Big bedroom Location: literally on the highway. Breakfast not as good
The staff was helpful and business like. Kathleen and the cook were the most friendly people We've ever met. Even though we were the only ones there for dinner, we were treated like royalty. The room was spacious and clean.
I enjoyed how peaceful and quiete the stay was. No microwave available in room.
I liked the fact that it was so close to the OC Fair grounds. And also I like the serviceand attention the staff provided. n/a
Helpful and cheerful staff. Clean room. Comfortable bed. Few restaurants in walking distance.
Location- however- think about driving a longer distance than staying close- The food was processed and bad- the hotel was old, bathrooms were dingy- floors dirty- sad the call it an ok hotel. The air didn't work- and the manager said it did- how about the customer is right???? It was just a place to set out heads! Nothing more- ohhhh and ice machine sucke as well-
I would highly recommend this hotel. Great location near freeways, shops, beaches. Great facilities and staff. Would stay again.
Clean, comfortable rooms. Laundry facilities if I wanted to do my own laundry. Cleaning service if I wanted that. Very professional Staff.
I usually only stay at Best Westerns. But after my experience at the Newport Mesa Inn I never want to go again. Basically got kicked out of continental breakfast because we had a service dog, even though I let them know and asked questions when I checked in the night before. Couldn't even get one glass of juice without being stopped and asked to leave "the common area" because people complained. Really? A couple complaints within a minute? We walked in minding our own business and our dog was quiet in our own arms, beahving perfectly fine. And for those ignorant people's information, we purposely got a small, hypoallergenic nonshedding dog so it would be less inconvenient, especially for those with allergies. Maybe you can at least bother to ask us some questions before just asking us to leave. So we check to see if we can at least sit outside, but that area is occupied by people smoking. So they seriously want us to eat our breakfast outside in the smoking area? And we can't take it to our room either? It says, "The ADA mandates that the service dog and handler have access to all public places. This is the law." So is the hotel and their "common area" not a public place? "Businesses may not: Refuse admittance, isolate, segregate, or treat this person less favorably than other patrons." I'm so angry even as I'm typing this, because it just reminds me what annoying trouble we went through. I have never had this problem at hotels until today. I have half a mind of suing these people, or taking it up to corporate. We came to celebrate my fiancé's birthday and our anniversary, but we left feeling degraded, and our day in Newport was ruined. Thanks Best Western.
Close to the venue we had to attend
they were always helpful. Convenient location. Complete breakfast. Big rooms. It should be a 4 * hotel
It was located just across the OC Fairgrounds which very convenient ifuring the fair. It is also easily accessible near the H73 and H55. Also close to all the beaches (Huntington, Newport and Laguna) and shopping malls. Some rooms are too close to the backyard parking. Breakfast has no fruits !!!!!!!!!!
Me encanta la zona y el edificio y sus alrededores.
A sólo unos pasos del Teatro Segerstrom y al otro lado de la calle de South Coast Plaza. Bien cuidado, amable y personal bien informado. La habitación era muy cómoda y tranquila. Disfrutamos de la experiencia. No había nada que no nos gustase.
The room was very large and very comfortable. The facilities were very clean and aesthetically pleasing, although I was unable to spend much time there due to a business conference I was attending. I read good things about the restaurant, however, was unable to check it out for the same reasons. I was given the opportunity to check-in before noon and to request additional towels, both of which I selected. However, upon arrival I was told that I was unable to check-in early AND that, even if possible, it would cost an additional $40. Furthermore, I did not receive additional towels. So, my question became, why even offer these things if you're not going to provide them upon request.
Everything about the hotel was really really good. It is such a good value for the money. The beds were very comfortable the room was very clean and the staff was very friendly wouldn't hesitate to stay there again anytime.
liked the restaurant in the courtyard There were large bugs in our bathroom -- unacceptable
I didn't like much. My experience was horrible here. We were lied to by the staff. Due to their lies, we ended up stranded at the event we were attending. We booked this hotel specifically for the free shuttle, and even made sure of times and venue location that it would all work out. Well, it didn't and the customer service desk did NOTHING to resolve. What an awful experience! I will never stay there again!
I'm a Pastor and I asked for a 1pm checkout due to a wedding ceremony I was performing in Huntington Beach at 4pm. Initially I was told no problem. I called on Saturday morning to confirm and my request was denied. Staff did not apologize, offer any solutions and I was very disappointed.
El parking cubierto está nuy bien, así como la zona nueva. Habitación limpia y cómoda y el servicio bueno. Estaría bien que proporcionaran mapas de la zona.
La conexión Wi-Fi gratis, y el jacuzzi y la piscina. Las habitaciones son amplias y parecen de IKEA, bien decoradas y tele grande. Hay un local de donuts a la vuelta regentado por unas chinas un poco bordes pero es barato. Todo bien excepto un día que un grupo de gente del lugar alquiló la habitación de al lado para hacer una fiesta. Unas llamadas a recepción y amenazar con llamar a la policía y todo resuelto.
The restaurant service was the worst service I have ever experienced in 35 years of travelling to the USA. The waiter at breakfast on both mornings was the worst I have had anywhere in the world.Despite complaining on the first morning the service was the same the next day
Nothing Wifi never worked although several attempts with staff to fix issue Executive lounge sub par Room sub par Parking charge per day too expensive
Close to the mall. No clean rooms available upon arrival. It took 40min waiting in the lobby to get a room that was already reserved.
veronica was very helpful showing my wife and i the wayto the pool she went out of her way to help us when i booked breakfast buffet was included when i arrived and try to get our voucher for breakfast the desk said it was not included this added 100 more dollars to my stay so all in all it was not a great deal
No te puedes equivocar
muy buena relacion precio servicioo para pasar una noche, excelente el personal de recepcion
El título lo dice todo. Construcción deficiente, tales que se puede oír a todo el mundo caminando. Nos dieron una habitación al lado de la habitación de custodia así que había un susurro de vibración constante en la unidad. Los huéspedes gritando durante la noche. Supongo que eso es lo que se paga cuando se reserva aquí. La habitación estaba limpia pero obviamente vieja (baldosas quebradas, pocos accesorios, etc. ). digo no hay salida tardía a menos que hables con el director. Salida tardía cuesta $50 por 30 minutos.
Tenían una cómoda cama!!!
El personal era amable y servicial. El aire acondicionado no funcionaba lo suficientemente bien para llegar al dormitorio en la parte de atrás. El sofá era bastante incómodo y estaba roto.
hotel confortable para pasar unos dias muy tranquilo y sobretodo que tiene internet wi-fi gratis en todas partes y eso muy bueno para poder comunicarse. que no tenga room service los alimento y las bebidas hay que ir a buscarlos y depende de la hubicacion de la habitacion es lejos
Much better than the Ritz @ Laguna Nigel or Montage. Outstanding service
the views and the bungalow room was great food service (both in room and at the pool lunch) was slow, inaccurate and not as expected. although the food quality was very good.
EVERYTHING was Amazing. The view, service, room service, amenities and the room was perferct We loved everything
The place is awesome and we really enjoyed it The place is 5stars but the service and the employees are 0 stare
Beautiful resort! Loved our room. Food was amazing! Love the boutique on site. Front desk was great. Had an early check in. Staff overall was very slow and not to experienced when it came to bellman and room service. Every time we called for something we sat on hold for a period of time. Then when we left the resort i couldn't see out of my car windows. I had hard water spots all over my beautiful clean mercedes. The sprinklers covered my car and when i asked the valet to help with windex they looked at me like I was crazy.
Location only The air conditioner wasn't working, was too hot, we open the window and a lot of noise
Good shower. Rain style shower head. Good restaurant and friendly staff. Lotion in the bathroom was already used. No refrigerator in room. Location of ice only on the first floor. Old furniture. 10 dollars a night for parking.
Convenient location, comfortable room, adequate parking, good value given prices of other hotels in the area. A metal clanking repeatedly from 2 a.m. to 4 a.m., which woke me up multiple times the one night I was there, which I didn't hear the rest of my stay. It makes me think it was the result of cleaning or maintenance; if so, it's a poor choice at that time of day and inconsiderate.
Everything exceeded my expectations. Staff was VERY kind. Room was way more than I paid for. Everything was just perfect. I have absolutely no complaints what so ever. All around great!
TheDesk Was Very Nice...Checked To Make Sure Room Was good
Clean. Staff was kind and polite 1) room was very small 2) we arrived 20 min early and waited. And waited as if the only room in the huge hotel was the small Kayak rate room??
Proximity to beach. Stayed facing the street side and it was loud.
We live in fullerton and stayed here in Newport and loved it. The beach was great. It was detached enough to not be too close to the very loud Newport area further south. Overall great trip.
Nothing I started my period during the night and got a little blood on the sheets and they charged my credit card $150 without even telling me for "damage" to the room. It was extremely offensive and I will never stay here again. I am NOT happy.
The floors were very dirty, walking on the carpets in socks resulted in black on the bottoms. Bed was a little hard. Breakfast did not have good selections. Won't stay there again...
Price was right. Hot tub was hot. Pool could use a little cleaning.
Location and staff All was great
El colchón era muy cómodo. No hay opción de aparcamiento. Servicio de aparcamiento por $32, pero a mitad de precio para vehículos híbridos.
Por debajo de la media en cuanto al servicio La habitación tenía un olor extraño. Pedimos cambiar mi habitación en recepción y me dijeron que no se podía. Me dijeron que tendría pagar la diferencia de precio. El servicio de limpieza de habitaciones trabajaba a las 22:00 en otras habitaciones vacías mientras estábamos tratando de dormir. El aparcamiento debería ser gratis. Seguro que hay mejores opciones. Sin duda no vuelvo.
Que mantenga un estándar básico de calidad, pese a estar frente al aeropuerto. La amplitud de las habitaciones y su confort. El buen trato del personal.
Personal de la recepción fue muy cortés. Ojalá me dijeron que el hotel por el aparcamiento, por día.
Breakfast excellent. Free Internet. Good location. Parts of the hotel could do with updating.
Quite for relaxation Nothing I can think off.
Very clean, room with internet and service attendants were excellent. The food was very good. Ciomplement the fitness center with more options than what was available.
Manager on site was very rude and unfriendly ! He never apologized for his behavior nor did he offer a solution
The staff was very friendly and accommodating at the front desk, restaurants, housekeeping, and pool. Room was big and it was nice getting bottled water every day. Food at the restaurant (lunch) was surprisingly good and sitting outside by the bay was enjoyable. Overall, the facility was "tired" and is in need of renovations. Especially, the pool area lounges and chairs were old and stained. We prefer fitted sheets (which these were not) and carpets throughout the hotel (room, elevator, halls) need attention. We were told by one of the maintenance personnel who was in our room to fix a sliding shutter door, that the hotel was be remodeled within the next 3 months which is encouraging. Location was somewhat of a catch-22. It was nice being on the harbor but you really couldn't walk anywhere to shop or eat. Must have car if you want to go anywhere off site. Overall, we had a good time.
Our room had such a great view of the bay. It was very relaxing and quiet. We kept the balcony doors open almost the whole time! The staff was very polite and accommodating whenever we asked for anything. The first room we were put in, the shutters were broken and would not close for privacy. As soon as I called down, they had someone come up and move us 5 doors down within minutes. The staff was very polite and helpful.
Heat didn't work. Charged $28 for parking without alerting us in advance. Room was completely standard of any hotel. Room service forgot our dressing, and the food was subpar
Rooms are very nice with 4 star amenities. mix of families, locals and travelers First night room was noisy due to being close to event space. They switched rooms for me next night with an upgrade and waved resort fee. Very professional and accommodating staff.
Great room on marina. It took over an hour to check in. Hotel did not have my Kayak reservation right and I had to spend a lot of time on the phone getting it straight. Also, make sure you get a room with a water view.
The decor was awesome A little pricy
Very relaxing, wonderful food and brilliant staff. Did not use Spa. Pool was good. We had to move rooms as there was building work on that side of the hotel. Very surprised that they even put guests in such rooms as work started as early as 5am and we did not sleep after that time.
The location was perfect close to shops, restaurant with easy access. The hotel rooms were very comfortable & roomy. The staff was excellent, exceeded any expectations. My toilet had some trouble flushing but aside from that no problems. Please do not print that for public use.
Hotel was beautiful, staff was courteous and friendly. $29/day for valet parking when no public parking was available. This added an additional 10% to the total cost of my stay. Ridiculous.
We come back regularly. The hotel is well appointed and the staff is very professional. Rooms are comfortable and view to ocean side over fashion island is super. Oak Grill Room on the deck for breakfast is a treat.
Very nice & comfortable rooms Wonderful staff. Very helpful & personable Nothing. All was good
The Hotel was truly five star, excellent staff and the rooms were great. Good location but you need a car to get anywhere in California. The Fashion Island shopping centre is next door and offers alternative dining options. This was our first visit to Newport Beach and the Hotel was a positive start to a great trip. As with most west coast hotels the parking costs do increase the cost of staying but overall this was a minor issue.
Nice hotel which is close to PIMCO and Pacific Life Insurance
everything except the HOT, HOT, HOT weather. could not get hotel room cool enough in face of heat wave (25 degrees above expected temperature).
I think the valet parking fee was too high. There wasn't any options provided to self parking. You had no choice but to pay $32 parking fee.
Great location - right across from Fashion Island shopping center. Easy access to restaurants, movies, shopping. Staff was very courteous and friendly. This was my second stay here. I would come back.
Excellent customer service. Everything was great!
I love the pool area, and a staff member even gave out free Popcycles to the kids! Staff also quickly brought us a crib all set up and ready to use. I like that there is a seperation between rooms. Rooms are on the small side, but suited our needs. It would be a tight squeeze with more than 2 kids.
Having to pay $24 a night for parking is ridiculous!
Hotel Staff were very nice. Pool area had Black Widow webs and eggs under chairs and tables. Notified the front desk.
Liked it there very much. The temp in the room was either freezing or warm.
A little run down. The room smelled "wet" and mildewy. The pool was nice and quiet and we enjoyed the ping pong table, even though there was only one ball that was cracked.