms, beahving perfectly fine. And for those ignorant people's information, we purposely got a small, hypoallergenic nonshedding dog so it would be less inconvenient, especially for those with allergies. Maybe you can at least bother to ask us some questions before just asking us to leave. So we check to see if we can at least sit outside, but that area is occupied by people smoking. So they seriously want us to eat our breakfast outside in the smoking area? And we can't take it to our room either? It says, "The ADA mandates that the service dog and handler have access to all public places. This is the law." So is the hotel and their "common area" not a public place? "Businesses may not: Refuse admittance, isolate, segregate, or treat this person less favorably than other patrons." I'm so angry even as I'm typing this, because it just reminds me what annoying trouble we went through. I have never had this problem at hotels until today. I have half a mind of suing these people, or taking it up to corporate. We came to celebrate my fiancé's birthday and our anniversary, but we left feeling degraded, and our day in Newport was ruined. Thanks Best Western.
Location- however- think about driving a longer distance than staying close- The food was processed and bad- the hotel was old, bathrooms were dingy- floors dirty- sad the call it an ok hotel. The air didn't work- and the manager said it did- how about the customer is right???? It was just a place to set out heads! Nothing more- ohhhh and ice machine sucke as well-
Helpful and cheerful staff. Clean room. Comfortable bed. Few restaurants in walking distance.
hotel confortable para pasar unos dias muy tranquilo y sobretodo que tiene internet wi-fi gratis en todas partes y eso muy bueno para poder comunicarse. que no tenga room service los alimento y las bebidas hay que ir a buscarlos y depende de la hubicacion de la habitacion es lejos
El título lo dice todo. Construcción deficiente, tales que se puede oír a todo el mundo caminando. Nos dieron una habitación al lado de la habitación de custodia así que había un susurro de vibración constante en la unidad. Los huéspedes gritando durante la noche. Supongo que eso es lo que se paga cuando se reserva aquí. La habitación estaba limpia pero obviamente vieja (baldosas quebradas, pocos accesorios, etc. ). digo no hay salida tardía a menos que hables con el director. Salida tardía cuesta $50 por 30 minutos.
El personal era amable y servicial. El aire acondicionado no funcionaba lo suficientemente bien para llegar al dormitorio en la parte de atrás. El sofá era bastante incómodo y estaba roto.
muy buena relacion precio servicioo para pasar una noche, excelente el personal de recepcion
No te puedes equivocar
Tenían una cómoda cama!!!
I love the pool area, and a staff member even gave out free Popcycles to the kids! Staff also quickly brought us a crib all set up and ready to use. I like that there is a seperation between rooms. Rooms are on the small side, but suited our needs. It would be a tight squeeze with more than 2 kids.
Liked it there very much. The temp in the room was either freezing or warm.
Hotel Staff were very nice. Pool area had Black Widow webs and eggs under chairs and tables. Notified the front desk.
A little run down. The room smelled "wet" and mildewy. The pool was nice and quiet and we enjoyed the ping pong table, even though there was only one ball that was cracked.
Having to pay $24 a night for parking is ridiculous!
The friendliness of the staff
The staff is VERY sweet and helpful. Great location. Valets were SO SWEET! Extremely clean. My ONLY problem was I reserved TWO DOUBLE BEDS. I brought my 15 year old daughter and her best friend For a one night getaway. I received an am txt that our room would be ready at 4pm.. So we went to fashion island for fun lunch at Lemonade And some shopping. When we went to check in.. At 4pm.. I was told That they had over sold and our room had one king bed. In my reservation I specified THREE PEOPLE! I feel like I got bumped cuz I reserved thru kayak... Paid less. They brought up a HUGE rollaway That took up half the room. We couldn't even make room for it.. So we all 3 slept in one bed. Not the end of the world.. But I would have appreciated better communication. Beautiful hotel and we had a lot of fun.
It was close to malls and movies. Not the best views in Newport
Spa was amazing! Pay for parking and taking extra money for deposit
Marriott hotels have always been an enjoyable experience. The room, location and overall stay was very nice. The in room dining as well as pool service staff was beyond slow. The drinks by the pool had a 30 minute ticket time and I had to call in room dining 6 times before my what was supposed to be surprise order of champagne arrived. I'm in the industry as well and understand things get busy. The in room dining gave us some strawberries as an apology for the delay which was nice but th pool staff did nothing to appease everyone's clear annoyance with the slowness of service. It wouldn't deter me from returning necessarily but it does make me question the hiring process at this location. Not only was the pool staff slow, the gentleman had the personality of a shoe.
Fantastic location.Great value for money.Very clean.Great pool and jacuzzis.Will definitely be back!Even a Starbucks!And a great bar.Fire pits at night.Sunset was incredible to top off a great getaway.10/10.
El parking cubierto está nuy bien, así como la zona nueva. Habitación limpia y cómoda y el servicio bueno. Estaría bien que proporcionaran mapas de la zona.
La conexión Wi-Fi gratis, y el jacuzzi y la piscina. Las habitaciones son amplias y parecen de IKEA, bien decoradas y tele grande. Hay un local de donuts a la vuelta regentado por unas chinas un poco bordes pero es barato. Todo bien excepto un día que un grupo de gente del lugar alquiló la habitación de al lado para hacer una fiesta. Unas llamadas a recepción y amenazar con llamar a la policía y todo resuelto.
Excelentes habitaciones recién renovadas, con todos los nuevos nombramientos. El personal era muy servicial con los problemas de wifi. Me sorprendió un cargo extra ( $57), tarifa del resort y aparcamiento de pago. El precio de kayak estaba bien hasta que los impuestos y tasas adicionales que sumaron y hubo mucho descuento.
The Hotel was truly five star, excellent staff and the rooms were great. Good location but you need a car to get anywhere in California. The Fashion Island shopping centre is next door and offers alternative dining options. This was our first visit to Newport Beach and the Hotel was a positive start to a great trip. As with most west coast hotels the parking costs do increase the cost of staying but overall this was a minor issue.
Very relaxing, wonderful food and brilliant staff. Did not use Spa. Pool was good. We had to move rooms as there was building work on that side of the hotel. Very surprised that they even put guests in such rooms as work started as early as 5am and we did not sleep after that time.
The decor was awesome A little pricy
Great location - right across from Fashion Island shopping center. Easy access to restaurants, movies, shopping. Staff was very courteous and friendly. This was my second stay here. I would come back.
Nice hotel which is close to PIMCO and Pacific Life Insurance
Very nice & comfortable rooms Wonderful staff. Very helpful & personable Nothing. All was good
The location was perfect close to shops, restaurant with easy access. The hotel rooms were very comfortable & roomy. The staff was excellent, exceeded any expectations. My toilet had some trouble flushing but aside from that no problems. Please do not print that for public use.
I think the valet parking fee was too high. There wasn't any options provided to self parking. You had no choice but to pay $32 parking fee.
everything except the HOT, HOT, HOT weather. could not get hotel room cool enough in face of heat wave (25 degrees above expected temperature).
We come back regularly. The hotel is well appointed and the staff is very professional. Rooms are comfortable and view to ocean side over fashion island is super. Oak Grill Room on the deck for breakfast is a treat.
Hotel was beautiful, staff was courteous and friendly. $29/day for valet parking when no public parking was available. This added an additional 10% to the total cost of my stay. Ridiculous.
Excellent customer service. Everything was great!
The large bathroom with a separate shower and bath was amazing. The bedrooms had doors separating it from the spacious living room. The bed was extremely comfortable. There were 2 TVs with a fairly good selection of channels. The hotel is located away from places to eat so ordering room service sounds great but it's extremely overpriced. Price of parking was ridiculous. Sofa bed was extremely uncomfortable and the extra blankets were scratchy.
They charge $25 for parking and there are no other parking options.
$28 for parking a night? Like just hide it in the fee or something because it's just ridiculous. I'd guess that 95% of guests arrive with at least one car.
Loved that the bedroom was separate from the family room, complimentary mini fridge, bath tub & stand up shower was a big plus, easy access to freeway, food & beach! Other than noise from remodeling, I love love love this location!
Parking should be more clear that it is charged.. I would have rather just ubered there
Nice facility, friendly staff, comfortable large room. $28 for parking in a non-enclosed lots seemed kinda high, but what can you do. A 3.5-4 star hotel at this rate you really can't complain
Newly remodeled and well kept up. Quiet, and a great view. Service at the cafe was awesome. The price I paid was a very good value.
Good location. They are charging you for a bottle of red wine that is in your room. They tell you as they are giving you the key that it's included in the price - well we didn't drink the wine nor did we want to pay for it. It doesn't matter that if you don't want it - you are paying for it anyway, how ridiculous!
Rooms are very nice with 4 star amenities. mix of families, locals and travelers First night room was noisy due to being close to event space. They switched rooms for me next night with an upgrade and waved resort fee. Very professional and accommodating staff.
Our room had such a great view of the bay. It was very relaxing and quiet. We kept the balcony doors open almost the whole time! The staff was very polite and accommodating whenever we asked for anything. The first room we were put in, the shutters were broken and would not close for privacy. As soon as I called down, they had someone come up and move us 5 doors down within minutes. The staff was very polite and helpful.
Great room on marina. It took over an hour to check in. Hotel did not have my Kayak reservation right and I had to spend a lot of time on the phone getting it straight. Also, make sure you get a room with a water view.
The staff was very friendly and accommodating at the front desk, restaurants, housekeeping, and pool. Room was big and it was nice getting bottled water every day. Food at the restaurant (lunch) was surprisingly good and sitting outside by the bay was enjoyable. Overall, the facility was "tired" and is in need of renovations. Especially, the pool area lounges and chairs were old and stained. We prefer fitted sheets (which these were not) and carpets throughout the hotel (room, elevator, halls) need attention. We were told by one of the maintenance personnel who was in our room to fix a sliding shutter door, that the hotel was be remodeled within the next 3 months which is encouraging. Location was somewhat of a catch-22. It was nice being on the harbor but you really couldn't walk anywhere to shop or eat. Must have car if you want to go anywhere off site. Overall, we had a good time.
Heat didn't work. Charged $28 for parking without alerting us in advance. Room was completely standard of any hotel. Room service forgot our dressing, and the food was subpar