Everything, the girls everything was perfect
close to the beach the beds were awful
Front desk clerk was awesome. Very helpful. Needs new mattresses and pillows.
I like the staff that was there The hotel did no have any over night staff none the less security. which was necessary!
The price The bed sheets smelled so forth we had to go out and buy pillows and sheets so we could sleep. There was pubic hair in the tub and it looked like it had'nt been clean.
The pool hours
Ive stayed before a few times and it obviously looked and felt like the place hasnt been taken care of. Hair on pillow, couch broken, lamps dirty, table's scratched, toilet wouldnt flush. Ive stayed before a few times and it obviously looked and felt like the place hasnt been taken care of. Hair on pillow, couch broken, lamps dirty, table's scratched, toilet wouldnt flush. If pictures were allowed to post here id post them; theyre saved on my phone. I will no longer consider this location.
The pool and hot tube were very enjoyable The breakfast was very weak.
The pictures on the Internet are misleading. We had no idea where to park or where the front desk was because it was under construction and there were no signs to direct us. Also, we were forced to wear wristbands like we were spring breakers which was insulting. We discovered a condom on the floor in our room and the sheets were dirty. Needless to say, cancelled our reservation and did not stay here. rhis place papered to be managed by people who obviously do not know what they are doing.
It was right on the beach, and the pool was nice (albeit much smaller than it looked in the website pictures). The hotel was under renovations. The front desk was hard to find and in what appeared to be an administrative office. The building we stayed in smelled like paint and was unfinished. The restaurant staff were very incompetent.
Good location and good pool There was major construction going on that we were not aware of. Traveling with a baby, quiet nap times is crucial and the construction plus late night music by the pool (not from guests, but from the resort itself) made our stay more stressful. There were no amenities, the restaurant was a joke, we were pushed into attending a time share presentation (which we declined), there were stains on the sheets, what looked like blood stains on the couches and comforter, the maids routinely came by when our "do not disturb" sign was on the door, waking our 8 month old baby, the only parking was several hundred feet away from the hotel in a dark parking lot, and the "spa" was a joke. This is not a place I would stay at again, even with a discount. I was very disappointed, especially as this hotel is advertised as a luxury resort. It is nothing of th sort.
It was an amazing stay
Convenient to the beach. This property was represented as a 4 star resort both in a ratings and price point. It was far from 4 star. 2-2.5 star would be appropriate. Facility was dated and neglected on maintenance and much of the property was in disrepair. We had to jimmy the front door with a butter knife to get it to lock at night. The door itself appeared to be either very weak or broken. While it was locked you could push the bottom of door in from the outside about 1-2 inches. Not secure. Never received room cleaning service except when we had to ask for it. Even when we asked one day they didn't show up. Only had cleaning on e during our 3 night stay. Property appears to be a half finished resort that went belly up at some point. A large open dirt area between the two towers and the parking lot appears that the final building was never completed. There was no official front desk or reception space. Pretty ghetto when you walk up. This property appears to be tailored to a college frat party more than a family resort. I would not recommend this property to anyone looking for a nice family vacation. Hope to do better for my family next time.
Staff is very friendly, rooms are very clean One of the Jacuzzis was not working properly and there was construction going on during my visit which wasn't a very pretty sight.
The low price was good. The night staff was very helpful. The beds were hard and shower was cold water.
Nice size room. Good for the price. The AC was not working that well. The room had a damp smell.
I wouldet know i schedueled my stay for the 27 and when i got there they said it was for the 28 so i was not able to stay there. i think that if a company is made for the pleasure of the customer they should call them and verify all the information.
Nice size room, clean. Liked the Fact Room Had A Fridge, microwave AND Coffee maker! good room for a great price Bed and pillows Weren't Very Comfortable. Bath tub had rust. I have stayed here before and beds were very cozy, so I expected the same
The hotel was midway between north and south of the island so it was easy to head in either direction for some fun The walls of the rooms are very thin and the sorting breakers never stop partying. They made me sign a contract to not have more than four people in the room and not to make excessive noise but I could hardly sleep when the next room started a party at 4 a.m, with more than 10 people in the room. I called the hotel lobby but they didn't do anything about it. Its kinda hard to have fun the next day when you don't sleep the night before. My only suggestion is the hotel should strictly enforce quiet time at certain hours of the night. It would have been a better experience
It was clean with tile floors. Also the AC worked well. Nothing in particular. The room was average in most respects.
The rooms were very cold with a/c. And the staff was nice. The rooms were very nice and had a small kitchen with a bar to eat at and a stove and coffee maker and small refrigerator as well. So bring your own pans and pots if you want to make your own meals. The pool water is very very HOT feels like your in the jucuzzi and the temperature of the showers is very warm and hot there is abouslty no cold water available at this hotel. But over all it's reasonable for the price. The wifi is slow but it will do. The pillows are very small bring your own if you like pillows during the night. The breakfast is okay not all that great either. Wake up early because the waffle line is long. Only two waffle makers during the breakfast. There is not much parking either during the night. The parking slots fill up so get there before 12:00am. I had trouble opening my room door and couldn't get in I had to Jim key it and use my body weight to open the door. I hurt my shoulder doing this and drop all my things in my hand. And another thing I didn't not enjoy was that the trash cans near the hallway smelled so bad like dirty dirty garbage and crap! We had to hold our breath walking by our room! They need to remove them to another location or power wash them with bleach or chemicals.
The beds and the price. Nothing really.
Near the beach . Continental breakfast was sub par, didn't even use it after the first day. We were given the wrong room the first night . We did get comped. But kids had to sleep on the floor. Beds were uncomfortable and floors were dirty . If we went back to south padre we would try another place.
Everything met expectations. The room was big enough and was clean. It's not a beachfront but it's still close to the beach. We drove to the beach because we didn't want to carry the cooler across south padre drive (it was spring break). Convenient parking. The free breakfast was alright compared to any other free hotel breakfast. The lady at the front counter was very rude at the beginning, but then calmed down when she realized that we weren't crazy springbreakers, we were just there on vacation. There was also a $200 cash deposit that we weren't informed of beforehand. So if you're staying here, bring more than $200 for emergency money. The wifi in our room was extremely weak, to the point where we couldnt even connect.
Tile floors, kitchenette in "efficiency" room, very clean, attentive staff. No complaints, for the price we paid to keep everyone clean and happy at the beach it was WELL worth it. I've stayed here several times while in South Padre and I've NEVER been disappointed. It's not luxury, but it's a place to shower and lay your head in a cool air-conditioned room at the beach. I don't require much else to be happy.
They provided every extra accommodation I requested.
The whole stay was comforting and i'd definitely stay again.
The hot tub and pool was maintained very well. Very helpful staff Being in the first from on the first floor we could hear the door open and shut when anyone left or entered.
The stay was awesome the staff was very nice
The convenient location. Ice machine available Common areas needed maintenance. Lawn was not maintained. Gate to swimming pool was locked at 1 o'clock in the afternoon. Trash cans were full and the odor was unbearable. BBQ pit was full of ashes and had rotting food on grill. No sheets provided for the sofa bed. Mattress stained. Air conditioner quit working in the middle of the night. Front office personnel was not reponsive to issues. Staff did not acknowledge us or extend any courtesies. Not a good experience. I will not return
Room was clean smelled clean beds were okay The towels looked dirty they weren't white anymore
Location, conveniently next to the bay, rooms were clean and smelled clean. Older hotel, but great price. Parking was horrible.
The place was clean and cheaper then most of the other places. They charged us 25$ because we checked out 45 min late. The check time was at 3 which made us have to sit around for a couple hours. I felt like they where trying to nickel and dime at every turn.
So first of all, a booking was made for the 22nd of May. I get to the location at around 1:00pm. Check in still isn't till 3:00. But apparently my reservation booked, but my card was declined. The thing is. My card was charged and I was denied access to my room. I waited in the parking lot til 10:00 pm and was still denied. First desk lady was not helpful and rude. Second desk lady was a little more helpful. Unfortunately we still did not get a room and were forced to head home after keeping 2 young children in our vehicle all day. Worst expert ever. Will never book with them again.
There was nothing to like the whole place a mess, when I got there they wanted a 200$ deposit that they did not mention about when I booked it. Everything was horrible, I dont recommend it.
Only thing I liked was the price and the vicinity to the beach access. I did like that my family dog was welcome. The bay side access was nice but with limited rooms we weren't able to stay there. The class of people here were at the bottom end. There were beer bottles left in the parking lot and cigarette butts all over the place. The small pool was completely filled with one family who was staying in one room.
I liked the price, the room was big, bed comfortable, and I liked the breakfast, and it was close to the beach. I didn't like the rest room, and the shower. The shower drainage wasn't working properly.
decent price $30 in offseason,good size room w 2 queens,clean,young woman at front desk was pleasant and helpful no breakfast or even coffee, office was closed most of the time,even during posted office hours, you're really on your own there was some renovation work ongoing but not noisy
It was roomy Pictures made it seem nicer, it was gross. Was not worth the price. I would not recommend this to anyone, and will not be returning
The Rooms Didn't Even Have Blankets On The Bed Staff Was Extremely Rude
We stay at the Hilton every year we come to South Padre. We love it and cannot wait for a next trip. I highly recommend the Hilton. It is very clean, staff is wonderful and it is right on the beach. Love it! Nothing. Our stay was wonderful as it is every year.
The location of the hotel on the beach is perfect. The outside entertainment space is great for families. The rooms are spacious and comfortable. The beach space that was blocked off for guests only was a wonderful way to avoid the crowded beach. N/a
Very spacious room. I didn't like that they didn't service us breakfast. For the cost breakfast was not included. We paided over $450 for 2 days and we needed to pay extra if we wanted breakfast. Here I thought let's not stay at a condo because I don't want to make breakfast and when I get there they tell me breakfast us extra.
The facility was well maintained and clean. The closet door didnt work well in the room we stayed in. Everything else was very good.
The hotel looks nice from the outside and the staff I felt with, was friendly. The hotel appeals to a younger demographic who is not condcerned with sleeping or having consideration for those around them. That said, we had to call the front desk several times during our stay to advise them of the noise level our neighbors were producing at 3 am. The staff could have provided better arrangements by spacing the tenants and providing is all with some privacy. Especially since there was so few people there. The mattress need to go. There are definitely either bed bugs or grease on them and they are very lumpy. We will not be staying here on our future visits to the Island.
Location was good. Beach was 5-10 minutes walk or 2 minute drive. Plenty of shops and food all around. Easy to find. Nice staff. Rooms were dirty, dusty and dark. Messed up reservations; stayed in a room we didn't book first night. Room was hot. Bathrooms dirty. Facilities equipment and supplies out in plain sight; very messy looking.
I didn't like anything. :-| Room didn't feel as clean as I would have liked. Noticed a beer bottle cap on the carpet upon entering the room. Gave me the impression that adequate time and attention was not given to assure the room was ready for next guest. Sink drainage gave off bad odor and shower curtain appeared old and dingy. Construction could be heard at 9 am, either in the halls or neighboring rooms. Won't be staying here again. This is an honest review from customer that booked reservation for Tues. Aug. 5, 2014.
Everything was just right and cozy will come back soon! That I couldn't stay another day had to go back to work!
I liked how clean the hotel is and how courteous the staff was Parking lot is small
Location and kitchenette were very nice. We were only minutes away from the beach and other great places to eat/drink. The waffle set up made some tasty waffles at breakfast, but there was usually a line. Although the bed was a king size, it was probably the most uncomfortable bed I have ever slept on. The shower had terrible pressure and the water had a bad taste/smell. Parking was free, but good luck fitting if you have a large truck/SUV. Before check in the hotel called me, but I missed the call. I tried 5+ times to call back to tell them I would be there later and nobody answered. Upon check in the staff told me that I missed his call and was rude when I told him he never answered my calls. I will spend more money and stay at a reputable hotel in the future.
THE ELEVATORS WERE PRETTY QUICK AND LOTS OF STAFF EVERYWHERE THE BATHROOM IN BOTH OF OUR ROOMS WAS COMPLETELY TOO SMALL. THE SINK BASIN WAS HUGE AND THE EDGE WAS VERY SLIM. EVERY TIME YOU SET SOMETHING DOWN BY THE SINK IN WHEN RIGHT IN THE BASIN. THE TOILET ALMOST TOUCHED THE DOOR. NOT A GOOD SET UP.
The friendly staff ! And the location right on the beach and the park is just great & convenient!! The room was damp , the bed was damp, made extra difficult to sleep on a damp bed. The restroom was way too small.
Location was awesome Food offered was very bad had pizza and fries and they were not good at all also paid extra for the breakfast buffet and that was awful
The location and access to the water parks. There is a ton of stuff to do. Very fun. Kids loved it. Overall we had a great time. It was too dirty and run down. Roaches in our room. Everything falling apart. Coffee stain on the bed. At the food area they have a broken soda bottle refrigerator. Selling warm soda and mold on the bottom of it. Pretty gross.
cerca de la playa habitacion algo reducida
Lo economico del hotel que cuando te dicen que van a asear el cuarto solo tienden las camas y cambian las toallas, no limpian, y se acumula la suciedad del cuarto, nos salió una cucaracha pequeña, y las habitaciones son extremadamente pequeñas
The location - its right on the beach. The bar - the convenience of having the bar was nice. The bar staff was friendly. There is no drawer space - have living out of a suitcase at the beach. No pool - The website is misleading; I would have stayed somewhere else. Front desk service - was rude by nature, from the moment we arrived and checked us in to a room that was already in use; awkward.
Like the view and comfort of the beach bar. l Great view and pleasant on a hot day with the breeze off the water. Great staff in the bar. Good selection of food and drinks. We spent 6 hours there before we went up to our room. Room was clean and all essentials needed. The pool has been removed and additional seating added for the bar and grill. Pictures I saw on the ads on Kayak still pictured the pool as being in place. That was a disappointment. I probably would have stayed elsewhere if I knew that they had removed the pool.
I liked it being so close to the beach. The staff was very nice. The room did not have any drawers or closet to hang clothes or put stuff in drawers. Was there for 3 days both suitcases on the floor the whole time and no place to put things anywhere. There were bugs in the room
Went to check-in the man was rude. Kayak had used services through booking.com and it had declined a card I don't even have. I however had received a confirmation that everything was processed with my card and we were good to go. No rooms left, day of my five year anniversary and we had to quickly find a new place. I didn't stay at South Beach Inn.
Location, location, and price! NO room service and breakfast was cereal, rolls and coffee that started at 8:00 A.M.
They were there when we checked in at 11:00PM Motel room with parking lot.
Staff was always courteous. Great location on the island. Rooms were spacious and very clean. We were very disappionted with the breakfast and the internet. Cold cereal is not my idea of breakfast. We could not get our internet to work the whole time.
spacious, very clean room and close to almost everything. very satisfy so have no dislike
This guest did not leave comments about this hotel.
The staff are very friendly!
location no WI-FI! Took laptop but could not use with internet.
The room was bright, clean, and smelled good. Very limited breakfast. Very small eating area. Finally no ice machine.
clean and comfortable. very good service. Location was excellent. close to everything without being in a busy or noisy location. Although I was told in advance that the breakfast was limited, I would like to have seen some fruit available and a few cereal choices.
The location. The rate. There was a stain on the bedsheets. I found a dead roach in the bathroom my first day there.
Its location, easy access to beach.. laundry room
The location Being given verbal instructions on how to use hot tub and expected to call the desk to operate the hot tub. There were not accessible vending and ice machines. The office closed at 9pm. Breakfast did not start until 9am.