Alquiler de autos en Mérida

3 oficinas en Mérida

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Avis opiniones

Puntos de alquiler

Avis

Puntos de alquiler en Mérida

Avenida 32 No 261 Colonia San Ramon

+52 999 930 2000

Fiesta Americana Hotel - Local 1-A

+52 999 925 2525

Km 4.5 Carretera Merida Uman

+52 999 946 1524

Las Avis opiniones

Opiniones sobre Avis en Mérida

Opiniones recientes

Todas las opiniones
Positivas
Neutrales
Negativas

8.0

Ventajas: Everything went well apart from the surprises cost of insurance.

Desventajas: This is something common in Mexico, but insurance for car rental comes at a crazy high price. My initial rent of 70USD would have been +500 USD if I had taken a regular insurance (up to 700USD for a complete insurance). Pricing are lacking clarity from car rental agencies.

Opinión del may 2019

opinión proveniente de
10.0

Ventajas: car was ready and on time.

Opinión del jul 2016

opinión proveniente de
10.0

Ventajas: Coche estaba listo y a tiempo.

Opinión del jul 2016

opinión proveniente de

10.0

Ventajas: car was ready and on time.

Opinión del jul 2016

opinión proveniente de
10.0

Ventajas: Coche estaba listo y a tiempo.

Opinión del jul 2016

opinión proveniente de

8.0

Ventajas: Everything went well apart from the surprises cost of insurance.

Desventajas: This is something common in Mexico, but insurance for car rental comes at a crazy high price. My initial rent of 70USD would have been +500 USD if I had taken a regular insurance (up to 700USD for a complete insurance). Pricing are lacking clarity from car rental agencies.

Opinión del may 2019

opinión proveniente de

Desde $69/día

Posición n.º 2

Budget

7.4 Bueno (4,226 opiniones)

3 oficinas en Mérida

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Budget opiniones

Puntos de alquiler

Budget

Puntos de alquiler en Mérida

56a #451 Local 6 Colon

+52 555 458 8580

Calle 60 #491-B Entre 57 Y 55

+52 999 406 8325

Merida International Airport

+52 555 458 8580

Las Budget opiniones

Opiniones sobre Budget en Mérida

Opiniones recientes

Todas las opiniones
Positivas
Neutrales
Negativas

2.8

Desventajas: The drop off I requests a drop off at the airport in Merida and the office was close out side the airport And also the day before I past to the office and they tell me express that leave the car in avis that un regular totally Stupid people

Opinión del ago 2019

opinión proveniente de
5.2

Ventajas: The staff initially did not work to assist us as they did not have any cars for us even though it was reserved. The car was somewhat clean

Opinión del jul 2019

opinión proveniente de
4.0

Ventajas: The car was reliable and clean

Desventajas: When first arriving wasn’t immediately obvious where to go. Other companies are right there in terminal, for budget you have to walk off airport property and down a little side street. Not too far but a pain when with children and luggage. No signs explaining where to go.

Opinión del jun 2019

opinión proveniente de
2.0

Ventajas: Nothing.

Desventajas: They didn’t have my rental on file and they had no cars available.

Opinión del feb 2019

opinión proveniente de
2.0

Ventajas: I was told at the counter that they did not have any cars. Then they proceeded to try to rent me an upgrade for 10 times the original reservation.

Desventajas: Do I really need to explain?

Opinión del feb 2019

opinión proveniente de
2.0

There was no rental

Desventajas: They had no cars we had to walk over to the Avis and luckily they had 1 car!

Opinión del ene 2019

opinión proveniente de
7.6

Be careful when renting and returning to avoid problems

Ventajas: A bit slow - since everything was done by hand - but generally OK pick-up. Problem free rental. We were brought back to the airport terminal after drop off.

Desventajas: Premium categorized car did not have a CD (!), very basic configuration. Dark courtyard may have contributed to a serious problem that one of the deep scratches on the car was not marked on the check-out form and if it was not for the photos of all dents and scratches made at pick-up I would very likely have to pay for this "damage". Dated photos on the phone helped and drop off completed without further problems.

Opinión del ago 2017

opinión proveniente de
7.2

Their real business is charge for the INSURANCE

Ventajas: The car was the one that I choose with Kayak, the price with you was GREAT

Desventajas: For sure I didn't like that they hide their true business with Insurance cost, I can't decline the coverage even though I have an insurance that cover the car damage and the liability. I know that this is not by Mexican law, and know that the true cost of the insurance is way to low.

Opinión del jun 2017

opinión proveniente de
8.4

Budget was uff airport at Merida- was the only one

Desventajas: Hard to find

Opinión del mar 2017

opinión proveniente de
2.0

Poor facility condition and office hours.

Ventajas: Nothing

Desventajas: Poor facility condition. Does not facilitate convenient drop off hours. No place to sit.

Opinión del feb 2017

opinión proveniente de
10.0

great car and quick services

Ventajas: I was given practically a new car and have no problem driving for several days. I do buy full insurance from them to be safe even my credit card claims covering some of them because the total price is cheap enough.

Opinión del ene 2017

opinión proveniente de
2.0

Rented to another person ......

Desventajas: Booked 3 weeks in advance and got there The car was rented to somebody else . With plane delays in December , I show up to the Budget rental place 3 hours after .....and couldn't get any help from the employee . He said 15 persons tomorrow won't get their car either. How come a company like BUDGET can play like this with customwers ? Traveled 12 hours from France to don't get my car Not nice at all

Opinión del ene 2017

opinión proveniente de

10.0

great car and quick services

Ventajas: I was given practically a new car and have no problem driving for several days. I do buy full insurance from them to be safe even my credit card claims covering some of them because the total price is cheap enough.

Opinión del ene 2017

opinión proveniente de

7.6

Be careful when renting and returning to avoid problems

Ventajas: A bit slow - since everything was done by hand - but generally OK pick-up. Problem free rental. We were brought back to the airport terminal after drop off.

Desventajas: Premium categorized car did not have a CD (!), very basic configuration. Dark courtyard may have contributed to a serious problem that one of the deep scratches on the car was not marked on the check-out form and if it was not for the photos of all dents and scratches made at pick-up I would very likely have to pay for this "damage". Dated photos on the phone helped and drop off completed without further problems.

Opinión del ago 2017

opinión proveniente de
7.2

Their real business is charge for the INSURANCE

Ventajas: The car was the one that I choose with Kayak, the price with you was GREAT

Desventajas: For sure I didn't like that they hide their true business with Insurance cost, I can't decline the coverage even though I have an insurance that cover the car damage and the liability. I know that this is not by Mexican law, and know that the true cost of the insurance is way to low.

Opinión del jun 2017

opinión proveniente de
8.4

Budget was uff airport at Merida- was the only one

Desventajas: Hard to find

Opinión del mar 2017

opinión proveniente de

2.8

Desventajas: The drop off I requests a drop off at the airport in Merida and the office was close out side the airport And also the day before I past to the office and they tell me express that leave the car in avis that un regular totally Stupid people

Opinión del ago 2019

opinión proveniente de
5.2

Ventajas: The staff initially did not work to assist us as they did not have any cars for us even though it was reserved. The car was somewhat clean

Opinión del jul 2019

opinión proveniente de
4.0

Ventajas: The car was reliable and clean

Desventajas: When first arriving wasn’t immediately obvious where to go. Other companies are right there in terminal, for budget you have to walk off airport property and down a little side street. Not too far but a pain when with children and luggage. No signs explaining where to go.

Opinión del jun 2019

opinión proveniente de
2.0

Ventajas: Nothing.

Desventajas: They didn’t have my rental on file and they had no cars available.

Opinión del feb 2019

opinión proveniente de
2.0

Ventajas: I was told at the counter that they did not have any cars. Then they proceeded to try to rent me an upgrade for 10 times the original reservation.

Desventajas: Do I really need to explain?

Opinión del feb 2019

opinión proveniente de
2.0

There was no rental

Desventajas: They had no cars we had to walk over to the Avis and luckily they had 1 car!

Opinión del ene 2019

opinión proveniente de
2.0

Poor facility condition and office hours.

Ventajas: Nothing

Desventajas: Poor facility condition. Does not facilitate convenient drop off hours. No place to sit.

Opinión del feb 2017

opinión proveniente de
2.0

Rented to another person ......

Desventajas: Booked 3 weeks in advance and got there The car was rented to somebody else . With plane delays in December , I show up to the Budget rental place 3 hours after .....and couldn't get any help from the employee . He said 15 persons tomorrow won't get their car either. How come a company like BUDGET can play like this with customwers ? Traveled 12 hours from France to don't get my car Not nice at all

Opinión del ene 2017

opinión proveniente de

Desde $109/día

Posición n.º 3

Hertz

7.4 Bueno (3,839 opiniones)

2 oficinas en Mérida

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Hertz opiniones

Puntos de alquiler

Hertz

Puntos de alquiler en Mérida

Calle 23 # 309

Calle 56-a #451 Local 8

Las Hertz opiniones

Opiniones sobre Hertz en Mérida

Opiniones recientes

Todas las opiniones
Positivas
Neutrales
Negativas

2.0

They didnt respect the reservaition. No car for us.

Ventajas: Nothing, they didnt gave us a car

Desventajas: Why have reservation if there are no cars. That was the starting point of our road trip and we didnt get a car.

Opinión del ene 2019

opinión proveniente de
2.0

Worst Rental Car Experience EVER

Ventajas: Nothing.

Desventajas: First of all, I booked a Ford Explorer with seating for 7 or similar. They offered me a Nissan Sentra. When I complained, they gave me a 12 passenger express van. 15 minutes after leaving the signal lights and brake lights stopped working. I called to complain and they sent someone out with another 12 passenger express van. When this van arrived, it too did not have functional brake or tail signal lights. The guy went back and brought back a dodge Caravan that was acceptable. This process took an entire day of my vacation to correct. They were more than 2 hours late from the time they said they would be there each time. Between the phone calls and trips out to correct the issue, it was approximately 10 hours wasted. Next, the insurance is a complete rip off. The rental car booked for around $160 for 7 days. When I got there, they wanted to charge me $100 per day ($700 for the week) for insurance and that was the cheapest option they had. Lastly, this entire process happened when I only speak English and they only speak Spanish over the phone, which made this process extremely frustrating.

Opinión del nov 2018

opinión proveniente de
6.0

Insurance confusion

Desventajas: I called Hertz three times trying to get cost of insurance for I arrive at the company to rent the car I was not able to get a quote for what the insurance would cost . At the Hertz pick up location I was quoted a price over US$300 for insurance for a two day rental. I then asked about a lower-priced insurance off for and they found a second coat of over $200 for insurance for the two days . Thankfully I have insurance from my credit card so I was able to decline this insurance . After I decline the insurance the person at the counter then wanted to sell me some documents in case I got in an accident for US$50 for a few pages printed material . I felt like this $50 price for a few pages of printed material that the company should’ve provided for free was out and out theft . At this point they inform you that my debit card would not be able to be used for the purchase of the rental . Thank goodness I had additional credit cards and was able to complete the transaction . I do not feel that Hertz should be associated with a company that does this kind of extreme pricing for insurance and does not inform the customer prior to arriving at the location of all of the additional cost .

Opinión del ene 2018

opinión proveniente de
2.0

No cars despite reservation 1 month in advance

Desventajas: Showed up to the airport in Merida with a reservation made 1 month prior. Said there were no cars, that the situation was "complicated." The desk agent even tried to pretend that I had just made the reservation that day. Shady all around, and it screwed up our trip so we had to completely change our itinerary.

Opinión del ene 2018

opinión proveniente de
2.0

Pesimo

Ventajas: Que NO tenían coches disponibles y sin embargo SI me hicieron una reservación.

Desventajas: NO tenían coches.

Opinión del ene 2018

opinión proveniente de
2.0

Overpriced, complicated process and poor vehicle

Desventajas: Check in took over an hour and was at a different location then we were told. We eventually got the vehicle and it was fine to drive the only issue was it was terrible on fuel and cost a lot to refill. Drop off was confusing and we were lucky we arrived early as our booking was until 6pm but on arrival they advised if we had of arrived after 5pm we would have had to take the vehicle to the airport drip off which obviously would have been very inconvient and was lucky we arrived back before 5pm.

Opinión del dic 2017

opinión proveniente de
6.0

Desventajas: The actual price was almost twice the estimated price. After haggling with the guy at the counter I was able to get it down a bit, but still ended up paying more than expected.

Opinión del jul 2017

opinión proveniente de
2.0

Ventajas: No comment

Desventajas: No comment

Opinión del may 2017

opinión proveniente de
2.0

No Cars. Go.

Desventajas: Made the reservation only to be told they had no cars and I would be put on a waiting list. That was over 5 days ago and I still haven't heard from anyone at Hertz. Will not use them again.

Opinión del abr 2017

opinión proveniente de
7.2

Bait and switch

Ventajas: Great car

Desventajas: Car ended up costing 5 times the original quote! I realize there are all ways additional taxes etc but this amount was excessive. We were ushered in and out of 3 different cars and in the end we never received our contract. However prompt, pick up was confusing, due to the unmarked van. Pre booking a car is not necessary this time if year.

Opinión del ene 2016

opinión proveniente de
2.0

Ventajas: Sin comentarios

Desventajas: Sin comentarios

Opinión del may 2017

opinión proveniente de

7.2

Bait and switch

Ventajas: Great car

Desventajas: Car ended up costing 5 times the original quote! I realize there are all ways additional taxes etc but this amount was excessive. We were ushered in and out of 3 different cars and in the end we never received our contract. However prompt, pick up was confusing, due to the unmarked van. Pre booking a car is not necessary this time if year.

Opinión del ene 2016

opinión proveniente de

2.0

They didnt respect the reservaition. No car for us.

Ventajas: Nothing, they didnt gave us a car

Desventajas: Why have reservation if there are no cars. That was the starting point of our road trip and we didnt get a car.

Opinión del ene 2019

opinión proveniente de
2.0

Worst Rental Car Experience EVER

Ventajas: Nothing.

Desventajas: First of all, I booked a Ford Explorer with seating for 7 or similar. They offered me a Nissan Sentra. When I complained, they gave me a 12 passenger express van. 15 minutes after leaving the signal lights and brake lights stopped working. I called to complain and they sent someone out with another 12 passenger express van. When this van arrived, it too did not have functional brake or tail signal lights. The guy went back and brought back a dodge Caravan that was acceptable. This process took an entire day of my vacation to correct. They were more than 2 hours late from the time they said they would be there each time. Between the phone calls and trips out to correct the issue, it was approximately 10 hours wasted. Next, the insurance is a complete rip off. The rental car booked for around $160 for 7 days. When I got there, they wanted to charge me $100 per day ($700 for the week) for insurance and that was the cheapest option they had. Lastly, this entire process happened when I only speak English and they only speak Spanish over the phone, which made this process extremely frustrating.

Opinión del nov 2018

opinión proveniente de
6.0

Insurance confusion

Desventajas: I called Hertz three times trying to get cost of insurance for I arrive at the company to rent the car I was not able to get a quote for what the insurance would cost . At the Hertz pick up location I was quoted a price over US$300 for insurance for a two day rental. I then asked about a lower-priced insurance off for and they found a second coat of over $200 for insurance for the two days . Thankfully I have insurance from my credit card so I was able to decline this insurance . After I decline the insurance the person at the counter then wanted to sell me some documents in case I got in an accident for US$50 for a few pages printed material . I felt like this $50 price for a few pages of printed material that the company should’ve provided for free was out and out theft . At this point they inform you that my debit card would not be able to be used for the purchase of the rental . Thank goodness I had additional credit cards and was able to complete the transaction . I do not feel that Hertz should be associated with a company that does this kind of extreme pricing for insurance and does not inform the customer prior to arriving at the location of all of the additional cost .

Opinión del ene 2018

opinión proveniente de
2.0

No cars despite reservation 1 month in advance

Desventajas: Showed up to the airport in Merida with a reservation made 1 month prior. Said there were no cars, that the situation was "complicated." The desk agent even tried to pretend that I had just made the reservation that day. Shady all around, and it screwed up our trip so we had to completely change our itinerary.

Opinión del ene 2018

opinión proveniente de
2.0

Pesimo

Ventajas: Que NO tenían coches disponibles y sin embargo SI me hicieron una reservación.

Desventajas: NO tenían coches.

Opinión del ene 2018

opinión proveniente de
2.0

Overpriced, complicated process and poor vehicle

Desventajas: Check in took over an hour and was at a different location then we were told. We eventually got the vehicle and it was fine to drive the only issue was it was terrible on fuel and cost a lot to refill. Drop off was confusing and we were lucky we arrived early as our booking was until 6pm but on arrival they advised if we had of arrived after 5pm we would have had to take the vehicle to the airport drip off which obviously would have been very inconvient and was lucky we arrived back before 5pm.

Opinión del dic 2017

opinión proveniente de
6.0

Desventajas: The actual price was almost twice the estimated price. After haggling with the guy at the counter I was able to get it down a bit, but still ended up paying more than expected.

Opinión del jul 2017

opinión proveniente de
2.0

Ventajas: No comment

Desventajas: No comment

Opinión del may 2017

opinión proveniente de
2.0

No Cars. Go.

Desventajas: Made the reservation only to be told they had no cars and I would be put on a waiting list. That was over 5 days ago and I still haven't heard from anyone at Hertz. Will not use them again.

Opinión del abr 2017

opinión proveniente de
2.0

Ventajas: Sin comentarios

Desventajas: Sin comentarios

Opinión del may 2017

opinión proveniente de

Desde $151/día

Posición n.º 4

Payless

6.6 Bueno (2,645 opiniones)

3 oficinas en Mérida

╳

Payless opiniones

Puntos de alquiler

Payless

Puntos de alquiler en Mérida

Calle 30 #300

+52 999 176 6202

Calle 60 #486 Local D Entre

+52 999 924 1478

Calle 60 No. 427 Por 57 Y Col

Las Payless opiniones

Opiniones sobre Payless en Mérida

Opiniones recientes

Todas las opiniones
Positivas
Neutrales
Negativas

2.0

Canceled my reservation and told me I had to pay 4x the amount I booke

Ventajas: Nothing. It could have ruined my whole trip. I did not rent the car.

Desventajas: I didn't like showing up at the rental office and being told my reservation for a car for 11 days was canceled. Then I was told instead of the rate of $17 per day was actually going to be $80 per day. This has happened with payless in Guatemala as well. I highly recommend not ever using this company. Bait and switch. So shaddy.

Opinión del ene 2019

opinión proveniente de
2.0

Not open at 7...

Ventajas: I booked a car for 7 a.m. The store should open at 7, given the sign at their door. They had 2 numbers I called at several times, always answered by the answer machine. At 7h55 I gave up and booked another car at Budget... A shame

Opinión del sep 2018

opinión proveniente de
2.0

Worst ever rental

Ventajas: Nothing!

Desventajas: Receptionist send me to another car rental agency! He wanted to charge me more than 150 USD for an insurance.

Opinión del ago 2018

opinión proveniente de
10.0

Excellent service

Ventajas: The friendly and exceptional service I was giving.

Opinión del ene 2018

opinión proveniente de
2.0

Nonsense

Ventajas: Nothing.

Desventajas: Booked it in the states and got a quote. When we got to Merida the Payless staff tried to get more money for the car. He ended up trying to bargain with us and reduce the cost. This behavior was not okay, so we turned around and rented a car somewhere else. I will never use payless again.

Opinión del feb 2017

opinión proveniente de
2.0

no car

Ventajas: Nothing. Terrible.

Desventajas: I had reserved a car from 10am. We turned up at 11.20am to find that they had rented out all their cars and had none left. We then had a mad panic trying to find another car to rent from another rental at the busiest time of year - eventually found one and had to pay twice as much for it. I actually blame Kayak as much because they should have made clear that 10am meant 'pick up the car at 10am on the dot otherwise they may rent out your car'.

Opinión del ene 2017

opinión proveniente de
2.0

Payless? Pay nothing because they don't have any c

Ventajas: Nothing.

Desventajas: Travelled for 3 hours by 2 taxis and a bus to get to the branch after making a reservation through Kayak. When we arrived they said they didn't have our reservation - and worse than that, they didn't have any cars available whatsoever. To be fair to the guy behind the desk, he did suggest we try next door, but it was a bit of a dodgy set up and the only car they had was an old banger. He also suggested Unirent, which we ended up walking to and using instead. I would definitely recommend using Unirent in Merida - very professional and helpful, and the car was great.

Opinión del ene 2017

opinión proveniente de
2.0

No car available

Ventajas: Even when I had a reservation, when I got there they had no car to give me. I ended up with no car for my vacation. Terrible experience!!!

Opinión del ene 2017

opinión proveniente de
2.0

left without a car

Desventajas: Payless was closed and did not answer calls when we arrived. we were forced to search for another vehicle at 8:00pm on christmas eve..

Opinión del ene 2017

opinión proveniente de
10.0

Ventajas: excellent customer care

Opinión del oct 2016

opinión proveniente de
2.0

Worst customer service experience EVER !

Desventajas: We arrived to the rental office and the process to rent the vehicle took +2 hours... First they couldn't find our reservation, then they asked us to show the info for our reservation which we presented via the confirmation email from Kayak but they stated that they needed a printed confirmation (which really didn't make much sense)... We finally convinced them to accept our emailed reservation and of course the rate "could not be honored"... They stated that the rate listed on the confirmation was oniy for the reservation, which really didn't make sense for us... We ended up paying a rate that was 300% higher... In addition to this, we had called the rental office as soon as we made the booking and asked for a car seat for our 1 year old baby boy, for which they mentioned that they had 3 available and it should not be a problem... Of course when we asked for the car seat they didn't have any available and the person stated that they hadn't seen any car seat availability in several months... After all the different card swipes, rate charges, deposit, document signing, opening of vouchers, etc... We came to find out that they actually didn't even had the type of vehicle that we had booked... They could only rent us a "similar" type of vehicle that wasn't even in clean conditions and that when we checked the dashboard the fuel tank was COMPLETELY EMPTY ! Customer service rep responded with a "oh you should be ok to make it to the gas station" completely forgetting the fact that I'm traveling with my 7 months pregnant wife and a 1 year old baby... Anyway, we made it work as we were pretty much against the wall since we had already planned a few tours and visits to different parks and sights in the area... Then finally when the time came to return the vehicle we kept calling the office to ask if we could return this to an office that the company had that was literally two blocks away from our hotel and we couldn't get a hold of anybody... We went to the office near us in person and were told to go return the vehicle at the other location in order to close our outstanding account... When we went to the office to return the vehicle we were told that an additional full day was going to be charged as the vehicle needed to be returned before 10 am, but how are we supposed to know that ? The info is mentioned on the rental document but of course in super fine print... We honestly think that the customer service reps should provide the courtesy of mentioning this at time of pickup... What made it worse was that while we were going thru all this process we saw a pile of documents with rental info from other customers where they had made the return to be right before the closing schedule for the rental office... Again WORST CUSTOMER SERVICE EXPERIENCE EVER !! The problem now is that this situation makes us think that Kayak does not validate the quality of the service that is provided by its partners, and this makes us not want to ever use Kayak again !

Opinión del oct 2016

opinión proveniente de
2.8

Ventajas: We got great directions and they even helped us fill the tank

Desventajas: Nothing felt prepared the proper way. Driving the vehicle felt unsafe.

Opinión del abr 2016

opinión proveniente de

10.0

Excellent service

Ventajas: The friendly and exceptional service I was giving.

Opinión del ene 2018

opinión proveniente de
10.0

Ventajas: excellent customer care

Opinión del oct 2016

opinión proveniente de

2.0

Canceled my reservation and told me I had to pay 4x the amount I booke

Ventajas: Nothing. It could have ruined my whole trip. I did not rent the car.

Desventajas: I didn't like showing up at the rental office and being told my reservation for a car for 11 days was canceled. Then I was told instead of the rate of $17 per day was actually going to be $80 per day. This has happened with payless in Guatemala as well. I highly recommend not ever using this company. Bait and switch. So shaddy.

Opinión del ene 2019

opinión proveniente de
2.0

Not open at 7...

Ventajas: I booked a car for 7 a.m. The store should open at 7, given the sign at their door. They had 2 numbers I called at several times, always answered by the answer machine. At 7h55 I gave up and booked another car at Budget... A shame

Opinión del sep 2018

opinión proveniente de
2.0

Worst ever rental

Ventajas: Nothing!

Desventajas: Receptionist send me to another car rental agency! He wanted to charge me more than 150 USD for an insurance.

Opinión del ago 2018

opinión proveniente de
2.0

Nonsense

Ventajas: Nothing.

Desventajas: Booked it in the states and got a quote. When we got to Merida the Payless staff tried to get more money for the car. He ended up trying to bargain with us and reduce the cost. This behavior was not okay, so we turned around and rented a car somewhere else. I will never use payless again.

Opinión del feb 2017

opinión proveniente de
2.0

no car

Ventajas: Nothing. Terrible.

Desventajas: I had reserved a car from 10am. We turned up at 11.20am to find that they had rented out all their cars and had none left. We then had a mad panic trying to find another car to rent from another rental at the busiest time of year - eventually found one and had to pay twice as much for it. I actually blame Kayak as much because they should have made clear that 10am meant 'pick up the car at 10am on the dot otherwise they may rent out your car'.

Opinión del ene 2017

opinión proveniente de
2.0

Payless? Pay nothing because they don't have any c

Ventajas: Nothing.

Desventajas: Travelled for 3 hours by 2 taxis and a bus to get to the branch after making a reservation through Kayak. When we arrived they said they didn't have our reservation - and worse than that, they didn't have any cars available whatsoever. To be fair to the guy behind the desk, he did suggest we try next door, but it was a bit of a dodgy set up and the only car they had was an old banger. He also suggested Unirent, which we ended up walking to and using instead. I would definitely recommend using Unirent in Merida - very professional and helpful, and the car was great.

Opinión del ene 2017

opinión proveniente de
2.0

No car available

Ventajas: Even when I had a reservation, when I got there they had no car to give me. I ended up with no car for my vacation. Terrible experience!!!

Opinión del ene 2017

opinión proveniente de
2.0

left without a car

Desventajas: Payless was closed and did not answer calls when we arrived. we were forced to search for another vehicle at 8:00pm on christmas eve..

Opinión del ene 2017

opinión proveniente de
2.0

Worst customer service experience EVER !

Desventajas: We arrived to the rental office and the process to rent the vehicle took +2 hours... First they couldn't find our reservation, then they asked us to show the info for our reservation which we presented via the confirmation email from Kayak but they stated that they needed a printed confirmation (which really didn't make much sense)... We finally convinced them to accept our emailed reservation and of course the rate "could not be honored"... They stated that the rate listed on the confirmation was oniy for the reservation, which really didn't make sense for us... We ended up paying a rate that was 300% higher... In addition to this, we had called the rental office as soon as we made the booking and asked for a car seat for our 1 year old baby boy, for which they mentioned that they had 3 available and it should not be a problem... Of course when we asked for the car seat they didn't have any available and the person stated that they hadn't seen any car seat availability in several months... After all the different card swipes, rate charges, deposit, document signing, opening of vouchers, etc... We came to find out that they actually didn't even had the type of vehicle that we had booked... They could only rent us a "similar" type of vehicle that wasn't even in clean conditions and that when we checked the dashboard the fuel tank was COMPLETELY EMPTY ! Customer service rep responded with a "oh you should be ok to make it to the gas station" completely forgetting the fact that I'm traveling with my 7 months pregnant wife and a 1 year old baby... Anyway, we made it work as we were pretty much against the wall since we had already planned a few tours and visits to different parks and sights in the area... Then finally when the time came to return the vehicle we kept calling the office to ask if we could return this to an office that the company had that was literally two blocks away from our hotel and we couldn't get a hold of anybody... We went to the office near us in person and were told to go return the vehicle at the other location in order to close our outstanding account... When we went to the office to return the vehicle we were told that an additional full day was going to be charged as the vehicle needed to be returned before 10 am, but how are we supposed to know that ? The info is mentioned on the rental document but of course in super fine print... We honestly think that the customer service reps should provide the courtesy of mentioning this at time of pickup... What made it worse was that while we were going thru all this process we saw a pile of documents with rental info from other customers where they had made the return to be right before the closing schedule for the rental office... Again WORST CUSTOMER SERVICE EXPERIENCE EVER !! The problem now is that this situation makes us think that Kayak does not validate the quality of the service that is provided by its partners, and this makes us not want to ever use Kayak again !

Opinión del oct 2016

opinión proveniente de
2.8

Ventajas: We got great directions and they even helped us fill the tank

Desventajas: Nothing felt prepared the proper way. Driving the vehicle felt unsafe.

Opinión del abr 2016

opinión proveniente de

Desde $111/día

Posición n.º 5

National

8.0 Excelente (882 opiniones)

4 oficinas en Mérida

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National opiniones

Puntos de alquiler

National

Puntos de alquiler en Mérida

Av.colon Con Ave Cupules

+52 999 920 7722

Calle 60 #346, 33a Y 35

+52 999 163 2603

Merida Airport

+52 999 946 0417

Street 60 No 486

+52 999 923 2493

Las National opiniones

Opiniones sobre National en Mérida

Opiniones recientes

Todas las opiniones
Positivas
Neutrales
Negativas

10.0

Perfect!

Ventajas: I liked the customer service at the counter and the attention to making sure I understood everything about the rental

Opinión del dic 2018

opinión proveniente de
8.8

Nice cars good pickups

Ventajas: Pick up was fast and efficient. Cars were clean and new and reliable.

Desventajas: The whole insurance thing in Mexico is challenging and confusing. In this case we took the required 3rd party liability and declined everything else and used our credit card to cover rental car insurance. I always feel very unsure on if I am covered or not. Buying the full insurance package from the rental agency is very expensive.

Opinión del mar 2018

opinión proveniente de
5.2

Car not ready until two hours late!

Desventajas: Despite having a reserved car at 10:30am, we were still at the counter at 12:20pm. And they didn't have the size we had reserved. It was an incredibly frustrating part of my trip

Opinión del ene 2017

opinión proveniente de
10.0

Needed to change inclusions

Ventajas: Agent pleasant,, car ready, short ride to depot. Agent was able to reissue the agreement at the same price with full insurance coverage. The original agreement only included mandatory liability insurance although we though we booked with collision damage waiver. Price came out the same.

Desventajas: This is an independent National Franchisee. We thought we were booking with National. Everything was fine however.

Opinión del sep 2016

opinión proveniente de
8.8

Desventajas: Mandatory insurance more than doubled original rental.

Opinión del nov 2015

opinión proveniente de
5.2

El coche no está listo hasta dos horas tarde!

Desventajas: A pesar de tener un coche reservado a las 10:30am, todavía estábamos en el mostrador a las 12:20pm. Y no tenían el tamaño que habíamos reservado. Fue una parte increíblemente frustrante de mi viaje

Opinión del ene 2017

opinión proveniente de
8.8

Desventajas: Seguro obligatorio más que duplicado original de alquiler.

Opinión del nov 2015

opinión proveniente de

10.0

Perfect!

Ventajas: I liked the customer service at the counter and the attention to making sure I understood everything about the rental

Opinión del dic 2018

opinión proveniente de
8.8

Nice cars good pickups

Ventajas: Pick up was fast and efficient. Cars were clean and new and reliable.

Desventajas: The whole insurance thing in Mexico is challenging and confusing. In this case we took the required 3rd party liability and declined everything else and used our credit card to cover rental car insurance. I always feel very unsure on if I am covered or not. Buying the full insurance package from the rental agency is very expensive.

Opinión del mar 2018

opinión proveniente de
10.0

Needed to change inclusions

Ventajas: Agent pleasant,, car ready, short ride to depot. Agent was able to reissue the agreement at the same price with full insurance coverage. The original agreement only included mandatory liability insurance although we though we booked with collision damage waiver. Price came out the same.

Desventajas: This is an independent National Franchisee. We thought we were booking with National. Everything was fine however.

Opinión del sep 2016

opinión proveniente de
8.8

Desventajas: Mandatory insurance more than doubled original rental.

Opinión del nov 2015

opinión proveniente de
8.8

Desventajas: Seguro obligatorio más que duplicado original de alquiler.

Opinión del nov 2015

opinión proveniente de

5.2

Car not ready until two hours late!

Desventajas: Despite having a reserved car at 10:30am, we were still at the counter at 12:20pm. And they didn't have the size we had reserved. It was an incredibly frustrating part of my trip

Opinión del ene 2017

opinión proveniente de
5.2

El coche no está listo hasta dos horas tarde!

Desventajas: A pesar de tener un coche reservado a las 10:30am, todavía estábamos en el mostrador a las 12:20pm. Y no tenían el tamaño que habíamos reservado. Fue una parte increíblemente frustrante de mi viaje

Opinión del ene 2017

opinión proveniente de

Desde $310/día

Posición n.º 6

Europcar

7.6 Bueno (352 opiniones)

3 oficinas en Mérida

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Europcar opiniones

Puntos de alquiler

Europcar

Puntos de alquiler en Mérida

Av.internacional Carretera Merida

+52 998 500 0013

Calle 56-a Centro 451

+52 998 500 0014

Calle 58 Local 480 Local A, 57 Y 59

+52 999 429 4754

Las Europcar opiniones

Opiniones sobre Europcar en Mérida

Opiniones recientes

Todas las opiniones
Positivas
Neutrales
Negativas

10.0

Desventajas: El servicio es excelente! Los vehículos están en muy buen estado!

Opinión del feb 2019

opinión proveniente de
6.0

Ventajas: We had an appointment for 3 PM. I was early at 2:40 but they couldn't start the process until 3 PM. So OK. Then 20 minutes for paperwork and another 45 for the car to arrive and do the walk-around together. So we didn't have the car until 4:05 PM. And it's not like there were other customers.

Opinión del ene 2019

opinión proveniente de
2.0

Total Rip Off

Desventajas: When I arrived the agent would not rent the car without a $200 fee for insurance that was already covered by my credit card. I did not rent the car.

Opinión del oct 2016

opinión proveniente de
2.0

No car available in spite of reservation!!!

Ventajas: Nothing

Desventajas: No car was available although they had our reservation.We had to get a car from Hertz and paid 3 times the rate we had with Europcar. We'll ask for compensation. Avoid Europ car because many other customers where in the same situation. Unbelievable! !!!

Opinión del ene 2016

opinión proveniente de
3.6

Paid double the price

Desventajas: After carefully reviewing the agreement, i was under the impression that all my insurance are covered except that i have to pay for any damage upto 600 USD. But when i was at the Europcar counter they insisted that my insurance is very basic and doesn't cover anything. I ended up paying twice the amount for the car rental.

Opinión del dic 2015

opinión proveniente de

10.0

Desventajas: El servicio es excelente! Los vehículos están en muy buen estado!

Opinión del feb 2019

opinión proveniente de

6.0

Ventajas: We had an appointment for 3 PM. I was early at 2:40 but they couldn't start the process until 3 PM. So OK. Then 20 minutes for paperwork and another 45 for the car to arrive and do the walk-around together. So we didn't have the car until 4:05 PM. And it's not like there were other customers.

Opinión del ene 2019

opinión proveniente de
2.0

Total Rip Off

Desventajas: When I arrived the agent would not rent the car without a $200 fee for insurance that was already covered by my credit card. I did not rent the car.

Opinión del oct 2016

opinión proveniente de
2.0

No car available in spite of reservation!!!

Ventajas: Nothing

Desventajas: No car was available although they had our reservation.We had to get a car from Hertz and paid 3 times the rate we had with Europcar. We'll ask for compensation. Avoid Europ car because many other customers where in the same situation. Unbelievable! !!!

Opinión del ene 2016

opinión proveniente de
3.6

Paid double the price

Desventajas: After carefully reviewing the agreement, i was under the impression that all my insurance are covered except that i have to pay for any damage upto 600 USD. But when i was at the Europcar counter they insisted that my insurance is very basic and doesn't cover anything. I ended up paying twice the amount for the car rental.

Opinión del dic 2015

opinión proveniente de

Desde $197/día

Posición n.º 7

E-Z Rent-A-Car

6.3 Bueno (895 opiniones)

1 oficina en Mérida

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E-Z Rent-A-Car opiniones

Puntos de alquiler

E-Z Rent-A-Car

Puntos de alquiler en Mérida

Merida Yucatan International Airport

+52 998 928 1896

Las E-Z Rent-A-Car opiniones

Opiniones sobre E-Z Rent-A-Car en Mérida

Opiniones recientes

Todas las opiniones
Positivas
Neutrales
Negativas

2.0

Desventajas: We rented two vans and only had one. Took forever to get the van and take back. Was a piece of junk

Opinión del ene 2019

opinión proveniente de
2.0

Ventajas: Nothing

Desventajas: After being picked up at the airport and brought to the rental office, they tried to charge us a "deposit" of $25,000 pesos ($1200USD!!). We refused, and then we're told they can lower the deposit to just $1000USD, again, no. Also wanted to charge us $600 for full insurance for 12 days (told them our CC coverage was better, that's when the deposit was brought up). We said screw you, got an Uber to our hotel and found La Curva rental car in Merida, Mexico and proceeded to only pay $305 total, our car looked better than what American Rental (not ez car as the kayak reservation said..) was trying to shove on us, and we then traveled daily to ruins, cenotes and haciendas. I absolutely will NEVER recommend online car rental in Mexico to anyone. Kayak was NO help.

Opinión del dic 2018

opinión proveniente de
4.0

Muy mala experiencia

Desventajas: Me dieron un auto muy muy viejo (no es que habia solicitado). El auto tenia muchos defectos y tenia la llanta ponchada. Olia a cigarro. Me cobraron a fuerza dos seguros adicionales el cual el costo del auto se fue al doble. Ademas me hicieron hacer un deposito de 17mil pesos. (5 veces mas que la renta.) El control del auto no servia y las puertas no cerraban con seguro. Es increible que ustedes promuevan a una compañia tan mala. Suguiero que dejen de tener una relación comercial con esta empresa. Saludos y gracias

Opinión del nov 2018

opinión proveniente de
3.6

We will never rent from this company again!

Desventajas: When we dropped off the car, they pointed out a small scrape UNDERNEATH the front bumper, that could only be seen if you were on your hands and knees. They tried to charge us $118 USD for this scrape that we did not cause. We requested to talk to the owner. They called him and he said he would arrive within 15 minutes. We waited 30 minutes and he did not show up. in order to make our flight we had to settle the hold that they had on our credit card, which we did "under protest". We felt this was a blatant attempt to steal our money and will protest the credit card charges.

Opinión del may 2018

opinión proveniente de
8.4

Great car/great value, drop off a challenge

Ventajas: Car was clean and upgraded from what we had anticipated. Driver waiting outside when we landed to take us directly to pickup.

Desventajas: Our flight boarded at 5:45am and when we were dropping off car at 5:00am there was no one there to take the.

Opinión del mar 2018

opinión proveniente de
5.6

Not REALLY at the terminal

Ventajas: Friendly and helpful staff. Car was reliable and served us well.

Desventajas: At the terminal doesn't mean at the terminal. It's a few blocks away and it was hard to find returning the car. I asked for an automatic SUV when I reserved but there were not any so I ended up with the car they use to pick up people at the airport. It had manual windows and locks. Plus we struggled to fit all our baby stuff in it. Charged us $30 for a few gallons of gas, which if you consider the exchange rate is really expensive. $80 online quote turned into a $239 charge. Misleading, beware.

Opinión del jul 2017

opinión proveniente de
6.8

Kind people, clean care, a bit deceptive in charge

Ventajas: The car was fine, the people were nice, they picked us up at the airport seamlessly.

Desventajas: We were told online that we could just buy insurance when we arrived for a small price, and then when we arrived to our destination, the quoted price for insurance was outlandishly high... but we had little control over buying it or not so we felt pretty blindsided by that.

Opinión del ago 2016

opinión proveniente de
2.0

Desventajas: Not professional nor reliable service. I wouldn't recommend it to anyone.

Opinión del mar 2016

opinión proveniente de
3.6

Nunca alquilaremos de esta empresa de nuevo!

Desventajas: Cuando dejamos caer del coche, señalaron un pequeño raspón ENTENNEATH el parachoques delantero, que sólo podría ser visto si usted estaba en sus manos y rodillas. Trataron de cobrarnos $118 USD por esta violación que no causamos. Solicitamos hablar con el propietario. Lo llamaron y dijo que llegaría en 15 minutos. Esperábamos 30 minutos y no se presentó. Para hacer nuestro vuelo tuvimos que colocar la bodega que tenían en nuestra tarjeta de crédito, lo que hicimos "bajo protesta". Sentimos que este fue un intento flagrante de robar nuestro dinero y protestará por los cargos de la tarjeta de crédito.

Opinión del may 2018

opinión proveniente de
2.0

Desventajas: No profesional ni un servicio fiable. No se lo recomendaría a cualquiera.

Opinión del mar 2016

opinión proveniente de

8.4

Great car/great value, drop off a challenge

Ventajas: Car was clean and upgraded from what we had anticipated. Driver waiting outside when we landed to take us directly to pickup.

Desventajas: Our flight boarded at 5:45am and when we were dropping off car at 5:00am there was no one there to take the.

Opinión del mar 2018

opinión proveniente de
6.8

Kind people, clean care, a bit deceptive in charge

Ventajas: The car was fine, the people were nice, they picked us up at the airport seamlessly.

Desventajas: We were told online that we could just buy insurance when we arrived for a small price, and then when we arrived to our destination, the quoted price for insurance was outlandishly high... but we had little control over buying it or not so we felt pretty blindsided by that.

Opinión del ago 2016

opinión proveniente de

2.0

Desventajas: We rented two vans and only had one. Took forever to get the van and take back. Was a piece of junk

Opinión del ene 2019

opinión proveniente de
2.0

Ventajas: Nothing

Desventajas: After being picked up at the airport and brought to the rental office, they tried to charge us a "deposit" of $25,000 pesos ($1200USD!!). We refused, and then we're told they can lower the deposit to just $1000USD, again, no. Also wanted to charge us $600 for full insurance for 12 days (told them our CC coverage was better, that's when the deposit was brought up). We said screw you, got an Uber to our hotel and found La Curva rental car in Merida, Mexico and proceeded to only pay $305 total, our car looked better than what American Rental (not ez car as the kayak reservation said..) was trying to shove on us, and we then traveled daily to ruins, cenotes and haciendas. I absolutely will NEVER recommend online car rental in Mexico to anyone. Kayak was NO help.

Opinión del dic 2018

opinión proveniente de
4.0

Muy mala experiencia

Desventajas: Me dieron un auto muy muy viejo (no es que habia solicitado). El auto tenia muchos defectos y tenia la llanta ponchada. Olia a cigarro. Me cobraron a fuerza dos seguros adicionales el cual el costo del auto se fue al doble. Ademas me hicieron hacer un deposito de 17mil pesos. (5 veces mas que la renta.) El control del auto no servia y las puertas no cerraban con seguro. Es increible que ustedes promuevan a una compañia tan mala. Suguiero que dejen de tener una relación comercial con esta empresa. Saludos y gracias

Opinión del nov 2018

opinión proveniente de
3.6

We will never rent from this company again!

Desventajas: When we dropped off the car, they pointed out a small scrape UNDERNEATH the front bumper, that could only be seen if you were on your hands and knees. They tried to charge us $118 USD for this scrape that we did not cause. We requested to talk to the owner. They called him and he said he would arrive within 15 minutes. We waited 30 minutes and he did not show up. in order to make our flight we had to settle the hold that they had on our credit card, which we did "under protest". We felt this was a blatant attempt to steal our money and will protest the credit card charges.

Opinión del may 2018

opinión proveniente de
5.6

Not REALLY at the terminal

Ventajas: Friendly and helpful staff. Car was reliable and served us well.

Desventajas: At the terminal doesn't mean at the terminal. It's a few blocks away and it was hard to find returning the car. I asked for an automatic SUV when I reserved but there were not any so I ended up with the car they use to pick up people at the airport. It had manual windows and locks. Plus we struggled to fit all our baby stuff in it. Charged us $30 for a few gallons of gas, which if you consider the exchange rate is really expensive. $80 online quote turned into a $239 charge. Misleading, beware.

Opinión del jul 2017

opinión proveniente de
2.0

Desventajas: Not professional nor reliable service. I wouldn't recommend it to anyone.

Opinión del mar 2016

opinión proveniente de
3.6

Nunca alquilaremos de esta empresa de nuevo!

Desventajas: Cuando dejamos caer del coche, señalaron un pequeño raspón ENTENNEATH el parachoques delantero, que sólo podría ser visto si usted estaba en sus manos y rodillas. Trataron de cobrarnos $118 USD por esta violación que no causamos. Solicitamos hablar con el propietario. Lo llamaron y dijo que llegaría en 15 minutos. Esperábamos 30 minutos y no se presentó. Para hacer nuestro vuelo tuvimos que colocar la bodega que tenían en nuestra tarjeta de crédito, lo que hicimos "bajo protesta". Sentimos que este fue un intento flagrante de robar nuestro dinero y protestará por los cargos de la tarjeta de crédito.

Opinión del may 2018

opinión proveniente de
2.0

Desventajas: No profesional ni un servicio fiable. No se lo recomendaría a cualquiera.

Opinión del mar 2016

opinión proveniente de

Desde $290/día

Posición n.º 8

Economy Rent a Car

5.0 Aceptable (965 opiniones)

1 oficina en Mérida

╳

Economy Rent a Car opiniones

Puntos de alquiler

Economy Rent a Car

Puntos de alquiler en Mérida

Calle 32x27 No.312

+52 999 928 1896

Las Economy Rent a Car opiniones

Opiniones sobre Economy Rent a Car en Mérida

Opiniones recientes

Todas las opiniones
Positivas
Neutrales
Negativas

2.0

Reservation fell through

Ventajas: The price I thought I was getting was good.

Desventajas: When we arrived at the airport, we were told that they had no automatic transmission vehicles even though that is what I had reserved. Basically, someone never dropped off the vehicle and never did while we were in town. They said they would call when they received the vehicle but they never did. Will never look to book through Economy again.

Opinión del mar 2016

opinión proveniente de
2.0

not a company to deal with

Desventajas: The clerk said we have to pay mandatory insurance or $3,000 USD deposit. It was nothing about it on the reservation, so we left.

Opinión del ene 2016

opinión proveniente de
2.0

AVOID ECONOMY RENT A CAR!!!!!! (Arnaque totale/est

Ventajas: NOTHING

Desventajas: when we arrived, they told us they DIDN'T HAVE ANY CAR FOR US! and the only thing they could do was to rent another car the next day for the TRIPLE OF THE ORIGINAL PRICE!!!!! We had to find another agency and pay much more for the late reservation. ECONOMY RENT A CAR JUST SPOILED THE BEGINNING OF MY HOLIDAYS AND INCREASED MY INITIAL HOLIDAYS BUDGET. --------- Quand nous sommes arrivés, ils nous ont dit qu'ils n'avaient pas de voiture pour nous! et la seule chose qu'ils pouvaient faire était de nous en louer une autre le lendemain... pour le TRIPLE DU PRIX INITIAL !!!!! Nous avons dû trouver une autre agence et payer beaucoup plus pour la réservation de dernière minute. ECONOMY RENT A CAR a gâché le début de mes vacances et augmenté le budget des vacances prévu. -------- Cuando llegamos, nos dijeron que no tenían ningún carro para nosotros! y lo único que podían hacer era alquilarnos otro carro al día siguiente por el TRIPLE DEL PRECIO ORIGINAL !!!!! Tuvimos que buscar otra agencia y pagar mucho más por la reservación a ultima hora. ECONOMY RENT A CAR solo arruinó el inicio de mis vacaciones Y AUMENTÓ mi presupuesto inicial.

Opinión del ene 2016

opinión proveniente de

2.0

Reservation fell through

Ventajas: The price I thought I was getting was good.

Desventajas: When we arrived at the airport, we were told that they had no automatic transmission vehicles even though that is what I had reserved. Basically, someone never dropped off the vehicle and never did while we were in town. They said they would call when they received the vehicle but they never did. Will never look to book through Economy again.

Opinión del mar 2016

opinión proveniente de
2.0

not a company to deal with

Desventajas: The clerk said we have to pay mandatory insurance or $3,000 USD deposit. It was nothing about it on the reservation, so we left.

Opinión del ene 2016

opinión proveniente de
2.0

AVOID ECONOMY RENT A CAR!!!!!! (Arnaque totale/est

Ventajas: NOTHING

Desventajas: when we arrived, they told us they DIDN'T HAVE ANY CAR FOR US! and the only thing they could do was to rent another car the next day for the TRIPLE OF THE ORIGINAL PRICE!!!!! We had to find another agency and pay much more for the late reservation. ECONOMY RENT A CAR JUST SPOILED THE BEGINNING OF MY HOLIDAYS AND INCREASED MY INITIAL HOLIDAYS BUDGET. --------- Quand nous sommes arrivés, ils nous ont dit qu'ils n'avaient pas de voiture pour nous! et la seule chose qu'ils pouvaient faire était de nous en louer une autre le lendemain... pour le TRIPLE DU PRIX INITIAL !!!!! Nous avons dû trouver une autre agence et payer beaucoup plus pour la réservation de dernière minute. ECONOMY RENT A CAR a gâché le début de mes vacances et augmenté le budget des vacances prévu. -------- Cuando llegamos, nos dijeron que no tenían ningún carro para nosotros! y lo único que podían hacer era alquilarnos otro carro al día siguiente por el TRIPLE DEL PRECIO ORIGINAL !!!!! Tuvimos que buscar otra agencia y pagar mucho más por la reservación a ultima hora. ECONOMY RENT A CAR solo arruinó el inicio de mis vacaciones Y AUMENTÓ mi presupuesto inicial.

Opinión del ene 2016

opinión proveniente de

Desde $298/día

Posición n.º 9

Ace

6.0 Bueno (5 opiniones)

1 oficina en Mérida

╳

Ace opiniones

Puntos de alquiler

Ace

Puntos de alquiler en Mérida

Carretera Mérida a Uman Km 14.

+52 334 170 8243

Las Ace opiniones

Opiniones sobre Ace en Mérida

Opiniones recientes

Todas las opiniones
Positivas
Neutrales
Negativas

8.0

Desventajas: Maybe speak a little more English, but perhaps I could learn a little more Spanish and this wouldn’t be an issue. Also, it would be helpful to have an online signature so the process wouldn’t take so long.

Opinión del jun 2019

opinión proveniente de
2.0

Worse rental ever

Ventajas: Nothing, there was nobody waiting for me with the car at airport, they made us work from the airport to their location on 100 degrees whether. The deposit I made was only to reserve the car , did not go to the rental. I lost $167.00 because I refuse the bad service, please do not endorse the people.

Desventajas: Everything really bad company

Opinión del ago 2018

opinión proveniente de
8.0

Ventajas: Friendly staff clean car. No issues

Opinión del jun 2018

opinión proveniente de
10.0

Ventajas: The agent suggested that I took photos of any nicks and scratches as we did the handover walk around

Opinión del nov 2017

opinión proveniente de
2.0

Ventajas: Nothing

Desventajas: The $90 estimated total turned out to be $433 because of a local insurance requirement mentioned nowhere during reservation. The Kia Sportage or equivalent turned out to be an old, scratched, noisy VW Fox. The personnel was impossible to reason with. I returned the "car" 1 day in advance and have not received a refund yet.

Opinión del abr 2017

opinión proveniente de
8.0

Ventajas: Amable Personal coche limpio. Sin problemas

Opinión del jun 2018

opinión proveniente de

10.0

Ventajas: The agent suggested that I took photos of any nicks and scratches as we did the handover walk around

Opinión del nov 2017

opinión proveniente de

8.0

Desventajas: Maybe speak a little more English, but perhaps I could learn a little more Spanish and this wouldn’t be an issue. Also, it would be helpful to have an online signature so the process wouldn’t take so long.

Opinión del jun 2019

opinión proveniente de
8.0

Ventajas: Friendly staff clean car. No issues

Opinión del jun 2018

opinión proveniente de
8.0

Ventajas: Amable Personal coche limpio. Sin problemas

Opinión del jun 2018

opinión proveniente de

2.0

Worse rental ever

Ventajas: Nothing, there was nobody waiting for me with the car at airport, they made us work from the airport to their location on 100 degrees whether. The deposit I made was only to reserve the car , did not go to the rental. I lost $167.00 because I refuse the bad service, please do not endorse the people.

Desventajas: Everything really bad company

Opinión del ago 2018

opinión proveniente de
2.0

Ventajas: Nothing

Desventajas: The $90 estimated total turned out to be $433 because of a local insurance requirement mentioned nowhere during reservation. The Kia Sportage or equivalent turned out to be an old, scratched, noisy VW Fox. The personnel was impossible to reason with. I returned the "car" 1 day in advance and have not received a refund yet.

Opinión del abr 2017

opinión proveniente de

Desde $151/día

Posición n.º 10

Alamo

5.6 Aceptable (11 opiniones)

2 oficinas en Mérida

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Alamo opiniones

Puntos de alquiler

Alamo

Puntos de alquiler en Mérida

Ave Aviacion 843 Local 3

+52 999 946 0702

Ave. Colon Y Calle 60

+52 999 920 1908

Las Alamo opiniones

Opiniones sobre Alamo en Mérida

Opiniones recientes

Todas las opiniones
Positivas
Neutrales
Negativas

2.0

Ventajas: nothing.

Desventajas: I made a reservation and showed up at the counter. They were out of cars. What's the point of a reservation? I had to scramble door to door at other car rental companies to find someone who still had vehicles.

Opinión del feb 2019

opinión proveniente de
2.0

RAN OUT OF CARS

Desventajas: They ran out of cars

Opinión del oct 2018

opinión proveniente de
5.2

no cars available, no service available

Ventajas: The personnel at drop-off were efficient and kind.

Desventajas: When i went to pick up the car, no one was there to help me. the employee that was available was not an agent. They shuttled me to another franchise location but they didn’t have any cars at all. none. they said i might be able to get one, maybe, later in the day but they’d have to charge me significantly more than i was quoted on orbitz.

Opinión del jul 2018

opinión proveniente de
4.0

No mention of insurance rate during online booking!

Desventajas: - I booked the car from Car Rentals. The price was good, around US$45 for two days, but made no mention about insurance. But when I picked up the car, I was charged insurance fee for almost double than what I paid for the car rental! How outrageous! - Alamo does not have a kiosk at Merida Airport and I waited for more than half hour to wait for a pickup to their center which was 2km away from the airport terminal. Very inconvenient.

Opinión del ene 2018

opinión proveniente de
10.0

Alamo car rental......

Ventajas: Spent three wonderful days in Merida Yucatan, visited surrounding ruins. 4 th day went to Alamo and inles than 15 minutes we were on our way to visit other towns and Mayan ruins, all the way to Tulum. The car was in great shape, clean and consumed little gas. THe roads were in excellent shape. It was difficult no to go above the speed limit, but thank God we did as there were several radar police on the roads...

Desventajas: TUlum and the coast hotels are wonderful, drove up to Playa del Carmen and like other BIG resorts it was crowded polluted and we left as soon as we could. Cancun, forget it, overdeveloped tourist trap... Totally destroyed nature....what a shame... GOt back to Merida on time and again very efficient in our cur car return, about five minutes.... WOuld not think twice about using them again....

Opinión del sep 2016

opinión proveniente de
4.8

Ventajas: They didn't honor the reservation when we arrived.

Opinión del mar 2016

opinión proveniente de
2.0

Se quedaron sin coches

Desventajas: Se quedaron sin coches

Opinión del oct 2018

opinión proveniente de
4.0

¡no se menciona la tarifa de seguro durante la reserva en línea!

Desventajas: - hice la reserva del coche en el alquiler de coches. El precio era bueno, alrededor de 45 dólares por dos días, pero no mencionó el seguro. ¡pero cuando cogí el coche, me cobraron una tarifa de seguro por casi el doble de lo que pagué por el alquiler de coches! ¡Qué escandaloso! - Alamo no tiene un kiosko en el aeropuerto de Mérida y esperé más de media hora para esperar a que le recogieran en su centro, que estaba a 2km de la terminal del aeropuerto. Muy incómodo.

Opinión del ene 2018

opinión proveniente de
4.8

Ventajas: No honrar la reserva cuando llegamos.

Opinión del mar 2016

opinión proveniente de

10.0

Alamo car rental......

Ventajas: Spent three wonderful days in Merida Yucatan, visited surrounding ruins. 4 th day went to Alamo and inles than 15 minutes we were on our way to visit other towns and Mayan ruins, all the way to Tulum. The car was in great shape, clean and consumed little gas. THe roads were in excellent shape. It was difficult no to go above the speed limit, but thank God we did as there were several radar police on the roads...

Desventajas: TUlum and the coast hotels are wonderful, drove up to Playa del Carmen and like other BIG resorts it was crowded polluted and we left as soon as we could. Cancun, forget it, overdeveloped tourist trap... Totally destroyed nature....what a shame... GOt back to Merida on time and again very efficient in our cur car return, about five minutes.... WOuld not think twice about using them again....

Opinión del sep 2016

opinión proveniente de

2.0

Ventajas: nothing.

Desventajas: I made a reservation and showed up at the counter. They were out of cars. What's the point of a reservation? I had to scramble door to door at other car rental companies to find someone who still had vehicles.

Opinión del feb 2019

opinión proveniente de
2.0

RAN OUT OF CARS

Desventajas: They ran out of cars

Opinión del oct 2018

opinión proveniente de
5.2

no cars available, no service available

Ventajas: The personnel at drop-off were efficient and kind.

Desventajas: When i went to pick up the car, no one was there to help me. the employee that was available was not an agent. They shuttled me to another franchise location but they didn’t have any cars at all. none. they said i might be able to get one, maybe, later in the day but they’d have to charge me significantly more than i was quoted on orbitz.

Opinión del jul 2018

opinión proveniente de
4.0

No mention of insurance rate during online booking!

Desventajas: - I booked the car from Car Rentals. The price was good, around US$45 for two days, but made no mention about insurance. But when I picked up the car, I was charged insurance fee for almost double than what I paid for the car rental! How outrageous! - Alamo does not have a kiosk at Merida Airport and I waited for more than half hour to wait for a pickup to their center which was 2km away from the airport terminal. Very inconvenient.

Opinión del ene 2018

opinión proveniente de
4.8

Ventajas: They didn't honor the reservation when we arrived.

Opinión del mar 2016

opinión proveniente de
2.0

Se quedaron sin coches

Desventajas: Se quedaron sin coches

Opinión del oct 2018

opinión proveniente de
4.0

¡no se menciona la tarifa de seguro durante la reserva en línea!

Desventajas: - hice la reserva del coche en el alquiler de coches. El precio era bueno, alrededor de 45 dólares por dos días, pero no mencionó el seguro. ¡pero cuando cogí el coche, me cobraron una tarifa de seguro por casi el doble de lo que pagué por el alquiler de coches! ¡Qué escandaloso! - Alamo no tiene un kiosko en el aeropuerto de Mérida y esperé más de media hora para esperar a que le recogieran en su centro, que estaba a 2km de la terminal del aeropuerto. Muy incómodo.

Opinión del ene 2018

opinión proveniente de
4.8

Ventajas: No honrar la reserva cuando llegamos.

Opinión del mar 2016

opinión proveniente de

Desde $22/día

Posición n.º 11

Firefly

Mejor precio

El más popular

3.9 Regular (4 opiniones)

2 oficinas en Mérida

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Firefly opiniones

Puntos de alquiler

Firefly

Puntos de alquiler en Mérida

Calle 23 No309 X 30 Y 32

0180 0709 5010

Calle 56-a 451 Local 8

0180 0709 5010

Las Firefly opiniones

Opiniones sobre Firefly en Mérida

Opiniones recientes

Todas las opiniones
Positivas
Neutrales
Negativas

3.2

TERRIBLE experiencia - no habia coches disponibles

Ventajas: Dificil gustar algo que no probaste. Llegue al aeropuerto y me dijeron que las personas no han devuelto sus coches, entonces quedaron sin coches disponibles. Casi arruino mi viaje debido a este pendejado.

Desventajas: No deben ofrecer una reservacion de coches si no hay nada disponible. Tambien me cobraron y tengo que hacer el proceso de reembolso. Una terrible experiencia! Se que fue la temporada alta, pero estoy super frustrado con este desmadre de experiencia.

Opinión del abr 2018

opinión proveniente de
2.0

Value not as advertised

Ventajas: Friendly service.

Desventajas: Value was not as advertised, but we ended up not renting the car. Renting the vehicle required insurance which was 10x the price of the rental.

Opinión del abr 2017

opinión proveniente de
8.4

Hertz's less expensive branch

Ventajas: Enthusiastic and attentive staff. Excellent price for the same car you'd get next door at Hertz. Check, as usual, for alternative insurance deals and you may save much more.

Desventajas: Damn near impossible to find. It's a little garage behind the Hertz lot. It's new and nobody knew where it was, especially from the address, since you can't see in unless you go through the Hertz yard.

Opinión del ene 2017

opinión proveniente de
2.0

Valor no según lo anunciado

Ventajas: Servicio amable.

Desventajas: El valor no era como se anunciaba, pero no terminamos alquilando el coche. Alquilar el vehículo requiere seguro que era 10x el precio del alquiler.

Opinión del abr 2017

opinión proveniente de

8.4

Hertz's less expensive branch

Ventajas: Enthusiastic and attentive staff. Excellent price for the same car you'd get next door at Hertz. Check, as usual, for alternative insurance deals and you may save much more.

Desventajas: Damn near impossible to find. It's a little garage behind the Hertz lot. It's new and nobody knew where it was, especially from the address, since you can't see in unless you go through the Hertz yard.

Opinión del ene 2017

opinión proveniente de

3.2

TERRIBLE experiencia - no habia coches disponibles

Ventajas: Dificil gustar algo que no probaste. Llegue al aeropuerto y me dijeron que las personas no han devuelto sus coches, entonces quedaron sin coches disponibles. Casi arruino mi viaje debido a este pendejado.

Desventajas: No deben ofrecer una reservacion de coches si no hay nada disponible. Tambien me cobraron y tengo que hacer el proceso de reembolso. Una terrible experiencia! Se que fue la temporada alta, pero estoy super frustrado con este desmadre de experiencia.

Opinión del abr 2018

opinión proveniente de
2.0

Value not as advertised

Ventajas: Friendly service.

Desventajas: Value was not as advertised, but we ended up not renting the car. Renting the vehicle required insurance which was 10x the price of the rental.

Opinión del abr 2017

opinión proveniente de
2.0

Valor no según lo anunciado

Ventajas: Servicio amable.

Desventajas: El valor no era como se anunciaba, pero no terminamos alquilando el coche. Alquilar el vehículo requiere seguro que era 10x el precio del alquiler.

Opinión del abr 2017

opinión proveniente de

Desde $111/día

Posición n.º 12

MEXRENTACAR

3.3 Regular (3 opiniones)

1 oficina en Mérida

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MEXRENTACAR opiniones

Puntos de alquiler

MEXRENTACAR

Puntos de alquiler en Mérida

Manuel Crescencio Rejón Intl. Airport

+52 334 170 8243

Las MEXRENTACAR opiniones

Opiniones sobre MEXRENTACAR en Mérida

Opiniones recientes

Todas las opiniones
Positivas
Neutrales
Negativas

2.0

Desventajas: Marque y no me contestaron tuve que rentar otro de emergencia

Opinión del jun 2018

opinión proveniente de
2.0

Pesimo servicio y trato pedire mi reembolso nunca me entregaron el aut

Desventajas: Acudi con mi numero de confirmacion y la señorita muy grosera me dijo que ella no tenia nada disponible y no me entregaron ningun coche que solicitara mi reembolso porque ella no podia hacer nada.

Opinión del abr 2018

opinión proveniente de

2.0

Desventajas: Marque y no me contestaron tuve que rentar otro de emergencia

Opinión del jun 2018

opinión proveniente de
2.0

Pesimo servicio y trato pedire mi reembolso nunca me entregaron el aut

Desventajas: Acudi con mi numero de confirmacion y la señorita muy grosera me dijo que ella no tenia nada disponible y no me entregaron ningun coche que solicitara mi reembolso porque ella no podia hacer nada.

Opinión del abr 2018

opinión proveniente de

Sunnycars

5 oficinas en Mérida

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Puntos de alquiler

Sunnycars

Puntos de alquiler en Mérida

Calle 23 Num. 311 Col. Manuel Cresencio Rejon

Calle 56 - A Centra 451 Int 66

Calle 58 Local 480 Local A 57 Y 59

Calle 60 344 Interior 4 Ave Colon

KM 4.5 Carretera Merida Uman

Arrent Car Rental

2 oficinas en Mérida

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Puntos de alquiler

Arrent Car Rental

Puntos de alquiler en Mérida

Av Colon 501 Centro

+52 999 920 3547

Calle 25 Lote 8 MZ 1 x 30 y 32 Col. Manuel Crecencio Rejon

+52 999 946 3106

Desde $253/día

Enterprise

2 oficinas en Mérida

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Puntos de alquiler

Enterprise

Puntos de alquiler en Mérida

Calle 60 #346, 33a

+52 999 163 2603

Merida Airport Crecenciorejon

+52 999 946 0417

IssiCar

2 oficinas en Mérida

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Puntos de alquiler

IssiCar

Puntos de alquiler en Mérida

Calle 71-b #340h, Por 20 Y 22, Colonia Azcorra, Cp

+52 999 940 5515

Merida Airport

Desde $327/día

keddy by Europcar

2 oficinas en Mérida

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Puntos de alquiler

keddy by Europcar

Puntos de alquiler en Mérida

Av.Internacional Carretera Merida- Uman Km. 4.5 Apt. Manuel Cresencio

Calle 56-A Centro 451- Av. Colon Y Cupules

Desde $135/día

Advantage

1 oficina en Mérida

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Puntos de alquiler

Advantage

Puntos de alquiler en Mérida

Merida Airport - Europcar Carretera Merida

+52 998 886 0920

Desde $103/día

America Car Rental

1 oficina en Mérida

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Puntos de alquiler

America Car Rental

Puntos de alquiler en Mérida

Calle 32 No. 312, Col. Manuel Cresencio Rejon

+52 999 928 1896

Blueway

1 oficina en Mérida

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Puntos de alquiler

Blueway

Puntos de alquiler en Mérida

Aeropuerto Manuel Crescencio Rejon

529999461323

NU Car

1 oficina en Mérida

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Puntos de alquiler

NU Car

Puntos de alquiler en Mérida

C/32 # 312 Col. Manuel Crescencio

+52 999 928 1896

Right Cars

1 oficina en Mérida

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Puntos de alquiler

Right Cars

Puntos de alquiler en Mérida

Merida Airport

Desde $385/día

Sixt

1 oficina en Mérida