Renta de autos en Miami

Ventajas: Prices are low (at least, at first)

Desventajas: Customer Service was really bad, I called so many times and no one picked up. There are long lines and very reduced staff. The car I was rented ended up getting a ticket because of expired tabs. The Pick up and Drop off experience was terrible, never was able to use the shuttle. The booking experience went well, but what's offered thru Kayak is very far from reality when it comes to the options for the cars, you're left to choose out of the lot, they really don't have the option they advertised via Kayak.

Ventajas: Cramped trailer with a dozen people waiting in it and finally they tell us that they are waiting on cars to be returned. At least one employee was kind enough to tell us.

Desventajas: Have more cars. Had to cancel and go to another rental agency. Felt bad for tourist who didn’t have another option and had to wait who knows how long for their car. Go somewhere else. You’ve been warned

Ventajas: Nothing.

Desventajas: When I showed up at the place there were so many extra stipulations put on the rental that I ended up paying more than I would have paid if I just went with a better big brand car rental company. There is a limit on the number of miles you can put on the car and it's $0.50 extra per miles you go over. You need to pay an extra $10 per day for tolls in Florida. If you don't choose to pay that, you can't just pay off the actual price of tolls. You will be charged $25 per day plus the tolls actually used. (living in Miami I never spent more than $5 per day in tolls with my own car) Plus you need to provide proof AND a policy number for your car insurance with both full coverage and liability coverage. If you don't have this you have to buy their overpriced insurance packages. And I used a travel credit card which specifically provides insurance when used for car rentals, and they would not accept that. Then after all of this extra stuff they tacked on, I get in the car and it is literally the cheapest, crappiest car. It had crank roll down windows, and there were no power locks, so I actually had to lock each door individually going around the car. Such a waste of money, and time for terrible business practices. Let alone the fact that to get there coming from MIA airport, you already have to take a train from the airport to the rental car center, then catch another separate shuttle to get to this place.

Ventajas: Cancelled before pickup as initially it appeared pickup location was at MIA car rental center, on further research just before boarding flight determined that you had to go to MIA car rental center, call a number, go to a pickup point, wait for pickup, go to location to get car. Went with Dollar and it took five minutes, but cost a little more which was worth it. Cheapest option is not always convenient to your tight timeline.

Desventajas: Upfront info about pickup process.

Desventajas: I was asked to show proof of liability insurance when I declined their insurance. Who carries their insurance policy with them? I had to call my insurance company (which was closed on a Sunday) to get this proof as the agent wouldn’t accept my app version on my phone. So stressful. Plus there was no shuttle bus to take you to and from the airport.

Ventajas: The car itself was fine

Desventajas: Wow the office is absolutely incompetent. It took 1.5 hours to get the car. There were only a few parties ahead of us too. I have no idea what they were doing but it was absurd