Great location for touring Old Town Alexandria and Washington DC due to it's prime location across from the King Street Station on the Washington Metro. Hilton Alexandria Old Town also has great hotel facilities such as a Starbucks on site as well as their own restaurant. Hilton Alexandria Old Town is situated at one end of King Street allowing for easy access to Alexandria Old Town Restaurants. Hilton Alexandria Old Town charged $35 nightly parking fee. This keeps me from giving Hilton Alexandria Old Town a higher rating.
The location Had to ask for extra blankets...bedding was not warm enough
Our package included parking, breakfast and Wi-Fi. We have stayed here probably 8 years in a row for an annual visit to Washington. The rooms are very comfortable, especially the bedding. The breakfast was a buffet and had a great variety of items. The Starbucks in the lobby is convenient. Overall we love this property and will stay there again, mainly because the Metro station is across the street from the hotel. On nearly every visit, there is a glitch with housekeeping. On this trip we returned to our room in the afternoon hot and tired, and looking forward to a cool rest. We had not received housekeeping services that day. When I spoke to a housekeeper, she told me we were listed as checked out on her sheet. We got clean towels from her and declined to have her clean the room in order to have some quiet time. We left our recyclable bottles on the desk, but they were not picked up over a period of 3 days.
We liked the fact that the rooms were very clean and comfortable. All employess were very friendly and helpful. They were never to busy to help you.
The hotel bellman/concierge/general nice guy was awesome - I believe his name was William (but could be wrong)...he was fabulous. Helped us to learn the Metro system as I was traveling with my college aged daughters and we had never used it prior to visiting. He escorted us to the station across the street and told us what the best value for riding through out the weekend. He was just awesome!!! The location was good if you were not doing anything in Alexandria -- as we found very few places to eat and absolutely no shopping without using the Metro to get there. Using the Metro is the way to go!!! No car needed for the most part!!! It was a very nice hotel and would stay there again if returning to the area. Only a few businesses around for dining or nothing for shopping...would have to take Metro or walk a great distance to find anything. Otherwise was a great hotel!!!!
Gym was impressive. Staff was accommodating. Very comfortable stay. I wish the wifi was free in the room. The in room movies seemed super expensive.
The trolley and metro station was across the street, breakfast was enjoyable. Hotel was a bit pricey without a walk in shower.
Hotel staff was helpful, rooms were well appointed and comfortable, conveniently located to shopping restaurants and metro.
The hotel scheduled a wedding which lasted well into the morning hours, keeping many guests from being able to sleep, including us. There were many complaints to the switchboard, but the manager was not present, and the employees were not empowered to do much.
Beautiful room! Very spacious and enjoyable. Two TVS!!! :)
King Size bed and suite very comfortable. Keys worked inconsistently for garage & Club Room, and at check out, I was unable to change from the original credit card I offered, to a different one I preferred. Pillows too soft Absolutely HATED the limitation of TV channels available so paid for movies could be pushed on guest.
Liked the pre check in service via phone, vouchers for housekeeping, helpful staff, great beds, set up of room
The location, the surrounding stores, the room, the balcony (cost less than $10 extra) and the balcony view, the customer service, the cleanliness...no complaints at all. We were VERY IMPRESSED and will be back when in town!
Roomy, location, reasonably clean, decent service, frequent shuttles, next to premium 24hr grocery, bike share across the street. Metro was 10 minute hike away.
Room was comfortable and the amenities were great! Parking garage elevators were under construction, which meant a lot of walking from garage to lobby.
Location was great She didn't like the small towels. We stayed at a Courtyard Marriott in Baltimore and the had huge towels.
Overall the experience was pleasant, rooms are nice, front desk help is always very nice. Your shower water pressure is excellent and a big deal :). Rooms are satisfactory. Your bar area seemed a little blah. It could use a bit of a face lift. The bartender was also not bad, but slow and not engaging.
executive lounge breakfast was good very nice suite of rooms staff very helpful noisy fan is the shower and in the hall
Proximity to the Metro was perfect for getting into DC without a hassle. Close to shopping, and a free shuttle to Old Town! Friendly staff and good breakfast. Parking spaces were very small and tough to navigate
Location to everything The front desk was very unprofessional. Didn't respond to your needs. Never had such bad customer service at a Hampton Inn before.
The staff was very helpful and location great The parking garage was terrible , it was almost impossible to fit a mid size car into a parking spot. The water in the shower wasn't HOT , no matter when you showered .
Desk staff very helpful and friendly. Very clean hotel and descent breakfast. Rooms need a little speicing up. Hotel needs better options for late nite snacking.
Wine happy hour and morning coffee were great. Late night snacks available from the kitchen. Friendly desk staff. The family staying in the room adjoined to mine allowed their kid to throw a full-on screaming temper tantrum for two straight hours starting at 0600 Saturday morning. The walls and doors were definitely not thick enough to muffle any of that.
Staff was extravagant in their welcome and room was beautiful. Great location along King St, right in the middle of things. One drawback: parking lot adequate but not well maintained. Overall an enjoyable stay.
Incredibly friendly staff, immaculate facility, and excellent location. From check-in to check-out, the staff were incredibly helpful and professional. We had a great time. The location is awesome as well, putting you 3 blocks from the waterfront (and only 7 blocks from Hank's Oyster Bar). The staff are very experienced customer service representatives. Rachel, our front desk rep., was pleasant and nice from start to finish. I urge you to take advantage of the 1700-1800 wine sampling as well.
We liked the decor, the fact it is very pet friendly (we love dogs), the nod toward kids and their needs. It also has a very favorable location in terms of the riverfront, restaurants, free trolley service (up/down King St) and the staff is very helpful. We also felt that if you want to visit Wash DC then staying in Alexandria and taking the Metro to/from the city is a wise move and very convenient. The entire length of King Street, from the riverfront to the Metro station is very charming. The only downside we found was the distance from the Metro (for use traveling into Wash DC), however the hotel makes up for that by offering its shuttle to Reagan National Airport 1x/hr, and you can take a free Alexandria trolley from the Metro to/from the hotel after 11am. With small kids, walking to/from the Metro is too far (~1mi) and in harsh summer/winter weather the walk would not be realistic for small children. That being said, the free trolley is a great option.
The location was in walking distance to everything we wanted to see. The staff was very helpful and friendly. Restaurant was good. Beautiful decor and rooms.
Loved the decor! Staff was nice and friendly!!!
Wonderful clean beautiful room. Would happily stay here again.
Loved the styling of the location. Bed was quite uncomfortable, towels were rough, and the sheets were not as clean as we would've liked.
I enjoyed my stay at Kimpton Lorien Hotel and Spa in Alexandria, VA. The hotel was conveniently located in Alexandria's Old Town neighborhood and a short uber ride from DC and Arlington. The hotel had the feel of a high end boutique hotel. My room was clean and the front desk staff members were helpful and friendly. There's a spa on site I unfortunately didn't get to visit during this stay however the room service food was excellent and the breakfast across the terrace from the hotel was amazing. I'd highly recommend this hotel for anyone traveling to the DC Metro area. It wasn't super expensive either I paid about $120 for a week night stay. I liked this hotel a lot, nothing to write her.
Location for easy access to the metro and the diversions and restaurants on King Street. My room was close to the back and ground floor. Consequently I was awakened by the early morning dumpster pickup.
Although at most hotels you pay up front and there are no surprises. Not the case at the hilton. You pay for everything including parking. It's rediculous. You would thing that $115 a night would at least include overnight parking but it does not. I will never stay there again. Also, by neck and back have been jacked up from their bed since the second nights stay... that was over 2 weeks ago.
I was on the 27th floor facing the city great view. Very clean and spacious. Room service hours
The price was great for a 4/5star hotel, and it was a steal since I booked it the night before checking in. Staff was great and after signing up for the free rewards program, upgraded me for free. I did not like $24 self parking/ $28 daily valet rate that was NOT disclosed in the description during booking the hotel. It was a great hotel, but since I was surprised with the parking cost, it makes me reconsider other hotels with free parking and take the hassle to call ahead for parking cost before booking.
Very convienet location for access to DCA. Shuttle was about 30 minutes later than expected but, driver was nice.
Staff Courtesy / Very Good Room Size / Very Good Lobby / Very Good (Areas to watch the big game and sit with friends) Parking / A bit expensive but your car is in a safe area Price for Room / Very Good (Even when paying for parking this was the best deal in the area) Room Cleanliness / Very Good Room Temp Controls / * (We could not cool the room well)
Very beautiful hotel with a nice overall appearance and friendly staff Pool hours were terrible for hound kids and our room was covered in a sticky substance
Nice facilities, esp. the ballroom
Staff friendliness and helpfulness and the beautiful motel. Air in the room was kinda warm and we had it on 66, some tables in the lobby had crumbs on it and the table legs could have been wiped down better.
The room was clean, simple, and comfortable. The grounds of the hotel are pretty and well-kept. First, the garage is under construction and has very limited parking -- despite the fact that most guests would need to find alternate parking, there were NO signs indicating where the back-up garage was. When I asked the hotel staff, both in-person and on the phone, I wasn't able to get a clear answer. I was even given the wrong address and drove around in circles. Second, the staff was bordering on rude, from the front desk reception to room service. The front desk was indifferent at best and confrotational. Room service was wholly unhelpful as we tried to get a few extra plates. The attitudes all-around were churly, stand-offish, and unhelpful. Lastly, this hotel is in the middile of nowhere -- no stores or restaurants anywhere close to walking distance. Considering parking is $24/day, and you can only enter and exit the back-up garage once without being charged again, you're stuck at the hotel and at the whims of their waaaay overpriced "gift shop" and restaurant.
Our rooms in the tower were too warmdue to the temperature could not be made to be as cool as we prefer due to outdated chilled-water system. Andrew was exceptionally attentive to our needs and got us moved the Retreat buildings where we were perfectly happy. Great job to Andrew and staff for making this move happen. Paying for parking and breakfast (we were comped) is rediculous. Sorry to say these expenses will prevent us from staying at this hotel again.
This hotel was amazing. We were tired and in the middle of a long trip south. The staff were helpful and accomodating. The room was quiet and comfortable. Hotel staff went out of their way to make my 92 MIL comfortable and happy. This hotel is in the greater DC metro area, you have to expect the types of charges that come with metro hotels. Parking was convenient, but expensive and there was no prior notice at booking. Had I not been accustomed to NYC and Boston, i would have been stunned and unhappy.
The stay was ok, rooms were clean. Location near the metro station, so that was convenient. Stayed one night to watch the wizards play. Free breakfast at IHOP. I don't think the servers at IHOP really like to serve "comfort inn" guests. As soon as our server found out that we are from comfort inn and wanted our free breakfast, smile was gone and she just turned into a b!$#h...You do get a $6 dollar credit if you want to order something from the menu...so order something from the menu, unless you like s#!^y service.
Convenience to Arlington National Cemetery No coffee ( all gone) in the lobby the next morning. I had reservations for a king size bed yet was given a room with two double beds - charged for a king. Was told at the front desk that they could not give a credit back since the reservation was made on-line nor could I receive a military discount for the same reason.
breakfast coupons for the in house IHOP was great. freiendly staff, convenient to hiway
The friendliness of the staff and proximity to the Metro
The staff was friendly. Room needed to be updated. The room phone wasn't working: couldn't call the front desk, couldn't call for a wake up call.
The staff was very friendly. There is also a shuttle that takes you directly to the Van Dorn metro stop. The paper says it runs twice an hour but really its once an hour. It picks up from the hotel about five minutes after the hour and picks up from the metro about 15 minutes after the hour. I would stay here again, its great for business with free parking and wireless internet, plus an IHOP is connected if you don't want to drive and get food. There is also a grocery store across the street.
Location Hidden charges, inflexible uncooperative staff, inability to extend my stay at the same rate, generally not willing to work with customer,
Room was perfect for what we needed Had to pay for parking when it used to be free. Expensive
Room was nice I did not like that they did not offer complimentary valet. Had to park on street. Needed room service late, nothing to eat late. Charged for coffee . Nickel and dime us. Never go back.
My husband and I used this hotel for our recent vacation to DC. It was in a nice area. They had a free shuttle bus to the airport which is where you catch the metro. All in all it was pretty convenient to the city. Also very close to the King Street area in Alexandria. We enjoyed getting to explore that area at night. Nothing was included. You literally got the room and that was it. Parking for your car is $20 a day.
Price was reasonable for the area. Easy walk and transportation to King St. Nice walk/ park along the Potomac River Long walk to the Metro through some dubious neighborhoods. No breakfast. Fees and Parking are out of control, but that seems to be a DC area issue.
room was big nice view No free wifi And ice machine on 5th floor did not work
Homey feeling U need to install safty box in the rooms
Close to Regan International and not far from D.C.
Very nice conference room for seminar. Big desk. Comfortable bed. There were some very nice, helpful employees In room wifi was unreliable.
Great value for the area, freindly staff
I liked the hotel but there was not much to do if you had no car. Great base for sight seeing Breakfasts were not good Paper plates and plastic cutlery. Very cheap and nasty
Helpful and and very friendly staff! The complete breakfast was available only 1-1.5 hour :(
price, ease to find and cleanness plastic forks and knives, fruits quality
I would gladly stay at this hotel again in visiting the D.C. area. It is well situated and as indicated above excellent in all categories. Did not like No, improvement -have a means of observing the front desk from your office area so as to be sure no guest is kept waiting.
Was a good location for visiting Washington and the price was good.
La atención de todo su personal, su ubicación y la limpieza de todas sus instalaciones No
Situación fantástica, cerca de metro. Se puede ir a pie a muchos de los lugares turísticos. Las habitaciones de interior son muy oscuras y hay que encender las luces a todas horas del día.
La localización y el restaurante del hotel Las vistas de la habitación eran malas en relación con la localización del hotel
Su ubicación; queda cerca a una estación de metro; de esa forma se tiene fácil acceso a Washington Se fue la luz una mañana (no debe ser culpa del hotel); no funcionó la máquina que entrega hielo un día, las máquinas lavadoras no están funcionando
Hubo confusión al reservar la habitación, nosotros reservamos una habitación doble y la reserva se realizó para una suite, mas el precio con el que realizaron la reserva era de la habitación doble. El primer día estubimos en la doble pero los demas dias la necesitaban por lo que los siguientes dias nos pasaron a la suite, que es muy confortable, y nos respetaron el precio pactado. A la hora del desayuno es hasta las 9am pero se debe de llegar como máximo a las 8:30am si se quiere encontrar pan de molde que no lo reponen despues de esa hora.
El tipo de habitacion y y muy buena cama
We stayed here for the first time and just one night. We were two couples, one mature and one young; reserved for a Studio but Reception Desk pleasantly upgraded us for a Suite at no extra charge. We were well pleased with cleanliness, space and comfortableness, quietness, view from windows of our room up in the seventh floor. Better yet, the availability of a kitchenette with all the appliances and utensils is a big plus. Sure helps save money preparing our own meals. Great quality, variety and flavor on the breakfast buffet --> excellent! First time we taste an enjoyable free breakfast in a Hotel. Thank you! We will definitely consider returning here on our travels to Connecticut. Nothing negative at the time; we just stayed for one night.
My family of 5 stayed at this hotel for a D.C. sight seeing trip. The front desk staff was excellent and the room was great. The only disappointment was the staff servicing the breakfast area. One older lady stood over us while we got our food and was obviously annoyed by our small children, despite my wife and I being careful to watch them. The same lady tied up the microwave (intended for the guests) to heat up the food being served...I thought this should be done in the back and found this odd. The food offerings were average.
Beautiful hotel and the staff was very friendly. My wife is super picky and she even liked it.
My family and I enjoyed our stay here. The Staff was friendly and efficient. The rooms were spacious and clean, the hot breakfast was a life (and Money) saver. The Hotel is located in a good neighborhood with some good restaurants and shopping in walking distance. Both Wired and wireless internet service is complementary and was fast enough to watch streaming movies online. The only thing that would have improved our stay here was we wish the hotel had a shuttle to a Metro station. There is a bus stop nearby or a drive to a station is your only option to reach the Metro.
Great hotel that allows a family of 4 to visit DC on a budget. Good size rooms that easily accommodate 2 adults and 2 kids without feeling cramped. Full mini kitchen that makes it easy to prepare your own meals. Excellent hot breakfast is complimentary at the hotel. The hotel is about 4 miles from the King Street Metro Station where parking is FREE on the weekends. Shopping center (with super Target) is one block up (walking distance).
I liked the location of this hotel to Old Town Alexandria...for the price it was great!!!!
First of all the staff was great. Rooms are a little smaller then pictured in the vidoes but not bad for a family of four. Breakfast and dinner were also good with a good selection in the morning.(dinner there is only one main item) There is now a free shuttle to the metro (train station) every 1/2 hour.Pool and hot tub were refreshing after a long day site seeing. Hey kids they also have free internet!! (i know they cant live without their computers) Beds were one of the best ive ever slept on,nice and comfy! If your staying in N.Virgina or D.C. this motel is a great place to stay
We were very pleased with this hotel. We stayed in a one bedroom suite, so my husband and I had a king sized bed and the three kids crashed in the living area with the sleeper sofa. The hotel staff were very friendly and helpful. The manager's reception Mon - Thurs was very nice. It was basically a meal - meat, veg, rice, and a nice big salad bar the one night that we went. The breakfast was very nice and had a good selection. I liked that there was fresh fruit each morning, while the kids enjoyed the waffles and muffins. I also liked that the room safe was big enough for a larger sized laptop. I only wish that the hotel had an indoor pool, because in the evenings it would have been nice for the kids to have something to do.
Hotel is located approximately 15 minutes from DC easy in and easy out. 10 minutes from Old Town great shopping and food. Great hotel for kids.
The homewood suites in alexandria was a wonderful place for my family and i to stay while we were in the area for a week. The staff was polite and not pushy, the breakfast and evening food were good, and the lobby has amenities such as a pool table and snack shop which makes for an overall good experience.
Very please with hotel, service and accomodations. Would highly recommend to others.
The shuttle service to King's Street and the airport was a nice added benefit.
The hotel is well equippped and well staffed. There are 2 shuttles an hour to the airport / metro or you can walk 20 minutes to a metro station. This made is a great base to visit Washington. Alexandria is a pleasant tow with lots of restaurants. Prices were much better and it was like living on the dge of the city so it was quite and relaxed but quite easy to reach all the sights of DC. We really liked it all. Hotel is well maintianed but you can tell it is an older building.
Nicely convenient to Heathrow. Well equipped gym. Friendly staff
The hotel and rooms are first rate. The bartender was friendly. The staff does not go out of the way to make you feel welcomed at all. The ATM in the lobby was broken, and instead of offering a solution, I was told to go two blocks to the next ATM! Shuttles were late and often full so we would have to await another! This often means a 30 loss of vacation time...
Clean Hotel. Friendly Staff. The room and bed was very comfortable. Paid Parking. No Continental Breakfast. No microwave in the room or hotel? Room 331 you had to enter a dark bedroom. The room was absent a central ceiling light in the center of the room above the bed. Turning on the wall light switch at the room entrance door only turns on the vanity light.
An ideal stopover to recover from transatlantic flight. It is possible to eat in but a walk along the side of the Potomac followed by restaurants or shopping on King Street provides a good experiencce even for a solo traveller. The hotel is slightly lacking in character and the walk from Braddock Metro Station is not the greatest (though the room was fine and a courtesy pickup from National Airport is available)
Price I booked a non-smoking room and when I checked in was told all that was available was smoking so we gave it a shot. When we walked in the room we knew immediately there was no way we could stay the night in an ash tray. The rooms only get cleaned once a week so you can only imagine the build up over a week. I will never stay here again.
It was reasonably clean. Kind of a sketchy neighborhood. The entire hotel had kind of a tired, worn out feeling to it. Overpriced.
Breakfast had a good variety to choose from and they were quick to clean up tables. The on-site parking garage is very nice but I would recommend ensuring it's included with your reservation. Otherwise the cost is a little steep. The location of the hotel is pretty good but accessing the hotel is a bit awkward. You have to wander back roads to make a u-turn in order to get to the street the hotel is on. The room we were in had a huge crack in the wall. When we checked in they did not reflect parking and breakfast as being included. They corrected it after I showed my receipt however the next morning I had to go through it all again at breakfast because they said it wasn't included. On top of that, they stated that a breakfast package was only for 2 people even though my reservation was clearly for 3 people.
Booked the hotel the day of and tried to cancel within 4 minutes of booking through kayak. But they didn't let us cancel and we were stuck w that hotel.
The staff was very friendly and helpful. The room was a good size and was very comfortable. Very clean hotel overall, room and lobby. Great little cafe for all of your needs. The only thing that I didn't like was the breakfast was not included in my hotel stay. It was a separate rate.