Los precios son en Peso mexicano.

Bel Air Collection Resort & Spa Cancun

7.5
Bueno

Basado en 1,449 comentarios
 
Blvd Kukulcan Km 20.5, Hotel Zone, 77500 Cancún, Quintana Roo, México
  +52 998 193 1770
Bel Air Collection Resort & Spa Cancun - Cancún, Quintana Roo, México
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Last Minute Travel $1311
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Habitaciones

Check-in
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Habitaciones estándar

$2213+

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Proveedor
Precio base por noche
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Sin datos
$2213 por noche
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Sin datos
$2304 por noche

Habitaciones deluxe

$1311+

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Precio base por noche
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$1311 por noche
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$1331 por noche
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$1345 por noche
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$1709 por noche
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$1914 por noche
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$1946 por noche
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$1948 por noche
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$1959 por noche
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$1985 por noche
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$2201 por noche
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$2242 por noche
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$2272 por noche
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$2390 por noche
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$2412 por noche
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$2717 por noche
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$2721 por noche
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$2743 por noche
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$2802 por noche
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$3225 por noche
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$3225 por noche
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$3611 por noche

Opiniones

valoración de viajeros

29
30
17
8
0

época del año

Tipo de viajero

Ver opiniones que mencionan

+
  • malo
    dic 2018
    2.0

    None of the above

    The worse Hotel I’ve ever stood at. The Best western is 10 times better!

    Everything, is false advertisement! I’ts horrible over all....everything is Old and falling apart. The bar & restaurants are very poorly stocked. It literally looks like a hotel that got stuck in the 80’s. Very abandoned! Elevator was terrible! This hotel shouldn’t even fall under an all inclusive resort! I wouldn’t even rate @ a half star hotel.

  • bueno
    nov 2018
    7.1

    Loud Parties and taxi booking confusion but great food.

    The extras to the room. They gave a bottle of champagne in room, cake and snacks delivered to room in evening at no extra charge. Greeted us with a cold beverage at checkin. The main resteraunt is nice, good food and prices and great service. the breakfast buffet is great, many choices.

    Loud parties into the night both nights we were hoping for a quiet stay at the end our vacation. We booked a taxi for connecting with a tour we had prepurchased elsewhere. we told the bellboy the hotel name we needed to get to for our pickup, he suggested how long it would take by taxi to get there and confirmed our taxi pickup time, he seemed to understand. Yet when we went to get picked p we found the details were all wrong. they had not booked a taxi they booked a different tour, different time of day and all wrong details and werent really helpful to fix it. we ended up making calls on our own phones and barely got a taxi on time after a lot of panic.

  • bueno
    ene 2017
    6.2

    About right for the money

    The staff were all very friendly and accommodating. The beach, of course and the food was good as well.

    I don't want to sound like I'm slamming this property, I'm not, we had an overall enjoyable stay. It is however a little tired and worn. At least half a dozen lounge chairs by the pool need to be replaced. The sewer smell sometimes comes through the drain in the bathroom. Our a/c became very noisy and was not fixed. One odd practice is that wait staff give you these little critique forms and expect you to leave it with the signed bill. I don't mind filling them out and giving them to the front desk at checkout, but leaving with my server that I will probably have again during my stay seems odd. Also, couldn't they just throw out the bad reviews when they pick up the check? Overall, nice people and a way to stay on the beach on a budget, but I doubt we'll return.

  • mediocre
    ene 2017
    2.8

    Lento

    El servicio de recepción es muy lento.

  • excelente
    nov 2016
    10.0

    Excelente complejo. Buena vista al mar

  • bueno
    jun 2016
    6.2

    loved the view

    The overall experience was good. The guy at the reception gave us good recommendations for local restaurants. The whole personal was very polite. The room was clean and we had an awesome viiew of the beach.

    The hotel looks rundown and a bit tacky. They were painting the hallways when we got there. The shower in our bathroom was missing a door. The ac wasn't cooling enough and the room next to ours was gutted.

  • bueno
    mar 2016
    8.0

    On the fence

    My boyfriend and I really appreciated the cleanliness of the hotel and the ocean view our room had. Bed was huge and comfortable. Most of the staff was extremely courteous and generous. Beach and pool area was really well taken care of and definitely where you will be spending most of your day. My absolute favorite part was lounging on the not too crowded beach in a cabana with an on the house piña colada.Food is pretty good too.

    The location is alright..a little far from anything going on but busses are only 1$ to get there and they stop right in front of the hotel every 3-5 minutes. The hotel itself, while some parts are updated is a little disappointing compared to the pictures, but since it is clean and beachside and the beds are comfy you kind of forget the rest. The one thing that stuck out to me I didn't like was upon check in I felt like I was trying to be sucked in to paying more, since i prepaid online. You just have to be firm "no I paid for two nights already. No I did not add the breakfast option. No I did not want an extra bed there's just two of us" but if you're firm and know what you ordered you'll be fine. That was just ONE staff member out of everyone though, everyone else was really courteous and kind. Overall I got what I paid for a beachside hotel with soft sand and a relaxing pool.

  • excelente
    feb 2016
    10.0

    Increíble

    La vista

  • bueno
    ago 2015
    6.8

    Estupenda opción intermedia.

    La piscina y la cercanía a la playa. Comparado con otros hoteles con todo incluido en el área, Bel Air tenía buena comida.

    Las habitaciones eran anticuadas. El aire acondicionado no es adecuado, así que es húmedo.

  • malo
    jul 2015
    2.0

    Disappointing

    Nothing!!!

    It was really annoying that they gave me a room that was just painted. I stained the clothes I was wearing when I sat on the jacuzzi. When I was on the pool I ordered a couple of beers that's it.. At the end they were charging me for several meals worth like $100... I complained about it and the member staff confirmed that I ordered that amount of food... After all I ask them to show me videos of it. Of course there weren't any so they just ask me to pay for what I really consumed. I do not recommend this hotel at all!

  • bueno
    jun 2015
    6.5

    The staff was great besides while dining for breakfast.

    The air broke in our room and it took over 6 times for them to finally move us to another room..

  • excelente
    feb 2015
    10.0

    Nos hicieron sentir muy especiales

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Acerca del hotel

Detalles

Bel Air Collection Resort & Spa Cancun está en una fantástica zona de Cancún (Zona de hoteles), a menos de cinco minutos en coche de Ruinas El Rey y Museo Maya de Cancún. Tendrás servicio de tintorería, servicio de recepción 24 horas y atención multilingüe a tu disposición. Pagando un pequeño suplemento podrás aprovechar prestaciones como servicio de transporte al aeropuerto (ida y vuelta) a petición y aparcamiento sin asistencia gratuito.

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Servicios

Estacionamiento
Traslado al aeropuerto
Wifi gratis
Piscina
Admite mascotas
Spa

7.5 Bueno

Basado en 1,449 comentarios

9.4

Playa

8.6

Ubicación

4.3

Ambiente

2.0

Instalaciones

Información útil

  • Bonitas vistas

Check-in

15:00

Check-out

12:00

Cancelación/prepago

Las políticas pueden variar según el tipo de habitación y proveedor.

Servicios

Gimnasio
Wifi gratis
Cajero automático/banco
Alquiler de autos
Internet
Servicio de conserjería
Cambio de divisas
Tienda de regalos
Servicios de lavandería/tintorería
Instalaciones para reuniones
Spa
Piscina (descubierta)
Para no fumadores
Restaurante
Bar / sala de estar
Salón de belleza
Aire acondicionado
Recepción 24 horas
Caja de seguridad
Estacionamiento gratuito
Espacio de almacenamiento
Acceso a la playa
Terraza/patio
Accesibilidad
Ascensor
Masajes
Lavandería
Secador de pelo
No se permiten mascotas
Servicio de Bodas

Ubicación

Sitios de interés populares

  • El Rey Zona Arqueológica 1.5 km
  • Playa Delfines 1.6 km
  • Museo Maya de Cancun 2.8 km
  • Wet'n Wild Cancún 4.2 km
  • Kukulcan Plaza 6.4 km
  • Playa Marlin 6.6 km

Guía de Cancún

Info sobre Cancún en KAYAK

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