its right on the beautiful north beach. also conveniently located to the little town on the north part of the island - a few minutes walk to dinner, the port, and other conveniences. but what stood out were the little niceties, such as a free 20 minute massage each, recommended tours that were NOT inflated by the normal hotel prices (i.e. reasonable prices) and generally just very polite staff. the rooms are basic and comfortable and more than adequate for a nice stay. however, they could stand a bit more decoration to spruce up the place - it did feel a bit 'blah'. that being said we spent most of our time outside of that room enjoying the sun, so no big deal. note - no problem with cleanliness, just that the room was quite plain.
The location was great. The pool was very clean. The facilities were above average. The room smelled very musty. Painting was going on on our floor which was akward at times.
Right in the center of the most amazing beach on the island. Shopping and dining steps away with fantastic shopping and everything you could possibly be looking for... Staff and beach service were both my favorite things
Efficient friendly staff. Rooms fine. Internet access appreciated. Great Beach very close. Noisy beach disco next door. Hotel unaware of our Booking.com reservation.
Great service, friendly bilingual staff Some of the rooms have mould problems and smell really bad.
location- beach front and yet near town centre No work table. No " no disturb sign" or " please make up room" sign.Also hotel did not have my reservation although i had a booking.com confirmation--- I have no idea what went wrong there. Luckily they could find a room for me and that it was not peak season.
Located on a beautiful beach with gentle waves and white sand. The regular room I booked lacked a balcony which is essential for an enjoyable stay. I had to upgrade, for a fair amount of money, in order to get one. I would not recommend booking a regular room.Do not book a room on a Friday or Sat. due to loud disco beat pulsating till 4am!
Beach. Room. View. The water flowing from pipes in the water near the beach smelled bad.
Terraza con Jacuzzi y habitacion + salon grande. No hay habitaciones con 2 camas, la piscina es fria y la comida en el restaurante muy mala. El bufet breakfast es mas de el nivel de un 3* que de un 5*. Lo peor es que alquilan las insuficiente sombrillas a personas que no son del hotel.
Me gustó las instalaciones muy bonitas y elegantes La comida. Les falta mejorar el sabor. . El desayuno buffete no tiene los alimentos tan frescos o recién hechos. Y la cena no es apta para niños pequeños por ser muy "gourmet" .
las instalaciones no! muy buen hotel!
El trato del personal fue excelente. La piscina está abierta 24h y la ubicación está bastante bien. No admiten niños en el hotel por lo que es ideal para descansar y relajarse. Recomendado totalmente El todo inlcuido no incluia alcohol más allá de los cockteles. En los restaurantes tardaban bastante en servir las bebidas. La pulsera que te ponen a la entrada del hotel araña bastante por lo que te incomoda cuando estas con la esposa, novia, etc.
Todo era muy agradable y moderno. Muy limpio y cuidado. Servicio al cliente bueno y amable. La piscina cerraba temprano.
El servicio y la atención del personal Por decir algo, pensaba que la playa sería más privada
La cercanía a la playa. Pagar el servicio de tumbonas y sombrillas. Que el baño no tenga cortina de ducha y que se inunde. El desayuno. La TV se veía lluviosa continuamente. La fianza de 150 dolares que te obligan a dejar, aunque ya tengas el hotel pagado....
Fuimos un grupo grande y a todos se nos dio un precio distinto me hicieron pagar en dolares cuando yo soy mexicana y con un tipo de cambio muy elevado, es triste que traten asi al turismo nacional. En el cuarto de hotel la limpieza no fue buena siempre dejaban el piso mojado, y tienen que hacer algo con los moscos que estan en los cuartos yo tuve que comprar insecticida!!!!
la ubicacion los baños, me parecieron muy descuidado y la poca luz de las habitaciones
Muy buena ubicación y precio No tienen servicio de Restaurante después de las 3:00 p.m. pero ni siquiera un refresco o agua embotellada, no hay TV en los cuartos y ceo que es muy necesario tenerla, la limpieza de las habitaciones muy mala dejaba basura en los muebles, toallas en el piso y al parecer era una sola Srita haciendo la limpieza porque subiamos al cuarto a las 2 de la tarde o 3 y no habian hecho la limpieza.
El restaurante es lo mejor. Lo demás no vale nada. la atención de la recepción y la desconfianza de sus empleados.
Primero, la relacion calidad / precio me parece absolutamente disproporcionada. Pagamos 60US$ para una habitacion sin aire acondicionado, una planta baja (o sea no podiamos abrir la ventana por la noche por miedo a que entrara alguien) y con un banio roto.Ademas el hotel no quiso guardar nuestro equipaje mientras ibamos de excursion, lo que no te esperas de un hotel que pagas 60$ la noche! El personal, poco ayudante ni agradable. Cuando pedi una hoja de reclamacion la persona de la recepcion no me saco una hoja oficial sino una hoja de papel blanco, sin ningun tipo de valor.
Esta junto al mar, lo malo son las plantas de abajo que parecen poco seguras ya que dan justo a la calle, pero no tuvimos ningún problema Las habitaciones de la plata baja.
la vista que tienen es excelente, deberian aprovechar eso para hacer de su hotel uno de los lugares mas visitados ne isla mujeres. las habitaciones son muy sencillas, no cuentan con decoracion lo que las hace parecer aburridas, ademas de la falta de aire condicionado en la totalidad de sus habitaciones.
la cercanìa al mar y la vista desde la habitaciòn la hora del check-out a las 12 se me hizo muy temprano sobretodo porque llegamos al hotel hasta las 2 am despuès de una boda y nos sentimos presionados a despertar temprano y fueron poco flexibles al no darnos ni media hora màs para desayunar tranquilos ya que no cuentan con restaurante en las instalaciones y tiene uno que salir a la calle.
It is a modern hotel that provides comfortable accomodations at a reasonable price. The price includes a continental breakfast that allows you to save even more.
The location is very convenient since it is a block away from the ferry terminal. The staff was very pleasant and helpful. The room was very clean. Nice view of the harbor with street-facing rooms. The air conditioning worked well. The mattress was rock hard, and there was quite a bit of noise from the street - with scooters, taxis and golf carts whizzing by. The windows shut well to keep out a lot of noise, but it was still very audible, even above the din of the air conditioner.
Our room had floor to ceiling windows with a magnificent view of the sea. The room was very clean and bright! There was some street noise do to the location , but the view made up for it!
Never had to worry about things like hot water and bathroom facilities not working -
very comfy bed, clean room, great sound-proof sliding glass doors, elevator worked, pleasant staff, good safe deposit box in room # 1 flaw--sketchy key situation (they wanted us to leave our key at the desk when we left for the day, but most times it was just plopped on the desk in the open-air, on street lobby and left there, plus anyone could ask for any room key and get it, zero security on this point. weak breakfast, super overpriced lobby bar (for a pretty lame affair)
The stuf were very nice. The room was very clean and new. The hotel is nearby the fairy... and 10 min from the north beach (the best one)
There is no such thing as a bad view at this hotel! Each room faces the ocean. The view and the sound of the ocean is amazing. There were no restaurant or bar services. However the hotel is walking distance close to an area with numerous bars and restaurants.
The excellent position just few steps from the sea and the view from the bedroom chairs and tables outside should be renewed as they look a bit old and damaged
The proximity to the sea and the view from the room. A little difficult to find.
Watching sunrises, the sea, sky. Hanging out with family at the pool, really a stunning and beautiful spot! lack of services, bed with uncomfortable foam pad, old inadequate a/c shower temps varied, with low water pressure, minimalistic breakfast, unfriendly staff, old towels, run down appearance, overall not the quality you'd expect for the price- thought it would be more luxurious
Fantastic location, not overcrowded due to the architecture. The pool is a very nice place facing the sea and the service is very nice. We had to leave :-)
Best value for money You can have in Isla Mujeres! Little bit hippie style, but clean, air condition old but funcional, staff fine, helpfull. Location is amazing 20 meters from beach, very nice garden where You can spend evenings and be hidden from hot sun. Wi-fi is operating only in one place depending on wind.
Nice pool right outside your room and good seating outside
Location was great, right on Hidalgo, the 'walking street'. Lots of restaurants to choose from. Only a block and a half to the beach. It is above an aptly named 'Rock Bar' restaurant so there was loud music until about 1:00 a.m. Fortunately our room was facing the inner courtyard so the noise wasn't too bad. I think rooms above the bar facing the street get the worst of the noise.
That they aloowed us to go to Captain Dolce's We had no hot water, the beach was FAR, the breakfast was Tang instead of OJ and instant coffee for beverages. Since the hotel was full you would have thought she would have cut up fruit before hand and used the coffee maker to make real coffee.
Clean, quite. Advertised as less than 100 meter from the beach. I could see the sea from my patio but could not get to it. No restaurant. Not walking distance to a restaurant or shopping. Booked 4 nights, stayed one. Motel in a seedy location no after dark explore
Room size, location, view Was old, worn and didnt have many amenities
The view was outstanding and the room was quaint (rustic cottage). The restaurant food was graT with large portions The receptionist on the second day (female) was not very friendly or nice. She tried to charge us low conversion rate for the resturaunt food
the bed sheet had red dirty dots on it as well as the towel...if those can be cleaned up that would be much better
The hotel has no immediate neighbors, very private. Super friendly staff, they go out of their way to accomodate you. They are very clean, the rooms are well appointed but need better beds and watering the lawn
Location right on the beach. Water beautiful. Beach lovely and service with chairs and umbrellas wonderful. Pool area so nice and very peaceful. Grounds immaculate. Restaurant right there, we had a beautiful dinner on the beach at sunset. The, I believe manager, who was less than nice in the office, she was less friendly then the rest of the staff, kind of rude, I do not remember her name. All other staff was wonderful.
Great location, friendly staff!
The location was good,close to everything and the hotel was clean with nice rooms When I made the reservation the room was to be $---- with taxes etc. However when we checked in the charge was about $--- a night for our 4 night stay. When I questioned it I was told that it was tax and fees. I was not happy and won't stay again
location, updated rooms would of been nice to have at least one tv channel in english
Location, private beach, grounds, pool, staff, restaurant Bed, room needs a safe
Room was nice, staff was great. The beach was very relaxing and the restaurant was very good. Although a small island, the hotel was quite a distance from downtown. A little high in price, we saw other hotels for much cheaper.