I liked the overall theme of the lodge; rustic mountain lodge. The lodge was outdated. The carpets in the common areas were largely stained. The door to our room was not installed properly or the building has settled; I could see people passing while in my room which means, they could see me as well. Although our room was tidy and appeared clean, with all the extra paint and wall paper on the walls; it gave the illusion of being unkempt.
Worst experience ever Worst experience ever
I liked the location. It was convenient for the shows and attractions. Our toilet was not clean and we had to clean it before using. We were on our honeymoon and couldn't be intimate because there was a family next door with kids that were loud and we could hear all thier conversation so we knew they'd be able to hear us the walls were that thin. Great honeymoon! At checkout I noticed they had double charged my account and asked to have it fixed. Was told it was and saw the credit to my account. The next day I had two more charges to my account and when I called the hotel no manager was on duty and the lady on the phone was rude. At this point I've been charged 3 times for the same stay since I've gotten no resolution.
Location was good. The lodge feel was nice It's pretty run down, carpet stains, Ac broken, hot tub out of service, water temp would spike
Not only was it a beautiful hotel, but it the rooms were a lot nicer than we were expecting. Our room had a mini-fridge, microwave, a table for two, a desk, and chair. We loved the jetted bathtub and the bed was super soft. There was a stench in the hallway that made it less appealing. The stench in the elevator was even worse and it seemed that the elevator floor hadn't been cleaned really well. Also, while loved the jetted bathtub, it apparently was leaking. My husband had gotten a call that it was leaking while I was soaking in the tub. We didn't know where it was leaking from.
We liked the comfortable beds, indoor pool, location, and free breakfast the hotel needs to replace their carpets in the main areas. The room could have been a bit cleaner, but it wasn't bad. The bathroom floor needed mopping. Pool was cold.
excellent breakfast comfortable beds lounge with entertainment and very nice pool.
Great location Although it was free, the breakfast was lacking
Location, hot breakfast, and location.
We liked how close it was to everything on the strip. It was old run down and bland. There was not any comforters on the beds and the beds were old and hard. It felt like going to grandmas house from the 70's and the decor had not been updated.
Great place to stay. Conveniently located to many attractions. Great service, very clean.
I stayed here last summer for five nights... my two daughters loved the pool. Breakfast is good and room is clean. We are returning in a few days and I am definatley staying here:-)
it was the best stay ever right in the middel of a bunch oof good stuff first time staying there
THIS IS WHAT I EXPECT IN A MOTEL. CLEAN, VERY CLEAN, MY ROOM WAS COMPLETELY UPDATED WITH A NICE SIZE FRIG FUNCTIONAL TV NICE LINENS CLEAN CARPET AND MODERN BATH AND DRESSING AREA. IF YOU ARE NOT FAMILIAR WITH BRANSON TAKE MY WORD THIS IS THE PERFECT CENTRAL LOCATION. WHEN I RETURN I'LL STAY HERE. THE BREAKFAST SPREAD WAS ALSO BETTER THAN MOST.
My family stayed here over spring break. It was very clean and quiet. Breakfast was good and the pool area was very clean and comfortable. Very good place for a mid-scale motel.
The motel is a little older property but fairly well maintained. It is very well located in Branson. Can get to just about everywhere fairly easily. Room and bathroom were clean which was the most important thing to us.
We usually stay in our RV so we were not particularly looking forward to staying in a motel. This Best Western made it very OK. The place was clean without that motel smell, the staff was helpful, it was quiet and the location was great, along with the complimentary breakfast. If not in our RV, we will stay here again.
My husband and I brought our 2 girls here for a nice weekend. We had not stayed her before, we had stayed at a different hotel (won't mention the name). We wanted something better with an indoor pool and indoor access. The girls loved the pool andit was very clean. Rooms were a good size, and beds comfortable. But we didn't spend much time indoors, however the time spent there was very comfortable. Staff was very nice and helpful. We might stay again.
The staff was very friendly and helpful. The room was spacious and quiet. I will definitely stay here on my next trip to Branson.
We thought that this was a hotel, it is not - it is a motel. We also thought it would be far west on the strip, but you must be on 76 to access it - you can't from back roads. This makes left turns difficult. The room was clean, the pools were nice, and the breakfast was good. But it still is an expensive motel!
The stay at this Best Western was great. The staff were friendly and helpful. The room was clean and the pillows are wonderful. Used the laundry facilities while we were there and that room was also clean and machines were in excellent condition.(Not dirty). Due to an advanced commitment, we had to leave this motel and stay at another one( bad experience) but checked back into this hotel when we got a chance. Will definitely stay there again.
My husband and I, along with our 2 college-age children, stayed here on a very busy July 4 holiday. The rooms were very clean, very comfy, and very quiet. The shower was tall enough for my 6'6' son. The desk staff were really nice and answered all my questions about local fireworks festivities. Discount tickets to local attractions were easy to purchase in the gift shop, which also had great prices on souvenirs. Breakfast was better than most, and the steakhouse next door was quite satisfactory. Did not use the pools, but they were clean. Good location. All in all, very pleased & will stay here again!
Very inexpensive. Staff are all extremely friendly, good hard-working people. Like almost all other Brandon hotels it sits on a very steep hill so there were only a couple of parking spots where my bike wouldn't fall over when putting it on the side stand.
Staff was very helpful and friendly. Clean rooms. Need some updates
The facility was clean, the staff was nice The breakfast that was set out was awful. The biscuits were cold and grainy, there was very little offered. This was the worst breakfast we have ever recieved at a hotel that offered free breakfast. They need to rethink how and what they serve or not serve anything at all. Also breakfast was only served for two hours instead of the customary three hours.
location bed was old and very uncomfortable you could almost feel the springs, walls very thin, show head very low and i am only 5.3 so that says a lot. i felt like it was almost a pay by the hour hotel. the check in staff was OK. check out staff was horrible they didn't ask how are stay was or anything just thank you. didn't even look me in the eye. I would not recommend this place to anyone
The hotel is old but everything worked and it smelled clean. Great place to lay your head which is all we wanted it for. Price can't be beat!
Beds were uncomfortable and could use to be updated a little
Easy check in, large beds No late check out
Good deal,40 bucks for 2 queen beds is a good deal...breakfast was pretty good too. Beds were a little ghetto but for 40 bucks not bad
Good location! Close to many activities, shopping, etc There was a family in the room above ours.. So every morning and every night even late we could hear stomping around above us. Got woke up from sleep several times!
very clean and friendly staff
Location was close to theater. They charged an extra $20 when you check in. 'A security fee.' He said it would be credited back.
1st floor The walls are thin people walked over my head all night. The light bulb was blown out over sink. Closed in smell old funiture.
It was a bed.... That is the only positive thing I can say. The room smelled like must, we asked what could be done. He came down and sprayed fabreeze. We got a candle for the room otherwise it would not have been tolerable! There were two cob webs with small spiders in the tub. The breakfast was cereal and waffle
Close to the strip. Clean. Nice guy at the desk.
Location The towels where mixed match and frayed. Need major updating.
It was clean The beds where very small and we had to keep asking for towels because they would never have them in the room.
The location. The can change the interior design. Also, breakfast options should be a little more.
Very clean. Very friendly No
This guest did not leave comments about this hotel.
EVERYTHING. The staff and owners was the best I have ever had. The place wa so clean and friendly very polite and willing to talk to us about places. Not a thing. It was perfect
Great Location very near to Strip and just beside the water park. Daily charge need to 20 percent less would be great.
Not Much, just the price The breakfast area was small, waited 20 minutes to make a waffle, No hairdryer in room, tv was blurry, static, should have been updated. I think 1999 wants there tv back. Room lacked luster, boring looking
Very friendly staff. Older hotel. Water was dripping from the ceiling in the bathroom. Breakfast was far less than expected.
The staff was wonderful. I will definitely stay there again and would recommend it to anyone who wants an affordable room with good amenities and wonderful people who take care of the place. No
It was a very clean hotel & staff was very helpful and pleasant! It is an older motel, but the staff made up for that. Breakfast was hot and good, nice variety! It is located close enough to resturants and attractions that you can walk to! It was an older hotel
This was the cleanest place I've ever stayed! The staff were very nice and helpful. And the location was great! We were close to the strip but didn't have all the traffic. The continental breakfast was much better than anticipated! No
All employees and management were very gracious and helpful. It's ideally located. My travel companion was very pleased with the buffet breakfast that lasted until 9:30 a.m. I liked that milk was available for me. Beds were very comfortable.
Location was awesome, bed was very comfortable Can't think of anything
Clean, neat, good breakfast, Fantastic staff, discount tickets for some things available at the motel.
Room was very clean and freshly painted. Housekeeping was excellent with clean towels and toiletries replaced daily. This hotel does not guilt you into reusing towels and soaps to help save the environment (and help cut their costs. This is an older hotel with no elevators. It has outside steps only and outside entrances with dated actual key entrance doors to the rooms. Buildings are separate and breakfast is in another building.
Location Room was dirty. Hair in shower, sink leaked
The owners were fabulous-they are there serving breakfast & anxious to help in any way. the hotel was older but extremely clean.
This guest did not leave comments about this hotel.
Very clean room, great breakfast, and the staff was extremely friendly
Hard beds, filthy rooms, breakfast and coffe were gross, the only thing that was fairly clean and smelled good was the office and who is booking the office?
It was centrally located and easy to get to all activities The room was not cleaned several days of our eight night stay. After the room not being cleaned the first 2 days of our stay, I asked if we could leave and get the rest of my money back and they told us "NO! after the first night we could not get our money back." The continental breakfast consisted of coffee, juice, oatmeal, donuts, and bread that you could toast? Although very few people stayed in the hotel while we were there, they clumped us all together so we always had noisy people above us are beside us. Even when there were only three couples there in the middle of the week. The managers were not friendly at all!
Location was great. Frig. Microwave. Peeling wallpaper. Ancient, stained pillows. Very, very old flooring and fixtures. Unclean.