Opiniones recientes
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- Neutrales
- Negativas
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10.0
In and out fast
Ventajas: Desk clerk knew his stuff, and for once was a clerk who didn’t try to cheat me or fast talk me on extras. To the point, exactly what I wanted.
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8.0
Ventajas: Everything
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7.2
Desventajas: We were charged $4 more than the quote we had online ($42 quote and $46 charge). I did not select any additional charges and we filled the gas before we returned it. I was in a hurry and did not want to argue about the $4 but this is a rip off and if this is what happens with booking through Kayak and renting through Alamo, we won't ever do it in the future. 1st car we looked in was dirty, hadn't been cleaned. Back seat had luggage stickers and empty plastic bottles. We just selected another car in the area.
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9.6
Easy to pick up and return!!
Ventajas: Easy and reasonable!!
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10.0
Covered the short
Ventajas: Realized there were nothing but trucks in our size category, but then a customer service guy found us an upgrade model car.
Desventajas: Took us a few minutes to figure out our car wasn’t on the lot before rolling back into the office to find help. It was dark out in the lot. The service agent completely made up any inconvenience.
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10.0
Ventajas: Quick and friendly. Adjusted bill for the fact I brought back with more gas than started.
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8.0
One way drop off
Ventajas: Vehicle was in cery good condition. Location in down town Chicago was very centrally located and very convenient. The price for a mini van was excellent.
Desventajas: The company may need to give more traiining to staff regarding customer service. One staff member has unprovoked rudness to customers. No ‘please’, ‘thank you’ or eye eye to contact. Generally aggressive tone. Others are nice but ‘matter of fact’ attitude.
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10.0
Best rental experience ever
Ventajas: Very nice, new, comfortable rental. Staff was exceptionally professional and pleasant. Clearly dedicated to customer service.
Desventajas: I have nothing negative to report
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8.0
Ventajas: Camilla M., who drove us from the Alamo rental site to ORD, was very good at her job.
Desventajas: The "maintenance needed" alert was on the entire time.
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10.0
Ventajas: Everything was excellent. The price , the customer service when I arrived, and the easy booking. Thanks for making my rental experience affordable and easy
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5.6
Gas tank not full at pickup
Ventajas: Van was a great price compared to other options, and worked perfectly for 6 adults traveling to a family reunion. Comfortable and plenty of luggage space.
Desventajas: Gas tank was not full at pickup, and we didn't notice until we were off of the lot. Also, front seat cupholders were dirty and had some trash in them. Alamo has an online check-in option which I used, but I still had to use a self-service kiosk to go through all of the 'upsell items' (car seats, prepaid gas, toll pass, etc) like I had not used the online check-in. Not very efficient.
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8.8
Ventajas: Pick up and drop off are easy and efficient due to the terrific Alamo personnel. They are knowledgeable, helpful, and professional.
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10.0
In and out fast
Ventajas: Desk clerk knew his stuff, and for once was a clerk who didn’t try to cheat me or fast talk me on extras. To the point, exactly what I wanted.
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9.6
Easy to pick up and return!!
Ventajas: Easy and reasonable!!
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10.0
Covered the short
Ventajas: Realized there were nothing but trucks in our size category, but then a customer service guy found us an upgrade model car.
Desventajas: Took us a few minutes to figure out our car wasn’t on the lot before rolling back into the office to find help. It was dark out in the lot. The service agent completely made up any inconvenience.
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10.0
Ventajas: Quick and friendly. Adjusted bill for the fact I brought back with more gas than started.
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10.0
Best rental experience ever
Ventajas: Very nice, new, comfortable rental. Staff was exceptionally professional and pleasant. Clearly dedicated to customer service.
Desventajas: I have nothing negative to report
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10.0
Ventajas: Everything was excellent. The price , the customer service when I arrived, and the easy booking. Thanks for making my rental experience affordable and easy
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8.8
Ventajas: Pick up and drop off are easy and efficient due to the terrific Alamo personnel. They are knowledgeable, helpful, and professional.
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8.0
Ventajas: Everything
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7.2
Desventajas: We were charged $4 more than the quote we had online ($42 quote and $46 charge). I did not select any additional charges and we filled the gas before we returned it. I was in a hurry and did not want to argue about the $4 but this is a rip off and if this is what happens with booking through Kayak and renting through Alamo, we won't ever do it in the future. 1st car we looked in was dirty, hadn't been cleaned. Back seat had luggage stickers and empty plastic bottles. We just selected another car in the area.
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8.0
One way drop off
Ventajas: Vehicle was in cery good condition. Location in down town Chicago was very centrally located and very convenient. The price for a mini van was excellent.
Desventajas: The company may need to give more traiining to staff regarding customer service. One staff member has unprovoked rudness to customers. No ‘please’, ‘thank you’ or eye eye to contact. Generally aggressive tone. Others are nice but ‘matter of fact’ attitude.
opinión proveniente de
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8.0
Ventajas: Camilla M., who drove us from the Alamo rental site to ORD, was very good at her job.
Desventajas: The "maintenance needed" alert was on the entire time.
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