Comentarios recientes
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- Neutrales
- Negativas
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8.0
Ventajas: I was not explained the détails of the invoice. When asked, there was an extra charge which need to be correct. Pickup and drop off was easy.
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10.0
Ventajas: Morgan was super helpful and polite, and drop off was easy!
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2.0
Ventajas: I made a mistake and booked the car 1 day too early and when we went to pick it up, it had been rented to someone else. So we had to go back to the airport to get a car from Alamo
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10.0
Ventajas: All good
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6.0
Good service, dirty car
Ventajas: Car worked really well. Customer service at drop off was excellent.
Desventajas: Car interior was worst I ever had. Ketchup on steering wheel, dirty seats and console. Dead bugs. Also hidden charge discovered when dropping off. Agent at time fixed it so that ended up ok.
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5.6
Disappointed
Desventajas: The interior of the car was not detailed, it had not been cleaned. There was mud smeared on the bottom passenger door panel, potato chips on the floor and under the drivers seat. There was an old receipt from the dollar store, the dash was very dusty and hadn't been cleaned, the media screen had fingerprints all over it and the drivers door panel had dirt smudged on it. I had to clean the car myself for my passengers. Not what I expected from Enterprise.
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4.8
Desventajas: Had to come back on second day to sort out my messed up invoice which lost a whole morning of my vacation while trying to get the correct invoice as advertised when I booked the car on line. If I had not gone back I would have been charged for another $200 extra than advertised plus the vehicle did not have a full tank and I had to make sure that was indicated correctly. In the end the supervisor had to come out and sort out the incorrect invoice and seemed to be the only person who knew what to do.
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10.0
met expectations
Ventajas: could fit three up and coming football players and others with ease
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8.0
Good experience
Ventajas: Pleasant, efficient and courteous people. Car not beautiful, but clean and no problems at all.
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10.0
Ventajas: I made a mistake in reading my reservation and cam a day late.The staff went out of their way to accommodate us.Found a car and upgraded us ..very pleased with service.
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10.0
Great
Ventajas: Everything was as stated, great rate, excellent customer relations and service. Can't ask for more
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7.6
Ventajas: Easy check out
Desventajas: Slow check in. Not enough Staff.
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10.0
Ventajas: Morgan was super helpful and polite, and drop off was easy!
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10.0
Ventajas: All good
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10.0
met expectations
Ventajas: could fit three up and coming football players and others with ease
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10.0
Ventajas: I made a mistake in reading my reservation and cam a day late.The staff went out of their way to accommodate us.Found a car and upgraded us ..very pleased with service.
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10.0
Great
Ventajas: Everything was as stated, great rate, excellent customer relations and service. Can't ask for more
opinión proveniente de
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8.0
Ventajas: I was not explained the détails of the invoice. When asked, there was an extra charge which need to be correct. Pickup and drop off was easy.
opinión proveniente de
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8.0
Good experience
Ventajas: Pleasant, efficient and courteous people. Car not beautiful, but clean and no problems at all.
opinión proveniente de
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7.6
Ventajas: Easy check out
Desventajas: Slow check in. Not enough Staff.
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2.0
Ventajas: I made a mistake and booked the car 1 day too early and when we went to pick it up, it had been rented to someone else. So we had to go back to the airport to get a car from Alamo
opinión proveniente de
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6.0
Good service, dirty car
Ventajas: Car worked really well. Customer service at drop off was excellent.
Desventajas: Car interior was worst I ever had. Ketchup on steering wheel, dirty seats and console. Dead bugs. Also hidden charge discovered when dropping off. Agent at time fixed it so that ended up ok.
opinión proveniente de
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5.6
Disappointed
Desventajas: The interior of the car was not detailed, it had not been cleaned. There was mud smeared on the bottom passenger door panel, potato chips on the floor and under the drivers seat. There was an old receipt from the dollar store, the dash was very dusty and hadn't been cleaned, the media screen had fingerprints all over it and the drivers door panel had dirt smudged on it. I had to clean the car myself for my passengers. Not what I expected from Enterprise.
opinión proveniente de
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4.8
Desventajas: Had to come back on second day to sort out my messed up invoice which lost a whole morning of my vacation while trying to get the correct invoice as advertised when I booked the car on line. If I had not gone back I would have been charged for another $200 extra than advertised plus the vehicle did not have a full tank and I had to make sure that was indicated correctly. In the end the supervisor had to come out and sort out the incorrect invoice and seemed to be the only person who knew what to do.
opinión proveniente de
