Front desk person was pleasant but not authorized to solve any problems This place belongs in the 60's, and not in a good way.
Breakfast, room comfort, wifi., business room with computer/printer. Noisy pre-teen children running up and down halls playing hockey and slamming doors at 9 P.M. with adult chaperones not intervening to control them.
I have a feather allergy, staff was very nice about exchanging feather pillows for fiberfill pillows.
Breakfast Drunk people making noise in the hallways of the hotel. My room assigned to another person:(
Very clean, easy to find, good amenities -- fridge, microwave, kcup brewer. Wifi access good and sufficient bandwidth considering the teen in the room with me. Very difficult to set the temperature so that the room was comfortable. was too hot or too cold all night and the racket the fan makes on the system is awful. Also, extremely dry air.
Very clean with extremely comfortable beds. Very convenient to restaurants and shopping. Great breakfast!!! Nothing
Great value for the room and good arrangement with the next door garage for free parking with first floor parking spots for the hotel. No electric vent fan for the bath room to clear moisture from taking a shower. Also room walls (at least one) needs brighter color...room felt dark.
This is a great place to stay for business. There are meeting rooms, downtown is less than a mile away and it's a nice walk. The pool and fitness center help to de-stress from the work fo the day. Service is exceptional - all staff were properly attentive, friendly and helpful. Room was very clean. Rooftop restaurant is nice. Restaurant downstairs is a bit pricey. Airport pick up and rop off available.
Close to RIT Surly Desk staff.
Very comfortable bed. When booking through Kayak, the hotel does not guarantee the type of bed. A responsive customer representative at the front desk got us into the room we wanted...but we were assigned a room with the smallest bed by booking through Kayak. So be careful if you care about the bed size, like us.
I found only the Housekeeping Manager and bartender to care about the difficulties I had. the name of the hotel is misleading. It is not an airport hotel. It is in Henrietta. Be prepared if you arrive late in the evening or before their shuttle in the a.m. to pay about $20.
The refrigerator and air conditioner in our room kept going through their cycles all night long, very noisily! Difficult to get to sleep, even harder to stay asleep Noise
The jacuzzi and pool. Breakfast included. Cable TV and free wifi. Noisy heater in room.
Hot breakfast with a varitey of options. We had our bod with us and having no pet fee was a huge plus. Other local hotels wanted $50-$150 in pet fees. The rooms were clean and modern. We were in a room at the end of the hall and people coming in and out of the doors all night was loud. Plus the cleaning staff had their room right there and so we could hear them moving around bright and early.
Rooms were spacious and clean. Breakfast was good. Fitness center was perfect for a workout. Kids enjoyed the pool, and the location of a nearby trail was perfect for taking the dog on a walk the next morning. The beds were the most comfortable ones we had the entire trip. The key card to the fitness center didn't work, so the lock had been taped to keep the room open. This wasn't obvious so I actually went to the front desk to ask. No one was there and no one answered the phone either, so I went back and pushed on the door and realized I could get in after all. Was also a bit confused because the hotel website also mentions a jogging and walking track among the amenities, and I didn't see anything like that when we were there. (I was also going to ask about that at the front desk, but see above: no one was around after we checked in that night.) No matter: the pool and fitness center were enough, and I would have taken more advantage of the trail outside the hotel if we'd been there longer.
The staff was solicitous and pleasant. During the day, parking was easy. The color scheme was pleasant. The facilities were not getting the needed maintenance. 5)3 door lock had screws coming out, there was a panel that had clearly come in-nailed in the room and the pillows were so old the stuffing inside had become chunky.
Very nice, nothing fancy or exciting but a very comfortable bed and a clean room. I would return and recommend to others! Was unhappy with booking online through the price comparison site. The date was incorrect and I was charged for a room I did not use then I had to re reserve a room. I have no idea how the date was incorrect, so I am out money for a room never used.
Good location for me while visiting relatives. Comfortable beds. Breakfast was greatly appreciated. Very clean. Enjoyed the stay. Room was a bit small and no exhaust in bathroom.
Location Fact that parking is easy Good bars and restaurants close by Room access easy Staff is great Room and bathroom is very nice Breakfast could be improved. More options could be available for better experience...
Location. Dirty. Poor service - room cleaning non existent. Terrible breakfast.
It was close to the airport and they start serving the breakfast at 4:30am The hotel is older and shows its age. The room was not clean. The room needed to be renovated along with the entire building.
Very helpful and friendly staff. We had three rooms for our party of 6 and two of the rooms were just great. The third was a little smaller but adequate.
Very classy & elegant. Accomodated our last minute late night request for a fold away bed for our daughter coming in the middle of the night. Good value and the fold away bed was only $25 too! So many restaurants & shops minute or two away walking. n/a
Great character/ awesome restaurant attached. Hotel was great, beware of the bums on the streets around the corner from the place. No need to leave really if you are eating at the attached restaurant.
Comfort, decor, proximity to Eastman School of Music, helpful staff, excellent restaurant, homelike. Not a thing!
The inn was beautiful and the food was fabulous.
The location was perfect. With an old church across the street, we could hear the church bells chime every hour. It was very peaceful and relaxing. No
Friendly and accommodating staff. It's a really beautiful old building and the rooms are nice. Convenient to downtown and the arena and getting there was a cinch. It's on the edge of a not great neighborhood - I went for a quick walk (on a 19 degree day) and within a block of the Inn had two cars pull over to try and sell me drugs in broad daylight. As long as you don't mind driving it's not a problem.
Beautiful decor. Fabulous bed. Best shower I have had in years. Nice breakfast. It was all good.
Location, Location, Location I was unable to find a wireless internet connection
The Inn on Broadway is gorgeous! And the attached restaurant, Tournedos, is one of the very best steak houses I have ever eaten at. The hotel itself is extremely posh-feeling and I have stayed at many luxury hotels. The price is fair considering the accomodations, but probably a little pricey for the average traveler. I think the Inn would benefit from a bit more staff, perhaps a bellhop or at least someone other than the front desk person to run errands and help with bags. But overall it is a great experience and an enjoyable stay!