My family and I was stranded and no transportation due to Enterprise Rental not working with me for automobile rental. Took a lyft to Westgate and the staff was so helpful and allowed my family and I to sleep in late. Thank you!!
I didn't like the fact that the shuttle driver was so involved into his girlfriend I the front seat that he failed to pay attention to the passengers he transports.
Orlando en agosto
El personal era muy amable y las instalaciones eran muy cómodas. La ubicación es estupenda ya que está cerca de Disney y Universal.
You get what you pay for
The common areas are nice.
The service, the room quality, long wait time when their is an issue and not enough parking. We were not in their system so we were asked to come back. We returned an hour later and were assigned a room with no sofa bed when I made the request on the booking and at the front desk. After informing the front desk, they told me I was wrong and they will send someone. A staff arrived and confirmed we did not have a sofa bed. I called the front desk back and they said they will see what they can do. After waiting another 20 mins, they gave us another room. When we move to the other room, there was no parking and the AC in the room was not working too well. This has now been over an hour since we checked in. I requested to cancel my reservation and a full refund. They informed me that I had to contact Kayak for that request. I was on the phone with Kayak for over 20 mins and they had to contact the hotel to request authorization. After two hours, the reservation was canceled and now it was close to midnight and I had to find another place to stay. You get what you pay for.....
Un poco demasiado corporativo
La vista del lago era preciosa. El Deli tiene un poco de todo.
El aparcamiento es horrible. Si llegas demasiado tarde no hay sitio para aparcar. Las piscinas demasiado llenas. No pude hacer el check out a las 10:00 am!!!! En serio??? Te hacen sentir menos como un cliente y más como ganado. No. No volveré.
No me gustó el tono de venta. Deben revelar los requisitos antes de presentar.
I didn’t care for the time share pitch at check in. Nor did I care for house keeping doing bare minimum one day and returning twice one morning when the do not disturb sign was out.
The rooms were uncomfortable. I paid a lot of money for a room that looks old and very small. I would never come back or recommend this place
Pagando extra por internet y
I enjoyed the spacious bathroom, shower, and kitchenette.
I found a great price through Kayak but they only care for you to purchase a timeshare. If you choose not to purchase, you may not stay at any Westgate for that same value price. On top of that, the free breakfast at the timeshare presentation was horrendous. Don't bother drinking the orange or apple juice or trying the sausage and pasteries. We were promised it would last no longer than one hour but we were there for three. Parking to check in was a hassle. Not near enough spaces. Who wants to spend time in the "resort" atmosphere there when there are so many theme parks nearby. We also went to a separate vacation value presentation and tried to tell Carlos (an upper level manager hoping to close the deal) unless the offer was open ended we were uninterested at the moment. But he cut us off and said, "let me finished." So we let him explain and again said this wasn't for us. He hurriedly and rudely signed us out and was visibly pissed we didn't take his offer. Please don't stay here and waste your hard earned money on a timeshare that you'll end up paying 1.5 times more in interest. The interest rate is 17.99%. You wouldn't buy a house with that interest rate. Why buy a timeshare for that amount that you'll visit a month or less each year?
Worse 4 star hotel we've ever stay at
Other than a number of pools we didn't find the reason of their 4 star rating. The room was old, strong smell, dirty. We would have rather stay at a place without any amenities but in a clean room. Everyone on staff is always trying to hassle you something, scumy sales people everywhere pushing to sell time shares.
The hotel staff was very nice and very helpful. I had a nice view of the lake from the balcony attached to my room. Location and price were excellent!
The restaurant at the resort has AWFUL service. It is a smoke house bbq joint with a pizzeria attached to it (that's the first warning sign). On my first night there, I called the Front Desk of the resort and asked to be forwarded to the pizzeria (the pizzeria does not have a direct phone number). It was about 10PM, and I spoke to a nice man on the phone and I ordered my pizza. The paperwork in my hotel room (supplied by the resort) says that the restaurant (both BBQ and Pizza) is open until 11pm, but will only deliver up to 10PM. Therefore, I placed my order in anticipation of picking up my food. When I got to the pizzeria at 10:30, the manager tells me she never saw my order. She then proceeds to tell me the ovens are shut down so she can't make a pizza, and she won't turn them back on. Then, she offers me a pepperoni pie that a customer forgot 4 hours ago for full price. I was like "Whatever" because I was starving, and she goes to retrieve the pizza, only to come back with a basket of bread and says "we threw the pizza out so you can have the leftover bread from the BBQ side of the restaurant." So I left and searched for a McDonalds. On night two, I decided to give the BBQ joint a try. I arrive the BBQ side at around 7pm, and there is no host, nor anybody waiting for tables. A host magically appears from nowhere, and asked how many guests in my party. I reply "two". She says one moment, and disappears into the restaurant. She comes back and tells me there a 15 minute wait, but I can sit at the bar if I'd like. So I go to the bar, which faces the sit-down side of the restaurant. The place is EMPTY. I could literally count the number of guests at tables on one hand. After about 10 minutes, I go back to the host and ask for an update. She replies that it is going to be an ADDITIONAL 30 MINUTES TO THE WAIT. At that point I left; this restaurant doesn't know how to resturaunt. The main lobby of the resort pushes this restaurant hard on its guests. The food might be good (I have no idea), but twice I've tried to give them money to eat, and twice they turn down my requests. I did not like the Free Breakfast to lure me into trying to sell me a timeshare. If I wanted to buy a timeshare, I would have asked them about buying one. The grounds were kind of messy. I noticed garbage around the entire facility that never was picked up during my stay which was 3 days (beer cans, wrappers, solo cups, etc.). The room wasn't super clean. It wasn't messy, however minor little things went overlooked by the cleaning staff.
I loved our room, it was spacious and very relaxing the staff was very helpful and the way the place is set up it seemed very safe compared to other places I've been in the past. I loved this hotel and I'm looking forward to booking with them again.
They call every morning asking about a packet, & try to get you to sign up for a time share .
La mejor elección que he hecho
Está cerca de Universal Studios Hospitalarios Hermoso complejo Personal amable
Balcón estaba sucio.
Fue muy agradable este alojamiento. Tenía una gran vista del lago. Sin duda volveré a alojarme aquí de nuevo.
Excelente ubicación Me encantó el diseño de la habitación. Servicio de habitaciones disponible Personal amable
Las sábanas de la cama estaban sucias Hormigas en cocina y cuarto de baño
Todo fue genial.
No hay aparcamiento
La habitación era bonita y tenía una gran vista del lago.
No había aparcamiento en ningún sitio.
Si decides alojarte en Westgate Lakes Resort & Spa Universal Studios Area de Orlando, estarás en un barrio comercial y a menos de diez minutos en coche de SeaWorld® Orlando y Discovery Cove. Tendrás centro de negocios abierto las 24 horas, servicio de limusina o coche con chófer y check-in exprés a tu disposición. ¿Estás organizando un evento en Orlando? En este complejo tienes a tu disposición 2323 metros cuadrados de espacio con zona para conferencias y salas de reuniones. Hay un aparcamiento sin asistencia gratuito disponible.
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