Gran ubicación en Chattanooga y hermosos jardines e instalaciones del hotel. El bufé de desayuno era muy pobre. La comida estaba un poco fría y sabía a rancio con muy poco variedad para un "bufé".
Estupenda ubicación en la zona de diversión. El personal de recepción era agradable cuando llegamos. Patio fuera de la habitación. Instalaciones muy deterioradas. Moho negro alrededor del respiradero, pintura desconchada en la habitación. Parecía sucio en general. No nos dijeron nada sobre la tarifa de estacionamiento de $7 hasta que nos marchamos. Muy caro para el estado y la calidad del hotel. (pagamos $121).
Gran hotel, camas cómodas y suaves Las toallas no son suficientemente grandes para el cuerpo de una persona
La cama era muy cómoda y la habitación estaba muy limpia. El personal era muy amable y servicial. El desayuno continental era mínimo.
Muy cerca de varios restaurantes.
Everything!! First stay here but not the last. Love the restaurant that is there and the room was wonderful. Lots to do nearby and plenty of shopping. We will definitely be back!
Beautiful hotel loved our room. The free breakfast was much better then any hotel I've ever stayed at. Checkout isn't until 12 so you don't have to rush to checkout by 10. The indoor pool wasn't heated. What's the point of an indoor pool if it's too cold to get in and enjoy. No Jacuzzi. A Jacuzzi in a embassy suite should be a must!
Just about everything The bar and pool close way to early.
Staff and cleanliness were above average! The fact I could hear everything happening in the hallway including to kids playing some game at 7:30 am on a Sunday and one guest continually knocking on another guests door while saying housekeeping at least 20 times in two morning.
Location to downtown was great Staff complained to each other in front of guests, room was small and even though it was a corner room, it only had 1 window. Only 2 elevators for 15 floors and its shared by the staff (no freight elevators) so wait times were bad. Check-in time was 3pm but room was not ready until 3:45pm. Overall it was "ok" but not what I expect from a DoubleTree.
Across the street from the Children's Museum, walking distance to the Aquarium, close to restaurants and shops. Great views from the rooms. Good breakfast. Friendly staff. The pool heater broke the day we arrived. My children were most excited about swimming! They allowed us to swim in their sister hotel down the street which was very nice. It could not be helped but it was disappointing not being able to use the pool in our own hotel.
Room was small but comfortable. Breakfast was good. Close to downtown so we were able to walk to most locations for dinner and drinks which was very nice. Close to aquarium, ballpark. Had to tell the maid to service the room. Elevator made weird noises so we took the stairs.
Overall the hotel was nice. My only issue, of which is minor, was that they charge you to park on hotel property. Thought that was just a nickel and dime fee. Besides that, no complaints. Great hotel.
In making a reservation, you expect not to have to wait to get the room you reserved. I had to wait over an hour and a half past check-in time for the room to be cleaned.
The staff was very helpful. Room was very clean and quiet. Breakfast was excellent.
Great location if you have a scheduled event at the convention center. Good amenities. Bed was uncomfortable. Man at check in was working on computer and told me to what a minute. After several minutes (5-7), when a supervisor came out of the back and asked if I needed help, he then stopped what he was doing to help me.
Se podía pagar en la recepción. Todo el personal fue amable con mi familia y con las mascotas. Nos cambiaron a una habitación de mejor categoría. La habitación estaba limpia. Sin duda me alojaría allí otra vez. Es hora de cambiar los colchones. A parte de eso, no hay nada más que comentar. Bueno, ¿quizás algunas opciones más en el desayuno?
The room was wonderful and spacious! Loved the walk in shower! Close to everything and with a view! Nothing
Modern looking, cruise ship atmosphere, front desk staff was excellent Extra charge for parking,
Spacious, clean room and bath.
Funky design and layout. Riverfront was nice, but very limited views. Happy hour in the lobby was great. Poor location, not near downtown at all. No shuttle to the downtown area. Very odd room layout. Impossible for one of us to get up early and use facilities without disturbing others. Wifi was almost useless, even though there was a great wifi signal
My husband and I appreciated the spacious suite and easy walk to downtown attractions. Our kids enjoyed the pool and free lollipops. We'll definitely be back.
This guest did not leave comments about this hotel.
Nice,new and very modern hotel..really deserves a higher star rating! Hotel was good BUT had to get a cab to go to the local bars...AND Chattanooga pd is VERY unprofessional when it comes to handling minor situations, they are quick to become over agressive..stay at the HOTEL plenty of good people there to stay entertained!
The staff was very knowledgeable and friendly! Our room was cleaned every day and we were given plenty of towels. The location of the hotel is perfect if you are planning on taking advantage of all downtown has to offer. We were not traveling with children but it would be the perfect location to stay with kids. The hotel had a pool, fitness center and steps away from the aquarium, discovery center, rock climbing, and river. We plan to come back to visit Chattanooga and stay at the Hilton. Extra bonus- parking was included! We parked our car at check in and never used it until we left. The AC unit was loud and they did not have a safe in the room.
Pool was nice and warm for the kids, the location was awesome- right next to the museum and a very short wall to the aquarium. The staff was helpful and the breakfast was nice ($10 per adult, kids 6 and under free). We used roomservice one night for dinner because our infant was too tired to go out. Very convenient and very good. The staff was always SO helpful Parking was $8 per day, and the overflow lot was across the street in a parking garage. The first room we checked in to was nice, but someone had used the restroom and CLOGGED THE TOILET (gross!!!!) before we even got in there. The front desk was going to send someone to clean it right away, but 30 mns later we gave up waiting and asked for another room. Overall the room was 'clean-ish'. But when I check into a hotel, I really expect it to be VERY CLEAN.
The sink worked Whirlpool nasty / walkin shower did not work / I took my wife on a date once a month we do something different, suite w/ balcony hotel was very disappointing , an pricee, Marriott next time . Cleaning lady should have know shower was broke / filled the whirlpool up cut it on black dirt came out of jets,
The convenient location to the Riverwalk, Acquarium and UTC made the decision easy to stay Hilton. The staff honored my request for a balcony room on the sixth floor and it was wonderful for relaxing in the early morning or at night!
Excellent service and close to everything downtown
Very friendly and helpful staff, great breakfast, good location. Bar area had no atmosphere.
The location was really great. 2 Blocks to the aquarium and great restaurants. The room was mediocre. The 'king' bed was small. Bathroom was also just mediocre. Did not seem work the rate we paid.
Great clean place to stay. Everything was new and the staff was very friendly and nice. I was not informed that valet parking was the only option at this hotel. It is expensive (14 bucks a night).
Great location within walking distance of good food, the aquarium and some shops. Extremely clean, room even smelled new. I would definitely stay here again. Nothing, we liked everything.