Que no hay rampas para llegar a todos lados, que no manejen paquetes de todo incluido
instalaciones y nivel (estatus) falta de red wi fi
Es un excelente hotel con muy buena ubicación, el hecho de que tenga playa exclusiva lo ase aun más especial. No todo me parecio bien. el personal es muy amable
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La playa Hotel muy viejo, necesita una reforma
la privacidad y las instalaciones los precios de los restaurantes y las grandes distancias a recorrer. Los elevadores deben cambiarse
Su ubicacion, las instalaciones, el servcio amable de su gente
la alberca estaba sucia
ubicación no servia el aire acondicionado hasta que lo reportamos
la atención del personal el baño, que no tiene terrazas, y que solo cuentan con una silla de ruedas.
la atencion de sus empleados y su deliciosa variedad de alimentos deben mejorar en su room service y el servicio de internet ya que hay un acceso muy limitado.
La tranquilidad Pesimo sistema de Internet, tenia mejor señal del hotel adjunto.
que no tienen personal para masaje, personal para check out de hotel muy torpe
la calidez del staff como tambien la vista de las habitaciones la playa siempre tiene bandera negra asi que no se puede utilizar. el servicio de internet inalambrico no existe sino en el lobby y solo en algunas ocaciones.
Fantastic friendly service and beautiful beach.If I were rich Id go every year.The meal plan is the best way to go for a late breakfast and dinner.Well worth it because the food is great.We saved by going to the little store down the beach and buying beer there.At the tides they are $* each. Our room was wonderful and very cllean.The lagoon and all the lush plants make this resort so pretty.
The room was beautiful and the landscaping gorgeous. The Viceroy sits on a prime piece of beach real estate with a spectacular view of the bay. The food at the hotel restaurant however is average and the prices astronomically high. For example $62 for a surf and turf meal for one, without beverages. Upon departure from the hotel we were apprized of an additional 10% service charge per day for grounds keeping. I recommend eating elsewhere, you'll save a bundle and have a much better experience. Thursday night in Zihuatenejo is Pozole night throughout the village and I recommend visiting the Santa Prisca restaurant. Visit the Coconuts restaurant, El Mediterraneo, and save some money for an evening at Tentaciones. Use the buses and taxis to get around they're much cheaper than Renting a car and equally as accessible. Take a sunset cruise on the catamaran Picante. Book your excursions in advance yourself on the Internet You'll save money time and patience from dealing with undependable ...
Villa Del Sol is a great spot to head if you want to be waited on hand and foot. Service, food and grounds are A-1. Keep in mind this is a 5 star resort and the prices reflect that.'
From the second I stepped onto their property, I was treated like a queen! Anything I needed, questions, they were there for me. I noticed they treated every single person like they were queens and kings. If you don't go, you will miss the best place on earth. I am 100% going to return in 2009. I'm already doing research for the best vacation packages. See you there!!!
An extremely warm and inviting boutique style hotel. Great rooms, great food. Fun to lay all day under the palpas and order room service. Not for the faint of wallet though. It is pricey. Food was great as noted, but expensive. However you could walk down the beach and get a good meal also. Hotel room was awesome. We stayed in a Beach Suite right by the main pool. Service was good and the best part was the coffee they brought every morning fresh with pastries. We did have some left over food in the room however that got consumed by some smaller four legged friends, but we never caught them in the act. Note Area activities (i.e. snorkeling, scuba, tours) should be done off hotel grounds as they are marked up significantly at the Hotel. Definetly will return. Best vacation to date.
There seem to be 3 eras of construction - 1950s motel looking 2-story, 80's 1-2 story Spanish adobe with bright yellow interiors, and new modern spacious rooms with light neutral tones. We got the more modern and really enjoyed it - large, nice bathroom, pretty tile and stone work, nice private pool in front of sliding doors that the bed faced and small very private patio. Beach front and beach furnitue were nice. Service was nice - helpful, but not pushy or in your way. But, overall upkeep was 'okay' and staffing and amenities were slim. Couldn't ever find a towel on the beach or at the pool. Pools were small. Beach front wasn't raked regularly (and needed it). Products in the bath were of poor quality and had an offensive perfume smell. Felt nickle-d and dimed for water - a no name brand for $5. Food was of superior quality. But, food prices were outrageous! 'Spa' only offers nail services and massages, no lockers or way to spend the day. Taxi into town was cheap, quick, and convenie...
no children allowed, pricey but nice for the honeymoon couple
The staff and ground at this hotel are absolutely incredible. The beach was well kept and their dine anywhere policy was very nice. I agree with other posters about the prices (a bit high in comparison to other locations). We took advantage of the spa and enjoyed a massage on the beach - truly incredible. Pro: Service was prompt and friendly. Put plainly it was the best we have ever enjoyed at a hotel. Everyone spoke English and was eager to help me learn bits of Spanish. Grounds were beautiful with flowers everywhere. Mixed drinks were great and the selection was incredible (150 different types of tequila?!). Finally the beach... raked each day with the perfect mix of palms and lounge chairs. The staff would stealthily set up a dining table directly behind your lounge chair whenever you requested a menu. Cons: The bed was one of those NASA foam things (not very comfortable for a whimp like me used to sleeping on a pillow top). There were some frogs in the lagoon that ke...
For a description of the Tides Zihuatanejo, look under PERFECTION in the dictionary. Beach, service, rooms, amenities, food, ambience, etc. We were so grateful for the online company offering a vacation package there. I am ambivalent about writing a rave review of this hotel, because I want it to stay quiet and available, but do want it to continue to be successful. From the hanging king-size beds beachfront, to the plunge pools, to the plasma TVs with DVD players, you will think you are in Mexican heaven.
We were looking for a small comfortable hotel on the beach with good service and food and we got exactly what we were looking for and more. The staff were all very polite, efficient and courteous. Our beach side room was perfect with our only small gripe being that the bed was not very comfortable. The location is beautiful with lovely views that I never tired of. The adults only infinity pool was kept at a perfect temperature and with a no kids it was a great place to have a drink and relax. My wife and I would certainly return.
The Tides is an amazing place to stay. Can't say enough about the service, the accomodations, the pool, the beach...the list goes on. My wife and I came to celebrate our 1st anniversary with another couple and we were not disappointed. The staff catered to our every need and always went well beyond our expectations. You have to try the Sense of the Night dinner where you're served dinner on the beach at low tables surrounded by candles, relaxing music and a bonfire...it was awesome! A word of advice - go to the Comercial Mexicana which is $3 cab ride away and stock up on essentials like water, alcohol and snacks and these can be a bit pricey at The Tides. Great restaurants off site - La Perla is a good for an inexpensive lunch/dinner right down the beach from The Tides, Caprichios in Zihua has awesome burgers, Bandidos in Zihua good lunch and evening bar scene, Casa Bahia overlooks Zihua Bay and has fantastic views, try the tuna steak. Beccofinos in on the pier in Ixtapa is a bit price...
It was my fiance's 40th birthday so we wanted to travel somewhere nice and relaxing. I searched the internet and found The Tides...based on the pictures, this was the place. We actually weren't expecting it to look as good as the pictures we'd seen, but it turned out it was even more beautiful in person--it is amazing. You feel like you are in paradise. We had a Lagoon Suite with our own private infinity plunge pool that was less than a minute walk from the gorgeous beach...and since it was the off-season, it was almost like having the place to ourselves. The suite was fabulous, the main infinity pool was fabulous (and for adults only!) and the service was fabulous. There were a few teenagers and smaller children, but for the most part, the guests were all adults, which we also found very, very nice. The only downside was the cost of the food and drinks at the resort itself; however, there are many restaurants along the beach in either direction from the resort--you literally ne...
We've been in La Casa que Canta twice. Both for our anniversaries. We plan to visit it every year. One of the best hotels in the world, with the best service and the best food. Even though the beach is just 50 steps away you have a perfect view to the sea, the waves crash into the rock cliff amazingly. By far it is the best restaurant in Zihuatanejo (if you're not staying there, you should make reservation to have dinner). it has two amazing pools (one with a view to the bay and the other one with salty sea water), great to relax. Zihuatanejo is just 10 minutes away. It is a beautiful Mexican town with great tacos, restaurants, shops and bars. Safe place to spend vacations, safe place to travel, safe place to go with friends, family or for a romantic escapade.
Wonderful, friendly and helpful service from everyone there: especially Carlos, Martin, Jesus and Miguel. If your Spanish isn't great (mine certainly isn't), that is not a problem; their English is very good. The hotel is a little bit of heaven: only 30 rooms but with a good restaurant, bar with a great view over the bay, lush landscaping, lovely pool (with wait staff) plus the hotel is right on the beach. There's even a spa for massages, mani pedi etc. If you like excellent service in a small hotel with unbelievable value in an authentic Mexican fishing town (warts and all) that has lots of very good restaurants (from basic, inexpensive Mexican to fancy expensive international) this is the spot for you. If you want a huge, flashy, sterile hotel with lots of nightlife, multiple pools and lots of people eating and drinking all they can, then please go to Cancun. No complaints, but If I had to pick something it would be the spotty wifi. That being said, I went to relax not to surf the Internet or spend time on facebook
Limpio y como lo anuncian. Mejor precio que la mayoría de los otros hoteles para el tipo de habitación. A 10 minutos andando del muelle y de la mayoría de los restaurantes. El paseo de 10 minutos andando del muelle es difícil en el camino de vuelta, en subida.
La vista era horrible pero el precio era estupendo Sábanas sucias, cama incómoda, bañera sucia
The staff is fantastic, professional and so friendly. And the place is well run, no complaints there. Good food too! Ok, so I get it, people booking through aggregators are not their ideal customer, so no wonder they put you in their worst room. But I can still review them based on that room, which honestly, no one should ever be put in, AC compressors running all night long on the other side of the wall. The room we were moved to the next day after complaining was better, but still quite noisy (laundry starts up at 8am). If you like quiet, this is not the place for you, unless you can get one of their better rooms. Cleanliness was to mexican standards. No problem for me, I'm used to it, but in my opinion quite shoddy for the price paid, I would expect resort level spit and shine for 77 bucks USD a night.
Location and staff No elevator.
You can walk to the beach, town and restaurants. The view was beautiful. The staff was friendly and professional. The hotel needs a facelift. My air conditioner quit and I had to move to another room. One day only hot water in the shower. Hair dryer smelled like it was on the verge of burning up. All problems handled promptly, but should not be happening. Everything a little dated.
We have been staying at Villa Mexicana for over fifteen years. And this year it just seemed exceptionally good. The front desk staff lead by Eloisa is incredible and very helpful. The restaurant was good; both food and staff. And our room was delightful. It is obvious that the owners/management of the hotel have been making some improvements to the property. So far, so good! Just don't make too many changes! A very enjoyable long vacation. Frankly, this year I do not have any negative comments. Seriously, all good.
Several pools available depending on what you were looking for. Staff were very accommodating. My only suggestion would be is to get up early and reserve a lounge chair as they are somewhat limited.
I loved the view from our room and balcony. The outdoor balcony had a small pool filled with cool water, perfect to cool off from a day at the beach. There was also a refrigerator, dining table, and kitchen along with comfortable lounge seats outside. I liked everything, but if we stayed longer, the stairs up to our room might have seemed like a lot, however since we were only there two nights, we managed just fine.
Proximity to the Play Ropa. The flat screen TV and a fair amount of channels in English. Free internet. Rooms were nice, with a decent kitchen.It would The kitchen never seemed to be open when we wanted to eat something. They did not have a well stocked bar.
I liked nothing. Yes, the hotel was not as advertised and was very dirty.
The family atmosphere was great, the staff were helpful and friendly. The water pressure of shower left a lot be desired but as long as you were not in a rush, it was ok. The restaurant was closed as the cook had been out for weeks, it would have been nice to know ahead of time.