Estancia terrible. Nada funcionó. El personal es muy desagradable.
Todo, buena ubicación, buena playa y buen personal. No es demasiado caro y es fácil coger el autobús. La choza de Daiquiri era increíble. Nada; solo las renovaciones que no habían terminado, pero no resultaba un inconveniente.
Todo era impresionante
El personal hace mucho ruido al caminar por los pasillos, especialmente en la primera planta.
We loved the staff. everyone was very accommodating. the food was excellent and all of the servers were great!! The pools were awesome and so was the beach!! We loved the private Island. The water was beautiful. We wished that the private island was open later than 4:00PM. We were told that they stocked Bacardi Rum, but they did not. The Piano Bar should be open later than 11:00PM. That way you could have the loud music at Crickets and the Piano music for the other crowds. We were told by the reception when checking in that they would stock our room with alcohol, but this never happened. It would have been nice to have a cocktail in the room. The butlers would reserve all of the chairs for guests, but we noticed everyday that many of the chairs were never used, so other guests could not get a good seat.
I did not like anything. i paid and booked on Kayak and they did not hold a room! Did you hear me? in another country with no room! Can you imagine, paying, flying to another country during their peak season and not having a room? To make it more insane, I called and spent 27 minutes on the phone with Kayak and they still have not processed a refund. They actually have a note in the system that confirms the hotel does not have a room and have yet to process a refund as they are waiting on the hotel to confirm..... again..... 100% the worst travel experience i have had.
Unique hotel with a nice deck with a great view of the ocean. The room was clean. The hotel advertised a restuarant yet when we got there after a long day of travel we found it was closed on Sunday. We asked what was around and was told we had to take either a 15 min/$$ taxi ride to town and try to find something or walk down to the beach about 15mins in the dark to another hotel's restuarant! Neither were good opinions. The girl at the desk was not helpful at all, giving us no suggestions. Our room was clean but the lock was broken on the French doors leading to the shared balcony (a big wrap porch that circled the whole building), the lamp by the side of the bed was broken, falling off the wall, no air conditioning and the ceiling fan didn't work. We walked through the "garden" and the small pool looked more like a pond! Green! This was only a one night stay to be close to the airport but it was way to much money for what we got!