The staff were very helpful and friendly. I had mentioned offhand I was looking for an apartment for my extended stay in India, and the GM took it upon himself to put me in touch with several local brokers who showed me a huge variety of options. No, everything was fine.
The only thing I was pleased with the Unicontinental was that after complaining about the discusting state of my room, twice, the manager, with nothing to say, moved me up to the Premier suite, which, for the money I paid, was the type of room I should have recieved in the first place. Where do I start?!!! Value for money is completly upside down. On looking at the website you think you will be staying at a 'luxery boutique' hotel. What in fact awaits you is a dirty, run down hostel at best. There is paint peeling off the walls in even the executive suite. Dirty bedsheets, you have to pay extra for a third person who is then given a manky mattress on the floor. The ameineties- tv, air conditioning ect, do not work..... I could go on. Even in the Premier suite RS 6500 A NIGHT, the bathroom stank and the toilet had not been cleaned for a very long time!
only the location When you enter the hotel, you are surprised about the luxerylook, because you have booked a room for very little. But when you get to the room, you understand. I didn´t like at all, the "I have no idea" mentality of the whole staff and The non! cleaness of the room.
Very bad service, very expensive related to what you get, I will not recommend this hotel to anybody. Pictures of the hotel does not match with the real hotel.
Restaurant is ok and so is the food. Prices are ok. Staff is very cordial and good. Minus the infrastructure inside the room, everything seems fine. The reception staff is very nice and helpful. The hotel needs to seriously upgrade its infrastructure inside the rooms. The present infrastructure is in very very poor condition. The bathrooms are filthy and need most of the repair work. The hotel looks nice from outside but after check-in you realise the interior in the rooms are no way near to one's expectations and fal short drastically.
hotel had neat rooms , but offered dirty rooms, after talking 2 manager only clean ,good roon given.