Staff was really great , hotel was very nice and cleaning. Hotel very pretty inside and out. No complaints what so ever about this hotel.
The property is will maintained,friendly staff, clean, comfortable, up scale vibe, lux feel, great value. Nothing really negative to say of point out. We did not experience any negative situations.
Friendly staff Room service could have been faster
Rooms are close to street and car noises cant be ignored.
The location was pretty good and felt pretty safe. The hotel lied, there was no balcony there was no bath tub, the room didn't look like the pictures at all. And the bed was like sleeping on a rock.
todo en el hotel es excelente la lipiesa de los cuartos es mediocre esta es la segunda bes que me pasa lo mismo
La ubicación es buena , las habitaciones a pesar de ser viejas son cómodas . Llegue temprano y tuve que esperar 3 horas para recibir mi habitación me resulta difícil de creer que un hotel de esa dimensión no tenga ninguna otra habitación para hacer un check in temprano , el servicio a la habitación es sumamente lente , y los sonidos de los pasillos son fácilmente audibles dentro de las habitaciones , además de la pintura y alfombra en la habitación sumamente anticuadas y viejas .
I love the hotel, the pool, location, jacuzzi, parking but best of all the service
The swimming pool was heated and a great place to relax, the hotel rooms were very comfortable and the buffet restaurant very reasonably priced, and there were department stores close by.
Amazing services N/a
Es agradable el ambiente y me dio seguridad, el poder dormir y al siguiente dia continuar con mis Estudios de Maestria, por lo cual lo recomendare y de hecho vamos a seguir reservando en este Hotel Gracias
El servicio gratuito al aeropuerto. Y la ubicación. se escuchaban los arrancones de a calle.
la limpieza de la habitación, que tienen de todo lo necesario, plancha, secador de cabello..... no
Rude front desk guy straightened out a little after I called out his bad attitude. But still quoted a taxi price double what we ended up paying- when we we for for the typical rates this year. Maintenance handy man & security were warm & friendly. Dirty room, dirty stained sheets, run down motel from 50s.. Should be charging half the price or less, like all the other hotels nearby of higher quality. Walk /drive around and ask around.. Definitley not 3 stars. 3 stars is Ticuan or Pueblo Amigo.
Location... Actually not a thing about the hotel, however the people in the room next to us, sure had a big issue quite early in the morning.
The hotel is ina very dangerous area. It has a street that goes in the middle of the hotel for real! It is very poorly furnished and not even close to be a 3 start hotel. I decided to move to another hotel.
Bilingual friendly staff, clean rooms, downtown, parking
Good location. Nice staff Let's be honest. By U.S. standards this would be a 1-2 star motel. Now clearly Mexico may have different standards. It may be helpful for your clients to know what they are signing up for.
The location was great. It was right around the corner from Revolucion. Horrible, horrible, HORRIBLE bathrooms! Mold and mildew growing in the ceiling of the shower, on the floor in the grout, around the sink . . . And it was VERY, VERY dirty. The toilets had urine stains on them when I got there. There was no lighting in the room, and I had to use the light from the bathroom. AND THE BEST PART? (Yes, I'm being sarcastic.) The AC was a thousand year old window unit ON AN HOUR TIMER! The room was constantly hot. In fact, I asked for my money back because the hotel advertises that the rooms are air conditioned, but I was told no. If you're college kids who aren't very picky then this is your place. Otherwise, steer clear.
Nothing. Don't go there, you will get robbed. Hookers, drugs, and thiefs will rob you!! The staff is super ghetto.
We were given a room that was already occupied, but the lady at the front desk was amazing and wonderful and apologetic -- she fixed the problem instantly . . . by upgrading us to a suite, which we hadn't asked for! For a new building, it sure creaks like an old one . . . when somebody above, below, or on the side moves. And the windows are pretty thin for an urban setting; those late-night sirens don't make it inside at some other hotels, but they rang loud-and-clear here.
I liked the view. Place smells bad. The swimming pool is dirty. kitchen cabinets handle missing. Not a very good breakfast. I would not recommend to take your family to this resort.
Love the location and the privacy. It's a safe place and kids are comfortable walking around alone. Love the fact that we can play tennis and go on a peaceful walk. It's convenient to have a restaurant, bar and a oxxo steps away from your room. We have been staying here for years. We know the staff and vice versa by now. But over the years te grounds of the hotel seem to be getting less and less maintained. The pool is always dirty and the grounds smell of manure? We continue to come back because of the privacy and the fast pass and great rates. But after years of staying here we will be planning our vacation elsewhere. Our kids are now at the age they want to be in the pool all time and do activities. It was something we passed off when they were younger but now literally everytime we visit the pool is green dirty and the jacuzzi never works and there is always something wrong with our room. We had to change rooms 4 times in one day due to broken toilet, broken tub, AC not working etc.. It's so sad this once great hotel is taking a plunge.
The area Peaceful Clean Got an upgraded room Could have had an actual continental breakfast included. It was more like bread and butter, orange juice and coffee plus pastries