This hotel is all about location. 5 stars for location but not for anything else! If its location you are looking for then its worth the money. Not a high standard at all. Rooms very basic and cheap looking! The service in this hotel is extremely poor from reception to lounge staff. I would give it 2* tops! If its service you want do not stay here.
Confort of the hotel
absolute perfection and professionalism, bar facilities with the fire places briliant views from room, friendly and efficient service of the staff, 24hour deli and the cocktails are for sure the best in town - brilliant in all ways
The staff were friendly and helpful. Our room was excellent.
Wonderful location, beach front and great friendly staff
Excerllent location, very comfortable and clean room, nice finish and decoration matching with seaside, quiet but convinient with shops, bars and retaurants within walking distance. Against to the price and rank of hotel, the breakfast shall have plenty of choices and also be free of charge, however, only buffet is free with limited choice and others, specially hot food will be charged.
Comfortable high class luxury hotel with friendly serviceminded staff at a great location.
At the heart of Camps Bay. Restaurants and the beach is next to you. Hotel staff was so helpful.
The staff were genuinely friendly and welcoming. The ground floor bar could be a little more organised - slow to get the bill and ran out of nuts....not a major problem though
Great location on the beach, many nice bars and restaurants nearby, and easy and beautiful drive into city. Rooms are very elegant, restful and clean. A lot for your money by US and European standards. Service at breakfast seemed spotty. Management doesn't seem to have empowered staff with enough information or authority to answer basic questions or make basic decisions.
5 star without the attitude Nothing
Very good welcome in reception: conducted tour of hotel facilities: excellent restaurant: swimming pool and surrounds: courteous service; excellent spa Room was comfortable if a bit dark and with no view: should have freshly squeesed orange juice at breakfast
staff service Our room was 33 square meters, quite small.
charming boutique hotel by SA standards, wholly overpriced, but obviously priced with European and US clientele
The hotel is in a fantastic location; far enough from the beach to be quiet, but close enough for access to all the restaurants and bars along the sea front. The staff were helpful with our bags on arrival and were friendly throughout our stay. Breakfast was also good. Car parking facilities are limited at peak times
Staff were extremely friendly
The excellent location at the beach.
Fantastic seaview, modern room design, great attention to detail like flower petals on the bed, staff excellent. Would stay there again.
the staff were wonderful - we have a fantastic stay at the hotel - couldn't wish for a better location.
beautiful rooms, tasteful interior, very clean and beautiful location close to the beach, lovely view. Friendly and helpful staff, it rather feels like staying at a friends house than merely being a guest at someones hotel.
Staff were all friendly and willing to help from the manager down. Nice home-from-home atmosphere with really superb sea views and sunsets. Great position from which to get to see surrounding attractions. Breakfast was freshly prepared and more than adequate. All in all, really enjoyed our stay and would recommend them to anyone interested. Parking facilities are possibly at a premium but which I believe will be resolved.
The staff was extremely friendly, the room was beautiful and well-decorated, and the location was great as well, close to camps bay and cape town as well
Reception was very welcoming and helpful. The room was large, modern and attractive. I booked a room w/o view but the view from the public spaces bar area and pool was very nice. Good value for location in Camp's Bay. The bar area has a computer that guests may use. Anywhere in Camp's Bay, incl. here -- People with bad knees may need to check location of room before booking -- some rooms have a lot of steps. Parking directly at the hotel may be limited at peak times, but parking on nearby road is available.
The comfy beds and pillow, those extra touches that are unexpected
The location, helpful and polite staff
Friendly staff. Great location. Comfortable bed. Room also had kitchenette facilities which was a bonus.
surprised at size of unit = expected a studio unit - i.e.bed/sit one room with bathroom etc, 1st visit -appeared to be a block of units, no hotel facilities i.e resturant -foyer for meeting relatives etc If they were available - I was not informed. Also for the price, I would have xpected milk/sugar/tea etc avaiable in room - nothing there at all.
Excellent location, lovely hotel, clean with good room facilities. Nice view, friendly .... all lovely. We were not made aware of all the hotel had to offer i.e food, spa offers etc.. .... we did not need the facilities but they missed out on potential business and additional revenue. This is an observation not a complaint.
The convenience of not having to drive a car, everything is within walking distance The noise level of the resturants nearby
the room was great, the view from the room was magnifaset(room 101)the stuff were very friendly and warm
Location. Pool above my unit. Shower water temp did not work proper. Very moldy smell in the kitchen area. Would have liked a full service conceigre.
Wonderful location, rooms very comfortable and kitchenette very welcome. Fantastic views and staff very friendly and helpful. Bathroom a little 'tired' - could do with an upgrade.
Close to camps bay Hotel sent an email expaining that we had to get in touch by the day before our stay to confirm our room. As this stay was at the end of a three week holiday it was only by chance that we had time to use the internet and saw the message. Not sure what the policy would be if we did not confirm ie would we have arrived and no room would be available
Good comfortable rooms for good value. Friendly atmosphere from staff, who were also attentive. Price of taxi transfer they arranged to the airport was extortionate, which spoiled an otherwise excellent trip.
Everything! Great location and amazing views from the breakfast room/lounge in particular. Nope.
We stay in the main room and everything was excelent, the view magnific, localtion like heaven
The view from the hotel Very old wooden furniture with old carpets. Superior rooms did not have swimming pool as was promised on the website (there is only one). Large room but too expensive
no one interupted us. it was a peaceful and relaxing weekend
Location and attentiveness of staff
the views the quality of the rooms. ie: they need updating and a gould make over
Very friendly nice people preparing breakfast every morning for us. It is 3 stars hotel, not 4 stars. Room was a very small for two people.We booked throw internet and gave a different impression, as we could get the same acomodation for chipper price.
Very central to the sea front and restaurants in Camps Bay. Staff behind the desk were very helpful. Attention to decor detail was poor thus resulting in having a room which did not live up to our booking expectations.