Great food, Great View of the ocean
Everything was amazing! All the staff were amazing, except check in boy. Restraunts are amazing and great service! Bell boys are super amazing and very friendly. Room service was great and loved how polite they were.
Checking in was horriable! After traveling 8 hours and having a young man that seemed very irritable and didn't seem he liked his job to much, was a little frustrating. We received nothing paper wise or conversation about things to do or any info about the resort. No towel cards, maps, agenda paper, nothing!! Just a room key. Check out was good. Thank goodness it was a different person. Not really any activities at night though.
El mejor servicio que he visto!
Me encantó el personal de entretenimiento El director, Ubaldo, encarago de comida y bebidas era increíble! Complejo de super limpio Las duchas de hidromasaje son lo mejor!
+ Property: Nice landscaping, beautiful beach front, excellent "adult only" pool. Overall it was nicely maintained. Royal tower room was beautiful with a large balcony, huge bathroom, couch/sitting area, and unobstructed view of the ocean. + Staff: Bartenders & wait staff at the adult pool and rooftop bar were awesome. Waiters at all of the restaurants were good. Cleaning/maid staff were excellent and kept our room looking spectacular everyday. The Royal Tower concierge (Gabriela) was very helpful with accommodating a special request we had. + Food: Good variety. Dinner at the Oriental, and breakfast buffet were the best meals we had during our stay.
- Property: **BEWARE** when booking that this resort goes by "building type" and not "room type." I thought we had booked a room with a King bed but was told there were none available, but we could upgrade to a "Royal Tower Room" with a King for $240 USD. After much frustration and back and forth with person at the front desk, he offered us a "COMPLIMENTARY UPGRADE" to the "Royal Tower Room".......for $50 USD cash he put directly into his pocket. Also -- the 1 and only hot tub was located near the family pool and was filled with young children everyday. There was feces sitting on the steps to the hot tub that were there for at least a half hour before someone pointed them out to maintenance and they were cleaned up; absolutely gross. And if you're looking for late night activities, you'll have to leave the resort because the last bars closed at 100 AM. - Staff: They always seemed to be trying to sell you on something. Beware, the workers in the lobby are not the actual concierge (even though they will tell you they are), they are actually selling timeshare. The real concierge is the opposite direction, near the elevators/banquet hall. Wait staff at the restaurants generally would not refill our water glasses unless we specifically asked them to. - Food: Quality was "OK". There was nothing I would go back for.
Ubicación y algunos servicios.
La habitación no es muy cómoda. Cuarto de baño pequeño, la televisión no funcionaba siempre y la ducha no era muy buena. El hotel no está mal, pero esperaba mucho más por el precio.
Sus suites y habitaciones, con vistas de la costa y el océano, están ubicadas frente a una playa de fina arena blanca y aguas de color turquesa. Este complejo de playa se encuentra a pocos minutos de The Cancun Center y las principales áreas de compras y entretenimiento.
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|Playa Del Carmen||68.4 km|