The rooms were nicer than many that I have stayed in when in Las Vegas. The staff were all friendly and welcoming. The restaurant choices were limited - a sports bar, a steak house, a "cafe" with food that hat been sitting forever, and the grossly overpriced buffet. Unless one likes king crab legs (which we don't), the rest of the food was mediocre quality. I've had much better food at my local Luby's for 1/4 of the cost. There is really no where else to go around the casino to eat.
The bedsheets and towels were very comfy and clean. We needed a small crib for our infant but when we called, they told us they had ran out. It would be nice that they have more.
The hotel staff is very knowledgeable and friendly. The service is impeccable. We specially like the morning made to order breakfast and the evening reception which brought a relaxing atmosphere to our stay at the Embassy Suite in Baton Rouge. I will be traveling to NY and would like to stay at the Embassy Suites but the price is prohibitive.
the BF and room size Front desk staff was not helpful. I had to fly in an AM flight to the town and sent this info to hotel as I know that normal check-in is noon or after. Despite of the fact that many rooms were empty when I was trying to check in (10 AM) the staff said no rooms are ready! it was till 4pm when a room was ready!!
This property is older and in need of updating ,...was slightly disappointed, ...would rate it a B- or C property at best,...however,...staff was great...I would not return or recommend against other hotel options in the market...I think Hilton corporate QC might be embarrassed by this property.
Design of Hotel, breakfast, clean rooms ELEVATORS...too few...too slow.
Great breakfast buffet, big room, afternoon drinks/snacks were great and nice staff No towels upon arrival. Had to call for hair dryer. Phones in room were broken. Elevators are very slow!
Price was good. We've stayed there many times in the past and it has become a little rundown. Toilets didn't flush well. Rooms smelled dank and moldy.
Wonderful breakfast. Staff was very nice. Room was nice and spacious. The kids were running rampant all through the hotel. On every floor there was stomping, room doors being slammed. Kids turning flips on the couches and chairs in the atrium. Never seen anything like it at a hotel before. A security guard need to be hired to run the kids back to their rooms while their parent drink or swim. Total chaos until late at night. We couldn't get a good nights sleep for all the noise. The hotel in itself is very nice and I would stay there again if there was some kind of control and peace and quiet. Embassy suites are always a favorite of ours.
the size of the rooms, rooms are musky smelling the mattress on the sofa is unusable, no free wireless in room, breakfast line was 45 min suggest you add more staff to help with breakfast
Reasonable price Walls are a bit thin.
The staff was cheerful and accommodating. Love the pancake machine, perfect every time. Peanut butter, please
Spacious, clean, modern room. Comfortable bed, friendly staff. Overall good value for money. Breakfast was disappointing.
Comfortable beds, friendly staff. Clean rooms and great location. No complaints.
The hotel and our room was clean Bathroom had no shower pressure and the tub controls fell on the tub bottom. The breakfast at the hotel was very slim
I usally don't like to stay on any floor except the ground floor, unless I am on the beach. Baton Rouge is originally my Home and to be above parts of a city thay in just 2 years, grow so much, I really enjoyed the stay in your Motel. The breakfast bar was ample exept for bacon..you gotta have bacon...but the sausage was very good.All other items in the bar were excellant. I will book this place and recommend it to anyone . Thank you once again for a awesome trip home... Gotta have "BACON" on the breakfast bar..Everything else was really good.
Clean, friendly staff, good location, reasonable rates. The pool is a little small, but did not affect our trip. Overall, one of the best 3 star class hotels I've stayed in.
The breakfast was disappointing.
We stay at the Drury in BR often. The staff are excellent and very friendly. The free food, drinks, hot tub and pool are wonderful! The decor is gorgeous and more representative of a higher priced hotel! It's family friendly and a great value for your money!
Free breakfast n dinner also 3 free drinks for happy hour Tons of kids on Saturday running all over the hotel
The staff is always very friendly and helpful. The rooms are clean. Nothing
The décor was awesome, food was well prepared and nice place to have an after dinner cocktail. All the lighting options in the room were WONDERFUL as well as the places to plug in chargers, etc were convenient and easy to access. I have travelled ALOT and these items are some of the best I've seen anywhere. The room floor was dirty, needed mopping, shower didn't drain well.
Can't check in late. Phones not working. Staff nice but incompetent. Rooms are updated ok with nice decor and large tv. Huge mall across the street. Many restaurants across the street. Last time there was a wasp nest inside my room. This time it was just not very clean and key didn't work when I moved in room. Couldn't add on a day to my Rez I had to start my Rez over completely. Computers go down at 2 am CST so u can't check in after that. Front doors locked and no one can check in. Even if you get them to open door. They cancel your room. And "close the books" Can't check in late. Phones not working. Staff nice but incompetent. Rooms are updated ok with nice decor and large tv. Huge mall across the street. Many restaurants across the street. Last time there was a wasp nest inside my room. This time it was just not very clean when I moved in room.
Clean Room The toilet in our room did not flush. Needed new valve and flapper. Told front desk three times about it but nothing was done. Facility is getting a little dated and it appears they are not maintaining it very well.
Very friendly staff AC in room didn't work. Room was suffocatingly hot. Staff said it was normal and basically said tough luck.
Convenient location, easy to find off the highway. Bed very comfortable. Nice shower. Also liked the two separate sink areas for coffee and bathroom. I just looked at my bank statement and it appears that I was over-charged. There was no receipt when checking out and It did take a while to check out. I was expecting the total to be $115 with tax, but I see an EXTRA $15.00 was charged!? We did not have any incidentals and we didn't even have a key to the room because of a recent storm that broke the key system.
The location was great! Rooms were big and the bathroom was roomy. There were renovations going on which I was not told about when I called the hotel the day before to confirm my reservation. The outdoor renovations were "closed" down around 5pm so noise wasn't a problem. The problem was that they were updating some kind of wiring inside the hotel and there were wires hanging from the ceiling on my floor in lots of places, ceiling dust and wood was also all over the floor. This gave the whole interior a dirty, dusty smell and look. I may return once all of the renovations are complete, but I felt that the staff should have given me the renovation information so that I could have made the decision to stay there or not!
The staff was super friendly. The room and facility were very clean. Appreciate the effort to be green with the divided trash cans though a liner in the"trash" side would be nice. Restaurant prices were high for what you get. The pool is very small.
We travelled all over the north east and payed hundreds of dollars on hotels (one was $800 for two nights) this hotel beat all of them in price and luxury! Perfect size safe and BEAUTIFUL rooms. Happiest I've ever been spending money on a room.
Friendly staff, very accommodating I was pleased with it all
I love the comfort and appearance of the room. Front desk person was very friendly and helpful Closing of pool was too early for the weekend
The staff was all very friendly and welcoming. The food was not good. The breakfast buffet was cold, out of several items. In Room dining menu had items on the menu that weren't available in the kitchen. The kitchen and bar were closed on Saturday night, 1/28/17 bc "the chef had a personal emergency". That sounds like a missed opportunity for revenue as well as services to the guests.
Arrived late. Front Desk Clerk on a personal phone call. Waited 15 Minutes to be checked-in. Room felt cramped, weird layout. Sheets didn't fit the bed had to fix it throughout the night. Room service came early while we were still n the room. Asked if they could come back later. When we returned at 11:30 pm the room was still untouched. Ran out to toilet paper, had to go the the desk to request fresh towels and coffee. Not at all what I am used to with Hilton properties.
Very clean, modern. Prompt and friendly service. No breakfast included, and food is pricey. No complimentary toiletries. I forgot a comb, and they didn't have any. There are other toiletries for sale.
Location was not terrible. Dirty, shower did not drain, not taken care of, out dated, and One of the worst Marriott properties I've ever stayed at.
Very close to I10 Easy to get downtown No breakfast
For the price you pay breakfast should be free.
The staff was great!!
Good location close to I-10. Breakfast included. I booked a king size bed but while checking in the lady at the front desk insisted I had booked 2 queen beds. I ended up with 2 double beds. It was midnight and I was too tired to complain... I can understand that they don't have anymore king beds available, but please don't try to convince me I booked something else.
Everyone was so nice. The rooms were clean. The breakfast was wonderful!! Keep up the good work. No elevator in building. Will request a ground floor room.
The property was very inviting and layed out very well. The included features were very good and the included hot breakfast was far superior to most hotels included breakfast. The eating area alone was open and inviting making it an enjoyable experience. The room itself was very comfortable and had everything needed along with space to sit and relax. Definitely going to be a return customer at this location when coming to visit family in the area
' Suites are very nice. Good value for money. ' Clean, tvs , buffet breakfast, beds comfortable ' facilities overall " staff pleasant and accomodating ' towel rack directly in front of sink at sink level. very unusual and inconvenient. ' no elevator in building E only stairs. Inconvenient for 2nd floor room ' no ice machine found on second floor of Bldg. E where we stayed. ' suggestion: inform guest when checking in that If they want ice in their room to let front desk know. The bucket in room is misleading since there is no ice machine. At least we didn't see one on our floor.
Nice big room. Hotel located in a quiet area. None.
The breakfast was great. Staff was friendly especially the cleaners. Swimming pool was great outside. In an industrial area so there was alot of restaurants. The elevator smelled like someone pissed in it. You had to hold your nose and there are no stairs you need to use this due to stairs being emergency exit only. Sauna was not as hot as it is supposed to be. Asked check out if I needed to come down and bring keys for check out they said no. So left and received a call a couple hours later to them complaining about how I needed to check out due to bookings being needed. I told them I left a few hours ago and they complained about how I should have came down and told them I was leaving.
Everything NO COMPLAINTS ABOUT ANYTHING
The hotel is in a great spot downtown. We woke up Saturday morning and walked to the farmers market for breakfast. The bed was very comfortable. The room was quiet and clean. No refrigerator. No bottles of water(didn't care if they would have been $4).
Super clean and elegant. The bed was insanely comfortable, and the staff was amazing. Everyone we interacted with was so nice! We would definitely visit again!
Updated rooms and comfortable beds. Staff was outstanding Hotel is older and almost empty
The room was very nice the main lobby was exceptionally beautiful. The employees were amazing and very nice ! My husband and I plan on staying here once a week because he works for performance and we travel a lot Nothing
Bed comfortable No Bible, did Holiday Inn give in to world pressure? Give up on two centuries of this country's Founding Fathers belief!
Not much Requested inside room , instead got outside room facing the highway. Room was has a musty odor , runny toilet ad loud ac unit