The location of the hotel on the beach is perfect. The outside entertainment space is great for families. The rooms are spacious and comfortable. The beach space that was blocked off for guests only was a wonderful way to avoid the crowded beach. N/a
We stay at the Hilton every year we come to South Padre. We love it and cannot wait for a next trip. I highly recommend the Hilton. It is very clean, staff is wonderful and it is right on the beach. Love it! Nothing. Our stay was wonderful as it is every year.
Very spacious room. I didn't like that they didn't service us breakfast. For the cost breakfast was not included. We paided over $450 for 2 days and we needed to pay extra if we wanted breakfast. Here I thought let's not stay at a condo because I don't want to make breakfast and when I get there they tell me breakfast us extra.
The facility was well maintained and clean. The closet door didnt work well in the room we stayed in. Everything else was very good.
El personal fue servicial al intentar solucionar problemas y fue honesto si algo no podía ser resuelto y no tenían el equipo adecuado... Me dijeron que el gerente del hotel se pondría en contacto conmigo, y aún estoy esperando...
Playa Las reclas de entrada no funcionaba en todas las puertas
It was an amazing stay
Staff is very friendly, rooms are very clean One of the Jacuzzis was not working properly and there was construction going on during my visit which wasn't a very pretty sight.
Good location and good pool There was major construction going on that we were not aware of. Traveling with a baby, quiet nap times is crucial and the construction plus late night music by the pool (not from guests, but from the resort itself) made our stay more stressful. There were no amenities, the restaurant was a joke, we were pushed into attending a time share presentation (which we declined), there were stains on the sheets, what looked like blood stains on the couches and comforter, the maids routinely came by when our "do not disturb" sign was on the door, waking our 8 month old baby, the only parking was several hundred feet away from the hotel in a dark parking lot, and the "spa" was a joke. This is not a place I would stay at again, even with a discount. I was very disappointed, especially as this hotel is advertised as a luxury resort. It is nothing of th sort.
The pictures on the Internet are misleading. We had no idea where to park or where the front desk was because it was under construction and there were no signs to direct us. Also, we were forced to wear wristbands like we were spring breakers which was insulting. We discovered a condom on the floor in our room and the sheets were dirty. Needless to say, cancelled our reservation and did not stay here. rhis place papered to be managed by people who obviously do not know what they are doing.
It was right on the beach, and the pool was nice (albeit much smaller than it looked in the website pictures). The hotel was under renovations. The front desk was hard to find and in what appeared to be an administrative office. The building we stayed in smelled like paint and was unfinished. The restaurant staff were very incompetent.
Convenient to the beach. This property was represented as a 4 star resort both in a ratings and price point. It was far from 4 star. 2-2.5 star would be appropriate. Facility was dated and neglected on maintenance and much of the property was in disrepair. We had to jimmy the front door with a butter knife to get it to lock at night. The door itself appeared to be either very weak or broken. While it was locked you could push the bottom of door in from the outside about 1-2 inches. Not secure. Never received room cleaning service except when we had to ask for it. Even when we asked one day they didn't show up. Only had cleaning on e during our 3 night stay. Property appears to be a half finished resort that went belly up at some point. A large open dirt area between the two towers and the parking lot appears that the final building was never completed. There was no official front desk or reception space. Pretty ghetto when you walk up. This property appears to be tailored to a college frat party more than a family resort. I would not recommend this property to anyone looking for a nice family vacation. Hope to do better for my family next time.
THE ELEVATORS WERE PRETTY QUICK AND LOTS OF STAFF EVERYWHERE THE BATHROOM IN BOTH OF OUR ROOMS WAS COMPLETELY TOO SMALL. THE SINK BASIN WAS HUGE AND THE EDGE WAS VERY SLIM. EVERY TIME YOU SET SOMETHING DOWN BY THE SINK IN WHEN RIGHT IN THE BASIN. THE TOILET ALMOST TOUCHED THE DOOR. NOT A GOOD SET UP.
The location and access to the water parks. There is a ton of stuff to do. Very fun. Kids loved it. Overall we had a great time. It was too dirty and run down. Roaches in our room. Everything falling apart. Coffee stain on the bed. At the food area they have a broken soda bottle refrigerator. Selling warm soda and mold on the bottom of it. Pretty gross.
Location was awesome Food offered was very bad had pizza and fries and they were not good at all also paid extra for the breakfast buffet and that was awful
The friendly staff ! And the location right on the beach and the park is just great & convenient!! The room was damp , the bed was damp, made extra difficult to sleep on a damp bed. The restroom was way too small.
The whole stay was comforting and i'd definitely stay again.
The hot tub and pool was maintained very well. Very helpful staff Being in the first from on the first floor we could hear the door open and shut when anyone left or entered.
The low price was good. The night staff was very helpful. The beds were hard and shower was cold water.
They provided every extra accommodation I requested.
Nice size room, clean. Liked the Fact Room Had A Fridge, microwave AND Coffee maker! good room for a great price Bed and pillows Weren't Very Comfortable. Bath tub had rust. I have stayed here before and beds were very cozy, so I expected the same
It was clean with tile floors. Also the AC worked well. Nothing in particular. The room was average in most respects.
The rooms were very cold with a/c. And the staff was nice. The rooms were very nice and had a small kitchen with a bar to eat at and a stove and coffee maker and small refrigerator as well. So bring your own pans and pots if you want to make your own meals. The pool water is very very HOT feels like your in the jucuzzi and the temperature of the showers is very warm and hot there is abouslty no cold water available at this hotel. But over all it's reasonable for the price. The wifi is slow but it will do. The pillows are very small bring your own if you like pillows during the night. The breakfast is okay not all that great either. Wake up early because the waffle line is long. Only two waffle makers during the breakfast. There is not much parking either during the night. The parking slots fill up so get there before 12:00am. I had trouble opening my room door and couldn't get in I had to Jim key it and use my body weight to open the door. I hurt my shoulder doing this and drop all my things in my hand. And another thing I didn't not enjoy was that the trash cans near the hallway smelled so bad like dirty dirty garbage and crap! We had to hold our breath walking by our room! They need to remove them to another location or power wash them with bleach or chemicals.
I wouldet know i schedueled my stay for the 27 and when i got there they said it was for the 28 so i was not able to stay there. i think that if a company is made for the pleasure of the customer they should call them and verify all the information.
Nice size room. Good for the price. The AC was not working that well. The room had a damp smell.
Tile floors, kitchenette in "efficiency" room, very clean, attentive staff. No complaints, for the price we paid to keep everyone clean and happy at the beach it was WELL worth it. I've stayed here several times while in South Padre and I've NEVER been disappointed. It's not luxury, but it's a place to shower and lay your head in a cool air-conditioned room at the beach. I don't require much else to be happy.
The hotel was midway between north and south of the island so it was easy to head in either direction for some fun The walls of the rooms are very thin and the sorting breakers never stop partying. They made me sign a contract to not have more than four people in the room and not to make excessive noise but I could hardly sleep when the next room started a party at 4 a.m, with more than 10 people in the room. I called the hotel lobby but they didn't do anything about it. Its kinda hard to have fun the next day when you don't sleep the night before. My only suggestion is the hotel should strictly enforce quiet time at certain hours of the night. It would have been a better experience
The beds and the price. Nothing really.
Everything met expectations. The room was big enough and was clean. It's not a beachfront but it's still close to the beach. We drove to the beach because we didn't want to carry the cooler across south padre drive (it was spring break). Convenient parking. The free breakfast was alright compared to any other free hotel breakfast. The lady at the front counter was very rude at the beginning, but then calmed down when she realized that we weren't crazy springbreakers, we were just there on vacation. There was also a $200 cash deposit that we weren't informed of beforehand. So if you're staying here, bring more than $200 for emergency money. The wifi in our room was extremely weak, to the point where we couldnt even connect.
Near the beach . Continental breakfast was sub par, didn't even use it after the first day. We were given the wrong room the first night . We did get comped. But kids had to sleep on the floor. Beds were uncomfortable and floors were dirty . If we went back to south padre we would try another place.
I liked how clean the hotel is and how courteous the staff was Parking lot is small
The hotel looks nice from the outside and the staff I felt with, was friendly. The hotel appeals to a younger demographic who is not condcerned with sleeping or having consideration for those around them. That said, we had to call the front desk several times during our stay to advise them of the noise level our neighbors were producing at 3 am. The staff could have provided better arrangements by spacing the tenants and providing is all with some privacy. Especially since there was so few people there. The mattress need to go. There are definitely either bed bugs or grease on them and they are very lumpy. We will not be staying here on our future visits to the Island.
Everything was just right and cozy will come back soon! That I couldn't stay another day had to go back to work!
Location was good. Beach was 5-10 minutes walk or 2 minute drive. Plenty of shops and food all around. Easy to find. Nice staff. Rooms were dirty, dusty and dark. Messed up reservations; stayed in a room we didn't book first night. Room was hot. Bathrooms dirty. Facilities equipment and supplies out in plain sight; very messy looking.
I didn't like anything. :-| Room didn't feel as clean as I would have liked. Noticed a beer bottle cap on the carpet upon entering the room. Gave me the impression that adequate time and attention was not given to assure the room was ready for next guest. Sink drainage gave off bad odor and shower curtain appeared old and dingy. Construction could be heard at 9 am, either in the halls or neighboring rooms. Won't be staying here again. This is an honest review from customer that booked reservation for Tues. Aug. 5, 2014.
Location and kitchenette were very nice. We were only minutes away from the beach and other great places to eat/drink. The waffle set up made some tasty waffles at breakfast, but there was usually a line. Although the bed was a king size, it was probably the most uncomfortable bed I have ever slept on. The shower had terrible pressure and the water had a bad taste/smell. Parking was free, but good luck fitting if you have a large truck/SUV. Before check in the hotel called me, but I missed the call. I tried 5+ times to call back to tell them I would be there later and nobody answered. Upon check in the staff told me that I missed his call and was rude when I told him he never answered my calls. I will spend more money and stay at a reputable hotel in the future.
Quiet and relaxlng All good
Husband and I went for our first year wedding anniversary the weekend of 9/9. It was our first time on the island. The staff was helpful with recommendations. They also accommodated special requests for extra towels.
EVERY STAFF MEMEBER SAW THEY WOULD SAY HELLO,VERY HELPFUL
Was very happy with everything ! No complaint! Kayak set me up perfectly ! No negative review Only small complaint which is nothing but the TV remote batteries at the ramada were super low . Had to point the damn thing straight at the tv. But who goes to a hotel just to watch tv, amiright? Lol
Only thing I liked was the price and the vicinity to the beach access. I did like that my family dog was welcome. The bay side access was nice but with limited rooms we weren't able to stay there. The class of people here were at the bottom end. There were beer bottles left in the parking lot and cigarette butts all over the place. The small pool was completely filled with one family who was staying in one room.
There was nothing to like the whole place a mess, when I got there they wanted a 200$ deposit that they did not mention about when I booked it. Everything was horrible, I dont recommend it.
So first of all, a booking was made for the 22nd of May. I get to the location at around 1:00pm. Check in still isn't till 3:00. But apparently my reservation booked, but my card was declined. The thing is. My card was charged and I was denied access to my room. I waited in the parking lot til 10:00 pm and was still denied. First desk lady was not helpful and rude. Second desk lady was a little more helpful. Unfortunately we still did not get a room and were forced to head home after keeping 2 young children in our vehicle all day. Worst expert ever. Will never book with them again.
decent price $30 in offseason,good size room w 2 queens,clean,young woman at front desk was pleasant and helpful no breakfast or even coffee, office was closed most of the time,even during posted office hours, you're really on your own there was some renovation work ongoing but not noisy
The convenient location. Ice machine available Common areas needed maintenance. Lawn was not maintained. Gate to swimming pool was locked at 1 o'clock in the afternoon. Trash cans were full and the odor was unbearable. BBQ pit was full of ashes and had rotting food on grill. No sheets provided for the sofa bed. Mattress stained. Air conditioner quit working in the middle of the night. Front office personnel was not reponsive to issues. Staff did not acknowledge us or extend any courtesies. Not a good experience. I will not return
The Rooms Didn't Even Have Blankets On The Bed Staff Was Extremely Rude
Location, conveniently next to the bay, rooms were clean and smelled clean. Older hotel, but great price. Parking was horrible.
I liked the price, the room was big, bed comfortable, and I liked the breakfast, and it was close to the beach. I didn't like the rest room, and the shower. The shower drainage wasn't working properly.
The place was clean and cheaper then most of the other places. They charged us 25$ because we checked out 45 min late. The check time was at 3 which made us have to sit around for a couple hours. I felt like they where trying to nickel and dime at every turn.
It was roomy Pictures made it seem nicer, it was gross. Was not worth the price. I would not recommend this to anyone, and will not be returning
The stay was awesome the staff was very nice
Room was clean smelled clean beds were okay The towels looked dirty they weren't white anymore
Ive stayed before a few times and it obviously looked and felt like the place hasnt been taken care of. Hair on pillow, couch broken, lamps dirty, table's scratched, toilet wouldnt flush. Ive stayed before a few times and it obviously looked and felt like the place hasnt been taken care of. Hair on pillow, couch broken, lamps dirty, table's scratched, toilet wouldnt flush. If pictures were allowed to post here id post them; theyre saved on my phone. I will no longer consider this location.
The price The bed sheets smelled so forth we had to go out and buy pillows and sheets so we could sleep. There was pubic hair in the tub and it looked like it had'nt been clean.
The pool and hot tube were very enjoyable The breakfast was very weak.
The pool hours
I like the staff that was there The hotel did no have any over night staff none the less security. which was necessary!
close to the beach the beds were awful
Front desk clerk was awesome. Very helpful. Needs new mattresses and pillows.
Everything, the girls everything was perfect