Staff was on point and so friendly. I love the neighborhood and all the shops. Breakfast area was a bit crowded. I was asked my room number before I was given my cup of coffee.
Staff friendly, comfy beds with great pillows -- very comfortable, reasonably quiet, EXCELLENT location, great walking distance to everything I needed. Fake perfume smell was awful--needs to go. Caused me allergy and asthma attacks. Advertised free breakfast - no free breakfast. Toilets didn't flush right.
Convenient to Manhattan, easy walk to Brooklyn Bridge, subway line. Though clean and nicely decorated, room was small and there was limited closet space and no drawers.
The workout facility was pretty awesome. By far the best one I've seen at a hotel! Rooms we a tough small but expected. Everything was great even the people... only had one issue... see below I was really upset when I booked the room it said free parking and when we got there we had to payou $50 to park over night.
Beautiful, clean hotel. It was a great escape from downtown but close to everything. Not too close to the Subway (5ish blocks away) but Lyft/Citi Bike are super convenient. Staff is amazing and friendly! Lots of noise from the hallway, doors must be hung wrong.
Our room had no phone numbers on it like the front desk I had to use my phone and call the outside number. Had no directory for any place to go to eat. Or anything to do.
I had a great experience, the hotel was in a very good location, within minutes to manhattan. A walking place and very near to the NYC public transport. wonderful service, all the staff I interact were very helpful and very professional N/A
The price was great as it's newly opened and seeking customers. The staff was juggling a lot of issues, and they maintained professionalism and friendly calm. The decor was modern and comfortable, the location perfect for my visit. It took 2 calls to the front desk to get the noisy twenty somethings to quiet down in the middle of the night. Generally the walls seemed thin and the doors closed loudly. We had no soap in the shower dispensers, but it was taken care of. The tv system stopped working just when we wanted a little rest... But these issues were handled professionally.
Excellent location, close to subway, Brooklyn Bridge, and shopping. Great room, friendly/helpful staff. Food options in the hotel itself are limited; fortunately, there's plenty of options within easy walking distance.
Facilities and amenities were clean and contemporary. Staff was friendly and happy to help. Noise level - we could hear everything clearly in the hall and abutting room(s).
The room was immaculate and the complementary items were from bath and body works. The bed was extremely comfortable with huge pillows. We requested a late checkout for our wedding night and they easily accommodated us. We requested a King size bed and did not get one. The room was extremely, extremely small for the price and we paid extra for a view and it was nothing spectacular (just the back of a few dark buildings).
Cleanliness. Lighting. View Room service very expensive. Internet should be FREE
the location was perfect for our main purpose in visiting Brooklyn. the lack of clarity over charges. When a price is quoted for the room, restaurant, drinks etc it should include all the taxes etc
This place is fine but by the time you add up all the extra charges - city taxes, state taxes, etc... what you thought was a decent price becomes 100 more. Next time I will select a lower price to start.
La cama King Size es grande y comodisima. Las vistas de nuestra habitación era increible. Desde la ventana veiamos la estatua de la libertad. El personal de recepción es muy competente. Tiene baño individual, cosa que nos hizo escogerlo. Está excelentemente comunicado con unas ocho líneas de metro. Nosotros pagamos un precio excelente, pero el precio normal es caro para la zona donde está ubicado, un barrio que parece algo peligroso por la noche. Se ha escatimado mucho a la hora de reponer los jabones o el champú. La última noche te pasan una factura proforma por debajo de la puerta. Me cobraron dos precios diferentes por el mismo cafe con leche.
Habitación excelente, con una cama enorme y muy confortable y todo muy limpio. El personal muy amable. El hotel es muy nuevo y tiene 4 paradas de metro a muy poca distancia que te llevan directamente a Times Square, Gran Central, Canal Street...
Las camas son muy comodas, el hotel es muy moderno y nuevo. La habitacion era un poco pequeña y las vistas no son bonitas desde las ventanas
La habitación king para adultos era de buen tamaño para los estándares de Nueva York. Wifi gratuito y comodidades modernas fueron un valor añadido. La unidad de calefacción era difícil de controlar, el aire acondicionado era extremadamente seco. Almohadas voluminosas. Sistema de la ducha demasiado complejo.
Staff is outstanding, rooms clean, comfortable-good location-easy access to Brooklyn and Manhattan bridge, subways close by, easy to get a taxi outside hotel, good shopping in Brooklyn, Juniors Restaurant is fun. Well run all around, breakfast is better than most and different selections every day. Coffee bar open 24 hours includes tea and hot chocolate. We were a group of high school students and teachers-worked great for us Nice ambiance in the lobby and lots of seating for breakfast. It can be noisy at night but all of New York is like that.
The hotel was very clean, comfortable and the staff was very friendly. Everything you come to expect from Hampton Inn's. A very consistent experience wherever we travel!
The location is perfect and our 13th floor room had an amazing view! The rooms are nyc small but the use of space was great. Very comfortable, very clean. Almost romantically decorated- it is modern but not cold. The staff was so friendly and the wifi was fast! The service in the attached restaurant was pretty bad and the food was lower than mediocre. No fault of the hotel but I would recommend grabbing an uber or wandering out for a better dinner.
The staff was helpful. I loved the snacks and coffee in the main lobby. The terrace on the tenth floor has amazing views of Brooklyn. We were able to clearly see the Coney Island fireworks in the distance. They painted something in the hallway and the fumes were strong throughout the night. I had to stuff tissue all around the doorframe to not feel dizzy. The elevators weren't working properly.
Staff was fabulous ans the layout and decoe of the room was Euro-city tight but i expect that and it was done very well. room appearance gave an impressive first impressíon. Only problem ... stains on the drapes and the duvet ... this needs to be atended to!!
The only good thing about the place was the four free tea bags a.nd the fact that the curtains closed If I listed everything wrong, I would here for hours. Suffice it to say that, when I told a friend about what happened, he insisted that I swear out a criminal complaint (he is a Prosecutor) and my bank had no questions about reversing the charges to my credit card.
Clean, new rooms & facilities, great location in downtown Brooklyn, great service. Room is very small, but if all you need is a bed and bathroom, this is it. Good curtains for blocking light, great views. Papered ceiling gives illusion of more space to avoid claustrophobia. No closet except for a small space above the fridge and safe. Not a lot of room to move around or set up your suitcase. Suitable for one or maybe two people who pack very lightly (one rolling bag). A little overpriced for such a small room.
I liked the illusions, particularly the paintings, which gave the impression of space. The staff was responsive, although they were not fully fluent in English. The front desk staff was wonderful! Although my room overlooked the construction of the mall, I liked the night sky. My only issue with this hotel is the size of the room. I am disabled, and I require space for mobility. I requested a change of bed linen, and I had to stand in the bathroom in order to give the staff member space to change the bed.
Great location and within several bus and metro stops. The neighborhood is very lively. You can easily get to all parts of the city. The staff are friendly and helpful. The room was very modern. The room might be on the smaller side but it was more than adequate and met my needs. Great value and affordable. My only complaints are that there wasn't a fridge and the room was just a tad crowded. But then again the only time I spent there was for sleep as I spent all my other time exploring the city. Any negatives are offset by the positives.