Dreams Sands Cancun Resort & Spa

The resort is beautiful! We had never been to Cancun, the vacation exceeded our expectations. The staff made this our best vacation ever taken. They were very friendly, helpful, and would go out of their way to make sure you were happy with your stay. We have an extra shout out to Sandy who took care of us at the beach, which is where we spent most of our time. She was always on top of things, and her friendliness was awesome!! We hope she is there when we return, she by far was our favorite staff member.

Some of the food was a little let down.

La play

Todo me gusto

Me gustó la Ubicación y la solución a un problema que tuve la primera noche así como la amabilidad de la mayoría de los empleados. También me gustó la vigilancia que tienen para que no permitir el paso a cualquier persona al hotel.

No me gustó la discriminación tan señalada que hacen los animadores en la playa, se ponen de alfombra con los extranjeros y a los mexicanos ni caso. Tampoco me gustó que estando en la playa, solicitamos unas bebidas a una chica que estaba atendiendo, después vimos que ya las llevaba en la charola pero no nos las entregaba, sólo las paseaba de un lado para otro obviamente con tanto calor ya no sabían igual cuando nos las llevó por lo que posteriormente nosotros teníamos que acudir al bar para solicitarlas.

Excelente ubicacion. La playa muy limpia.

La comida de medio dia pudiera tener mejor sazon en el buffet.

I loved the bed. It was very comfortable. I loved the room service breakfast on our anniversary! It was delicious! I loved the good manners of the staff. I enjoyed the cocktails, the sushi, and the lobster bisque.

I didn't like waiting in a lobby almost without air-conditioning for 3:00 to come for my room to be ready, after having traveled all night to get there. We came early in the morning, tired, hot and with feet swollen from the airplane. We lost our first day because by the time we went to our room (after 3:00), we showered and fell asleep. I didn't like the mildew odor that our room had. I didn't like that I got sick and was sick for a whole week, that ruined the rest of our vacation after we left there. The doctor at the hospital told me that I should have been brushing my teeth with bottled water. Now, why couldn't we get that information from the hotel?? I didn't like the rice that room service brought the day I got sick when I was only able to eat certain foods. I told them to overcook it so that it was very soft, and they did the opposite. I didn't like the room service breakfast on our last day. It was cold and didn't even compare to that delicious breakfast they brought us on our anniversary. And although I was looking so forward to eating at the Mexican Restaurant, I didn't like it.