Opiniones de los huéspedes
Valoración general
2.0 Mediocre
Basado en 3 opiniones
General
2.0
Limpieza
2.0
Comodidad
2.0
Recogida/entrega
2.0
Valor por tu dinero
2.0
Ir al contenido
Renta económica de autos en Playa del Carmen
Las mejores tarifas encontradas por los usuarios de KAYAK en las últimas 24 horas.
Opiniones y directorio de autos de alquiler en Playa del Carmen
Ace
Ace opiniones
Puntos de alquiler
╳
Ace
Puntos de alquiler en Playa del Carmen
5 Avenida entre
186 6496 2880
Opiniones recientes
- Todas las opiniones
- Positivas
- Neutrales
- Negativas
-
2.0
Horrendous customer service, playing tricks
Ventajas: Nothing
Desventajas: Showed up at 9 and was told there were no carsc and the local branch couldn't cancel the reservation. That we had to call ace directly, which did not route me to anyone helpful. So I couldn't cancel it. Went back 1 hours later, was told I had to wait 3 hours more for a car. By the time I got that car, it was Manual and we didn't know how to drive it. the only automatic they had was $93/ day. They ended up giving me a refund, which they say they couldn't do in the beginning. Also their lot was full of cars!
opinión proveniente de
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2.0
False Andre misleading information
Desventajas: The price advertised for my rental car was fake. When I arrived at the rental agency, I was told I needed to pay $113 more and put $2,700 as a deposit on my credit card. They also refused to refund me the money I paid on kayak. This is a complete rip off! Kayak needs to do a better job verifying prices beforehand putting it on its website.
opinión proveniente de
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2.0
probably won't book a car on kayak again
Desventajas: The place did not exist! We wandered around for hours and asked many locals and they said the place does not exist. My husband called Ace for us and they told us where it was supposed to be. We already were on that street and walked back and forth and it wasn't there. When they connected my husband to the "local branch" it took forever for someone to answer and when someone did it wasn't Ace. What a waste of hours of my trip! Finally I had to rent last minute from another company for a really high rate. Absolute nightmare of a car rental experience.
opinión proveniente de
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2.0
Horrendous customer service, playing tricks
Ventajas: Nothing
Desventajas: Showed up at 9 and was told there were no carsc and the local branch couldn't cancel the reservation. That we had to call ace directly, which did not route me to anyone helpful. So I couldn't cancel it. Went back 1 hours later, was told I had to wait 3 hours more for a car. By the time I got that car, it was Manual and we didn't know how to drive it. the only automatic they had was $93/ day. They ended up giving me a refund, which they say they couldn't do in the beginning. Also their lot was full of cars!
opinión proveniente de
-
2.0
False Andre misleading information
Desventajas: The price advertised for my rental car was fake. When I arrived at the rental agency, I was told I needed to pay $113 more and put $2,700 as a deposit on my credit card. They also refused to refund me the money I paid on kayak. This is a complete rip off! Kayak needs to do a better job verifying prices beforehand putting it on its website.
opinión proveniente de
-
2.0
probably won't book a car on kayak again
Desventajas: The place did not exist! We wandered around for hours and asked many locals and they said the place does not exist. My husband called Ace for us and they told us where it was supposed to be. We already were on that street and walked back and forth and it wasn't there. When they connected my husband to the "local branch" it took forever for someone to answer and when someone did it wasn't Ace. What a waste of hours of my trip! Finally I had to rent last minute from another company for a really high rate. Absolute nightmare of a car rental experience.
opinión proveniente de
Puntos de alquiler
╳
Alamo
Puntos de alquiler en Playa del Carmen
5a Avenida Norte Esq Calle 6 Norte
+52 984 803 1239
Puntos de alquiler
╳
America Car Rental
Puntos de alquiler en Playa del Carmen
28 Ave. Norte Esq. 5a Ave.
52(984)803-37-48
Local 24 Manzana 81 Lote 1 between 26th street and Cozumel street
Puntos de alquiler
╳
America Car Rental
Puntos de alquiler en Playa del Carmen
28 Ave. Norte Esq. 5a Ave.
+52 984 803 3748
Condominio Aldea Thai Local 24, Manzana 81 Lote 1 entre calle 26 y calle Cozumel
+52 984 803 3748
Puntos de alquiler
╳
Arrent Car Rental
Puntos de alquiler en Playa del Carmen
Calle 10 Mz 6 Lt 3
+52 984 803 3755
Puntos de alquiler
╳
Avis
Puntos de alquiler en Playa del Carmen
1RA Sur Por 5TA Av Zona
+52 984 803 1342
Avenida 10 Manzana 26
+52 984 688 8154
Budget
Budget opiniones
Puntos de alquiler
╳
Budget
Puntos de alquiler en Playa del Carmen
Av 10 Sur Mz 35 Lt
+52 998 803 1901
Calle 4 Notre
+52 984 879 4137
Opiniones de los huéspedes
Valoración general
6.0 Bueno
Basado en 28 opiniones
General
6.1
Limpieza
6.1
Comodidad
6.0
Recogida/entrega
5.9
Valor por tu dinero
5.8
Opiniones recientes
- Todas las opiniones
- Positivas
- Neutrales
- Negativas
-
2.0
Ventajas: they did not have a record of the reservation or the car I booked were rude and unprofessional
Desventajas: they did not have a record of the reservation or the car I booked were rude and unprofessional
opinión proveniente de
-
2.0
Reserved Car Not There
Ventajas: Nothing. Literally nothing
Desventajas: When you book a rental and it's confirmed days in advanced it should be there. I'm guessing because I booked online and not a walk up they prioritized me the lowest as it was a deal
opinión proveniente de
-
10.0
Great
Ventajas: Russell was the best, took all insurance, had a great car for a week, received my deposit back on the spot. The I was charged less than what I was told. Could have not been better. Free ride to the airport.
opinión proveniente de
-
2.0
Ventajas: No insurance in price.
Desventajas: No insurance in price
opinión proveniente de
-
10.0
Excellent!
Ventajas: It took a little while to get the car, the process took close to an hour... but, customer service was great! Forms were easy, no hidden agenda! Car was great! Very happy!
opinión proveniente de
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4.4
Ventajas: Ease of access to rental agency & good prices.
Desventajas: The "mandatory" insurance fees (not mandatory and declined when reserved online), which we were forced to pay for or no car, even with proof of insurance. Also, they put a $4000 hold on our credit card until we returned the car, which I am waiting to see fully released as promised.... poor customer service.
opinión proveniente de
-
9.6
Drop off and pick up location is in busy area
Ventajas: Service was good
Desventajas: Location was very busy place in playa. I'd prefer a little further out from central area
opinión proveniente de
-
2.0
Desventajas: Didn't have the car or anything comparable. Was stuck with a minivan.
opinión proveniente de
-
2.0
Worst Place to rent a car in Playa del Carmen
Ventajas: Mechanically the car has no problem. They have good localization.
Desventajas: I felt disrespected by Budget on my previous rental at Playa del Carmen, it was the worst customer service I have ever received in a car rental company.... (even been a loyal customer renting with you guys in Canada, US, Brazil and Mexico)... I arrived to pick up my 8am reservation around 8:20am and there was no car, the store was full with more than 5 customers waiting and it took very long, till here is acceptable, however the problem begins here - Budget staff said that my car was cleaning and was going to take 30min more (so, my 8am car was going to be ready 8:50am), time was passing and at certain point, the customer that was behind me in line have got the same car I booked (the attendant said that I said to her to let then pass in my front... this was ridiculous, I would never said to someone pass in my front after waiting for so long), when I realized that they got the same car I went to her and she said that was going to take around 30 minutes more to have my car ready (1 hour waiting), in the end I started to get up said and asked that was ok to don`t clean the car at all, so they offered me a dirty car as I said it was ok (but the passenger seat was soaked) so there was no chance to get that car, and she offered me a downgrade or wait).... I was so up said that they drove me to their garage and I picked one car over there at 10:30am (2 hours latter). There are many lessons on this situation: 1- Training better your staff. 2- If you are totally booked or sold out, don`t offer cars till you have they available. 3- Have two computer terminals available (I left with out my contract printed, just a piece of paper with numbers and noting specific about car or price description). 4- Have a place to clean your cars that it is not in a sand area (concrete floor will help to make the clean more effective). 5- Please buy and use a vacuum (there was no internal cleaning at all). 6- Clean the Clots in between wash cars (they guy was trying hard to clean, however his clot was too dirty and he was only spreading dirty around the car). I think this branch at Playa del Carmen needs some attention in order to deliver at least a standard service.
opinión proveniente de
-
4.8
Watch out for Additional Insurance Rates
Ventajas: Staff was nice.
Desventajas: I absolutely was disappointed that my insurance was not accepted in Mexico and I had to purchase additional insurance.
opinión proveniente de
-
3.2
DON'T EVER RENT WITH BUDGET - worst decision of my
Ventajas: I would have liked the low upfront cost, but the final cost ended up being so much higher that it actually just makes sense to go with a rental car company with better cars, a slightly higher price, and better customer service.
Desventajas: Choosing Budget rental car for my business trip was the absolute WORST idea I made my entire trip. This is the review I left on the Budget website so that you get a sense of what we had to deal with: It took over an hour for us to pick up the car in Playa del Carmen (despite having made an online reservation), and when it was finally brought around- your staff did a super lenient inspection, simply glancing at the car and then letting us know that it "looked fine to them." We had to tell your staff that the radio wasn't working, to which your staff laughed and came into the car and poked around with a paper clip, saw that it still didn't work, said they would mark the paper accordingly, and sent us on our way. Upon returning the car at the airport in Cancun (without getting into any accidents), your staff at that location decided to do a super thorough inspection- inspecting both the inside, the outside, and even the bottom underside of the car. We were then told that we would be charged for a small scratch on the underside of the car near the tire (where your Playa del Carmen staff didn't even remotely check) as well as for a missing antenna because despite the radio not working and the antenna clearly being missing from the beginning, the Playa del Carmen staff didn't go back and mark the paper like they told us they would for the missing antenna. My biggest problem, however, comes with your staff that I had to deal with on site in Cancun. They were absolutely unqualified and disrespectful. Each time calmly asked them to explain the charges to us, they continued to laugh and speak over us to each other. We asked to speak to a supervisor and were told that we would have to wait another hour because our issue wasn't a priority. None of your staff was able to explain to us why we were being charged and yet we were told that we "had to wait" and were denied access to your company-provided shuttle to get to our flight. I almost missed my flight back to NY because of your staff essentially holding me hostage at your Budget counter for over 45 minutes. My experience with your company was horrendous. Super unprofessional. And I left feeling frustrated having to deal with staff that was overly UNqualified to man a customer service counter. Do you not have customer service training at your company? Do you not have any staff training at your company? Do you know how to run a company? As a business owner myself, it's clear that you don't. I absolutely want to help anyone avoid having such an excruciatingly painful customer service experience with such an incapably-ran joke of a company.
opinión proveniente de
-
7.2
Hidden charges
Ventajas: I could drop off at airport.
Desventajas: Radio didn't work, too large hold on credit card with forced insurance purchase. They wanted to hold $1000 on my credit card. No joke!!
opinión proveniente de
-
10.0
Great
Ventajas: Russell was the best, took all insurance, had a great car for a week, received my deposit back on the spot. The I was charged less than what I was told. Could have not been better. Free ride to the airport.
opinión proveniente de
-
10.0
Excellent!
Ventajas: It took a little while to get the car, the process took close to an hour... but, customer service was great! Forms were easy, no hidden agenda! Car was great! Very happy!
opinión proveniente de
-
9.6
Drop off and pick up location is in busy area
Ventajas: Service was good
Desventajas: Location was very busy place in playa. I'd prefer a little further out from central area
opinión proveniente de
-
2.0
Ventajas: they did not have a record of the reservation or the car I booked were rude and unprofessional
Desventajas: they did not have a record of the reservation or the car I booked were rude and unprofessional
opinión proveniente de
-
2.0
Reserved Car Not There
Ventajas: Nothing. Literally nothing
Desventajas: When you book a rental and it's confirmed days in advanced it should be there. I'm guessing because I booked online and not a walk up they prioritized me the lowest as it was a deal
opinión proveniente de
-
2.0
Ventajas: No insurance in price.
Desventajas: No insurance in price
opinión proveniente de
-
4.4
Ventajas: Ease of access to rental agency & good prices.
Desventajas: The "mandatory" insurance fees (not mandatory and declined when reserved online), which we were forced to pay for or no car, even with proof of insurance. Also, they put a $4000 hold on our credit card until we returned the car, which I am waiting to see fully released as promised.... poor customer service.
opinión proveniente de
-
2.0
Desventajas: Didn't have the car or anything comparable. Was stuck with a minivan.
opinión proveniente de
-
2.0
Worst Place to rent a car in Playa del Carmen
Ventajas: Mechanically the car has no problem. They have good localization.
Desventajas: I felt disrespected by Budget on my previous rental at Playa del Carmen, it was the worst customer service I have ever received in a car rental company.... (even been a loyal customer renting with you guys in Canada, US, Brazil and Mexico)... I arrived to pick up my 8am reservation around 8:20am and there was no car, the store was full with more than 5 customers waiting and it took very long, till here is acceptable, however the problem begins here - Budget staff said that my car was cleaning and was going to take 30min more (so, my 8am car was going to be ready 8:50am), time was passing and at certain point, the customer that was behind me in line have got the same car I booked (the attendant said that I said to her to let then pass in my front... this was ridiculous, I would never said to someone pass in my front after waiting for so long), when I realized that they got the same car I went to her and she said that was going to take around 30 minutes more to have my car ready (1 hour waiting), in the end I started to get up said and asked that was ok to don`t clean the car at all, so they offered me a dirty car as I said it was ok (but the passenger seat was soaked) so there was no chance to get that car, and she offered me a downgrade or wait).... I was so up said that they drove me to their garage and I picked one car over there at 10:30am (2 hours latter). There are many lessons on this situation: 1- Training better your staff. 2- If you are totally booked or sold out, don`t offer cars till you have they available. 3- Have two computer terminals available (I left with out my contract printed, just a piece of paper with numbers and noting specific about car or price description). 4- Have a place to clean your cars that it is not in a sand area (concrete floor will help to make the clean more effective). 5- Please buy and use a vacuum (there was no internal cleaning at all). 6- Clean the Clots in between wash cars (they guy was trying hard to clean, however his clot was too dirty and he was only spreading dirty around the car). I think this branch at Playa del Carmen needs some attention in order to deliver at least a standard service.
opinión proveniente de
-
4.8
Watch out for Additional Insurance Rates
Ventajas: Staff was nice.
Desventajas: I absolutely was disappointed that my insurance was not accepted in Mexico and I had to purchase additional insurance.
opinión proveniente de
-
3.2
DON'T EVER RENT WITH BUDGET - worst decision of my
Ventajas: I would have liked the low upfront cost, but the final cost ended up being so much higher that it actually just makes sense to go with a rental car company with better cars, a slightly higher price, and better customer service.
Desventajas: Choosing Budget rental car for my business trip was the absolute WORST idea I made my entire trip. This is the review I left on the Budget website so that you get a sense of what we had to deal with: It took over an hour for us to pick up the car in Playa del Carmen (despite having made an online reservation), and when it was finally brought around- your staff did a super lenient inspection, simply glancing at the car and then letting us know that it "looked fine to them." We had to tell your staff that the radio wasn't working, to which your staff laughed and came into the car and poked around with a paper clip, saw that it still didn't work, said they would mark the paper accordingly, and sent us on our way. Upon returning the car at the airport in Cancun (without getting into any accidents), your staff at that location decided to do a super thorough inspection- inspecting both the inside, the outside, and even the bottom underside of the car. We were then told that we would be charged for a small scratch on the underside of the car near the tire (where your Playa del Carmen staff didn't even remotely check) as well as for a missing antenna because despite the radio not working and the antenna clearly being missing from the beginning, the Playa del Carmen staff didn't go back and mark the paper like they told us they would for the missing antenna. My biggest problem, however, comes with your staff that I had to deal with on site in Cancun. They were absolutely unqualified and disrespectful. Each time calmly asked them to explain the charges to us, they continued to laugh and speak over us to each other. We asked to speak to a supervisor and were told that we would have to wait another hour because our issue wasn't a priority. None of your staff was able to explain to us why we were being charged and yet we were told that we "had to wait" and were denied access to your company-provided shuttle to get to our flight. I almost missed my flight back to NY because of your staff essentially holding me hostage at your Budget counter for over 45 minutes. My experience with your company was horrendous. Super unprofessional. And I left feeling frustrated having to deal with staff that was overly UNqualified to man a customer service counter. Do you not have customer service training at your company? Do you not have any staff training at your company? Do you know how to run a company? As a business owner myself, it's clear that you don't. I absolutely want to help anyone avoid having such an excruciatingly painful customer service experience with such an incapably-ran joke of a company.
opinión proveniente de
Dollar
Dollar opiniones
Puntos de alquiler
╳
Dollar
Puntos de alquiler en Playa del Carmen
Calle 8 Norte Entre 5 Y 10 Av, Colonia Centro
+52 984 803 0099
Opiniones de los huéspedes
Valoración general
5.9 Aceptable
Basado en 5 opiniones
General
6.0
Limpieza
6.4
Comodidad
5.6
Recogida/entrega
6.4
Valor por tu dinero
5.2
Opiniones recientes
- Todas las opiniones
- Positivas
- Neutrales
- Negativas
-
2.0
Poor service!
Desventajas: The car was not filled up with proper amount of fuel. They tried to make up scratches also on the car. Overall staff that didnt listen and poor service and I would never rent here again
opinión proveniente de
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6.4
Ventajas: Nice people and car was clean.
Desventajas: The rental price we thought was going to be $200 actually wound up at $317 because we were forced to take their insurance or give them a $2000 deposit. Ruined the entire experience.
opinión proveniente de
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2.0
no car given. TWICE
Ventajas: I dont know how the car rental thing works here but if they offer a online service which allows to book a car like any other ordinary service then it should follow through. You turn up for the car and No car.. Come back at 12pm. No car. Come back at 8pm. No car. Come back next day 8am. No car. Guaranteed 100% car will be there. Bullshit. No guarantee of anything. Wasted two days of this car rental useleas system. And they are prt of thrifty. So thrifty can go screw them selves.. Poor customer service poor everything. Promise the world and dont deliver. Do your selves a favour. Book someplace else or buy a car...
opinión proveniente de
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2.0
Poor service!
Desventajas: The car was not filled up with proper amount of fuel. They tried to make up scratches also on the car. Overall staff that didnt listen and poor service and I would never rent here again
opinión proveniente de
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6.4
Ventajas: Nice people and car was clean.
Desventajas: The rental price we thought was going to be $200 actually wound up at $317 because we were forced to take their insurance or give them a $2000 deposit. Ruined the entire experience.
opinión proveniente de
-
2.0
no car given. TWICE
Ventajas: I dont know how the car rental thing works here but if they offer a online service which allows to book a car like any other ordinary service then it should follow through. You turn up for the car and No car.. Come back at 12pm. No car. Come back at 8pm. No car. Come back next day 8am. No car. Guaranteed 100% car will be there. Bullshit. No guarantee of anything. Wasted two days of this car rental useleas system. And they are prt of thrifty. So thrifty can go screw them selves.. Poor customer service poor everything. Promise the world and dont deliver. Do your selves a favour. Book someplace else or buy a car...
opinión proveniente de
Puntos de alquiler
╳
Economy Rent a Car
Puntos de alquiler en Playa del Carmen
Local 24, Manzana 81 Lote 1, Condominio Aldea Thai
52 994 803 3748
Puntos de alquiler
╳
Europcar
Puntos de alquiler en Playa del Carmen
Playa Del Carmen, Quintana Roo
+52 984 873 2820
Firefly
Firefly opiniones
Puntos de alquiler
╳
Firefly
Puntos de alquiler en Playa del Carmen
Plaza Tukan Local 4 10a Avenid
0180 0709 5010
Opiniones de los huéspedes
Valoración general
2.0 Mediocre
Basado en 6 opiniones
General
2.0
Limpieza
2.0
Comodidad
2.0
Recogida/entrega
2.0
Valor por tu dinero
2.0
Opiniones recientes
- Todas las opiniones
- Positivas
- Neutrales
- Negativas
-
2.0
Desventajas: They insisted on buying insurance which I already have so I did not rent the car
opinión proveniente de
-
2.0
Desventajas: The line was so long and agent so slow we were unable to rent the car. Also it appeared that the vehicle we reserved was not available and the computer system was very old. Avoid this place if you are on a tight schedule!
opinión proveniente de
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2.0
No cars available
Ventajas: Nothing
Desventajas: Offering cars for rental when there are no cars available
opinión proveniente de
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2.0
Do not book online in Mexico
Ventajas: They agencies listed here do not honor the reservations and there were no cars available as stated. You have to go in person if you're hoping for a chance to get anything.
Desventajas: No cars!
opinión proveniente de
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2.0
Reservation
Desventajas: While I was prepared for additional costs after the reservation (add. fees, insurance,...), I was not prepared for a closed office at the pick-up time, a hotline agent who could not help me in any way, because "the system was updating" and the reserved car not being available, when finally somebody showed up after an hour. I thankfully had to decline the alternative offer (5 times the price the online reservation had promised). Never again.
opinión proveniente de
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2.0
Desventajas: I will never use this company again. go with a name brand not a company that knows what theyl are doing
opinión proveniente de
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2.0
No hay coches disponibles
Ventajas: Nada
Desventajas: Alquiler de coches para ofrecer cuando no hay coches disponibles
opinión proveniente de
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2.0
Desventajas: They insisted on buying insurance which I already have so I did not rent the car
opinión proveniente de
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2.0
Desventajas: The line was so long and agent so slow we were unable to rent the car. Also it appeared that the vehicle we reserved was not available and the computer system was very old. Avoid this place if you are on a tight schedule!
opinión proveniente de
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2.0
No cars available
Ventajas: Nothing
Desventajas: Offering cars for rental when there are no cars available
opinión proveniente de
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2.0
Do not book online in Mexico
Ventajas: They agencies listed here do not honor the reservations and there were no cars available as stated. You have to go in person if you're hoping for a chance to get anything.
Desventajas: No cars!
opinión proveniente de
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2.0
Reservation
Desventajas: While I was prepared for additional costs after the reservation (add. fees, insurance,...), I was not prepared for a closed office at the pick-up time, a hotline agent who could not help me in any way, because "the system was updating" and the reserved car not being available, when finally somebody showed up after an hour. I thankfully had to decline the alternative offer (5 times the price the online reservation had promised). Never again.
opinión proveniente de
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2.0
Desventajas: I will never use this company again. go with a name brand not a company that knows what theyl are doing
opinión proveniente de
-
2.0
No hay coches disponibles
Ventajas: Nada
Desventajas: Alquiler de coches para ofrecer cuando no hay coches disponibles
opinión proveniente de
Hertz
Hertz opiniones
Puntos de alquiler
╳
Hertz
Puntos de alquiler en Playa del Carmen
5 Avenida X Calle 28 Nte
0180 0709 5000
Av 10 Norte Esq 14 Nte Bis
0180 0709 5000
Av. 15 Local 41pb
+52 999 911 8040
Central De Autobuses
0180 0709 5000
Paseo Xaman Ha Mza. 25
0180 0709 5000
Quinta Ave. & Calle 10
+52 999 911 8040
Opiniones de los huéspedes
Valoración general
4.6 Aceptable
Basado en 5 opiniones
General
4.8
Limpieza
4.0
Comodidad
4.8
Recogida/entrega
5.2
Valor por tu dinero
4.4
Opiniones recientes
- Todas las opiniones
- Positivas
- Neutrales
- Negativas
-
7.2
Ventajas: drop off on another location
Desventajas: dirty not well balanced and not aligned
opinión proveniente de
-
10.0
Excellent Service
Ventajas: Hertz was great. It was our fist time renting a car in Mexico and we were nervous, but everything was great. In particular the manager Lee at the Hertz offices at the Cancun airport was awesome and went above the job to help us out. We will be using Hertz again!
opinión proveniente de
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2.0
Scam
Desventajas: I thought I had a rental reservation until I walked into the Hertz office in Playa Del Carmen. I was informed they had no cars, reason given was customers were keeping cars longer than their original return date. Literally next door is a rental company called Firefly. They had cars at double the Hertz price. I did rent from them. They got the car from Hertz. My contract is a Hertz contract in a Firefly envelope. The lady at Hertz who said no cars available gave Firefly the car. The key was on a Hertz key chain. Hertz personal checked out the car for me. They have no shame. I wanted to keep the car an extra day. So I called Firefly and got there main office. They told me no one was answering the phone in Playa. I drove over to it and found the office closed. I walked into Hertz and he said he could check the car back in. I asked for an extra day. He said it would be very expensive to do so. I returned the car to Hertz staff who closed out my contract. While I was there more than a few persons walked in with reservations and were told no cars were available. I have always dreaded renting cars in Mexico but this experience was an all time low. Does Hertz car at all about there name?
opinión proveniente de
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2.0
Why make a reservation?
Ventajas: Nothing. Made reservations and left hotel at 5am for 7am rental pickup. No cars were available. The lady working the counter at Hertz was there for the day, so I don't who was running hell at the time.
opinión proveniente de
-
2.0
Very bad experience with Hertz!
Desventajas: They didn't give me a car bcos I was 30 mins late. I had to find a different car rental company. I was delayed by 3 hrs because of Hertz. Kayak it was the worst experience ever, though I have booked flights and cars/ hotels from your site for years and never faced such an issue.
opinión proveniente de
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7.2
Ventajas: Dejar en otra ubicación
Desventajas: Sucio no bien equilibrada y no alineados.
opinión proveniente de
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2.0
Scam
Desventajas: I thought I had a rental reservation until I walked into the Hertz office in Playa Del Carmen. I was informed they had no cars, reason given was customers were keeping cars longer than their original return date. Literally next door is a rental company called Firefly. They had cars at double the Hertz price. I did rent from them. They got the car from Hertz. My contract is a Hertz contract in a Firefly envelope. The lady at Hertz who said no cars available gave Firefly the car. The key was on a Hertz key chain. Hertz personal checked out the car for me. They have no shame. I wanted to keep the car an extra day. So I called Firefly and got there main office. They told me no one was answering the phone in Playa. I drove over to it and found the office closed. I walked into Hertz and he said he could check the car back in. I asked for an extra day. He said it would be very expensive to do so. I returned the car to Hertz staff who closed out my contract. While I was there more than a few persons walked in with reservations and were told no cars were available. I have always dreaded renting cars in Mexico but this experience was an all time low. Does Hertz car at all about there name?
opinión proveniente de
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2.0
Why make a reservation?
Ventajas: Nothing. Made reservations and left hotel at 5am for 7am rental pickup. No cars were available. The lady working the counter at Hertz was there for the day, so I don't who was running hell at the time.
opinión proveniente de
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2.0
Very bad experience with Hertz!
Desventajas: They didn't give me a car bcos I was 30 mins late. I had to find a different car rental company. I was delayed by 3 hrs because of Hertz. Kayak it was the worst experience ever, though I have booked flights and cars/ hotels from your site for years and never faced such an issue.
opinión proveniente de
