Comentarios recientes
- Todas las opiniones
- Positivas
- Neutrales
- Negativas
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7.2
Desventajas: The Pickup was alwals lates minimum 30 minutes more
opinión proveniente de
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7.2
Ventajas: drop off on another location
Desventajas: dirty not well balanced and not aligned
opinión proveniente de
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10.0
Excellent Service
Ventajas: Hertz was great. It was our fist time renting a car in Mexico and we were nervous, but everything was great. In particular the manager Lee at the Hertz offices at the Cancun airport was awesome and went above the job to help us out. We will be using Hertz again!
opinión proveniente de
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2.0
Scam
Desventajas: I thought I had a rental reservation until I walked into the Hertz office in Playa Del Carmen. I was informed they had no cars, reason given was customers were keeping cars longer than their original return date. Literally next door is a rental company called Firefly. They had cars at double the Hertz price. I did rent from them. They got the car from Hertz. My contract is a Hertz contract in a Firefly envelope. The lady at Hertz who said no cars available gave Firefly the car. The key was on a Hertz key chain. Hertz personal checked out the car for me. They have no shame. I wanted to keep the car an extra day. So I called Firefly and got there main office. They told me no one was answering the phone in Playa. I drove over to it and found the office closed. I walked into Hertz and he said he could check the car back in. I asked for an extra day. He said it would be very expensive to do so. I returned the car to Hertz staff who closed out my contract. While I was there more than a few persons walked in with reservations and were told no cars were available. I have always dreaded renting cars in Mexico but this experience was an all time low. Does Hertz car at all about there name?
opinión proveniente de
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2.0
Despite reservation, NO CAR WAS AVAILABLE!
Ventajas: Nothing
Desventajas: Pretty clear... I had a reservation. I showed up. They didnt have a car.
opinión proveniente de
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2.0
Why make a reservation?
Ventajas: Nothing. Made reservations and left hotel at 5am for 7am rental pickup. No cars were available. The lady working the counter at Hertz was there for the day, so I don't who was running hell at the time.
opinión proveniente de
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2.0
Very bad experience with Hertz!
Desventajas: They didn't give me a car bcos I was 30 mins late. I had to find a different car rental company. I was delayed by 3 hrs because of Hertz. Kayak it was the worst experience ever, though I have booked flights and cars/ hotels from your site for years and never faced such an issue.
opinión proveniente de
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9.6
Excelente
Ventajas: La entrega y recogida del auto es muy rápida, la selección de modelo y color me pareció un excelente servicio, en generar la atención es muy buena. El auto estaba bien, cumplió con el objetivo
Desventajas: Al momento de pagar ya cuando entregas el auto, no fue la mejor atención, lo opuesto a la recogida
opinión proveniente de
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2.0
We spend all morning looking the address the addre
Ventajas: Anything just only know that o had To spend more money re ring the car because i arrived let looking for the address. An Addres that Was wrong because they change of place .......... So we have To guess
Desventajas: Spen more money in the renting
opinión proveniente de
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2.0
paid 3 times more than kayak price
Ventajas: beware fees are 3 times higher at airport than on kayak
opinión proveniente de
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7.2
Desventajas: La recogida fue mínimo 30 minutos más tarde
opinión proveniente de
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7.2
Ventajas: Dejar en otra ubicación
Desventajas: Sucio no bien equilibrada y no alineados.
opinión proveniente de
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10.0
Excellent Service
Ventajas: Hertz was great. It was our fist time renting a car in Mexico and we were nervous, but everything was great. In particular the manager Lee at the Hertz offices at the Cancun airport was awesome and went above the job to help us out. We will be using Hertz again!
opinión proveniente de
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9.6
Excelente
Ventajas: La entrega y recogida del auto es muy rápida, la selección de modelo y color me pareció un excelente servicio, en generar la atención es muy buena. El auto estaba bien, cumplió con el objetivo
Desventajas: Al momento de pagar ya cuando entregas el auto, no fue la mejor atención, lo opuesto a la recogida
opinión proveniente de
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7.2
Desventajas: The Pickup was alwals lates minimum 30 minutes more
opinión proveniente de
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7.2
Ventajas: drop off on another location
Desventajas: dirty not well balanced and not aligned
opinión proveniente de
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7.2
Desventajas: La recogida fue mínimo 30 minutos más tarde
opinión proveniente de
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7.2
Ventajas: Dejar en otra ubicación
Desventajas: Sucio no bien equilibrada y no alineados.
opinión proveniente de
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2.0
Scam
Desventajas: I thought I had a rental reservation until I walked into the Hertz office in Playa Del Carmen. I was informed they had no cars, reason given was customers were keeping cars longer than their original return date. Literally next door is a rental company called Firefly. They had cars at double the Hertz price. I did rent from them. They got the car from Hertz. My contract is a Hertz contract in a Firefly envelope. The lady at Hertz who said no cars available gave Firefly the car. The key was on a Hertz key chain. Hertz personal checked out the car for me. They have no shame. I wanted to keep the car an extra day. So I called Firefly and got there main office. They told me no one was answering the phone in Playa. I drove over to it and found the office closed. I walked into Hertz and he said he could check the car back in. I asked for an extra day. He said it would be very expensive to do so. I returned the car to Hertz staff who closed out my contract. While I was there more than a few persons walked in with reservations and were told no cars were available. I have always dreaded renting cars in Mexico but this experience was an all time low. Does Hertz car at all about there name?
opinión proveniente de
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2.0
Despite reservation, NO CAR WAS AVAILABLE!
Ventajas: Nothing
Desventajas: Pretty clear... I had a reservation. I showed up. They didnt have a car.
opinión proveniente de
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2.0
Why make a reservation?
Ventajas: Nothing. Made reservations and left hotel at 5am for 7am rental pickup. No cars were available. The lady working the counter at Hertz was there for the day, so I don't who was running hell at the time.
opinión proveniente de
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2.0
Very bad experience with Hertz!
Desventajas: They didn't give me a car bcos I was 30 mins late. I had to find a different car rental company. I was delayed by 3 hrs because of Hertz. Kayak it was the worst experience ever, though I have booked flights and cars/ hotels from your site for years and never faced such an issue.
opinión proveniente de
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2.0
We spend all morning looking the address the addre
Ventajas: Anything just only know that o had To spend more money re ring the car because i arrived let looking for the address. An Addres that Was wrong because they change of place .......... So we have To guess
Desventajas: Spen more money in the renting
opinión proveniente de
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2.0
paid 3 times more than kayak price
Ventajas: beware fees are 3 times higher at airport than on kayak
opinión proveniente de
