Alquiler de autos en Las Vegas

DO NOT use this company!!!!!!!!

Ventajas: nothing

Desventajas: First of all, they didn't have our car or any other mid size sedans we reserved, so they offered us a bigger car but charged us more for it. They acted like they were doing us a favor. It was 10:30 at night and we had no choice. You have to take 2 shuttles to get to the disgusting warehouse. Our car was filthy. Food was left in the 3rd row seats. The other seats were stained. Hand prints all over the windows and dirt on the outside. We had to call to get our $200 security deposit credited to our bank account 3 days later. Very poor business practices. I feel they over book, and good luck to you in getting a car.

Worst customer service ever!

Ventajas: Nothing

Desventajas: First let me start with when I searched and booked the rental car is was for pick up at McCarren Airport Rental Car location. Then a week before I actually pick up the rental I get an email that its changed to another site 15 minutes from the airport pick up. That wasn’t what I original booked! Then I land, and get to the airport rental airport location in no time. Then wait for over 45 minutes, and didn’t see one ACE shuttle come by. I saw Fox, and Signx 3 times. I called the local number on the instructions twice. No answer. I called the corporate office. Got a hold of someone there. They even tried to call the local office and got no answer! Awesome customer service! I finally take a Fox shuttle per corporate advice. They told me they were in the same building now. Myself and another couple who was waiting on ACE shuttle as well jumped on that shuttle since no ACE shuttle. Finally get to Fox. Then have to walk a mile in the 100 degree weather to ACE. Come to find out the building is marked as Economy, not ACE. Finally get to ACE (Economy building). After the walk I see a frig that says water available. Of course, I open it up and NO WATER at all! Myself and the other couple start to check in. We proceed to tell them about the shuttle not coming. Of course they say it’s been going the whole time. She said the person that just checked in came off the shuttle. The couple actually asked the person, and he said he had to take the Fox shuttle as well. When the lady got caught in a lie she got upset and told the person to stop videoing and leave the building. She wasn't video anything. I could see her phone. She even showed the lady and management she wasn’t recording anything. Management still told them to leave. That was messed up! Employee in the wrong, so the customer had to leave. Actually canceled their reservation and walked to Fox and got a vehicle. Come to find out the shuttle wasn’t labeled with ACE at all. It was labeled with Economy. NO where on any paperwork, email, etc. does it say to ride with Economy. Worse rental of any kind in my life. I will never use or recommend ACE for anything!

Nope.

Desventajas: The location is not even at the remote rental lot. It's off off lot. You have to take 2 shuttles to get to a rental lot that feels more like a kill room than a classy rental location. Also DO NOT FORGET PROOF OF INSURANCE! Otherwise they tack on an extra $100 change for coverage. Very bad experience all around.

Desventajas: THE PRICE QUOTED ONLINE WAS NOT AT ALL ACCURATE... THERE WAS AN OPTION ONLINE TO ADD INSURANCE TO RENTAL PACKAGE... IT WAS VERY AFFORDABLE SO I DECIDED TO GIVE IT A CHANCE... I WAS QUOTED A PRICE AND MY CARD WAS CHARGED WITHIN MINUETS... SO AT THIS POINT I THINK I'M ALL SET... GET TO MY VACA DESTINATION... AND UBER TO THE ADDRESS ON THE CONFIRMATION PRINTOUT... WE GET THERE AND IT IS AN EMPTY BUILDING... SO NOW I HAVE TO CALL TO GET THE CORRECT ADDRESS... THEY SAID THE COMPANY MOVED THE WEEK BEFORE MY RESERVATION... NOW I HAVE TO PAY FOR ANOTHER UBER TO GET TO THE CORRECT LOCATION...FINALLY GET TO THE THE CORRECT LOCATION JUST TO BE TOLD THAT THE INSURANCE I PURCHASED (FROM THE SAME SITE THAT I BOOKED THE RENTAL AT THE SAME EXACT TIME) WOULD NOT BE HONORED. AND I WOULD HAVE TO PAY AN ADDITIONAL 175 FOR INS... WHEN I TRIED TO GET MY MONEY BACK FOR THE INSURANCE CHARGE ON MY CARD HAD TO GO THRU 3 DIFFERENT COMPANIES... THE WHOLE EXPERIENCE WAS FAR FROM PLEASANT... AND NEEDLESS TO SAY THAT I DID NOT GET MY RENTAL... THIS WAS A HORRIBLE START TO MY VACATION...