Krystal Cancun

Una ubicación estupenda

¡la ubicación era muy práctica! a 5 minutos a pie de un mercado y los clubes y restaurantes están a sólo unos pasos de distancia!

Pagamos por una habitación con vistas al océano y conseguimos algo en el primer piso y cuando miras por la ventana todo lo que ves son cabañas y gente. Por suerte, lo señalamos a su atención y nos dieron algo mejor, PERO no hasta el día siguiente. En mi opinión, las habitaciones en la planta baja, aunque técnicamente dan al océano, no se debería dar a los huéspedes como "con vistas al océano" ya QUE NO SE PUEDE ver el océano.

Good first night in Cancun

The staff at the Krystal Cancun were fantastic. Very friendly, and helpful, willing to give advice on good local (not touristy) places to eat and visit. Great, easy self parking. The room we had was right on the beach, with a fantastic view of the ocean. The music at the bar was fantastic. Salsa, cha cha cha, boogaloo. Great bar service and good drinks. Awesome location in the hotel zone. The beach was clean and beautiful, located in a very calm water area. We enjoyed a perfect first night in Cancun at this hotel.

Our room was great, first floor, right on the beach. This posed a problem later on in the evening. There was a wedding right outside of our room on the beach, and the music from the reception was quite loud into the evening. We didn't mind this too much as we were very exhausted from traveling that evening and were able to fall asleep quickly, but for some, this may be a pain point. The bed in our room was also quite uncomfortable. Very firm, sort of like sleeping on a box spring only. The hot tub was being repaired and was not working when we arrived in the evening. The staff runs really slow with the check in/check out process. Be prepared to wait a while when you are arriving and leaving the hotel. There is only one main entrance to the hotel, so we had to walk quite a ways from where we parked our car to our room inside the hotel. We really didn't mind this, but again, it may be a pain point for some, that no one offered to help us with our bags. The pool area closed around 10:00 at night, but you can walk up and down the beach in the evenings. The bathroom in our room was dark, damp, and there was mold growing in corners in the shower. It was in much need of a thorough cleaning. Overall we had a good first night in Cancun at this hotel. Its location on the beach made up for our dislikes.

Hermoso complejo, no tan amable personal

Nos encantó la playa del Krystal. La playa con vista frontal era absolutamente increíble. Cada tarde mi amigo y íbamos a tumbarnos en la playa, y cada día había hombres con deliciosas bebidas de coco a precios muy buenos. Sin duda lo disfrutamos. Las piscinas también eran muy bien diseñadas y eran perfectas, con el frente de la playa.

No nos gustó el personal que era extremadamente grosero por teléfono y me dijeron que mi amigo y yo éramos mentirosos. Llamaban la habitación afirmando que mi amigo y yo estuvimos con chicas en su habitación, cuando en realidad todos somos amigos y habíamos planeado el viaje juntos. No tienes que amenazarnos con echarnos. Mi amigo y yo teníamos muñequeras a ser en el complejo. Eso fue completamente innecesario.

la calidad del hotel excelente

me cobraron mas de lo estipulado en la reservacion

The view from my room and the friendliness of everyone who works there.

The room I was in smelled like it had a mildew problem (#1453). Stinky!!

very nice beach and sea,mae be the best, good conditions for rest,polite officers

no, everything is OK

la receptividad y amabilidad de los trabajadores

todo me gustò.