General appearance of hotel and amenities, very adept staff, excellent location I was surprised that a deluxe king room would have such uncomfortable chairs and such a very small bathroom (cramped and confining; no room to move around) compared to other downtown Hyatt Regency properties and other hotels in the same price range
I did like the bed. I didn't like the house cleaning services, I didn't like the no parking semi-close to the main lobby (yes there is an attached parking garage, but you have to walk a good distance to get to the garage and it's an additional $10, parking per day). Also, I didn't care for the ice machine or vending machine for that matter only being located on one end of the Hallway; feels as if a hotel @ this price point should have a set up for these services on both ends of the hallway. And the fact that the staffing didn't listen to my concerns or attempt to remedy the problems weren't beneficial towards them either. Don't suggest anyone whom expects hospitality, quietness or functionality to stay there.
Location & Staff Tub/shower drain drained slowly/plugged & AC Unit made loud noise when turning off - couple maintenance items ought to have been resolved before guests were in the room.
Room was clean and comfortable, bathroom sink would not drain, no temperature on the Furnace/AC walll unit so temp control was not good , hi or low, heat or cool. Too cold or too warm. Areas are shut down and dark ( bar and breakfast room). Hotel felt abandoned except for the person at the front desk. Breakfast was a joke.. its food, on styrofoam plates with plastic forks..