Habitación agradable, el personal nos dio tiempo extra para salir
La cercania a la playa La habitación no tenia vista al mar
A poca distancia de la playa. Algunas habitaciones necesitan mantenimiento general. No tan bueno como las fotos se describe.
El servicio excelente
Muy familiar, excelente ubicacion y accesibilidad.
No mucho que contar No está limpio, pobre servicio al cliente, me dijeron que era un lugar muy agradable. No volveré!!!
The front desk staff was always friendly and gave towels without any problems. There was always a spot to park. It was clean. Most the other staff was really nice to deal with. Excellent location directly on the beach. The elevators were extremely hot and one stopped working during our visit. One female in the kitchen was rude during breakfast. I ordered an apple pie that they said would take 10-15 minutes and it took 45 minutes to arrive ! I also think breakfast should be included for the price of the rooms. La Quinta next door had free breakfast for the same room cost practically. The pillows are horribly uncomfortable.
Great location. Close to concert venue. Minimal driving from this hotel. treated like criminal. 2 of my sons friends visited us for 10 minutes, cost me $60. Carry coolers through lobby had to Drop cooler and show my wrist band. Ran like prison
Very spacious room. I didn't like that they didn't service us breakfast. For the cost breakfast was not included. We paided over $450 for 2 days and we needed to pay extra if we wanted breakfast. Here I thought let's not stay at a condo because I don't want to make breakfast and when I get there they tell me breakfast us extra.
The location of the hotel on the beach is perfect. The outside entertainment space is great for families. The rooms are spacious and comfortable. The beach space that was blocked off for guests only was a wonderful way to avoid the crowded beach. N/a
We stay at the Hilton every year we come to South Padre. We love it and cannot wait for a next trip. I highly recommend the Hilton. It is very clean, staff is wonderful and it is right on the beach. Love it! Nothing. Our stay was wonderful as it is every year.
The facility was well maintained and clean. The closet door didnt work well in the room we stayed in. Everything else was very good.
Playa Las reclas de entrada no funcionaba en todas las puertas
El personal fue servicial al intentar solucionar problemas y fue honesto si algo no podía ser resuelto y no tenían el equipo adecuado... Me dijeron que el gerente del hotel se pondría en contacto conmigo, y aún estoy esperando...
The roomkey was a waterproof wristband, beds were very comfy, overall appearance was nice. My friend and I stayed here for spring break and let's just say, don't go here if you're on spring break. It's location is at least a mile from any of the party destinations, the indoor waterpark was closed on weekdays when we stayed, the outdoor park closed until April, housekeeping was lacking when they cleaned our room. Towels were still left on floor, sand was still in our beds even though sheets were made. No complimentary breakfast drove us nuts!!! We're not staying here when we go back. There were no other Spring Breakers that we saw here, just one family that happened to stay right next door to us.
Heated pool was very nice and convenient One of the elevator was not working and being on the 6th floor imagine how much time was wasted just waiting. I think I spent more time waiting for an elevator than I did in the pool! I wouldn't spend more than 50.00 if you are not on the 1st floor with a broken elevator the worst family experience I have had in 6 years staying at a beach hotel. The staff would pass by with no worries about your concern and almost laugh at all the people waiting.
The hot tub and pool was maintained very well. Very helpful staff Being in the first from on the first floor we could hear the door open and shut when anyone left or entered.
The whole stay was comforting and i'd definitely stay again.
The guy from the lobby during night shift was really an excellent worker he was taking care of everyone and everything alone, from parking problems, to noisy guests. poor guy he was literally running up and down I went during high season and this hotel was overbooked. Parking was an issue, only one elevator was working (which meant waiting for over 20 min to go up or down)... we took the stairs most times there were a lot of disruptive people at night. Mostly young, drunk with loud music and singing. I was traveling with a toddler... I had a total of 2 hrs of sleep. this is what made my stay particularly awful
La habitación era muy bonita, con una cama muy cómoda, un buen espacio. Alguien había fumado en la habitación y no olí muy bien. Y el desayuno es simplemente pan, mantequilla, cereal, jugo y café. No es un desayuno.
Buen desayuno, personal servicial Nada
Everything was just right and cozy will come back soon! That I couldn't stay another day had to go back to work!
I didn't like anything. :-| Room didn't feel as clean as I would have liked. Noticed a beer bottle cap on the carpet upon entering the room. Gave me the impression that adequate time and attention was not given to assure the room was ready for next guest. Sink drainage gave off bad odor and shower curtain appeared old and dingy. Construction could be heard at 9 am, either in the halls or neighboring rooms. Won't be staying here again. This is an honest review from customer that booked reservation for Tues. Aug. 5, 2014.
I liked how clean the hotel is and how courteous the staff was Parking lot is small
Location and kitchenette were very nice. We were only minutes away from the beach and other great places to eat/drink. The waffle set up made some tasty waffles at breakfast, but there was usually a line. Although the bed was a king size, it was probably the most uncomfortable bed I have ever slept on. The shower had terrible pressure and the water had a bad taste/smell. Parking was free, but good luck fitting if you have a large truck/SUV. Before check in the hotel called me, but I missed the call. I tried 5+ times to call back to tell them I would be there later and nobody answered. Upon check in the staff told me that I missed his call and was rude when I told him he never answered my calls. I will spend more money and stay at a reputable hotel in the future.
Location was good. Beach was 5-10 minutes walk or 2 minute drive. Plenty of shops and food all around. Easy to find. Nice staff. Rooms were dirty, dusty and dark. Messed up reservations; stayed in a room we didn't book first night. Room was hot. Bathrooms dirty. Facilities equipment and supplies out in plain sight; very messy looking.
The hotel looks nice from the outside and the staff I felt with, was friendly. The hotel appeals to a younger demographic who is not condcerned with sleeping or having consideration for those around them. That said, we had to call the front desk several times during our stay to advise them of the noise level our neighbors were producing at 3 am. The staff could have provided better arrangements by spacing the tenants and providing is all with some privacy. Especially since there was so few people there. The mattress need to go. There are definitely either bed bugs or grease on them and they are very lumpy. We will not be staying here on our future visits to the Island.
I loved that the rooms were spacious. Staff was great, had no issues with them. I liked everything
The price was very fair compared to other hotels. It is on the main street so you are close to everything. Rooms were big enough for my family of 6. It had 2 queen beds and a pull out sofa and there was still plenty of space to walk around without bumping into things. Staff was very friendly (didn't catch their names). Will definetly stay there again. We found a roach in the jacuzzi and it kinda grossed us out. Pool seemed to have a little more than usual chemicals because my eyes were getting irritated (didn't stop us from enjoying the pool ,lol).The mini fridge is more like a box cooler (1/4 size of a mini fridge) Yes hallways are long and hot to get to your rooms, but in all actuality, how much time are you going to spend in the hallways on your stay? Pull out sofa mattress was worn out could definitely be replaced. No breakfast included.
The room was spacious and the bedsheets were fresh. Great parking spots. Staff was friendly, except for the manager. Well-centered spot, near major restaurants and shopping. Parking lot was a little difficult to find. The staff was lost, they didn't know what room to check me into. Check-in was about 15 mins. No view of the beach.
It was ok for the location Didn't have a beach view at all or any refrigerators!
Room was clean smelled clean beds were okay The towels looked dirty they weren't white anymore
Location, conveniently next to the bay, rooms were clean and smelled clean. Older hotel, but great price. Parking was horrible.
Only thing I liked was the price and the vicinity to the beach access. I did like that my family dog was welcome. The bay side access was nice but with limited rooms we weren't able to stay there. The class of people here were at the bottom end. There were beer bottles left in the parking lot and cigarette butts all over the place. The small pool was completely filled with one family who was staying in one room.
The stay was awesome the staff was very nice
It was roomy Pictures made it seem nicer, it was gross. Was not worth the price. I would not recommend this to anyone, and will not be returning
I liked the price, the room was big, bed comfortable, and I liked the breakfast, and it was close to the beach. I didn't like the rest room, and the shower. The shower drainage wasn't working properly.
The place was clean and cheaper then most of the other places. They charged us 25$ because we checked out 45 min late. The check time was at 3 which made us have to sit around for a couple hours. I felt like they where trying to nickel and dime at every turn.
There was nothing to like the whole place a mess, when I got there they wanted a 200$ deposit that they did not mention about when I booked it. Everything was horrible, I dont recommend it.
decent price $30 in offseason,good size room w 2 queens,clean,young woman at front desk was pleasant and helpful no breakfast or even coffee, office was closed most of the time,even during posted office hours, you're really on your own there was some renovation work ongoing but not noisy
So first of all, a booking was made for the 22nd of May. I get to the location at around 1:00pm. Check in still isn't till 3:00. But apparently my reservation booked, but my card was declined. The thing is. My card was charged and I was denied access to my room. I waited in the parking lot til 10:00 pm and was still denied. First desk lady was not helpful and rude. Second desk lady was a little more helpful. Unfortunately we still did not get a room and were forced to head home after keeping 2 young children in our vehicle all day. Worst expert ever. Will never book with them again.
The convenient location. Ice machine available Common areas needed maintenance. Lawn was not maintained. Gate to swimming pool was locked at 1 o'clock in the afternoon. Trash cans were full and the odor was unbearable. BBQ pit was full of ashes and had rotting food on grill. No sheets provided for the sofa bed. Mattress stained. Air conditioner quit working in the middle of the night. Front office personnel was not reponsive to issues. Staff did not acknowledge us or extend any courtesies. Not a good experience. I will not return
The Rooms Didn't Even Have Blankets On The Bed Staff Was Extremely Rude