The reception staff were very friendly and efficient coupled with the room service staff who were professional, courteous and friendly. With many people at breakfast it was obvious the staff had difficulty coping with large queues, tables not set properly, inattentive staff.
Breakfast buffet was sumptuous.
The staff were amazing, the best hotel staff I have come across in Australia
Good location Price -- they are "luxury" in price only Also they lie about the construction that goes on there -- they DO work early in the morning before stated repair hours
Separate tub and shower. Separate beds available and view. Ease and immediacy of taxis. Free wifi
Great hotel location affording some rooms great views. Excellent bathrooms, comfortable beds. Lots of people obviously love it - maybe it helps if you upgrade to the Horizons Club, though I don't see why you should have to, especially as these rates not always on offer. Reception shambolic: no welcome, no porter, no offer of help with bags, no offer to join loyalty programme, told me the Shangri-La in Singapore is tired and needs updating! No apology for not correctly processing reservation. Horrible view of motorway toll booths. Annoying things in the bedroom like unplugged lamps, missing glasses, grubby hotel directory. Food and beverage not good. Saturday night the locals all book up the top floor restaurant and fill up the adjacent bar. Reserve days in advance or you have no chance. For a drink this leaves the Lobby Bar. Neon-lit chilled food cabinet, no music, no atmosphere, bright lighting. Nasty. Only available food outlet The Cafe. Horrible buffet. Dreadful, expensive, over-rated.
professional staff and attention to detail and cleanliness
La ubicación estudenda en el centro de sydney. Las habitaciones estaban muy limpias y todo funcionaba perfectamente.
No tenian las habitaciones listas a la hora de llegada 6,00 pm
Ubicacion excepcional Atencion bastante regular para un Four Season
No es lo que esperaba de esta cadena de hoteles.Un hotel simple,austeroUn desayuno bufet simple.Muy buena ubicacion desde el piso 20 para arriba.Buena vista de la bahia de Sydney con su opera hause y el famoso puente de la bahia No esta en la categoria de 5 estrellas.Le falta mucho.Deberian bajar los precios.Pero tampoco es un mal hotel.
La vistas espectaculares de la bahia de Sydney Los servicios son muy caros
Caro pero espectacular. Un hotel un poco frio si vas de vacaciones pero las vistas y la ubicación lo compensa
Muy tranquilo y muy céntrico. Demasiado "grande" (mucha gente, problemas con los ascensores, ...). Le falta una renovación general.
Ubicación fabulosa Personal increíble Increíblemente magníficas vistas Cerca de todo, incluyendo transporte público Las habitaciones no se limpian cada día
La ubicación te permite acceder en un par de minutos caminando a lo mas destacable de la ciudad de Sydney. Location. Parece un hotel de 3 estrellas, no merece la categoría que tiene. Una de las tarjetas no abría la habitación y parecía que yo me lo inventaba, nada de cambiarme la tarjeta. Cuando llegamos nos ofreció el oriental de recepción otra suite al mismo precio, por ir de luna de miel, pero al momento reculó y se desdijo (y eso es solo uno de los detalles feos del hotel). Very very bad experience.
El personal El acceso a Internet. Pésimo, para un hotel de esta categoría.
La ubicación en el centro de Sydney. Es ideal. El confort en las habitaciones es inmejorable. Todo perfecto.
la atencion personalizada y amable de todo el personal y la rapida,cordial e instantanea respuesta del servicio de concierge. Realmente buena experiencia de mi estancia
Buen servicio; buena ubicacion,se come bien, tranquilo,.pieza amplia;luminosa, buen spa y servicios en general. No
Amplias habitaciones, excelente ubicación El extractor del baño era demadiado ruidoso
The hotel is a a great facility and in the middle of downtown Prices in all of Sydyn are extremely high. Parking was outrageous
I loved everything from the location of the hotel to the luxurious rooms and the beautiful architecture! The service was excellent! Nothing.
The location is great. The hotel is close to everything from shops, supermarket, office, parks, restaurants. The room is spacious and the bed was very comfy. Two towels of 4 were badly washed. They still have some stain in them. Breakfast could use more variety for the price they are charging. Some staffs at the conscious were not friendly.
The King Single bed was soooo comfortable, Bar 77 was excellent and breakky was great Not really
Staff were pleasant and very helpful especially when I relaised I had left something in my room, The room itself was medium in size but it was clean and the bed was very comfortable. The location was central especially to shopping and close to Darling Harbour.
This is a great hotel! We also stayed at the Intercontinental, but the The Grace is actually alot nicer. It has a unique ambience and feeling to it with the old building, mixed modern/classic interior and sublime staff.
Very comfortable bed, room quiet although located on a busy road. Unable to change the temperature of the A/C which for us was too cold.
clean comfortable room good location to CBD..the very friendly and competent staff theywere all very efficient .They made you feel welcome and such pleasant manners great staff nothing
An excellent centrally positioned hotel which is comfortable, friendly and the cafe on the ground floor is great. Would like some packets of biscuits to have with a cup of tea in the room!
Most comfortable bed in comparison to others including Sheraton on the Park. Staff were friendly and helpful. Being invited for drinks by the hotel.
Very good value for money - all was as expected. Rooftop pool a bonus. Grace cafe, staff and food fabulous.
the size of our room, the cleanness, the old fashion decor, easy to get to , in the middle of the city
Continuous hot water The pricing for 'room service' I find to be quite over priced and the service in the breakfast cafe area is very slow.
Location was fantastic Everything was very clean and worked in both the rooms and the rest of the hotel Wifi was somewhat spotty and slow. Would have liked the fitness center to include a larger variety of items instead of just a few treadmills and some light weights
The men at the concierge went above and beyond to help us. I truly appreciate everything they did to make our stay pleasurable.
La ubicación es fenomenal, a un paso de Circular Quay, la Opera, los jardines botánicos y en el centro del CBD. Además, aunque el check-in era más tarde, nos dejaron entrar en la habitación a las 10 de la mañana, lo que se agradece tras más de 30 horas de viaje. El personal correcto, aunque a veces algo "despistado", tenias que insistir sobre las cosas que querías, como ejemplo, pedimos un sandwich de jamón y queso al servicio de habitaciones (en perfecto inglés) y nos trajeron una tortilla con jamón ¿¿??, y así con más cosas.
Todo , la situación en la ciudad, la recepción , la habitación la suavidad de colchones y almohadas , de primera, la limpieza, la habitación. Creo que no hay nada que no me haya gustado.
Location This is not a hotel. It's a 1 bed flat (with old style carpet) and definitely does not feel like a high end hotel. Wifi never worked in 4 days despite repeatedly asking to have it fixed. I asked for a plug adaptor and was told to go and buy one (whilst other hotels in Australia always had one for foreign travelers). Breakfast 3 to low 4 star. There are plenty of nice hotels in the area. As a accor platinum card holder as decided to stay there. Never again,
Habitaciones de diseño francamente bonitas y elegantes. Ubicación idónea para visitar la ciudad. Ruido impresionante en la habitación, hay un par de bares de copas en los bajos de la habitación que hizo que hasta las 3 de la mañana (hora de cierre de los mismos) no pudiéramos pegar ojo. Llamamos a recepción para mostrar nuestra queja pero nos indicaron que nuestra habitación era ruidosa y que por ese motivo el precio era más reducido.
El servicio es estupendo y el diseño también. Los precios del desayuno son muy altos.
Modern look, location, free wifi Poor food choices, no lounge, no outside calling, very small rooms, no room service, less than attentive staff, windows don't open. You may want to ask for a room that does not look out on the atrium. Guests in those rooms have to keep their room-darkening shades down or everyone getting off the elevator will look across at them lying on their bed.
wifi location and bed disabled bathroom
The staff were great the location was great. The oven and the dishwasher was covered in mould. We did not use the kitchen as it was very dirty, the bathrrom was not that clean neither.
Staff, rooms facilities were excellent and I would recommend this hotel to family and friends.
The location of the hotel was great. The Mantra 2 is located on George St., which is the main street in downtown city. The hotel is located less than three blocks from the Opera house, ferry port, the rocks, and Coles supermarket. What a place, what a staff!
was pleasantly surprised at the amount of applicances we got for a studio room. perfect location. 24hr reception i believe.
Excellent location with very comfortable accomodations for a family.
convenient location housekeeping staff knocking at 9am on the day of check out?!
Professionalism of staff. Twinings teabags. Good sound insulation from other rooms. Beeping noise from a nearby garage roller door or something similar. Our room smelt of cigarette smoke and there was an unemptied ashtray on the balcony so we asked to be moved, this was professionally handled by reception desk. Saw one staff member lighting up a cigarette within a metre of front door of hotel one evening, and it is supposed to be a non-smoking hotel.
Good location. Staff were friendly and helpful. Room was large and comfortable.
ordered room service for myself and friends on my 2nd night. The food was so bad I did not eat or drink anything further during my 10 day stay.
Central location, close to shopping, entertainment, food etc. Additional request included in booking request was not actioned - or even acknowledged. When requested, was acted upon poorly.
en general todo nos ha sido de nuestro agrado,.
La situación geográfica, está en pleno centro de Sydney. La recepción de una joven en el check in del hotel, y de un muchacho ,al no andar el teléfono. El desayuno. la habitación no es tan grande como parece en las fotos.
Lo mejor que tiene es la ubicación
La ubicacion El personal de recepcion
La ubicacion es muy buena el personal es bueno, pero poco amigable